Customer Reviews for Move It Storage Richmond
(U-Haul Neighborhood Dealer)

80 comentarios

5115 FM 359   Richmond, TX 77406

(281) 725-6270

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado
  • 1/2/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 725-6270

5115 FM 359
Richmond, TX 77406

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado
  • 1/2/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Did not have the appliance dolly I needed and had to go to home depot to rent it. Was done with the truck and came back @ 2pm to return it and the door was locked. Nobody at the location to return the truck and equipment rented, Had to call the 800 number to get authority to just take pictures of my mileage and the truck itself and throw the keys inside the mail slot. Very disappointed and time consuming after I was done.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eunice L. 
Clasificación:
5.0

Reserved vehicle by phone at a specific location but pickup scheduled for different location. Very accommodating at 359 location

Margie H. 
Clasificación:
5.0

Just be on time when opening up the location, peoples time is valuable, when you're on a deadline. Other than that, I was very pleased with my services.

Chester B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude S. 
Clasificación:
5.0

The guys at location were very friendly, knowledgeable, fast and efficient. And that made for a pleasant experience.

Joseph C. 
Clasificación:
1.0

Never back to this location, I should be charged around 55 later on I got 69 and fuel charge 14 dollar because return it less I got it I don't believe something wrong with this location and I also return less then one hr not great service

ABDULLA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT E. 
Clasificación:
5.0

Friendly and Knowledgeable gave good advice.

Sherri O. 
Clasificación:
5.0

This location has amazing customer service

ABDULLA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL W. 
Clasificación:
5.0

Excellent crew, very good equipment

Douglas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURAD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR I. 
Clasificación:
1.0

I was charged 36 dollars for gas when I made sure o filled it up even though it wasn't filled when I got the truck. The guy checking the van back in looked at the mileages and didn't pay attention that the truck was filled and therefore I was charged even though I filled the truck. This is ridiculous. I am a honest hard working woman and I do not believe in getting over on people and slacking on my job. Consider it a early Christmas gift because God knows the truth and will bless me.

CRYSTAL L. 
Clasificación:
5.0

Great customer service, I was very pleased.

Tumarrow L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Very helpful and efficient.

WARREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON WILLIAM JR M. 
Clasificación:
4.0

Paul was awesome

KEVIN S. 
Clasificación:
5.0

I have rented from this location twice. The people are always professional and courteus. I was pleasantly surprised when I found out they also include a few moving blankets and a furniture dolly at no extra charge. When a family member or I need to move in the future, this will always be my go to store!

clair C. 
Clasificación:
5.0

Nothing.

claire C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H. 
Clasificación:
5.0

Manager was very helpful and accommodating.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALINDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

Fix windshield wipers and the ramp does not lock in place. Otherwise this was a great truck

Edwin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAWANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie G. 
Clasificación:
5.0

Very helpful and professional yes I would recommend this location to others

BENNIE M. 
Clasificación:
1.0

The uhaul had holes in it and all our items became wet.

NATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH D. 
Clasificación:
1.0

This location was supposed to be open until 3:00PM, when I arrived at about 2:15 I met the manager or owner as he was pulling out of the parking lot. He very rudely told me they were closed and that I could not drop the trailer there. I informed him that this was the location I was sent to and he looked and was not very happy but consented to letting me drop the trailer off. I put the trailer in the location where I was told and looked around to see if he was going to come help me unhitch and he was gone. I unhitched that very heavy RV trailer by myself. Between leaving 45 minutes before their scheduled closing time being very rude and not providing the normally expected unhitching assistance, this was a very unprofessional experience.

Scott B. 
Clasificación:
5.0

Except for discrepancy on first location it was not bad experience.

RICHARD A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Riley B. 
Clasificación:
5.0

UHaul Reservation system was down Friday Evening through Early Monday Morning

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR P. 
Clasificación:
2.0

Customer service. Scheduled to pick up trailer at 9:00am. Arrived and no one in office. Manager came from behind building and said employee should be there in ten to fifteen minutes. Had to wait. When we returned trailer, no one was at the office. We left trailer beside building and took pictures. When I called office on Monday manager said employee was on premises, just not in office. Kit a way to run a business if no one is there to help customer.

TIMOTHY M. 
Clasificación:
4.0

Returned it 2 hours late and charged a full day. There needs to be a reasonable proration of the day rate in future.

JESSE P. 
Clasificación:
5.0

Can't think of a thing, I was out of there quickly.

Richard H. 
Clasificación:
1.0

We booked a furniture dolly with our reservation. Come to find out when we picked up the rental they didn't have any because of that my family had to heavy lifting. Better communication would have avoid that issue.

ATHAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared B. 
Clasificación:
1.0

This guy has a big attitude problem which he retaliates on clients. Replace him for better customer service.

EDGAR R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID MATTHEW S. 
Clasificación:
2.0

A rude employee living in Fear Of COVID!

ALFREDO P. 
Clasificación:
5.0

Good Job by clerk

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL JEAN W. 
Clasificación:
3.0

Do not tell your customers that they can keep the van an extra 2 days at "no charge" because your scheduled return time is after closing on a Saturday and you're not open on Sundays. I was told since I wasn't due to return the van until 3:15 pm on Saturday and since you would be closed until Monday, as long as I had it returned before Monday morning. Then when I returned it, I was charged for the extra 2 days (even though technically it was only 1 extra day). I feel that I should be reimbursed since I was told incorrectly. Otherwise I would not have kept the van the extra time .

WENDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNETTA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA B. 
Clasificación:
5.0

Nothing! Everything went with my trailer rental. No surprises. The equipment worked as designed.

Robert S. 
Clasificación:
2.0

Customer service is below average.

derrell J. 
Clasificación:
2.0

Employees personal skills are awful, felt as though we were interrupting him.

brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica M. 
Clasificación:
5.0

Dropped off after hours.

Phillip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
5.0

Amber !!!!!'excellent customer service love that lady 👍👍👍👍

Bertrando D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

They were very nice and friendly. I would have no problem recommending them to others.

shane R. 
Clasificación:
4.0

Replace the Truck with a newer model. The one I drove had 137k miles on it and it beat me half to death. I seriously think this truck caused injury to my shoulders with the amount of bouncing the truck did. You could not use the mirrors because the truck was bouncing so hard. Once weight was added, it was about 30% better but still beat the heck out of you!!! Was not happy with the Truck, however the facility was nice and clean. The young lady who helped me was awesome! Was not too happy about having to pay 4 times the amount on gas because I returned it more than half full, but I did not want to spend another second in that truck!

Timothy T. 
Clasificación:
4.0

Truck was not running properly and A/C went out 10 minutes into trip. Customer service said NO partial refund because did not stop on side of road and call. What a joke! I have used uhaul for over 35 years. NEVER AGAIN!

KEVIN B. 
Clasificación:
5.0

It was a great and painless experience. The location was 3 miles down the road. Pick-up and Drop-off were easy and quick. ¡Gracias!

Sandra C. 
Clasificación:
5.0

The rep was efficient and the process seamless.

catherina B. 
Clasificación:
2.0

Very little room. Super small.

Kevin D. 
Clasificación:
4.0

Thought price was high for one day dolly rental

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel C. 
Clasificación:
5.0

I have rented from this location several times. Always a very pleasant experience.

MICHELLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMONT R. 
Clasificación:
5.0

Nothing, they were friendly professional and and helpful.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
No se han enviado comentarios para esta ubicación.

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