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Teresa M
Customer Reviews for Mr Bid Auctions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve. Mr Bid and his coworker were fantastic and when I returned the truck that gentleman was also fantastic! Thanks guys!!
Barbara bBefore checking in the truck, the staff directed me to the closest gas station which is under a mile from there.
CHARLES MThere was nowhere to park the uhaul when I returned it, so I had to park it in the middle of the parking lot.
ALI OCancel this agent.
dennis fI was charged 75$ for my rental because I used cash app card. I still haven’t received the refund.
Brian EBest customer service!
Tammy DService was great and the agent was personable. The only issue was getting out of the parking lot. There was a median strip that made it impossible to turn left and difficult to turn right. With multiple railroad crossings closed, turning right caused a significant detour for us.
Rebecca MThe cab smelled stale smoke. We left in 20 degree weather and blowing snow and the windshield washer fluid was frozen. Had to stop several times to clean the windshield until we reached much warmer weather. Luckily we going South, not North!
Charles SDrop off location was just around the corner from where I live.. Personal was great... Forgot cell phone in truck.. had to use daughter phone to call They were very helpful and will recommend this location also.
Robin CThe lock box code didn’t work the place wa supposed to be open and I wasn’t I formed and it took an hour to get customer service on the phone for help and they had to get me another truck that was bigger and it didn’t have the equipment I had rented for the smaller truck, this was absolutely the worst experience I have ever had with U-Haul and no dolly no equipment I had reserved it might the move a living hell. I will never use uhaul again answer I am going to contact corporate. The way uhaul handled it was handled was so unprofessional. And never made any attempt to get the needed equipment.
Celinda WGreat and speedy service, assisted with every aspect of the rental. Super happy with the pick up location person. Trailer performed well for the 2,000 + mile trip. Never a problem or concern. It tracked perfectly behind my Equinox. The Equinox hitch, complete installation with light hook up by a U-haul store in Yuma cost about $500. Which I feel was high but these days, Bidenomics has everything going thru the roof. The installation was quick, the lighting system tested well and I was pleased at the nice looking hitch. Good job! My overall satisfaction is 5 star and would recommend a hitch installation and convenient rental of their many trailers. Thank you U-Haul for a great experience.
Raynald CThey were very welcoming, kind and polite. I would suggest everyone to go here because they are awesome and the truck was clean and fresh.
Daniel CBrandon was fantastic! He went above and beyond to help me and talked me through everything! One of the greatest interactions I've ever had with any representative from any business. I will definitely be back if I ever need anything related with UHaul.
Troy PPassenger door needs fixed to latch right
Bowen MI paid for a dolly didn't get one then it stormed and everything I owned got ruined all my tvs computers kids tablets about 4000 worth of stuff got ruined then after paying 102 I was charged another 104 who charges 206 to use a truck to move never again will I use uhaul
Misty RUHaul staff member at Mr. Bid was extremely friendly and helpful. Excellent customer care. Thank you!!
Edward KThe truck battery was completely dead when I arrived for pickup. It took over an hour for roadside assistance to dispatch a technician. After waiting an hour for dispatch, the technician said he wouldn't be there for another hour. I could not wait due to scheduling and had to cancel the pickup and book a truck for the next morning in the next town over.
Greg SFast and good service when picking up!
John SCalled day later and told them I’d have to return elsewhere. They gave me an estimated increase of around $75. You tried to charge me $650. Good thing my bank warned me and declined it.
Scott SNothing service was %100
Cynethia JDropped the trailer off after hours. The printed folder that the contract was in was not clear that you needed to complete the online return check in while you were at the return location. I completed the check in later from my hotel and needed that assistance of an online U-haul rep to complete the process.
Paul TThe cargo area of the truck was clean. The cab was clean but smelled disgusting. Like someone had smoked a carton of cigarettes in it.
JOHN Jwell organized waiting on customers is there main goal would use them again
Benjamin Severything seems to be fine
Benjamin SMr. Bids was fine, but I cannot recommend U-Haul’s after hours check in or your customer service at all. Twice I called before pickup and was told that I didn’t need my order associated with my account. I showed up to pick up my truck and had to sit on the phone with CS for 47 minutes while they tried to figure out why it wasn’t working. He had me do some ridiculous things to try and get it to work. And it was all because they spelled my name wrong on the reservation.
Jay WCustomer Service very well everything went well thanks a lot I will wait from you again in the future thank you
Kim HI no more than pulled into the lot and someone was there to greet me. He made it quick and very convenient for me to drop off and get back to what I was doing.
John CU-Bid in Muncie was phenomenal to work with!
Marabeth PSuper nice guy! Super easy drop off.
siera qJameson was friendly and very helpful
Terry PService was quite good.
William WGreat group of people to deal with. Very friendly , helpful and quick to get you on your way.
Kimberly DSomeone else dropped it off.
Jerry MThe location was great. And employees on location were very professional but we had to go 20 miles just to get it because you gave my original reservation away. The people on the phone through customer service should not tell you something if it'd not the truth or they aren't sure.
Devon FThe owner was very nice and cooperative. The only issue I had was returning the equipment after closing. I tried to use the app to check the trailer that I rented back in but it wouldn't let me past a certain screen that wanted a picture of the vehicle dashboard. I rented a trailer so that didn't apply. I called customer service and didn't get an answer after over 20 minutes of being on hold. I then tried to chat with customer service and they told me that they couldn't help me. I ended up being charged $25 extra because I couldn't check the equipment back in through the website.
sean aNice experience
Ray WI was n and out
Darnelle JI also met a worker who was off the clock but very polite and very helpful!!
Stephen MThe lot is much to small Other than that, no problem
arrie ZBrandon gave us excellent customer service - a real pleasure! The van we rented only had 1/8 tank of gas, so had to stop for gas immediately. Worst part of was that van REEKED OF SMOKE, so our clothes and belongings now do also. Also, the floor of the cab was filthy.
AbeDebbie SThe is just limited by it's size. The people working there are excellent
Claudia SYour online help gets a negative infinity.
Mark S