El cliente no dejó un comentario.michael W.
Moyer Car Care LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
While the trailer was very dirty, the service was great.David F.
As far as pickup, parking, and availability it was fine. But like the typical uhaul dealer experience its lacking on service. Truck was filthy and hadn't been actually touched. There was mud on floor board and dog food. The back was never swept out. Windshield was horrible. Its obvious that dealer had not performed return inspection and cleaning.Terrance S.
First time reserving by phone and using the app for confirmation/pickup/return. App is easy to use and convenient.Jason H.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.Roger B.
Great people at this location!!Joseph T.
El cliente no dejó un comentario.RON P.
El cliente no dejó un comentario.Fred B.
El cliente no dejó un comentario.Jamie M.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.Toheeb O.
El cliente no dejó un comentario.RAYMOND H.
El cliente no dejó un comentario.Juanita V.
One issue I had 2 reservations and only got one location so I drop both off at that location. When I tried to use you off hours return did not work and I drop keys in drop box before I found out it did not work. Call to get advice and help and first person gives an attitude and does not help. Call again later these 2 people were helpful and friendly and helped with what they could do.Danny D.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Gina K.
El cliente no dejó un comentario.Douglas F.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.rosa C.
El cliente no dejó un comentario.Rebecca F.
El cliente no dejó un comentario.Darell J.
El cliente no dejó un comentario.mike C.
El cliente no dejó un comentario.luann W.
Ordered 10 blanket and they were not in the truck!Steve S.
El cliente no dejó un comentario.Joel H.
If the item is non returnable on certain days, it should be noted when making reservations. When I reserved the trailer I was told my original chose did not have that trailer. I choose another one location. My reservation was to return it on June 10. They were closed and charged me for another full day to return it at 8 am on June 11. I have returned rentals on Sunday before when other locations were closed and had no issues.Justin K.
El cliente no dejó un comentario.Scott S.
The owner, Mr. Moyer was delightful! Very helpful!!!nonabah N.
El cliente no dejó un comentario.James L.
It took the Ponca location almost 50 minutes from the time I arrived to the time I left. They had gotten the information wrong in the computer for my reservation so all that had to be changed. Then the uhaul system wasn't working properly so my receipt wouldn't print, which wasn't their fault, rather the uhaul website. I was pleased with the customer service and the man was very apologetic. It just took quite a long time to get everything straight and to get my receipt. The truck was awesome and worked great for what I needed. Overall, I was still very pleased with my service.Ashley S.
Great customer service - where there and had the equipment available.Dwight H.
El cliente no dejó un comentario.ERIC V.
El cliente no dejó un comentario.JULIE S.
Quick and easy. Friendly as well.Rodney G.
Very friendly and helpfulThomas H.
I waited for a while for service and they were not much helpMargaret F.
El cliente no dejó un comentario.George D.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.zack W.
El cliente no dejó un comentario.Maxine S.
El cliente no dejó un comentario.Jerry P.
Wouldn't change anythingkevin H.
Easy process. Would recommend to a friend.Tammy F.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Katelyn S.
They were extremely hospitable and helpful!! Really appreciated all their helpTristan H.
U-haul sent me and my sister all over Kansas to get a truck when she was trying to move from Oklahoma. They email her 2 guarantee pick-ups then moved them to other parts of the country. SHE NEEDS TO BE REEMBURSED. We had to completely change our moving dates because U-haul didn't have trucks where they told her they would be and even sent confirming emails. You customer service hung up on my 3 times when I told them about this. I am finished with U-haul personally, however you need to reimburse my sister for the 2 reservations she made under Kaleb Cervantaz and U-haul messed them all up so we didn't even get to move her out on the weekend she was supposed to be out. Cost her a lot of stress, money, and agony!!! Shame on you!!!LaDina P.
El cliente no dejó un comentario.stacy M.
The call center called to try to have the truck dropped off at a different location due to over booking trucks I would guess. I booked the truck for 24 hours due to the longest time available on the website. I told her I would not be completed by noon the next day as expected.The lady (Janice) from Tulsa Oklahoma in which was a supervisor was very rude in stating that you only had the truck reserved for 24 hours.Charlie Y.
Windshield was dirty 2 quarts low on oilSpring C.
El cliente no dejó un comentario.Linda R.
El cliente no dejó un comentario.Brian C.
The place smelled like cat piss & cigarettes, my kids & husband had to stand outside. We had to wait 30 minutes to be helped. He asked if I wanted insurance, I said no, then he charged me anyway. I asked them to save a dolly on the phone, they didn't give it to me then & I had forgot, so I went back & they didn't have any. I was charged for 10 miles even though we only drove 4, then I put an extra 4 gallons of gas in it just to be nice, only to get charged twice the agreed upon payment. This place needs to be shut down. Oh and good luck getting anyone to help you on the phone.ashly G.
El cliente no dejó un comentario.Willinda R.
Slow to get help to check in.JOHN C.
The gentleman was very friendly and went above and beyond for me!Barbara B.
Site did not offer hitches or light adapters that extended or moving time by 3 hours.Wendi H.
We were not called or emailed of the change in pick up location had to drive 40 miles away from the confirmed pick up location to get a truck and we picked it up with a 1/4 tank of gas and returned it with 3/4 tank and then was sent an email about the original complaint with FALSE STATEMNTS IN THE CONTEXT OF THE EMAIL ... And still no one has call to speak with me in person about any of it. I will NEVER USE UHAUL againLadonna D.
El cliente no dejó un comentario.david H.
I was quoted a price then when picked up the dolly the price was 75.00 more. Then told the only way I could rent was for 5 dsys. Had 36 hrs. Also charged for 877 miles when trip was 700. DISGUSTED!JOE R.
Make sure truck is in good condition had to call roadside assistance twice once for tires an once for back door. Also was two blocks away from returning it back an mirror fell out for no reason also didn't give me change backERIC N.
El cliente no dejó un comentario.CASEY LEONARD L.
El cliente no dejó un comentario.STEVE G.
This location is a joke. I have sent a private message to the link listed below of "use our contact form".paul B.
El cliente no dejó un comentario.LEE R.
El cliente no dejó un comentario.KRIS D.
friendly, helpfulNEAL B.
El cliente no dejó un comentario.Michael R M.
El cliente no dejó un comentario.HERMAN N.
Was a little upset when I added a trailer on was told I would receive a discount and never got itMelissa M.
Mow the after-hours return areaALAN B.
The gentleman was nice and helpful, I did not have to wait long for him to finish looking the truck and trailer over before giving me the all clear and the paperwork sating I was paid in full etc...JEFFERY W.
Have the size truck I need so I don't have to pay so much for gas. I had to pay $57 for gas half way to destination and then another 50 in to put the gas back.ANN H.
Got in late and place was closed,gates locked. Just left truck in a lot on the side of the place and dropped keys in lock box.jay R.
I reserved online and it says that they open at 8am but they did not show up to work till 8:20am with no apologies just acted like it was normal. People from the other business in the same building said oh they will roll in just whenever thats pretty normal. Really is that how you run a business.Anthony A.
The gas tank was at about 3/8 full. I would have liked for it to be at 1/2. For the reason that the person before was charged for it, and then I also had to pay for it.Jason J.
All good!! Most pleased with rentalDavid H.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Marvis S.
El cliente no dejó un comentario.Michelle L.
El cliente no dejó un comentario.DAVID L.
Make sure the truck is swept out and the cab is dusted and windows rolled up so the door doesn't fill up with water. And also so the back doesn't leak. I had several things in the Mother's attic that got ruined and wet due to the truck having a leak.breann M.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Craig D.
El cliente no dejó un comentario.LEISHA DEANN L.
El cliente no dejó un comentario.Glenn C.
El cliente no dejó un comentario.james H.
SERVICE!!! 1.Had to wait a long time to get waited on. 2. The guy didn't even offer to come outside to help hook up the trailer. I had to go back in and ask for help. 3. The guy did not inspect the trailer.. One tail light and turn signal did not work on the trailer. 4. When we brought the trailer back, the guy did not even get out of his chair to check the trailer, or help unhook it. 5.Was told that my debit card would not be charged until I returned the trailer, and then I could pay cash if I desired. But the debit card was charged the full amount immediately. VERY POOR SERVICE.. VERY DISSATIFIED. Will tell everyone not to use this location and I will never rent from there again!!!charlotte G.
I had to wait for a few minutes cause their was noone in the front and no way to call someone from the back but once they helped me they were friendlyShannon N.
El cliente no dejó un comentario.AUSTIN B.
El cliente no dejó un comentario.LISA K.
El cliente no dejó un comentario.BRUCE C.
Better customer service.Brooke S.
Very professional. Thank you for your help.Deonna J.
rental agent was new and working alone so she made several mistakes and I had to go back inside the store twice to correct errors before I could leave with the rental.Paul C.
El cliente no dejó un comentario.DAVID T.