Customer Reviews for Mr Tire Inc
(U-Haul Neighborhood Dealer)

96 reviews

1801 S Chicago St   Joliet, IL 60436

(815) 600-8727

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 600-8727

1801 S Chicago St
Joliet, IL 60436

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Over charged multiple times. Will not be back

Ray Vasquez 
Rating:
5.0

Customer did not leave a comment.

Jerita mylon 
Rating:
5.0

They did a great job of getting me set up and on my way. They were very professional and courteous.

Julie Welch 
Rating:
3.0

Customer did not leave a comment.

Jasonti Thomas 
Rating:
4.0

Customer did not leave a comment.

LYNNETTE AUTMAN 
Rating:
2.0

Customer did not leave a comment.

Maria Mitchell 
Rating:
4.0

Customer did not leave a comment.

debra flood 
Rating:
5.0

All around from beginning to finish excellent service as well as customer service. Will highly recommend.

Denitra Mister 
Rating:
5.0

Customer did not leave a comment.

Gillian Davis 
Rating:
5.0

Eli was absolutely amazing!! We needed to keep the U-Haul for an extra day and it was no problem. We will definitely be using this U-Haul location again, he was the best!!

Frank Davis 
Rating:
5.0

Customer did not leave a comment.

Kareem Wilson 
Rating:
1.0

Got charged 1,700 due to an error on their part. Only needed to pay $65. Terrible service, would never recommend

Natalie Davis 
Rating:
3.0

Customer did not leave a comment.

debra flood 
Rating:
4.0

Customer did not leave a comment.

Michael Devey 
Rating:
5.0

We had a very nice young lady who helped us.

Thomas Pelsi 
Rating:
3.0

Customer did not leave a comment.

Mary Mina 
Rating:
5.0

Customer did not leave a comment.

latoya hosey 
Rating:
5.0

Everything was perfect.

Joseph Jerzyk 
Rating:
4.0

Customer did not leave a comment.

Frank Kuchta 
Rating:
5.0

Make sure all headlights work so the customer doesn't get pulled over.

Jonathan Boss 
Rating:
3.0

Be up front about the $25 cleaning charge. Additionally about needing to gas it back up. I assumed that was covered in the per mile price I was charged to drive it on top of the rental costs.

Adam Woodcock 
Rating:
5.0

Customer did not leave a comment.

joseph krause 
Rating:
5.0

Customer did not leave a comment.

Tiara Mondy 
Rating:
3.0

After loading the trailer, I noticed that the left tire looked flat. I checked it and the pressure was below 20psi. I had to drive the loaded trailer with the tire near flat to a gas station to fill it up with air.

Philip Schrieber 
Rating:
4.0

Customer did not leave a comment.

william yeager 
Rating:
5.0

Customer did not leave a comment.

Ashli Hite 
Rating:
5.0

Friendly people and very helpful… I would highly recommend this location for anyone…

Donald Casteel 
Rating:
5.0

The service was very professional and informative! Quick service and I was at ease with adding on more days as needed! I would give them 5 stars for amazing service! Would recommend them to everyone I know!

Renee Thompson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Salazar 
Rating:
5.0

The gentleman we rented from was fantastic. He was thorough, informative, helpful, polite, and did his best to accomadate every need we had and answered every question I asked. Top notch customer service, and the equipment was in fantastic shape. We did forget to get the moving pads we ordered and subsequently paid for, but that's ok. The rest of the service made that small mistep a non issue altogether.

Thomas Appell 
Rating:
3.0

The gentleman that owns this location is outstanding!

Ellen Hinkebein 
Rating:
5.0

Nothing

Laura Ingram 
Rating:
1.0

The parking lot is a mess with rocks, nuts/bolts and glass everywhere including each exit/entrance to/from the street. The inside office area looks like the floors have not been mopped for years. The staff was only slightly helpful. They will switch from english to spanish in front of someone (which is rude - when the person knows what they are saying and it is about them) and also presumes their customer isn't multilingual. I dropped my equipment off ~ 24 hours after the pickup and I don't believe they checked it in for a few days which is consistent with how the place feels which is "shady". I would not go back to this place nor would I recommend it even if it meant going significantly out of my way.

DAVID MARTINELLI 
Rating:
5.0

Customer did not leave a comment.

Stanley Fortune 
Rating:
5.0

Everything was good the owner was extremely helpful. Great overall experience

Sean Murphy 
Rating:
5.0

Nothing I can think of. The staff was so friendly and courteous the process in order to rent a truck was seamless.

CRYSTAL ROBINSON 
Rating:
5.0

Friendly and fast service.

MICHAEL FOSSUM 
Rating:
1.0

Customer did not leave a comment.

pam ertman 
Rating:
5.0

Customer did not leave a comment.

Amber Kleinhenz 
Rating:
5.0

Customer did not leave a comment.

LETHEN FOXWORTH 
Rating:
5.0

They were fast in expediting my rental. Would definitely rent from again.

Patrick Williamson 
Rating:
2.0

$0.99 per mile was way too much on Friday. I was forced to bring back the truck to the pickup location, I could save more money if I left your truck 100 miles away around O'Hare location, it could cost me just half of the price I paid.

Didier Babassana 
Rating:
5.0

Customer did not leave a comment.

Michael Stupay 
Rating:
5.0

So nice and helpful. Will go back next time

Vanessa burts 
Rating:
1.0

I was sent here because the truck I rented in Rimeoville was not available. This place is off a busy truck highway and there is nowhere to park your own vehicle so get dropped off. Truck had problems with the key and for an hour I was stranded until my boyfriend could help me. I was charged $100 over what I thought I was paying and honestly this is unacceptable. Especially in this economic climate.

Kathleen Troutman 
Rating:
5.0

Not price gouge on mile rate on weekends. $1.19 a mile is insane.

George Nordstrom 
Rating:
5.0

Customer did not leave a comment.

Gary Nagra 
Rating:
3.0

Small busy corner location on a truck route

ANTHONY SCHMIDT 
Rating:
5.0

Nothing. The gentlemen who work at mr tire are great!! They were such a help and are very polite and were great in explaining everything I needed to know!! Definitely will pick this location for all my future uhaul needs!!

Suzan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Cesar Carrillo 
Rating:
3.0

Customer did not leave a comment.

Kasandra Heard 
Rating:
5.0

Customer did not leave a comment.

AARON DIXON 
Rating:
1.0

5 guys carried the trailer over to my truck put in on ball and said your all set. Didn't hook up for me was told my responsibility. Didn't go over any safety or any issues for that matter. Couldn't unhook trailer because there was no stand. Rented for 24 hours. Went to pick up at 4:00 they closed the next day at 2:00. Had to return early so 5 more guys could take off my truck. Again I had to unhook myself. Very disappointed in the customer service. Calk ed me white boy in Spanish as if I didn't understand. Will never rent from uhaul again and will never recommend to any either. I'm going to contact uhaul about the experience.

Steven Zeffield 
Rating:
3.0

No improvement needed at this time.

Maryland Coleman 
Rating:
3.0

Customer did not leave a comment.

Elisabeth Harris 
Rating:
5.0

Customer did not leave a comment.

John Scott 
Rating:
4.0

The only thing I would do as uhaul is, make it more user friendly when you go to rent a piece of equipment based off your desired pickup location. I was being sent 10 miles away while I seen and knew there was equipment 3 miles away. Ultimately I was able to get the closer truck with a little persistence on my part.

Andrew Puch 
Rating:
5.0

Great place, friendly helpful people and excellent equipment.

James Fitton 
Rating:
5.0

Customer did not leave a comment.

Thomas Langbeen 
Rating:
3.0

Customer did not leave a comment.

Lowell underwood 
Rating:
3.0

Very quick process. No issues.

chris coombs 
Rating:
5.0

Customer did not leave a comment.

Fhonteese booker 
Rating:
5.0

Customer did not leave a comment.

Karla Maiden 
Rating:
5.0

These guys were so nice and helpful, I had to move twice and went to them both times.

Rating:
1.0

This location was unreliable and called me while i was moving from Illinois to Virginia demanding my credit card number because he said we didnt pay for the dolly. My receipt and my bank statement clearly showed that i did pay for it. I felt uncomfortable giving him my credit card number over the phone so i didnt. I found out that its against their policy too. He also called me Unreasonable and he hung up on me. I tried contacting uhaul customer service over the phone but was on 15 min wait times so i would really appreciate a call back. 8156712979. Also we dropped the uhaul off in virginia beach where they told me i didnt know anymore and we didnt go over the miles. I also have that receipt. I look at my bank statemnt and some how tire inc back in illinois charged me an extra $48. I dont know for what. This needs to be fixed or explained to me.

Maria Krzysciak 
Rating:
5.0

Customer did not leave a comment.

Michael McGuire 
Rating:
1.0

Tried to charge me almost $40 in fees for gas, even though truck was returned with more gas than when I got it!!

Amy Kempa 
Rating:
5.0

The guy there was very helpful. Make sure we had the best price and had everything we needed before we left

brian white 
Rating:
5.0

Customer did not leave a comment.

Arthur Ross 
Rating:
5.0

Customer did not leave a comment.

Scott Mosley 
Rating:
5.0

Awesome experience. Will go back.

Enrico Quaresima 
Rating:
3.0

Customer did not leave a comment.

susan mather 
Rating:
3.0

My first reservation was cancelled an hour before scheduled pick up. Which was two miles from my house, and a half my from my storage. I had to drive ten mikes out if my way with no apologies whatever. Will have a hard time using uhaul services again.

JAMES SLATTERY 
Rating:
4.0

I was very pleased with location of the store being close to my home, as well as the speedy service I received. Also the customer service rep took time to listen and answer any questions I had. Thanks!!!

MITCHELL LILLY 
Rating:
4.0

Very friendly, courteous service! It was truly a stress free experience

LaShaun Harris 
Rating:
3.0

Not applicable.

Leonard Weber 
Rating:
3.0

The staff at Mr. Tire Inc was very friendly and helpful, I would highly recommend this location to anyone.

Kerri Zabin 
Rating:
5.0

Easy, painless, friendly service

Cody brestan 
Rating:
3.0

Customer did not leave a comment.

John Havens 
Rating:
3.0

Have brand new necessary equipment in storage ready to use.

Wilmer Zambrano 
Rating:
5.0

Customer did not leave a comment.

michael baldwin 
Rating:
3.0

U haul.com royally screwed up my reservation. Changed pick up location less than 24 hours before scheduled pick up. New pick up point did have the truck but not the dolly. Instead of being 2 miles from home I had to drive 18 miles to a seedy part of another city because of U haul's gross incompetence. Tried to phone U haul and their customer service was horrible...rep was useless and manger not available. Manager failed to even return my phone call.

Craig NEMITZ 
Rating:
5.0

great guys

BASIL HICKS 
Rating:
5.0

Everything was great. Customer service was great. We returned the truck later than expected and they understood the issue with no problem.

lynn segel 
Rating:
4.0

Customer did not leave a comment.

brett clevinger 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top