Customer Reviews for MR Auto Finance
(U-Haul Neighborhood Dealer)

1,102 reviews

6503 Barker Cypress Rd   Houston, TX 77084

(713) 785-1306

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(713) 785-1306

6503 Barker Cypress Rd
Houston, TX 77084

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KADEL B. 
Rating:
5.0

Customer did not leave a comment.

OLANREWAJU A. 
Rating:
5.0

Customer did not leave a comment.

isabel R. 
Rating:
5.0

Great service!

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

TWAINA D. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Shubham P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
1.0

Single females stay away. Old truck container is used as office. Male staff appear to live in makeshift shelter next to truck container. The property is unpaved and looks a bit like a junkyard with some uhaul gear mixed in. Not the standards Ive come to expect from uhaul.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
3.0

I was doing a mobile pickup to save time but ended up having to wait because the truck wasn't checked in yet.

Jamie A. 
Rating:
5.0

Customer did not leave a comment.

ANDY U. 
Rating:
5.0

Customer did not leave a comment.

ONI A. 
Rating:
5.0

Good service

MAHMOUD M. 
Rating:
5.0

Excellent service to the very friendly staff attentive and helpful and you find all the truck sizes you need clean and in excellent condition thank you very much.

zuriel O. 
Rating:
5.0

Customer did not leave a comment.

JIMMY VAN T. 
Rating:
5.0

Nice and efficient service.

Omar D. 
Rating:
4.0

Customer did not leave a comment.

JONEISHA L. 
Rating:
5.0

Customer did not leave a comment.

DUC P. 
Rating:
1.0

Customer did not leave a comment.

WILLIE A. 
Rating:
5.0

Customer did not leave a comment.

Simeon A. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Absolutamente todo me encantó tanto el servicio al cliente como el precio!!!

JOSE JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Mike was super friendly and very professional. Called at 1 PM and was able to pick up a cargo van at 1:30 PM. Overall very pleased! The pick up and drop off was super easy.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Everything perfectly thanks

ESTEVAN S. 
Rating:
1.0

The on-site representative was rude, problematic, and extremely unhelpful. I felt unwelcome and a "bother" to the location. I spent 1.5hrs trying to get my truck/van due to issues at the location. When I finally received the vehicle it smelled like urine and was left filthy on the inside of the seating area. I have rented many time from Uhaul on my Military moves and never had I experienced anything like this. I highly encourage corporate to take a deeper look at this location as they DO NOT represent the company in a respectful manner at all. It should be shut down!

David A. 
Rating:
5.0

easy in easy out ,great service

SALAH G. 
Rating:
5.0

exelent service

Moises R. 
Rating:
3.0

Customer did not leave a comment.

Ferdi I. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Hey guys your service is great . Above and beyond . Thanks for all you do .

Luis M. 
Rating:
5.0

Hes so nice

thien L. 
Rating:
5.0

Both days the gentlemen were very helpful and professional. I felt very well treated and comfortable.

Leticia B. 
Rating:
4.0

The back was COVERED in dirt and it seems the previous renter of the truck moved animals because it smelled like wet dog. The owner of the uhaul was very nice and pleasant, absolutely zero issues with pick up and drop off. Will use again, just have to check inside the storage area before pulling off.

Tylor P. 
Rating:
5.0

Both of the men are/were awesome. Very personable, friendly & helpful. The equipment was in excellent condition. I highly recommend them & I definitely will let anyone I know that they are the ones to use for their move!

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Olanrewaju A. 
Rating:
3.0

Customer did not leave a comment.

Dwight B. 
Rating:
4.0

Customer did not leave a comment.

KENNIS B. 
Rating:
1.0

The location is filthy, and trucks are in a field, which was muddy when I picked up. The proprietor had no interest in walking round the truck with me and seemed keen to go home. If he had I would have mentioned all the stains around the cup holder and dash. The given truck had 97xxx miles for an interstate trip and had seen better days, it had a serious issue with the windshield wipers, which unfortunately I didn't discover until I was in torrential rain on the interstate. Then the drop off location charged me $25 to clean up the mess that MR Auto finance didn't. All in all a very bad experience.

George A. 
Rating:
5.0

Customer did not leave a comment.

Folashade T. 
Rating:
5.0

Great staff!

Suzanne V. 
Rating:
1.0

6503 Barker Sypress Houston Tx 77084

Adrian C. 
Rating:
5.0

Fast and easy pick up and drop off. No hassles.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Veloni H. 
Rating:
5.0

Mike made this process verry easy, I was out in 5 minutes!

Terrance R. 
Rating:
5.0

The rental agent was very polite and courteous. The Van was practically brand new Would rent again here since close to our home. PS - If I had not rented on line and gone with the mobile app, I might not have even rented from this location due to the rundown appearance of the place.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Marcello S. 
Rating:
5.0

Mike was very helpful and worked very efficiently considering he's the only employee there.

Robert S. 
Rating:
5.0

The person at the counter was very helpful and nice. Very good customer service experience

Yolanda C. 
Rating:
1.0

Horrible customer service I've ever experienced. If it wasn't for the fact that I absolutely needed the equipment I would have left. Representative was rude got loud with my wife and I, I asked him if he was having a bad day and he angrily responded yes! When we got to the location we witnessed him toss furniture blankets on the ground to an elderly man, completely a terrible place of business.

Saul G. 
Rating:
5.0

Everything was phenomenal

TYRONE R. 
Rating:
4.0

The address on the original reservation was not correct.

Sheree B. 
Rating:
3.0

Customer did not leave a comment.

BETHANY B. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

Was helpful and understanding

Daveta L. 
Rating:
5.0

Customer did not leave a comment.

Marvin L. 
Rating:
1.0

blankets were dirty

Curt B. 
Rating:
1.0

Customer did not leave a comment.

Luccio H. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Get rid of the guys that work at Barker Cypress Dinner Creek Katy tx77449 He was rude not friendly. I filled up the tank he said I didn't .

Gayla W. 
Rating:
1.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Customer did not leave a comment.

Lluvia L. 
Rating:
5.0

Mike did a great and efficient job checking me in and taking care of me. He was also very fast to answer the phone on the late night self checkout when I arrived at the facility. I just wish u-haul would answer their phone as fast (45 minute hold with U-Haul) For after hours pickup: it would be better if there was better directions in the confirmation email. By directions I mean-when we got there the gate was locked and it was not on bather cypress the gate was on a side street. And a small sign on the gate said to call to get a gate code. I suggest you put in the email conformation that the renter will need to make a call to get the gate code and that the gate is on the side street. I suggest a larger sign so we can see there is a sign when we drive by the gate.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Fahim H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO Q. 
Rating:
4.0

Customer did not leave a comment.

Gregory T. 
Rating:
1.0

Customer did not leave a comment.

Evangelia G. 
Rating:
1.0

The 'Share' system is deplorable at best. This needs a MAJOR overhaul. This is something that elderly, non tech-savy, HOT and tired people cannot deal with. The WAY TOO numerous steps to sign out a vehicle would have turned many people away. It was only because our son was an expert were we able to figure out the puzzles throw down in our path to desperately get a moving vehicle before several dates and times ran out. Had it been only me and mom, we would not have been a customer of yours that evening. And I will add, we won't be a customer in the future. Good luck with your failing system. Mike Krouse

Michael K. 
Rating:
1.0

I would not recommend uhaul at all. There are so many hidden fees. After setting up my uhaul and return the following day I receive an email saying that my order has been updated and I needed to return it by 8:30pm the same day. When I did that then I am charged an extra 20 dollars and I should not be charged at all I only used 6 miles and paid for 15 miles. I will never use your company again what a rip off

Carmella W. 
Rating:
5.0

Excellent service! Please continue to do the same.

Ricardo W. 
Rating:
1.0

I was told that an additional day required a $40 payment. When I returned the truck there were $80+ in fees that were not explained, and even after not agreeing to pay the fees I have been charged this morning for the amount they asked. I cannot even begin to describe how horrible of a process/location this was. There is zero chance I ever use this location for anything again.

Adam E. 
Rating:
4.0

After this past weekends experience, I will not be a “next customer”. I called and reserved a trailer for a 10 AM pickup at a location in Champions Forrest which was the location U-Haul texted me directions. However, when I opened the reservation on line the location said another location. I went with Champions Forest and when I got there, the said the trailer was in Pasadena, TX, about 90 away from the site I had already spent an hour driving to. More time waiting on the phone for customer service. Then my trailer was to be in Brookshire, TX, which I drove straight to only to find out they closed 15 minutes before I arrived. More time with customer service and off to another location. What started as a 10 AM pickup of the trailer turned out to be a 3:30 PM. Pickup of the trailer.

John C. 
Rating:
4.0

I was kind a mixed up with other customers who are not related to the Uhaul Rental but have their own business in the same closed and secured location. When I opened the gates to return the truck other customers came in the area. I was in a dilemma and left the gates for them to close. I felt the return process could still be improved on that regard. Kudos Uhaul. Thanks

Pantaleon P. 
Rating:
5.0

Customer did not leave a comment.

MARLONAGUSTIN A. 
Rating:
5.0

I don't know if You would ever find any better employee to walk in his shoes .

CASSANDRA M. 
Rating:
5.0

The owner Ruben was very friendly, my experience was great from start to finish.

DENISE G. 
Rating:
3.0

The rep on site is nice and efficient.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
4.0

Customer did not leave a comment.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

BONNIE N. 
Rating:
5.0

Very friendly!!!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN ROSE D. 
Rating:
5.0

Customer did not leave a comment.

KAZIMIERZ M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

I was running late for my pick- up, but Mr. Ruben was kind enough to wait on me! The services were professional. As a former employee of U-Haul, this location exceeds my expectations, thanks again to Mr. Ruben for such a wonderful experience.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Great service! And fairly new equipment

Tonya ann F. 
Rating:
4.0

Improve anesthetics of location, more welcoming

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O. 
Rating:
5.0

mr Ruben is great always on time very professional and we used them all the time and will highly recommend them

TONYA S. 
Rating:
5.0

Ruben was very friendly and and helpful with my reservation and transaction. The Van I rent was in in good condition with very low miles. I would definitely use Mr. Auto Finance service again.

CARLOS O. 
Rating:
5.0

The truck was a little sandy but overall was good.

Veronica G. 
No reviews have been submitted for this location.

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