Customer Reviews for Mr Goodtech
(U-Haul Neighborhood Dealer)

Rating:

4.0

Thanks for making this visit and easy process

Rating:

5.0

These people were awesome. Would do business with them again in a heartbeat.

Rating:

5.0

Something horrible happen yesterday day evening and the owner came out and helped me went above and beyond and it really made the difference in my night thank you

Rating:

5.0

N/C

Rating:

5.0

I received excellent customer service from the young lady at the shop!

Rating:

5.0

The office was very friendly and welcoming. Answered every question that I had as was very patient. Thank you guys!!!

Rating:

5.0

Will definitely use this location again. I did opt to do self reserve but needed their assistance in completing drop off. Very professional, friendly, eagerly helpful. Didn’t have to wait long and service was the best I’ve gotten from anyone in a long time!

Rating:

5.0

Great service and pretty affordable for a 2 day rental I’m very satisfied.

Rating:

5.0

Man they did a awesome job with helping me I would like to thank the team for that I will be recommending them to people thanks and I will be coming back

Rating:

5.0

No change is needed. Staff was wonderful. I would go to this location again just for the people!

Rating:

1.0

I got way overcharged and want my money back. Everybody was nice at first

Rating:

5.0

Stay the course. I have no complaints against your service. In fact, I was completely satisfied. Totally satisfied. Thx, John C. Cuby, Ground Groomers Tree Service.

Rating:

3.0

Windshield wipers did not work. Truck smelled like Marijuana. I used the app. First pickup did not have the truck. I call uhaul who set me up with Second pickup. Second pick up had the truck and helped me. Second pick was a great guy..

Rating:

1.0

The email that was provided was entered incorrectly i can not get any receipts

Rating:

5.0

Thank you for great customer service

Rating:

1.0

Fuck u-haul. I will never use this location again and I will not recommend it to anyone else. Matter of fact I will discourage anybody I know from using u again. However the lady was pleasant

Rating:

5.0

Nothing, everything was fine.

Rating:

1.0

I was charged for safe move and had waived it on my order request. I have been charged and need it refunded.

Rating:

3.0

All employees should tell the customer the same information no matter what state they are in! I was told I’d get a partial refund for turning the truck in a day and a half early plus I was under the mileage by 42 miles and plus a deposit and I didn’t get any refund! I’m so upset! I drove one way from Louisville Kentucky to Bloomington Illinois abt 300 miles one way trip and I’m disappointed in the company over being down this way! I’ve made this same trip the same way at least 4-6 times in the last 10 years and it’s never costed me this much through UHaul! I usually only pay about $350-$370 plus gas! I only had the truck for abt 20-22 hours! SMH :( :( :(

Rating:

3.0

I would say that you need to give us some money back a little bit more than what you gave us on the time you had us pick it up at nine and he didn’t open up until 10 but I brought the truck back at three and I would rather you know seeing some appreciation about it or something out of this Just have management need to be a little better at the facility

Rating:

2.0

This was second location I HAD TO GO TO. fIRST WAS A MOM AND POP GROCERY THAT COULD NOT ACCEPT 26 FT TRUCK. THEY SENT ME TO 2700 DIXIE HWY. NOT MUCH BETTER SMALL CAR REPAIR SHOP. THEY DID TAKE TRUCK BUT AFTER 20 MINUTTES OF PHONE CALL AND WEB REQUESTS FROM UHAUL. DO NOT TURN IN 26 FT TRUCKS TO SMALL BUSINESSES. jERRY bABIN

Rating:

3.0

The staff was very kind and quick with service. I did the return through my app so I cannot speak to that. My frustrations lie with U-haul in general. I made the reservation at a different location and upon arrival was told the vehicle wasn't available, but they could offer a more costly option. The staff at the original location offered to call around and found this one. However, it was farther away from my starting location and much farther from my destination. I selected the original pick up spot based on location since I have to pay mileage. Not to mention the delays cost me more money in staffing because the change in location delays took about 2 hours, so I was paying people to wait on equipment to arrive. I have another vehicle reserved next month and I'm leery, wondering if I will have the equipment and what the cost will actually be.

Rating:

3.0

Although the inside of cab and back was clean the windshield looked like hadnt been touched in months...

Rating:

5.0

The owner of Mr. Good tech was great! The process was easy and the truck we wanted was available. Uhaul, however, should update the information on their site about this location; this place does not open until 10am. If you have an earlier appointment, you will most likely not get the truck until opening time. We were lucky and the owner was there at 9am and helped us out. Five stars to him!

Rating:

4.0

Great staff

Rating:

1.0

My issue was with U haul. By phone I was given a time & location. Then given a different one via text. Originally told I could pick up van at 8am, then it was changed to 8:30, then 9. The pick up location didn’t even open until 10am. What a mess and waste of time.

Rating:

5.0

All good

Rating:

3.0

I rented for 2days … I pretty sure I was charged for three days of rental instead of the two that I had it for… I even brought it back a couple hours early… so I don’t know what to do about getting a refund for the 3rd day that I’m pretty sure I was charge for that I did not have the vehicle.for…

Rating:

1.0

He was rude and I believe I was overcharged. Yes I was late. I didn't have time to fill up or clean up much but he charged me another whole day.

Rating:

1.0

Investigate this location for credit card fraud and misconduct with customer relations. Employees and management should be on the same page.

Rating:

1.0

The brake on the truck wasn't no good I will be completely disappointed

Rating:

5.0

I like this location, very convenient, clean and friendly

Rating:

5.0

Mr Terry was just so helpful and nice

Rating:

2.0

The inside of the building was dirty, hot and infested with flies. I ordered an appliance dolly and when I got there they told me someone else hasn’t brought it back it. Went to drop off during business hours and no one was there.

Rating:

1.0

That location was terrifying. I just figured I'd be picking up my UHAUL from a corporate UHAUL location. The website just defaulted to the closest one. When I pulled up, I wanted to turn around, but I wasn't sure if I'd be charged for the truck reservation so I went in anyway. It was truly scary in there. No overhead lighting. It reeked of drugs. A big portion of the room had all this broken weird stuff and old food. Every surface was disgusting and sticky. I was half sure the location was a front for luring in and robbing people. The employee that checked me out gave me the truck keys was super nice and friendly! I just don't think a location that sketchy should be renting out UHAULs to people. I really did feel I was unknowingly kind of lured into a dangerous situation I was not comfortable with.

Rating:

5.0

Mr goodtech went out of way to get what I needed the where excellent they where extremely helpful thank you

Rating:

5.0

They were awesome, friendly and polite

Rating:

5.0

I was very pleased with the service . The staff was friendly, polite and professional. I will return to this location whenever needed

Rating:

1.0

I was referred to this location by the extremely rude owner of the Uhaul location on 405 Mac Brae Rd. Upon arrival, I was confused on where I was supposed to park (you’re supposed to park at a closed down gas station next to the building). You then have to navigate a packed car lot to enter the cluttered and dirty lobby of the building. Guy who made my reservation was friendly. He told me that there would be $219 hold placed on my debit account and got me the key. At this point, I thought the $219 hold was routine and was only expecting to pay the advertised cost of $29.99 for the U haul truck. When I returned the truck on time, imagine my surprise when I was told that my bill would be $85! When I asked for a price breakdown, I was informed by a different guy that on top of the $29.99 for the truck… I had been opted into a $14 insurance coverage plan and had been charged .99 cents per mile (for a total of 29 miles). Obviously, I feel ripped off since none of these “fees” were explained to me until after the fact. To make matters worse… I later learned from reading an invoice… that the reason why the $219 hold was placed on my account was because the estimated cost of the trip was $190!!!! That is something that definitely should have been brought upfront because the thought hadn’t crossed my mind that it would be anywhere near that much! In summary, my complaint is that no fees were discussed with me upfront. I was just handed the truck keys and later hit with the bill. That is not how you run a business. Customers deserve to know what they are getting themselves into! It only takes a minute to do so.

Rating:

5.0

Good people

Rating:

5.0

I called three different branches and no one would answer the phone.

Rating:

5.0

I love

Rating:

4.0

I just wish him luck he is a sweetie he's probably married but he is still hot and very polite.

Rating:

5.0

Nothing

Rating:

2.0

No easly helping the customer at the location,process going slowly and takes too longtime.

Rating:

5.0

Very pleasant and kind man I spoke with at this location. I would definitely use him I. The future as well as recommend others.

Rating:

5.0

Nothing, keep up the good work

Rating:

5.0

Awesome Customer Service

Rating:

1.0

Replace the bald tires, have the steering alignment repaired and actually clean the sticky crap out of the front console. Terrible experience from beginning to end (which came 24 hours earlier than it should have).

Rating:

1.0

I have yet to receive my money back from the deposit I gave. I am furious!

Rating:

1.0

I reserved a vehicle for 530 and when we arrived no one was there! So we could not get a vehicle and we had to go to another location.

Rating:

4.0

This location needs to have the dollies on location. I had added it to my order but was informed that they didn't have any and had no dollies for quite some time. I ended up having to buy one so my appliances could be moved.

Rating:

2.0

Maintain equipment

Rating:

5.0

The gentleman that helped me went above and beyond normal measures to help me. I am truly thankful for his show of concern

Rating:

4.0

Building and waiting area inside was filthy

Rating:

5.0

Great customer service!!

Rating:

5.0

There no room for improvement everything was excellent