Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)

1,047 reviews

8 Lowe Ave NW   Concord, NC 28027

(704) 886-5077

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(704) 886-5077

8 Lowe Ave NW
Concord, NC 28027

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emily Jackson 
Rating:
1.0

I did the 24/7 truck share. I feel like the option is perfect especially if you’re trying to get a truck after hours. I ran into a problem where I had my brother and nephew drop off the truck for me because I head to back to work and I told them to make sure they drop it off at the drop off place and talk to a clerk before they close (4:30pm) so I wouldn’t get charge another day and I wouldn’t be able to go thru with the app process of returning the U-Haul. They dropped it at 3:50pm and they told me they knocked on the window and the person that was in the building kept pointing at the key drop off box and wasn’t really trying to help. So I instantly called U-Haul to inform them that it had been dropped off already and I couldn’t go thru with the process on the app and they noted it. On March 2, 2024 I was charged again for the U-Haul and they lied and said it was returned 7:56am. To prevent situations like this happening again, there should be another option with the app so stuff like this won’t happen.

Vernon Hart 
Rating:
3.0

The truck had a 1/4 of a tank of gas 😒 I reserved it on line. And got 8 emails from U-Haul😒 and the had to fill it all out again when I got there to pick it up. It felt like a waste of time to go through all the work on line to just do it again in person.

Mac Hillabush 
Rating:
2.0

Customer did not leave a comment.

Jakala Haith 
Rating:
5.0

The Young man at the front was very polite and knowledgeable.

Jose Cruz 
Rating:
5.0

Customer did not leave a comment.

Lora Gobble 
Rating:
4.0

Dropped off after hours, instructions were very clear both on the U-Haul website and posted outside the facility. Was charged for an additional cleaning fee for a truck we received dirty, but Mr. Storage cannot be blamed for that

Jacob Weltz 
Rating:
2.0

Some of the blankets were damp and moldy. The return check in was ridiculous.

Amy Creswell 
Rating:
5.0

Check the U-haul rental department over on highway 29. Not very professional.

Randy Gray 
Rating:
5.0

Customer did not leave a comment.

Shakeen Townsend 
Rating:
1.0

The guy who I picked up and returned my uhaul to had a disgusting attitude at both pick up and drop off of the truck. Upon arrival to drop off the truck he accused me of engaging in doing illegal drugs inside of the truck. When I informed him that I do not do drugs but I was willing to wipe down the truck and spray air freshener he rudely declined. He also told me the gas was lower than it was supposed to be. again told him I would take the truck and fix the problem because I technically didn’t need to turn the truck in until tomorrow morning at 10:00 am. He rudely declined once again and quickly submitted the information to the uhaul app and told me I’ll be charged for everything and will not have the opportunity to fix it even though I had 17 hours until I had to officially turn the truck in. I am outraged and extremely disappointed with the service I received today and yesterday at this uhaul location. I will never go use uhaul again after this experience because of how disappointing this experience was for me.

JERICAH HOLLIDAY 
Rating:
4.0

Customer did not leave a comment.

GARY KEOUGH 
Rating:
5.0

Customer did not leave a comment.

Michael Hitt 
Rating:
4.0

The prices are a bit misleading honestly.

Cody Myers 
Rating:
5.0

Customer did not leave a comment.

Elvir Cesko 
Rating:
5.0

Please air out the vehicle before renting.. I had a STRONG sweaty smell in the cabin. It wasn't pristine, which is ok for moving, but it could have smell a little nicer. The owner was very professional and had us in and out in no time. A pleasure doing business with him.

Casandra Gary 
Rating:
5.0

I feel I was deceived into taking a unit before the location was explained to me. I signed up using a link from 195 Davidson Parkway, was told to go to the office at 8 Lowe Rd, and signed a document for "Mr Storage - Central" that didn't list the physical address of the unit. When I drove to the site, I turned at the address and didn't see the location. It turns out the unit is at the end of a different street, after the turn sign. I feel manipulated. I regret doing business with this company, but can't get another unit anywhere else until I give 30 days notice. I learned my lesson. I'll find another or vider and get out of this raw deal ASAP.

ROBERT SMITH  |  Reservation 
Rating:
3.0

Overall, it was a smooth process and customer service was good. If there was any change I'd like if the truck didn't smell like cigarette smoke. Otherwise, good experience! Thank you!

Jowette Bobray 
Rating:
5.0

N/A 😎

Dannette Hernandez 
Rating:
3.0

Customer did not leave a comment.

Lance Line 
Rating:
5.0

Customer did not leave a comment.

ShaLynn DeVaughn 
Rating:
5.0

The only problem was that the side mirror was not adjustable. It was pointing towards the ground, and I could not use it. Made it rather dangerous to drive.

Michael Bachelder 
Rating:
5.0

The self-return process was extremely clear & easy to follow. Was very convenient due to location being closed.

NeTeah Hatchett 
Rating:
1.0

We brought the truck back filled with gas to the correct level and are being charged because the gauge is now showing lower then what we brought it in at. We took the pictures as required on the app and it was accepted.

Marci Gallo 
Rating:
5.0

Customer did not leave a comment.

Timothy Lightner 
Rating:
4.0

Why did I receive yet another $20 fee for convenience on the final bill when all I did was drop a dang key into a box 1.5 hrs before they opened?

Brady Arrowood 
Rating:
5.0

Extremely fast drop-off location. Pleasant employee to deal with.

Darnell Whittington 
Rating:
5.0

Customer did not leave a comment.

MARSHA GASKEY 
Rating:
4.0

It was a problem free rental experience

Greg Curry 
Rating:
5.0

Customer did not leave a comment.

Daniel Ceballos 
Rating:
5.0

Nothing

Shaquandra Austin 
Rating:
1.0

He didn’t give me the extra ten miles I paid for

LORETTA DUTY 
Rating:
3.0

Check in process was ridiculously long, especially considering there was a good bit of duplicate work that had already been done during early check in.

Jeremy Wilhelm 
Rating:
1.0

Rented a 26ft truck the guy gave me no information that after hours return they would charge 20 extra dollars didn't give me information on where to drop off the truck didn't tell me much of anything just gave me keys I was confused about everything I will Never go back there or any other mr.storage

Willie Harris 
Rating:
1.0

Did not have a vehicle and to go an hour out of my way to pick up and it added more miles to my trip, I think I should get a discount

DONALD FURR 
Rating:
5.0

Very professional, courteous and helpful. Excellent staff!

Matt Roberts 
Rating:
5.0

Customer did not leave a comment.

Manuel Santos 
Rating:
5.0

Very friendly staff, very professional and knowledgeable. Will definitely use this location again.

michele myankazt 
Rating:
5.0

Customer did not leave a comment.

Janet Pintka Verost 
Rating:
5.0

Customer did not leave a comment.

Kelly Stamper 
Rating:
5.0

Easy to find location, attendant was nice, very polite and helpful.

Tyrone Davis 
Rating:
4.0

Customer did not leave a comment.

simon fagan 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bost 
Rating:
4.0

Customer did not leave a comment.

Latisha Lipsey 
Rating:
5.0

Customer did not leave a comment.

Shanard Tedder 
Rating:
2.0

He charged me for insurance and never asked if I wanted it he couldn't run my credit card because he didn't have my address in the machine correctly so I had to use my debit card which I don't like to do. So then I had to call back to see why the fee was incorrect.

marguerite wenk 
Rating:
1.0

Renters beware!! Though I filled truck with gas to level reflected in my photo taken on my phone of gas gauge before leaving facility with the truck at rental. I was told on return that I didn't fill truck with required amount of gas and charged 14.95 fee. I was told I was required to fill it to bar above though picture at time of rental showed gas hard between the 2 bars which is what I refilled gas to on return. I attempted to prove my point and my information was disregarded. Poor customer service and unfair charges when gas was filled to level in my photo.

jill queen 
Rating:
5.0

Customer did not leave a comment.

ANGELA SMITH 
Rating:
5.0

Customer did not leave a comment.

John Grossl 
Rating:
5.0

Great customer service!

Steven Lucchesi 
Rating:
5.0

Thanks to the crew there. They were awesome. It was a pleasure

peter macomber 
Rating:
5.0

Customer did not leave a comment.

Doug Bobiak 
Rating:
2.0

Customer did not leave a comment.

Sharon Santos 
Rating:
5.0

Make sure equipment has been cleaned inside.

CHRISTINA AUSTIN 
Rating:
5.0

Customer did not leave a comment.

joseph hawkins 
Rating:
5.0

Customer did not leave a comment.

Tiffany Brooks 
Rating:
4.0

Customer did not leave a comment.

Michael Legg 
Rating:
5.0

Customer did not leave a comment.

Vaughn Combs 
Rating:
1.0

Customer did not leave a comment.

Demika Porterfield 
Rating:
5.0

Customer did not leave a comment.

DIAMOND MCSWAIN 
Rating:
5.0

Customer did not leave a comment.

Delmy Sabillon 
Rating:
5.0

Customer did not leave a comment.

Eric Barnes 
Rating:
5.0

Customer did not leave a comment.

Todd Mitchell 
Rating:
3.0

I had trouble with the online check-in and check-out. Not sure if it was because of cell signal. Onsite persons was great helping me.

James Crawford 
Rating:
5.0

Customer did not leave a comment.

Melvin Haynie 
Rating:
5.0

Location was a little difficult to find, but was perfect otherwise.

PHILIP BEHNKE 
Rating:
5.0

Interior passenger seat was covered in dog hair, and smelled like a dog. Service great, prompt, and got me out the door quickly with all the extras i had purchased on-line. Easy after hours drop off.

Harold Crowder 
Rating:
5.0

Customer did not leave a comment.

Jessica Delgado 
Rating:
4.0

I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.

Michele Ricks 
Rating:
5.0

Nothing

oscar hernandes 
Rating:
4.0

People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solid

Stephen Woodrum 
Rating:
5.0

The gentleman that helped me was very professional and knowledgeable.

Joseph Garmyn 
Rating:
1.0

I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Thank you.

Carl Thomas 
Rating:
5.0

When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.

Todd Holiman 
Rating:
5.0

Customer did not leave a comment.

Rayno Beukes 
Rating:
4.0

Customer did not leave a comment.

Loreal McKoy 
Rating:
5.0

Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.

Beverley Henderson 
Rating:
5.0

Customer did not leave a comment.

Jonatan Ruiz 
Rating:
4.0

Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.

KELLEY POWELL 
Rating:
3.0

The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.

Katherine Anguish 
Rating:
4.0

Customer did not leave a comment.

NADIA DINNUU 
Rating:
4.0

Customer did not leave a comment.

Rosemary Cloud 
Rating:
5.0

Customer did not leave a comment.

Sherese Anderson 
Rating:
5.0

Customer did not leave a comment.

Christopher Smith 
Rating:
3.0

The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn’t blow cold. The brake booster or something squealed inside the cab when pushed.

ZACHARY KAUFMAN 
Rating:
5.0

Company was easy to work with an extremely accommodating

Jamatrice Parks 
Rating:
5.0

Customer did not leave a comment.

Christine Hightower 
Rating:
5.0

Customer did not leave a comment.

Joe Saele 
Rating:
5.0

Customer did not leave a comment.

Thomas Mullis 
Rating:
5.0

Customer did not leave a comment.

GEORGE PFEFFER 
Rating:
5.0

Super smooth and easy rental.

Lee Dodson 
Rating:
3.0

Didn’t have any one ways I would have liked a discount of some sort for bringing it all the way back empty

carson corey 
Rating:
5.0

Customer did not leave a comment.

David Furr 
Rating:
5.0

Customer did not leave a comment.

RYAN honeyman 
Rating:
5.0

Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.

Monique Boyd 
Rating:
3.0

The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!

KENNETH MARSH 
Rating:
5.0

Quick and easy!

Devin McNellie 
Rating:
5.0

The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank you

David Childers 
Rating:
5.0

Customer did not leave a comment.

Jason Bradley 
Rating:
4.0

Customer did not leave a comment.

DAVID DAWE 
Rating:
3.0

Customer did not leave a comment.

CHANDRASEKHAR ANUGANTI 
Rating:
5.0

Amy is great to work with. Very helpful with providing the needed storage. I will continue to use them for all my storage needs.

TODD ALEXANDER  |  Overall Experience 
No reviews have been submitted for this location.

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