Customer Reviews for Move It Storage Rosenberg
(U-Haul Neighborhood Dealer)

58 reviews

5820 Avenue I   Rosenberg, TX 77471

(281) 232-7570

Office Hours

  • Monday - Thursday:
    10 am - 1 pm / 2 pm - 5:30 pm
  • Friday:
    Closed
  • Saturday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 232-7570

5820 Avenue I
Rosenberg, TX 77471

Services at this Location:

Office Hours

  • Monday - Thursday:
    10 am - 1 pm / 2 pm - 5:30 pm
  • Friday:
    Closed
  • Saturday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager was very helpful when checking in the vehicle and helping me to understand how the process works.

ARLETTE Waldroupe 
Rating:
5.0

Customer did not leave a comment.

isiah bee 
Rating:
3.0

They need a easier way to return the Uhaul trucks. The system they have is complicated, especially if you've never done it. We were there 2 mins early and they had closed. The manager came out and told us to use the box and follow the directions. Ok, she could have taken 1 min to check in our truck. No we were out there for 30 mins trying to return it. It wouldn't check it in and the system was slow. Why can't they just have a system that you can just scan the truck keys and it would check in the time and date. We were charged another day bc the system was complicated. Not right, why did they close a few minutes early? I can't afford to be charged another day bc they decided to leave early on a Saturday. The manager should've taken care of her customers first. That's what makes people come back. When people like their jobs and are willing to help, even a couple of second. Or she just could have helped us outside.

Sandra Cabrera 
Rating:
1.0

When I arrived to pick up U-Haul, office smelled strongly of marijuana. Extremely unprofessional.

erica washington 
Rating:
5.0

Customer did not leave a comment.

MARIA Ramirez 
Rating:
5.0

Customer did not leave a comment.

Donna Lopez-Rodriguez 
Rating:
1.0

Truck was so bad it just a killer machine I m hopping that you guys don’t rent it to any person. Also I didn’t use it at all and returned back next day they charged me 3 gallons of gas . Very unacceptable.

Yasser Elsaid 
Rating:
5.0

Customer did not leave a comment.

CARRIE STOKES-CARMICLE 
Rating:
5.0

The strings on the back cab door need to be adjusted because they are to tight and makes it hard to close the cab. Also, the inside area of the cab sanitized for smoking odor.

Yadira Moreno 
Rating:
5.0

Stay open longer hours

Steven Raitano 
Rating:
4.0

The steering wheel shook quite a bit and it had a dangerous blind spot which made it difficult to see in the heavy Houston traffic. The manager of the dealership was very kind and helpful

Charlotte King 
Rating:
5.0

Customer did not leave a comment.

lillian pacheco 
Rating:
5.0

Customer did not leave a comment.

Ernest Rebecek 
Rating:
5.0

Customer did not leave a comment.

Michael Goudy-Joseph 
Rating:
5.0

The workers at the location are great, reliable people.

Samuel Mahood 
Rating:
4.0

Customer did not leave a comment.

Sara Summarell 
Rating:
5.0

Customer did not leave a comment.

Mike Baker 
Rating:
4.0

Sofar so good

HALIL ASIRET 
Rating:
5.0

Nothing keep up the good work

BRENDA BOYD 
Rating:
5.0

Move-it Storage provided excellent and helpful customer service. Ms. Ann has been WONDERFUL renting my first storage and U-Haul

Sheena Mitchell 
Rating:
5.0

The customer service was above and beyond

Laura Cannata 
Rating:
5.0

I had a very pleasant experience Jennifer and her associate was very helpful . She even asked me when I dropped the keys off if I had any problems. She is a great example of what customer service should be like. Thanks again

ANTHONY TURNER 
Rating:
5.0

Truck was not in good condition, a.c broken, hole in floor just to name a few.

Derrick Hudson 
Rating:
5.0

Nothing

BRENDA WHITE 
Rating:
5.0

Very helpful. Went out of her way to take care of me. Thank you again.

Logan Knight 
Rating:
5.0

Customer did not leave a comment.

TROY HAYES 
Rating:
5.0

Very professional and helpful

sandy walker 
Rating:
5.0

This vehicle needs to be remove from fleet and rehauled’ Transmisson reverse needs help, two lights showing both check engine, tow which I did not use! Hand truck was not secured and the body was beat to all goodness! Was a bucket of bolts!

dale graham 
Rating:
5.0

Customer did not leave a comment.

LINDA BRADBERRY 
Rating:
5.0

Fix the head lights for night time driving and the inside of the loading area of the truck

Scotty West 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

Roland Martinez 
Rating:
5.0

Staff was friendly and inviting, it took me less than one minute to drop the truck off. 10/10

Monica Routier 
Rating:
5.0

Staff member was excellent and would defiantly recommend this uhaul facility.

Christopher Gibbs 
Rating:
5.0

Customer did not leave a comment.

Steven Bell 
Rating:
5.0

Customer did not leave a comment.

stephen polinski 
Rating:
5.0

The location was great. I wish I'd just checked in with the location instead of through the App. U-Haul should send a brief on their self-check-in steps upon order that is clear and concise. I despise the self check-in process and would not suggest it to anyone.

Logan Summers 
Rating:
5.0

The wheel alignment was off on the vehicle I used this vehicle need to be maintained regularly

Rey Himojosa 
Rating:
5.0

They lady I returned the uhaul too was so rude and unprofessional, she was outside with I'm going assume was her spouse and I guess was arguing with him and took it out on me pointing fingers in my face ... Will definitely Not do business here extremely lucky I didn't spend my money on this and was just helping a friend..

Christina Garcia 
Rating:
5.0

Customer did not leave a comment.

Zainul Irfan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cleland 
Rating:
3.0

Wasn’t open when we came to pick up. Manager said it was because reservation wasn’t showing in their system. They were really nice, but I had to wait thirty minutes outside the door. Uhaul customer service completely unavailable…they said I’d have to wait 50 or more minutes for someone to talk to on the phone. Awful.

Kelcy Hahn 
Rating:
5.0

Just keep doing the good work. Very nice customer service!!!!!

CHUKWUEMEKA ANAGHOBA 
Rating:
2.0

You guys charges me extra time and miles for a tire that blew on the highway that you guys didn’t check before giving me the uhaul we didn’t even do no walk around the uhaul.

Raye Wilson 
Rating:
4.0

Customer did not leave a comment.

Suzanne Hough 
Rating:
1.0

This is a smaller location please manager be more caring about the needs of your community and your customers.

Lonneka Taiwo 
Rating:
5.0

The I-Haul representative was courteous, professional and respectful. She provided me with outstanding service!

Garvey Jones 
Rating:
5.0

Customer did not leave a comment.

Charles Mack 
Rating:
1.0

Very bad customer service worst instructions I ever received Not informative or helpful at all

Mark Mendez 
Rating:
5.0

Customer did not leave a comment.

Kiyana Joseph 
Rating:
5.0

Customer did not leave a comment.

Jennifer Durham 
Rating:
5.0

Customer did not leave a comment.

Jennifer Durham 
Rating:
5.0

Customer did not leave a comment.

ESTELLA ROBLES 
Rating:
5.0

Everything was great

FELIX MENDOZA 
Rating:
5.0

Customer did not leave a comment.

TRAEH ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

DERRICK CARMICLE 
Rating:
5.0

Check engine light was on. We had to call traffic as the price nearly doubled when checking out.

SEAN SALAS 
Rating:
4.0

Customer did not leave a comment.

Marleshia Jones 
No reviews have been submitted for this location.

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