Customer Reviews for Mr Bid Auctions LLC
(U-Haul Neighborhood Dealer)

153 reviews

722 S Liberty St   Muncie, IN 47305

(765) 212-3881

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/8/2024: Closed
  • 5/7/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/5/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(765) 212-3881

722 S Liberty St
Muncie, IN 47305

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/8/2024: Closed
  • 5/7/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/5/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin Connaughton 
Rating:
5.0

Nothing to improve. Mr Bid and his coworker were fantastic and when I returned the truck that gentleman was also fantastic! Thanks guys!!

Barbara bolin 
Rating:
4.0

Customer did not leave a comment.

Victor Gonzalez 
Rating:
5.0

Before checking in the truck, the staff directed me to the closest gas station which is under a mile from there.

CHARLES MARCINKO 
Rating:
2.0

There was nowhere to park the uhaul when I returned it, so I had to park it in the middle of the parking lot.

ALI OLSON 
Rating:
1.0

Cancel this agent.

dennis frank 
Rating:
4.0

I was charged 75$ for my rental because I used cash app card. I still haven’t received the refund.

Brian Edwards 
Rating:
3.0

Customer did not leave a comment.

ALEX OCHWANGI 
Rating:
5.0

Best customer service!

Tammy Dodson 
Rating:
5.0

Service was great and the agent was personable. The only issue was getting out of the parking lot. There was a median strip that made it impossible to turn left and difficult to turn right. With multiple railroad crossings closed, turning right caused a significant detour for us.

Rebecca Maxwell 
Rating:
4.0

Customer did not leave a comment.

Merea Osthagen 
Rating:
5.0

The cab smelled stale smoke. We left in 20 degree weather and blowing snow and the windshield washer fluid was frozen. Had to stop several times to clean the windshield until we reached much warmer weather. Luckily we going South, not North!

Charles Sursa 
Rating:
5.0

Drop off location was just around the corner from where I live.. Personal was great... Forgot cell phone in truck.. had to use daughter phone to call They were very helpful and will recommend this location also.

Robin Crawford 
Rating:
1.0

The lock box code didn’t work the place wa supposed to be open and I wasn’t I formed and it took an hour to get customer service on the phone for help and they had to get me another truck that was bigger and it didn’t have the equipment I had rented for the smaller truck, this was absolutely the worst experience I have ever had with U-Haul and no dolly no equipment I had reserved it might the move a living hell. I will never use uhaul again answer I am going to contact corporate. The way uhaul handled it was handled was so unprofessional. And never made any attempt to get the needed equipment.

Celinda WinchesterAbdullah 
Rating:
5.0

Great and speedy service, assisted with every aspect of the rental. Super happy with the pick up location person. Trailer performed well for the 2,000 + mile trip. Never a problem or concern. It tracked perfectly behind my Equinox. The Equinox hitch, complete installation with light hook up by a U-haul store in Yuma cost about $500. Which I feel was high but these days, Bidenomics has everything going thru the roof. The installation was quick, the lighting system tested well and I was pleased at the nice looking hitch. Good job! My overall satisfaction is 5 star and would recommend a hitch installation and convenient rental of their many trailers. Thank you U-Haul for a great experience.

Raynald Ching 
Rating:
5.0

Customer did not leave a comment.

John Disher 
Rating:
5.0

They were very welcoming, kind and polite. I would suggest everyone to go here because they are awesome and the truck was clean and fresh.

Daniel Cole 
Rating:
5.0

Customer did not leave a comment.

Shawn Estep 
Rating:
5.0

Brandon was fantastic! He went above and beyond to help me and talked me through everything! One of the greatest interactions I've ever had with any representative from any business. I will definitely be back if I ever need anything related with UHaul.

Troy Poling 
Rating:
5.0

Customer did not leave a comment.

Tracy Fish 
Rating:
4.0

Passenger door needs fixed to latch right

Bowen May 
Rating:
5.0

Customer did not leave a comment.

Jason Fields 
Rating:
5.0

Customer did not leave a comment.

shawn mcnabb 
Rating:
5.0

Customer did not leave a comment.

Dave Lyons 
Rating:
5.0

Customer did not leave a comment.

Cathy Hartley 
Rating:
5.0

Customer did not leave a comment.

Dalahnna Cooper 
Rating:
5.0

I paid for a dolly didn't get one then it stormed and everything I owned got ruined all my tvs computers kids tablets about 4000 worth of stuff got ruined then after paying 102 I was charged another 104 who charges 206 to use a truck to move never again will I use uhaul

Misty Robinson 
Rating:
5.0

Customer did not leave a comment.

william duford 
Rating:
5.0

Customer did not leave a comment.

Brenda Jackson 
Rating:
5.0

Customer did not leave a comment.

Wendy Spencer 
Rating:
5.0

UHaul staff member at Mr. Bid was extremely friendly and helpful. Excellent customer care. Thank you!!

Edward Krzemienski 
Rating:
5.0

Customer did not leave a comment.

ROB BERG 
Rating:
5.0

Customer did not leave a comment.

Christopher Brennan 
Rating:
5.0

Customer did not leave a comment.

NORMAN HAMMOCK 
Rating:
5.0

Customer did not leave a comment.

Melvin Wright 
Rating:
1.0

The truck battery was completely dead when I arrived for pickup. It took over an hour for roadside assistance to dispatch a technician. After waiting an hour for dispatch, the technician said he wouldn't be there for another hour. I could not wait due to scheduling and had to cancel the pickup and book a truck for the next morning in the next town over.

Greg Smith 
Rating:
5.0

Customer did not leave a comment.

Tim Darnell 
Rating:
5.0

Fast and good service when picking up!

John Schjolberg 
Rating:
1.0

Called day later and told them I’d have to return elsewhere. They gave me an estimated increase of around $75. You tried to charge me $650. Good thing my bank warned me and declined it.

Scott Stelloh 
Rating:
5.0

Customer did not leave a comment.

CLARENCE BURGESS 
Rating:
5.0

Customer did not leave a comment.

Andrea Brown 
Rating:
3.0

Customer did not leave a comment.

Skye Trausch 
Rating:
5.0

Nothing service was %100

Cynethia Jones 
Rating:
5.0

Customer did not leave a comment.

Joe Sanders 
Rating:
5.0

Customer did not leave a comment.

Sarah Hauser 
Rating:
4.0

Dropped the trailer off after hours. The printed folder that the contract was in was not clear that you needed to complete the online return check in while you were at the return location. I completed the check in later from my hotel and needed that assistance of an online U-haul rep to complete the process.

Paul Troy 
Rating:
3.0

The cargo area of the truck was clean. The cab was clean but smelled disgusting. Like someone had smoked a carton of cigarettes in it.

JOHN JONES 
Rating:
5.0

Customer did not leave a comment.

Mark King 
Rating:
4.0

Customer did not leave a comment.

Jody Babbs 
Rating:
4.0

Customer did not leave a comment.

Sierra Williams 
Rating:
3.0

Customer did not leave a comment.

Lorenzo Pettiford 
Rating:
5.0

well organized waiting on customers is there main goal would use them again

Benjamin Sanderfer 
Rating:
5.0

everything seems to be fine

Benjamin Sanderfer 
Rating:
4.0

Customer did not leave a comment.

Thomas Harper 
Rating:
5.0

Customer did not leave a comment.

Jean Mocek 
Rating:
1.0

Mr. Bids was fine, but I cannot recommend U-Haul’s after hours check in or your customer service at all. Twice I called before pickup and was told that I didn’t need my order associated with my account. I showed up to pick up my truck and had to sit on the phone with CS for 47 minutes while they tried to figure out why it wasn’t working. He had me do some ridiculous things to try and get it to work. And it was all because they spelled my name wrong on the reservation.

Jay Warfel 
Rating:
3.0

Customer did not leave a comment.

Shanne Bantz 
Rating:
5.0

Customer Service very well everything went well thanks a lot I will wait from you again in the future thank you

Kim Hampton 
Rating:
4.0

Customer did not leave a comment.

John Lattimer 
Rating:
5.0

Customer did not leave a comment.

stan miller 
Rating:
5.0

Customer did not leave a comment.

Michael Dunn 
Rating:
3.0

Customer did not leave a comment.

Joel Chandler 
Rating:
5.0

Customer did not leave a comment.

Heather Mundell 
Rating:
5.0

I no more than pulled into the lot and someone was there to greet me. He made it quick and very convenient for me to drop off and get back to what I was doing.

John Caperton 
Rating:
3.0

Customer did not leave a comment.

Joseph Morton 
Rating:
5.0

Customer did not leave a comment.

William Morgan 
Rating:
4.0

Customer did not leave a comment.

Douglas Whitlow 
Rating:
4.0

Customer did not leave a comment.

Sally Ernst 
Rating:
5.0

Customer did not leave a comment.

Margaret Kelly 
Rating:
5.0

U-Bid in Muncie was phenomenal to work with!

Marabeth Pereira 
Rating:
5.0

Customer did not leave a comment.

William Winningham 
Rating:
5.0

Super nice guy! Super easy drop off.

siera quimby 
Rating:
5.0

Customer did not leave a comment.

Nakia Williams 
Rating:
4.0

Customer did not leave a comment.

Abigail Radwick 
Rating:
5.0

Jameson was friendly and very helpful

Terry Predmore 
Rating:
5.0

Service was quite good.

William Winningham 
Rating:
5.0

Customer did not leave a comment.

Michael Ellis 
Rating:
5.0

Great group of people to deal with. Very friendly , helpful and quick to get you on your way.

Kimberly Dupuis 
Rating:
5.0

Customer did not leave a comment.

Deborah Bolin 
Rating:
4.0

Someone else dropped it off.

Jerry Mann 
Rating:
5.0

Customer did not leave a comment.

SusanL McCardell 
Rating:
5.0

Customer did not leave a comment.

Wes Harouff 
Rating:
4.0

The location was great. And employees on location were very professional but we had to go 20 miles just to get it because you gave my original reservation away. The people on the phone through customer service should not tell you something if it'd not the truth or they aren't sure.

Devon Frazier 
Rating:
4.0

Customer did not leave a comment.

Randall Nychyk 
Rating:
4.0

The owner was very nice and cooperative. The only issue I had was returning the equipment after closing. I tried to use the app to check the trailer that I rented back in but it wouldn't let me past a certain screen that wanted a picture of the vehicle dashboard. I rented a trailer so that didn't apply. I called customer service and didn't get an answer after over 20 minutes of being on hold. I then tried to chat with customer service and they told me that they couldn't help me. I ended up being charged $25 extra because I couldn't check the equipment back in through the website.

sean anderson 
Rating:
5.0

Customer did not leave a comment.

Lisa Albaugh 
Rating:
5.0

Customer did not leave a comment.

Michelle Olson 
Rating:
4.0

Customer did not leave a comment.

Robert Gortner 
Rating:
5.0

Nice experience

Ray WILLIAMS 
Rating:
5.0

I was n and out

Darnelle Jones 
Rating:
5.0

I also met a worker who was off the clock but very polite and very helpful!!

Stephen McDonald 
Rating:
5.0

Customer did not leave a comment.

Brenda Reeder 
Rating:
5.0

Customer did not leave a comment.

Naquetia Cleaves 
Rating:
4.0

The lot is much to small Other than that, no problem

arrie Zmarzby 
Rating:
4.0

Brandon gave us excellent customer service - a real pleasure! The van we rented only had 1/8 tank of gas, so had to stop for gas immediately. Worst part of was that van REEKED OF SMOKE, so our clothes and belongings now do also. Also, the floor of the cab was filthy.

AbeDebbie Starost 
Rating:
4.0

Customer did not leave a comment.

Jonathan Reed 
Rating:
5.0

Customer did not leave a comment.

Joshua Raymond 
Rating:
4.0

The is just limited by it's size. The people working there are excellent

Claudia Sursa 
Rating:
3.0

Your online help gets a negative infinity.

Mark Schlechty 
Rating:
2.0

The place was suppose to open at 8 am, I got there at 9:45, no one was there. This was on a Friday morning.

anita denney-jones 
No reviews have been submitted for this location.

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