This particular move was pricey. Over all was charged $115 for two trips that were made and wasn't provided the bigger truck that I had originally reserved.ALVIA T.
Customer Reviews for Mr Goodtech
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Justin P.
This location helped as much as they could, considering the circumstances from pick up locationMARSHELAKA M.
Wouldn't change a thing.Patricia L.
El cliente no dejó un comentario.lavania H.
Awesome service and very much polite serviceJean S.
El cliente no dejó un comentario.CARA T.
Friendly representative. Great Customer ServiceVictoria B.
El cliente no dejó un comentario.toni S.
The owner was awesome. I have already recommended him to several people I know.CATHERINE MAY M.
El cliente no dejó un comentario.Rashon T.
Person was awesome , he went threw each detail n explained not problemsRose W.
El cliente no dejó un comentario.Calvin C.
Terry was great!!! You are blessed to have him as part of your team. I was disappointed that I could not get the size truck I wanted. I also had to pay $28.00 for mileage because of shortage of trucks. I had to drive across town to pickup and drop off truck.GREGORY C.
El cliente no dejó un comentario.LAMECA F.
El cliente no dejó un comentario.Tosha D.
El cliente no dejó un comentario.Adam C.
El cliente no dejó un comentario.Mildred B.
Make sure you communicate and do your job correctly . I schedule to pick up the truck at 9 am after talking to someone on the phone. After I get there a person told me that they didn't open till 9:30 and that I should had received instructions to do a mobile check in . After calling U-Haul with no luck, I started chatting with a representative that told me I had to wait for someone at 9:30 because they did not do what they were supposed to so I could take the truck before opening. And the truck smell really badIsabella B.
The vehicle I needed was not on the lot. So I was pressured to take a vehicle larger than what I need. We discovered that poor maintenance lead to an oil leak. I was charged for the second day eventhough I had no choice but to keep the vehicle until Roadside assistance was present.Vaughn P.
Seriously on hold for 20 minutes every time I call you guys. Nothing to do with this neighborhood pickup location.Nicholas B.
El cliente no dejó un comentario.Linda D.
I think things are fine at this pointCarolyn G.
My truck had unsafe tire damage. The location staff was friendly and helpful but It was not the location I chose. When u-haul moved my location they set the pick up time for 30 minutes before the new location opened. And when I tried to call u-hauls number I was on hold for 25 minutes. The second time I called they never answered after 25 minutes. The entire pick up process took over an hour and a half. The truck was dirty, damaged, u-hauls 1800 number wouldn't answer in any sort of timely and helpful manner.Brett A.
El cliente no dejó un comentario.Angela H.
I did everything over my phone so I didn't talk to anyone due to COVIDCourtney K.
I was pose to be in a different truck, then what truck I was in, so my mileage was off, & then when returning my mileage was still off so I had to have the man working at the counter retun my truck, then uhaul tried to charge me for gas even though I filled it back where it was. Besides that everything was okay! The man working at the counter was very helpful.Tyrone P.
El cliente no dejó un comentario.Latanya Q.
Terrible problems with the app, completely ruined the rental experience.David P.
El cliente no dejó un comentario.Dekota T.
El cliente no dejó un comentario.Eric J.
I was given the wrong dolly and there were no blankets available. I received NO NOTIFICATION that blankets were unavailable at this location. I rented an Appliance Dolly but received a Utility dolly instead which made the move far more complicated. My dryer was modestly damaged when it slid off the dolly. If we had received the proper equipment this would have never happened. Ease of checking the truck In and Out was good at this location. But besides the accurate truck being available, the move was far more stressful than it should have been had we been provided the requested equipment.Kathy M.
I was told someone would reach out to me to talk about my experience, that did not happen. Not only is the quote given online extremely misleading, but the truck smelled like weed which has caused my belongings and families to smell. Not happy and will not use or recommend to anyone again.Kaitlen M.
El cliente no dejó un comentario.Brittany W.
El cliente no dejó un comentario.Patricia E.
The person was great to work with.Garry S.
The customer service was great.Tiffany D.
El cliente no dejó un comentario.Tori P.
My original reservation was for a different location. But this original location's owner was not there upon our arrival. I called and told her I was going to be late and she informed me that she was leaving because she had a doctor's appt. Is she running a business or is this a hobby with benefits??? Two hrs later, after MUCH frustration, the U-haul rep on the phone got us into another location which was another 30 or 40 miles more driving miles. This was a bitch of an experience. Then upon returning your app wouldn't work...I couldn't upload the pics of the truck...talked to a lady. Then I'm told I might be charged $20.00 for not using the app even though YOUR APP was malfunctioning. I was told the Uhaul couldn't guarantee that I'd get my money back. NEVER USING UHAUL AGAINMary H.
Get a better customer service rep, that know what's going onStorrie T.
My reservation was changed and it was of no fault of my own. I was told that if I need the truck just for a few hours longer than 24 that I had to do the two day rate. The never said I had to pay 99 cents a mile either. Also, the distance from where the truck was picked up from plus where they said I had to drop it was the reason I had like 80 miles added to the mileage. This is unfair and definitely not affordable nor approved to Bill my card for such outrageous prices due to poor business practice or slick and snakey ways to screw people out of money. I will be sure to complain to corporate and never use Uhual again. I asked for a different truck in another location even a larger truck. They said there was no more trucks for that day. What a bunch of bull shit. I want a refund!!!??julie D.
Chris was super nice, professional and I would definitely rent a UHaul from this location in the future. :)Barbarella O.
El cliente no dejó un comentario.Danyelle C.
El cliente no dejó un comentario.Timothy M.
They moved my reservation 3 times in a matter of 12 hours and they finally gave this location a few hours before the move. We waited for almost an hour because the person who rents the UHaul out was not in town to help us, but the manger came to the place to help. He was very friendly and helpful. That was the only reason we didn`t cancel the reservation.Lia C.
Nothing at this location. The employees here were great and really helpfulLarry O.
Staff would not answer questions, when i asked why i was being charged 100$ more than the quote from U-Haul, guy just told me to talk to uhaul. The mileage that was offered to make up for driving 20 miles out of my way was not included, really just an awful experience, staff was obviously stoned. Avoid this location.jessie M.
I called the morning I was picking up the truck they were ok said everything was ready to go when we got there they didn't even have the truck. They eventually did give us a bigger truck for the same price but it was something we didn't need or want, but were able to work with. So at least they had a truck. Thankfully we were only an hour behind our schedule. The whole experience was just chaotic and stressful.Barbara D.
El cliente no dejó un comentario.leslie P.
El cliente no dejó un comentario.Wesley T.
El cliente no dejó un comentario.Chyna S.
El cliente no dejó un comentario.Timothy W.
Young man that assisted us was very professional and courteous to us. He is a great asset to your company.Donna T.
This is the 2nd time we have made a reservation in the past month and the location was changed on us adding an additional 15+ miles per rental due to it being changed to a further location. We only had this rental for 6 hours and the distance of the changed location was an inconvenience and added charges.Joanna L.
The address was not the close address original requested and was pretty far away....next time find the closest UHAUL.Patricia T.
The guys at this location were friendly and took care of my drop off quickly. It was raining that day but they let me wait inside for my ride.Thor H.
Excellent customer service and fast! Thank you!Natosha B.
Not much you can do. It's located in a garage that has a sign spray painted in graffiti style. The truck was beat to hell, but clean inside. It bounced, it shook, but seemed to be mechanically sound. Only one head light worked, so that limited us to moving in daylight only.Jeffrey G.
El cliente no dejó un comentario.LARRY S.
El cliente no dejó un comentario.Cassie W.
Guys that work there nice and friendlyTasheona C.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Debra H.
El cliente no dejó un comentario.Sandra A.
El cliente no dejó un comentario.velvet M.
These guys are great.sam G.