Was very polite and sweet and would definitely recommend to others.
Mattie H
Customer Reviews for Move It Storage Rosenberg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was very helpful when checking in the vehicle and helping me to understand how the process works.
ARLETTE WThey need a easier way to return the Uhaul trucks. The system they have is complicated, especially if you've never done it. We were there 2 mins early and they had closed. The manager came out and told us to use the box and follow the directions. Ok, she could have taken 1 min to check in our truck. No we were out there for 30 mins trying to return it. It wouldn't check it in and the system was slow. Why can't they just have a system that you can just scan the truck keys and it would check in the time and date. We were charged another day bc the system was complicated. Not right, why did they close a few minutes early? I can't afford to be charged another day bc they decided to leave early on a Saturday. The manager should've taken care of her customers first. That's what makes people come back. When people like their jobs and are willing to help, even a couple of second. Or she just could have helped us outside.
Sandra CWhen I arrived to pick up U-Haul, office smelled strongly of marijuana. Extremely unprofessional.
erica wTruck was so bad it just a killer machine I m hopping that you guys don’t rent it to any person. Also I didn’t use it at all and returned back next day they charged me 3 gallons of gas . Very unacceptable.
Yasser EThe strings on the back cab door need to be adjusted because they are to tight and makes it hard to close the cab. Also, the inside area of the cab sanitized for smoking odor.
Yadira MStay open longer hours
Steven RThe steering wheel shook quite a bit and it had a dangerous blind spot which made it difficult to see in the heavy Houston traffic. The manager of the dealership was very kind and helpful
Charlotte KThe workers at the location are great, reliable people.
Samuel MSofar so good
HALIL ANothing keep up the good work
BRENDA BMove-it Storage provided excellent and helpful customer service. Ms. Ann has been WONDERFUL renting my first storage and U-Haul
Sheena MThe customer service was above and beyond
Laura CI had a very pleasant experience Jennifer and her associate was very helpful . She even asked me when I dropped the keys off if I had any problems. She is a great example of what customer service should be like. Thanks again
ANTHONY TTruck was not in good condition, a.c broken, hole in floor just to name a few.
Derrick HNothing
BRENDA WVery helpful. Went out of her way to take care of me. Thank you again.
Logan KVery professional and helpful
sandy wThis vehicle needs to be remove from fleet and rehauled’ Transmisson reverse needs help, two lights showing both check engine, tow which I did not use! Hand truck was not secured and the body was beat to all goodness! Was a bucket of bolts!
dale gFix the head lights for night time driving and the inside of the loading area of the truck
Scotty WStaff was friendly and inviting, it took me less than one minute to drop the truck off. 10/10
Monica RStaff member was excellent and would defiantly recommend this uhaul facility.
Christopher GThe location was great. I wish I'd just checked in with the location instead of through the App. U-Haul should send a brief on their self-check-in steps upon order that is clear and concise. I despise the self check-in process and would not suggest it to anyone.
Logan SThe wheel alignment was off on the vehicle I used this vehicle need to be maintained regularly
Rey HThey lady I returned the uhaul too was so rude and unprofessional, she was outside with I'm going assume was her spouse and I guess was arguing with him and took it out on me pointing fingers in my face ... Will definitely Not do business here extremely lucky I didn't spend my money on this and was just helping a friend..
Christina GWasn’t open when we came to pick up. Manager said it was because reservation wasn’t showing in their system. They were really nice, but I had to wait thirty minutes outside the door. Uhaul customer service completely unavailable…they said I’d have to wait 50 or more minutes for someone to talk to on the phone. Awful.
Kelcy HJust keep doing the good work. Very nice customer service!!!!!
CHUKWUEMEKA AYou guys charges me extra time and miles for a tire that blew on the highway that you guys didn’t check before giving me the uhaul we didn’t even do no walk around the uhaul.
Raye WThis is a smaller location please manager be more caring about the needs of your community and your customers.
Lonneka TThe I-Haul representative was courteous, professional and respectful. She provided me with outstanding service!
Garvey JVery bad customer service worst instructions I ever received Not informative or helpful at all
Mark MEverything was great
FELIX MCheck engine light was on. We had to call traffic as the price nearly doubled when checking out.
SEAN S