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Vicki M
Customer Reviews for Move It Storage Celina
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I chose this location because it was close to me and provided counter service on the dates needed. unfortunately, the office was closed, I needed to use the app, and it was missing furniture pads (which I was charged for).
Shawn AThe lady that helped me with the return was very nice and extremely helpful.
John RPickup could not have gone better
Glenn WVery Welcoming!! I would definitely use this service again.
Damesha CWhile the location is fantastic and I do business with them for self storage, this particular truck was AWFUL. The box on the truck had a cooking oil spill from the previous renter and with movers hired and no other trucks available, it was this truck or nothing, so I took it. I’ve spent 2 days cleaning cooking oil that got on every single piece of furniture we moved. Obviously not an ideal experience. The truck itself had barely functioning A/C in the 105-100 Texas heat and had a check engine light on and sounded like the transmission was going to die at any moment when it downshifted. Again, the place I rented it from is ABSOLUTELY top notch and I recommend them to friends/family. The overall experience for this truck was AWFUL…
William NStaff was friendly and helpful!
ERIC CMake sure to give the customer what they rent, in my case i order a appliance dolly and i get the utility dolly then they tell me to go to another facility to get the dolly thing that i didn’t do. About my truck i ask for 20’ truck and i have to drive 22 miles to get the truck and 22 more to bring the truck back so is 44 miles more that i have to pay.
Melvin GI didn’t find out til I arrived to pick up the truck that NONE of the dollys I reserved were available. You should let the customer know ahead of time.
Bethany BWe ordered/needed additional dollies and this location did not have them. Was told to call/go to a different location for dollies, but that was incredibly inconvenient. It would've been great to get what we ordered online.
Shaun RThey took information due to 1st place saying they would give me a call. That did not happen and after being billed for 600 for wrong location drop off I called and was given a number to fix it. This is not on me to correct. U-Haul messed up and uhaul should fix it?!!! Never using you all again
jeanie cThe a/c didn’t work but pick up and drop off went smoothly
Lori sWe would like to recognize a couple of the wonderful staff working at North Plano U-HAUL. Donna has gone above and beyond her duty to ensure we were taking care in every aspect of our move. Katlynn provided us with great accommodations regarding storage specially in a short notice. Additionally, we received outstanding assistance when a bill was showed charges for a different unit. The problem was quickly discovered and resolved. Thanks to the whole awesome team. We definitely recommend this U-Haul wholeheartedly
HUGO G