Customer Reviews for Move It Storage Los Fresnos
(U-Haul Neighborhood Dealer)

84 reviews

511 E Ocean Blvd   Los Fresnos, TX 78566

(956) 233-0229

Office Hours

  • Monday - Thursday:
    10 am - 1 pm / 1:30 pm - 6 pm
  • Friday:
    10 am - 1 pm / 1:30 pm - 5:30 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 233-0229

511 E Ocean Blvd
Los Fresnos, TX 78566

Services at this Location:

Office Hours

  • Monday - Thursday:
    10 am - 1 pm / 1:30 pm - 6 pm
  • Friday:
    10 am - 1 pm / 1:30 pm - 5:30 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Damian Leal 
Rating:
4.0

U-Haul sign was small and poorly visible

Jose Berlioz 
Rating:
5.0

Always a helping hand with the world.

Miguel Flores 
Rating:
5.0

Sad that u move is breaking relations. Convenience will b missed

Neil Seltz 
Rating:
5.0

Fernando did an amazing job so grateful for his help!

Abby Shortt 
Rating:
5.0

Customer did not leave a comment.

ANDREW HAGAN 
Rating:
4.0

Sweep/clean inside box of truck

Pablo Hinojosa 
Rating:
4.0

Signage as to where to park returns

Monte Swearengen 
Rating:
5.0

Continue excellent service!

Adrian Bolado 
Rating:
5.0

No improvements excellent customer service at this location

JOSE LANDES 
Rating:
5.0

The gentleman who helped us was polite and respectful and had really good communication and customer service

Victoria Hull 
Rating:
5.0

Customer did not leave a comment.

Steven Dempsey 
Rating:
5.0

Excellent service

Adrian Bolado 
Rating:
4.0

Excellent costumer service 👍

Hank Whitefield 
Rating:
5.0

Customer did not leave a comment.

Andrew Vallejo 
Rating:
5.0

Fernando and his staff were extremely helpful and friendly. Every time I need to get a truck or trailer he has been able to guide me to the right size for what I need. I would highly recommend this location. Thank you for your help.

Julio Quintero 
Rating:
5.0

I originally ordered my uhaul at White's Lumber in Port Isabel. I signed up for a 5X8 trailer. I was told that since I didn't have a hitch, I could purchase one there. On the 8th, we went there and were told no, they don't sell hitches and it didn't matter anyway because the had no trailers. We eventually went to Los Fresnos and got a truck. We had signed up for $83, but had to pay $300 for the truck. The people in Los Fresnos were very nice, but the White's Lumber should not be able to rent U-Hauls.

mary paris 
Rating:
5.0

Customer did not leave a comment.

Maygensin Witt 
Rating:
4.0

Customer did not leave a comment.

Colby drussel 
Rating:
5.0

Customer did not leave a comment.

Luis Aldrete 
Rating:
5.0

Fernando provided an utmost experience, top service and assisted us with also getting a storage unit!!

Jose Perales 
Rating:
5.0

Truck body was clean. Bird shit on the windshield and cargo area had not been swept out. Cabin floor dusty. I left it cleaner when I dropped it off because they’d probably charge me for the last customer’s mess.

Ruben Balboa 
Rating:
5.0

Truck did have someone shirt and I had rented a 26 foot truck but all the was available was the smaller one. I had made this reservation weeks in advance and when they called to confirm everything was set but didn’t get the truck that we had ordered so it took us more trips the. Desired.

BENJAMIN BUENDIA 
Rating:
5.0

EXCELENTE SERVICE 🙏

Soraida Villareal 
Rating:
5.0

Customer did not leave a comment.

Paul Moses 
Rating:
5.0

Fernando is a Awesome guy he try to helping everyone....

Emilio Vega 
Rating:
4.0

great except agent didn't want to put stickers on damage points that were unmarked, two empty cartons were left in trailer

Jim Holt 
Rating:
5.0

Customer did not leave a comment.

Ahmad Khalil 
Rating:
5.0

I would absolutely recommend this establishment to anyone who would listen the staff the ease of return was well above my expectations

Theresa Whitcraft 
Rating:
5.0

Customer did not leave a comment.

JIm Holt 
Rating:
5.0

Very nice and friendly

MARIO VEGA 
Rating:
5.0

Customer did not leave a comment.

Derek Reeder 
Rating:
5.0

Yall did amazing! Thank you

Pedro Infante 
Rating:
5.0

No improvement is needed.

Lynda Davis 
Rating:
5.0

I have no suggestions you guys were on point.

Hector Liendo 
Rating:
5.0

Customer did not leave a comment.

Noel Parada 
Rating:
5.0

Customer did not leave a comment.

ernesto rangel 
Rating:
4.0

Customer did not leave a comment.

Adolfo Flores 
Rating:
5.0

Customer did not leave a comment.

Alyssa Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Alexandra Fernandez 
Rating:
3.0

I couldn’t rent the truck on a timely manner because of a power outage. You don’t have a backup system to do it on paper.

jose g leal 
Rating:
5.0

Nothing everything was perfect

cynthia pena 
Rating:
5.0

Customer did not leave a comment.

April Hernandez 
Rating:
5.0

I was originally scheduled to pick up my trailer at a different location but the person running the location never showed up so I was given an alternate location.

Brian Anderson 
Rating:
5.0

Your agent was knowledgeable and kind. The equipment was ready to go! I was so happy to have rented from this heretofore unknown to me location. If I ever need this type of service again, I’ll be going here!!!

Roslyn Menchaca 
Rating:
5.0

Everything was great, service was excellent

Luis Gomez 
Rating:
5.0

Nothing. Fernando is doing a great job.

Orville Manns 
Rating:
5.0

Fernando and his staff are the Best! Just great people and the place is always ship shape and clean. They are helpful and knowledgeable. and the very best in the area. Thank them again for me, Please!

JO ANNE WOLL EKHOFF 
Rating:
5.0

Customer did not leave a comment.

LAURA WATERS 
Rating:
5.0

Customer did not leave a comment.

Israel Cardenas 
Rating:
4.0

Customer did not leave a comment.

JOSUE HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

WILMA SMETTER 
Rating:
5.0

Customer did not leave a comment.

Terence Schraut 
Rating:
5.0

If it has air shocks...need to check..for it road rougher than first unit I rented

Eric Kurz 
Rating:
5.0

Customer did not leave a comment.

Andy Barajas 
Rating:
5.0

give me taco’s

Robert Peterson 
Rating:
5.0

Customer did not leave a comment.

James Matzke 
Rating:
3.0

Customer did not leave a comment.

ANNEMARIE BRAND 
Rating:
5.0

Excellent service overall

Heber Olguin 
Rating:
5.0

Customer did not leave a comment.

Henry Montalvo 
Rating:
4.0

Customer did not leave a comment.

THOMAS GREGORCZYK 
Rating:
5.0

Everything is perfect manager is great guy

Mark Fernandez 
Rating:
5.0

I had to pick up the appliance dolly at a different location. Please add equipment to the location for easier pick up.

Alicia Vinson 
Rating:
5.0

I just want my reciept emailed to me

CHRISTOPHER ALA MOORE 
Rating:
5.0

I received the Best service that I have ever received from this location hands down. Courteous, Friendly and so helpful! You should be extremely proud of this location!

M HECTOR GONZALES 
Rating:
4.0

I would recommend they get a local provider. I was charged an additional $34.00 because nothing was available locally and I went to the next town to rent. Had I realized I would have waited and rented locally.

JAMES CLAIR 
Rating:
5.0

Great customer service, will definitely be coming back!

MARK DANIEL FERNANDEZ 
Rating:
5.0

Friendly staff

RICKY A HEMPHILL 
Rating:
5.0

Customer did not leave a comment.

Jackson Culp 
Rating:
5.0

Great person who took care of me.

EDWARD MORENO 
Rating:
5.0

Customer did not leave a comment.

Sherrill Littrell 
Rating:
5.0

Phenomenal customer service!

Ashley Bell 
Rating:
5.0

The agent at Los Fresnos TX was excellent and we appreciated all his assistance.

ROBERT CLYDE MEAGER 
Rating:
5.0

Service person at location gave great customer service.

Victor Panciera 
Rating:
5.0

Fernando is an awesome person to work with. He has always been very helpful and always willing to work with you. That is the number one reason I keep coming back and renting more storage spaces.

UVALDO GOMEZ 
Rating:
4.0

Clean equipment before renting them out. Customer service was great and very helpful!

BLANCA WEAVER 
Rating:
4.0

Fernando, the manager, was extremely helpful and pleasant to work with. Thank you.

David Nuckols 
Rating:
4.0

We delivered the truck after hours so we did not come in contact with any representatives during drop off. Easy to drop off and leave key in drop box. Responded next day about mileage and final bill. Good experience.

javier salinas 
Rating:
3.0

Customer did not leave a comment.

Irving Torchinsky 
Rating:
4.0

Customer did not leave a comment.

timothy greenlee 
Rating:
1.0

Pickup was at 9 am didn’t get the truck tell around 12 and she had double booked the truck . The windshield wipers where completely shredded and the truck was very dirty plus she ran my card 3 times since there was a glitch in the System and I got charged all three times yes the money was returned but not right away so if I had needed the money I wouldn’t of had it . The only good thing about the Los Fresnos pickup was that the area manager did call and try to make this right.

Jesse Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Elvira Limon 
Rating:
5.0

Service was excellent, I wouldn't change a thing.

Matilde Lopez 
Rating:
5.0

Customer did not leave a comment.

Frank Aguilar 
No reviews have been submitted for this location.

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