Comentarios del cliente para Mr Storage Midland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mr Storage Midland

Grado total:

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LORI L. en

Grado:

Only place we use! Beat customer service ever!!!

louise A. en

Grado:

John was very very helpful. Very concerned with customer satisfaction

Patricia P. en

Grado:

I have rented from here several times in the past and have always been pleased. This time I did clmobile pickup. I also needed an appliance dolly and there was not one in the truck. Since location was closed I was stuck without a dolly. This caused me to have to run additional miles on the truck to go borrow one from a friend. The truck was not in good mechanical order and if i hadn't been just running local i wouldnt have even taken it. After check in it was said that I 2ould be contacted about the missing dolly as I paid for it, but I haven't heard from anyone. Normally I get great service from both Uhaul and Mr. Storage so a little dismayed that I haven't heard back.

SHEILA S. en

Grado:

This office was closed so it was a simple drop-off

Emily C. en

Grado:

Location was moved last minute about 45 mins away.

William R. en

Grado:

El cliente no dejó un comentario.

AL C. en

Grado:

keep photos of drivers license available to owners at facilitys dont have to waste time re getting DLicense pics and info over and over

Valerie P. en

Grado:

Nothing great people to do business with

Jessica B. en

Grado:

El cliente no dejó un comentario.

Sharon H. en

Grado:

I would highly recommend if you're reserving to pick up on Sat that you understand the full pickup process. Meaning that you will be going thru the pick up and return via your cellphone and the account you have set up. When your phone ask if you allow or block your location when you're on there site make sure you select "allow". I selected block and it took 45 minutes on two different calls to get the right person that could assist with providing us with the combination of the pickup/drop off to retrieve the keys to the truck. Otherwise no issues.

James Eric R. en

Grado:

We rented online the day before.We were at the gate at 9am when it shows the company opens on Saturdays in Midland, just to find out it's really not open on Saturdays and we had to wait 45 minutes to find someone to give us a code to get in to the lot. If you are going to do online rental, the code should be sent back to the customer immediately. Also the price is higher than I had calculated it would be. I will not use Midland again. Will go back to Oakboro.

david R. en

Grado:

El cliente no dejó un comentario.

Ron G. en

Grado:

I was not able to use the car dolly on my 2005 BMW Z4 because the tire wheels were too deep and would have seriously damaged my front air dam if I had loaded the car onto the dolly. The dolly did appear to be very well made.

clint A. en

Grado:

Provide a discount when people run into certain situations like mine that are out of my control where someone has to keep the truck longer than expected between houses and the truck sat parked for 98% of the time. Just not fair to get charged what I did for using the truck 4 hours out of 17 days. I did rate everything as excellent because I do not want this to reflect on the person that did their best to help me out. I will find a different solution next time.

Salome H. en

Grado:

Great experience thank you!

WENDY P. en

Grado:

Very well maintained and private no need to worry about your belongs this facility is off road a bit. Friendly staff and 24hr. Access. Will def rent again in future

Tiffany P. en

Grado:

El cliente no dejó un comentario.

Tiffany P. en

Grado:

El cliente no dejó un comentario.

Tracy C. en

Grado:

The gentleman that works the desk there was great both of the times we dropped a truck off there. Very inviting and friendly! I would definitely recommend this location to anyone.

Tiffany P. en

Grado:

El cliente no dejó un comentario.

Donna K. en

Grado:

John is the very best!

Tiffany P. en

Grado:

Customer service is exceptional - John is always very helpful! Rentals are always clean and ready for pick up on time.

Tracy C. en

Grado:

El cliente no dejó un comentario.

Nona H. en

Grado:

John was BEYOND AMAZING!!! After the customer service that I received over the phone; John CALLED ME BACK and was able to put my mind at ease! In honesty, he should run the company with his professionalism, outstanding customer service, and his expertise on the company’s policy and products.

Sonya T. en

Grado:

El cliente no dejó un comentario.

Kirby B. en

Grado:

El cliente no dejó un comentario.

Jessica G. en

Grado:

Very easy/painless process. Super friendly and great customer service!

James C. en

Grado:

El cliente no dejó un comentario.

Tiffany P. en

Grado:

Service is GREAT! Very courteous and helpful with all of my rentals!

Kathleen K. en

Grado:

Office personnel worked with us in order to pick up after hours.

Steven B. en

Grado:

The young man that runs the facility is knowledgeable and easy to work with. He does a great job.

Michael S. en

Grado:

Your over the phone customer experience is abysmal. 35 min waits for a 2 second conversation is ridiculous. You have lost a customer because of it.