Customer Reviews for Mr Tire Service
(U-Haul Neighborhood Dealer)

967 reviews

1227 Central Ave NE   Minneapolis, MN 55413
(On Central just north of Broadway)

(651) 964-3054

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 964-3054

1227 Central Ave NE
Minneapolis, MN 55413
(On Central just north of Broadway)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
4.0

Customer did not leave a comment.

Tony C. 
Rating:
2.0

by his watch we were 5 minutes past closing time for the uhaul service time, and he made a big deal out of that and what a “favor” he was doing by processing the return. never mind that the truck wasnt due back for two more days and we would have been fine doing the return thing ourselves online. then he scolded us for not having folded up blankets, telling us we would be charged for that, even though i never paid for blankets to be available in the first place, and when we got the truck they were just there and piled up, which is exactly how we left them. we tried to explain that, but we still had to go back out and fold them. no big deal, but what a rude way to treat people

julie P. 
Rating:
2.0

The truck has all kinds issues would not start

isaac Y. 
Rating:
5.0

Great Service...

Lawrence E. 
Rating:
3.0

The self check in online process is terrible and needs to be fixed. The Mr. Tire location is great and they were very helpful when the online pick up didn't work, but uhaul needs to fix their system.

Kyle S. 
Rating:
4.0

The mobile check in for my phone was really glitchy. I wanted to put comments in, but the website didn't allow me to submit it if I entered anything.

Mari H. 
Rating:
1.0

There are robing me by taking money off of my card

ANTHONY G. 
Rating:
3.0

Get the door seal fixed on drivers side… small but the air whistling through can be irritating, just that! other than that just perfect!

QUINCY B. 
Rating:
5.0

My two sons thought it this U-Haul was excellent and their trip went very well! They even enjoyed the whole thing

Carol J. 
Rating:
5.0

Customer did not leave a comment.

Frances A. 
Rating:
5.0

Easy pick-up and drop-off No unexpected additional charges

Pedro B. 
Rating:
5.0

Good job

SHELDON H. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
3.0

Para el Dolly darle más mantenimiento porque las llantas rechinan mucho y eso era un ruido muy feo y molesto para todos ..

BEARTRIZ M. 
Rating:
5.0

I returned the truck after hours but it was clear on what to do with the app and where to drop the key. I would use this spot again as it is close to my house and on a public bus line.

Erika S. 
Rating:
3.0

Customer did not leave a comment.

Conner J. 
Rating:
5.0

Dan was great to work with.

RITA D. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
1.0

Millage was off by one numeral, overcharging me hundreds of dollars. Won't ever rent from UHaul again as they make their claims process unbearable to work with. I've spoke with 3 different people on this issue and I'm still being charged.

Tommy W. 
Rating:
5.0

Steve at Mr.Tire was so very helpful and kind.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Marion G. 
Rating:
4.0

Customer did not leave a comment.

Aaron N. 
Rating:
4.0

Super efficient

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Missy L. 
Rating:
1.0

Can you please send me a receipt? They never let me know how much I was paying I still haven't received the difference and I know how many miles I took so I want to know how much you're charging me I asked him when I brought the truck back and I put the gas back at it I don't understand why you guys charge for gas and for miles

Rianna A. 
Rating:
3.0

the man at the desk was very rude and made offensive comments both at pickup and dropoff. he also did not complete the return and i never got an updated receipt

Emma J. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Pictures for the before rental inspection showed a completely fine vehicle but the actual vehicle had been in an accident and the door doesn't fully seal so it's hotter then normal and you can hear air rushing in while you drive

Colton P. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Box had significant damage on top. Would not be waterproof if it rained.

Piero P. 
Rating:
1.0

When I ordered the truck online, I declined the insurance. When my husband picked it up they tried to swell him insurance again and he declined it. When we returned the truck I noticed a $15 safe travels charge. I asked about it and he said it was insurance. When I told him we had declined insurance not once but twice, he told me there was nothing he could do about the charge and I'd been in an accident I wouldn't be there complaining. Wow. If this is the way you meet your sales goals, that's pretty sad. I will be contesting this charge with my credit card. And posting my comments in an online review.

Kimery W. 
Rating:
1.0

nobody show up at working hours. not honest. charge customer for something not exists.

Weilun T. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Chesay C. 
Rating:
5.0

I dropped the truck off after regular business hours. The online process was convenient and user-friendly.

Nathaniel M. 
Rating:
3.0

Customer did not leave a comment.

Audrey R. 
Rating:
1.0

I dropped off and did the online checkout link but they billed me $20 and I had to spend 20 minutes at least with customer support to get it back. Luckily the regional guy did get it back to me right away once we finally connected

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
2.0

Too many taxes wouldn't recommend

Lemarco B. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Wil S. 
Rating:
5.0

I like using this location because you can pick up and drop off with counter help, but it's still super quick.

MONICA S. 
Rating:
1.0

Customer did not leave a comment.

chris V. 
Rating:
1.0

Get rid of this location... We were charged for 3 extra days. That was a screw up on this location. We called UHaul on the road and they said they would adjust. They did not. Crappy service and record keeping.

chris V. 
Rating:
4.0

The app had some issues. Unable to pick on truck and had to use browser on phone. Overall it was convenient a good experience.

Sou S. 
Rating:
2.0

Uhaul truck didn't have proper tires which caused us to get stuck 2 times. 1st time a few friendly neighbors and a hour later we get out just get stuck again 1 block away from my home and again a few friendly neighbors and 3 hours later I ended up have to get roadside assistance which cost a lot and I was unable to move.

Ginetliz A. 
Rating:
5.0

Customer did not leave a comment.

Vienna L. 
Rating:
5.0

I needed a U-Haul in a pinch, and this location definitely fit the bill. Everything was explained to me up-front, and I would say that overall it was a great experience

CHRIS C. 
Rating:
5.0

Nothing

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

Theo K. 
Rating:
5.0

Extremely friendly customer service at pickup.

James I. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

The man in the front was nice and everything was easy down to the return. Uhaul is great

Kavon L. 
Rating:
5.0

Well done

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Kristin Z. 
Rating:
1.0

Customer did not leave a comment.

Nwando I. 
Rating:
3.0

I told the guy the back latch on the truck was frozen shut and I couldn't open it.. his advice was to just drive it to my destination and it would open.. it did not .. I spent over an hour trying to get it open and eventually had to use a crow bar..

Will W. 
Rating:
5.0

Taking pictures didn't work on Firefox on Android, had to use chrome instead

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Hodo I. 
Rating:
5.0

You guys were awesome I can't complain my truck was ready for me when my son in came to got it and the price wasn't bad either when he return the truck thank so much.

doris S. 
Rating:
5.0

No problems here. Very friendly.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Spencer E. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
4.0

The only thing I was misled on was the after hours checkout process. I was told to download the mobile app and complete a self checkout and do it at the location because it is GPS enabled. I sat in the parking lot, downloaded the app, went to self checkout, and this location was not an option. It was only after I got home that I saw a text with a link to follow to do the self checkout, not through the mobile app, but I couldn't do it at home because of the GPS thing. So I tried saving $20 for after hours drop off, but I got bad instructions and it didn't work.

Megan G. 
Rating:
1.0

You need to improve your customer service skills

ABDELHAMID A. 
Rating:
3.0

I originally had a U-Haul scheduled for Thursday the 29th of September, that a booked about 2 month in advance. It was listed as available. I was informed with very short notice that the truck was not available and the closest one was 40 miles away. This turned my move into a logistical nightmare.

CHAD A. 
Rating:
5.0

The truck doesn't start easily, the key gets locked up. You have to force the clutch up and then turn the key for the truck to start. Also was charged for a utility dolly that I wasn't supplied or used.

Sarah B. 
Rating:
5.0

Better designated parking, especially after hours. But overall a great experience

Shannon Z. 
Rating:
5.0

They are so friendly I like this place thnank you guys

YILDIRIM K. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
5.0

Dan was very helpful

James K. 
Rating:
5.0

Customer did not leave a comment.

Patricio D. 
Rating:
5.0

Customer did not leave a comment.

TAD R. 
Rating:
5.0

Great service and kind staff.

HUNG C. 
Rating:
1.0

Not friendly at all

James J. 
Rating:
5.0

Customer did not leave a comment.

Jen M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Have something posted for after hours drop off about checking the truck in online when you drop off the keys. It's ridiculous to be charged $20.

Angela T. 
Rating:
5.0

People so nice and helpful thank you so much

YILDIRIM K. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The truck seemed as if it had been in a minor accident. Might have been more severe than it appeared. I would have been more comfortable renting a vehicle that didn't look like it had crashed.

David K. 
Rating:
3.0

I asked for furniture pads and a dolly there were neither.

Ian F. 
Rating:
5.0

Thank you!

Julie S. 
Rating:
5.0

I originally booked the New Hope location, without reaching out to me they switched the pick up locations to northeast. The only communication about this was sent in a confirmation text, which was buried deep during a busy work week. I realize I didn't click the link, but didn't receive a phone call or email about the change. This was frustrating and I was disappointed with the company for their lack of communication. Otherwise- great experience.

laura P. 
Rating:
5.0

Everything went smoothly and checking out rental truck was a quick process and all info was simple, direct and accurate. Thankful even though arriving 15 mins before closing, the customer service representative was friendly and very helpful, took time to explain everything & gave clear instructions and the price was great! I did try downloading the App but I wasn't successful on my side, no fault of UHaul. Even without the App to help with reserving/CheckIn&Out it still was a relatively quick process even with several customers there at the same time. Thank you and it's such a blessing to have these rentals available. Saved us a lot of time moving! God bless #TeamUHaul!

BEV F. 
Rating:
3.0

Customer did not leave a comment.

Tracy S. 
Rating:
1.0

The customer service agent was incredibly rude and unprofessional. He would not tell me how much I was being charged on my return which I thought was odd. Then I heard him outside talking about extra charges for cleaning. I looked in the back and saw a few leaves in the trailer so I told him let me clean it out. He said no it was too late. At this point I asked him what the hell his problem was because he had been acting bizarre and his customer service was awful. At this point he started screaming at me that I was banned from Uhaul. This person clearly does not like working in customer service and in my opinion should not be working at all.

Marshall S. 
Rating:
1.0

Communication was very poor I was given incorrect information a had a one way and was told I can drop off in the area where I was moving to only find out they picked 3 different locations which where all closed than I was told to take it to Schmit towing which closed at 4:30 and when I was given that information it was after 5pm so I had to keep the U-Haul for an extra day and was charged for it after I had to take it to 3 different locations that was closed I asked a lady by the name of Sammie to add extra miles so I didn't be charged she was very rude I asked to speak with a manger because after three locations and no extra miles for sending to places she should have known was closed was very upsetting she hung up in my face, laughed talked to me very disrespectful about how it's not her fault those places where closed I never got a chance to talk to a manger she said she was in charge and I would love for someone in CORPORATE to give me a call at this point I don't wanna talk to anyone from the office she works in

Naomi J. 
Rating:
5.0

Customer did not leave a comment.

ABUDLLAIHA M. 
Rating:
4.0

Add allowable miles equal to the extra distance a customer must travel to pick up/drop off the truck when you change locations after a customer has booked.

Steven Q. 
Rating:
5.0

Nice people, great value, easy check-in/out

Thomas G. 
Rating:
3.0

The web site locked me out & I couldn't do a pickup inspection. Nor could I do the on line inspection when I dropped it off & customer service was a nightmare

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

I was greeted by a friendly gentleman in the parking lot when I pulled in. He told me he would take care of everything for me.

Cheryl W. 
No reviews have been submitted for this location.

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