Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

139 reviews

3863 FM 528   Alvin, TX 77511

(281) 968-2357

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 968-2357

3863 FM 528
Alvin, TX 77511

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margarita Moran 
Rating:
4.0

Better gas mileage was my only issue

victor garcia 
Rating:
5.0

Customer did not leave a comment.

Dustin White 
Rating:
5.0

Customer did not leave a comment.

AMY LOUTHAN 
Rating:
1.0

The fact that I was overcharged for mileage that I didn't use I was also charged for a whole gallon of gas when I refilled the thing it was just a terrible experience and I'll never use you all again

Jeannie Landis 
Rating:
5.0

Customer did not leave a comment.

Neah Etienne 
Rating:
5.0

Customer did not leave a comment.

billy jordan 
Rating:
5.0

Customer did not leave a comment.

craig holzhauser 
Rating:
5.0

The gentleman opened the gates even though the sites was closed. I was not able to back-up the trailer; the gentleman did this for me.

Robert Tinger 
Rating:
5.0

Customer did not leave a comment.

Silviya Carbajal 
Rating:
5.0

The representative that checked me out was outstanding. She is a credit to U-Haul.

Joseph Coury 
Rating:
5.0

Customer did not leave a comment.

Harold Goebel 
Rating:
5.0

No improvement need. Amanda was awesome. Thanks Amanda

MONETTE DELSOL 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN HANCOCK 
Rating:
5.0

Customer did not leave a comment.

john CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Dolly Robinson 
Rating:
5.0

Customer did not leave a comment.

CHARLES JONES 
Rating:
5.0

Customer did not leave a comment.

David Followell 
Rating:
5.0

Customer did not leave a comment.

WILLIAM VANSCOYOC 
Rating:
5.0

Amanda is such a kind, beautiful person, will rent here again because of her.

David Gettys 
Rating:
5.0

Amanda that rented the uhaul to us, was SUPER helpful and very informative. She made sure that she got us a 15ft, when all they had was a 10ft. Amanda got us a GREAT deal, better than the other places I called. AWESOME JOB!! THANK YOU Katie Gonzalez

katie Gonzalez 
Rating:
5.0

Customer did not leave a comment.

GERALD SASH 
Rating:
5.0

Customer did not leave a comment.

Jonathan Smith 
Rating:
5.0

Customer did not leave a comment.

Linda Stelmach 
Rating:
5.0

Have a wder ramp on the vehicles. I spent approx $100 only to discover my wheeled item I was trying to relocated was too wide to roll up the narrow ramp. Wasted money.

Michael Mabrey 
Rating:
5.0

Can't think of anything. Rose was outstanding in getting me setup and on the way quickly.

Lewis Knowles Jr 
Rating:
5.0

Trailer rented had straps come undone while travelling. Same for safety chain. Equipment was in rusty shape which I believe led to the ratchests coming loose.

AUSTIN SCHWENK 
Rating:
5.0

Customer did not leave a comment.

Laurence Ford 
Rating:
5.0

Customer did not leave a comment.

William Mayhugh 
Rating:
5.0

Customer did not leave a comment.

Tamera Kriter 
Rating:
5.0

Customer did not leave a comment.

Karin Stjohn 
Rating:
5.0

Customer did not leave a comment.

Cheryl Fleming 
Rating:
5.0

Customer did not leave a comment.

James Hood 
Rating:
5.0

Customer did not leave a comment.

Brandi Barton 
Rating:
5.0

Customer did not leave a comment.

Alvin Miller 
Rating:
5.0

Great customer service- everyone that worked there were very friendly.

Angela Goodrich 
Rating:
5.0

Customer did not leave a comment.

Christopher DeClaire 
Rating:
5.0

Customer did not leave a comment.

William Cole 
Rating:
5.0

Store manager was very nice and helpful.

Myles Hopkns 
Rating:
5.0

Have a bigger front lot, so 2 or 3 customers could pull in, and not be close to the front road/busy road!

MARY LOU SOKOL 
Rating:
5.0

Possibly open at 7:00 instead of 9:00.

Albert Turner 
Rating:
5.0

Customer did not leave a comment.

Kyle Rivas 
Rating:
5.0

The feature that was supposed to allow me to check in on my own once I arrived to the location wasn’t working correctly. Fortunately, the manager was able to save the day. She was very helpful and customer oriented. We greatly appreciated all her assistance.

Shelley Amerson 
Rating:
1.0

Customer did not leave a comment.

Jason Zolli 
Rating:
5.0

Customer did not leave a comment.

Karin St John 
Rating:
5.0

Customer did not leave a comment.

Joseph Nguyen 
Rating:
4.0

Customer did not leave a comment.

Jorge Ibarra 
Rating:
5.0

Stay the same

James Mikel 
Rating:
5.0

Customer did not leave a comment.

Jaime Cuellar 
Rating:
5.0

Customer did not leave a comment.

james wilson 
Rating:
5.0

Customer did not leave a comment.

suzanne Denham 
Rating:
5.0

Customer did not leave a comment.

marcos perez 
Rating:
5.0

The individual there was extremely professional and knowledgeable. Outstanding job! Thanks

Randy Milligan 
Rating:
5.0

Customer did not leave a comment.

Mike Mulcahey 
Rating:
5.0

Very professional , and nice will definitely be using them again

Gilbert Lopez 
Rating:
5.0

Customer did not leave a comment.

ADAM DODSON 
Rating:
4.0

Customer did not leave a comment.

James Houston 
Rating:
5.0

Customer did not leave a comment.

Kenneth Moore 
Rating:
5.0

Amanda was wonderful. Very helpful.

JOE VILLANUEVA 
Rating:
5.0

Customer did not leave a comment.

Deborah Barraza 
Rating:
5.0

No improvements needed. Amanda was beyond excellent, great smile and great service! Will definitely use again!

Jeff Vochoska 
Rating:
5.0

Customer did not leave a comment.

REBECCA ELDRIDGE 
Rating:
5.0

Customer did not leave a comment.

Shawn Weinkaup 
Rating:
5.0

Amanda at the truck rental location was very nice, helpful, professional and took care of us very well. I even had to cancel my original reservation because of scheduling reasons, and had to reserve the truck again at the last minute, and Amanda made sure that we had what we needed when we needed it. I am very happy with the service. :)

Krista Sanchez 
Rating:
5.0

Customer did not leave a comment.

Rafael Canamar 
Rating:
5.0

Amanda was very helpful. When I arrived at the location, she was very welcoming and ready to assist. She had another customer at the same time but was very considerate to let me know she would be right with me. All went great at this location and Amanda absolutely knew the U-haul system and was well informed.

Linda brock 
Rating:
5.0

Amanda was very helpful and made the transition easy. Great customer service.

Moses Hinojosa 
Rating:
5.0

Customer did not leave a comment.

BERKLEY INGE 
Rating:
5.0

Great Service! I would recommend it to others!

james williams 
Rating:
5.0

Great customer service!

Charles Morgan 
Rating:
5.0

Customer did not leave a comment.

Cecille MARTINEZ 
Rating:
5.0

I wouldn't know what to improve I like the service Thank you

Evelyn MARTINEZ 
Rating:
3.0

Customer did not leave a comment.

KIM STORY 
Rating:
5.0

Customer did not leave a comment.

Carrie Berglund 
Rating:
5.0

Amanda was wonderful.

Susan Medve 
Rating:
5.0

Nothing. Everything was amazing including the customer service!!!!

Sheila Walters 
Rating:
1.0

This experience was absolutely ridiculous. I made a reservation at one location at 8am. Uhaul moves my reservation without notification. I did not receive my follow up text 24 hours before. Showed up to pick up my reservation and was informed it was not there. Went to the new location that it was moved to only to find out they did not open till 9. Once the location opened I was told that I was supposed to be moved to yet another location. I was given a 20 ft truck that was reserved for someone else finally at 9:20am. I had a window time of 8am-10am to use the truck to haul Girl Scout cookies. I received a call at 10:30am wanting to know if I had finished with the truck yet. I returned the truck by 11:50 an. The girl in the office at the fm 528 location was very nice and it was not her fault. When I rent a uhaul truck my expectation is to go to the location time at my scheduled pickup time to receive my truck. This did not happen. It is utterly ridiculous to move locations 3 times without any notice.

Brandi Boots 
Rating:
5.0

Very easy to find.

Doug Betts 
Rating:
5.0

The manager amanda was super nice and easy to work with. Highly recommend.

BRANDON BLAIR 
Rating:
5.0

Absolutely Nothing! Amanda was very professional, courteous and helpful. She made my moving experience very enjoyable!

Satarro Purnell 
Rating:
5.0

The truck was clean and ran well. Equipment requested was all there and in good shape. Thanks for a good experience moving.

mary carroll 
Rating:
5.0

The young lady that I rented the truck from was very helpful. Very pleasant and made the experience of hauling my mothers( who passed away) things not so horrible. She helped make things run very smooth and I would recommend her to everyone and I really hope her employers appreciate what a pleasant employee they've found. I would hire her definitely, and can honestly say when my time is over at this storage place, that she will be missed. I appreciate having good people in my life. And she's always made the experience every month of having to make my payment pleasant and. I've always looked forward to seeing her this whole year I stored my mom's whole house and I was basically very depressed and not to happy. She brought a smile to my face I didn't think was possible again. I truly can not praise her enough for her excellent customer service.

kathleen bond 
Rating:
5.0

Customer did not leave a comment.

Christopher Bowie 
Rating:
5.0

Customer did not leave a comment.

DAWN ROSE 
Rating:
5.0

Experience was fantastic. Amanda was great! We had a difficult situation come up and Amanda handle it with ease and made our situation much more bearable. THANKS AMANDA!

ANDREW SAUER 
Rating:
1.0

I was charged multiple times for the same rental and my fees were duplicated over and over. Also, this was an enormous hassle as I had many problems with the rental and pickup. Someone needs to call me immediately to refund my money for the fraudulent charges on my card.

AmandaLynn DeBerry 
Rating:
5.0

Amanda took excellent care of us! Thanks to her for being so sweet and patience with my displaced mom.

Lisa Powell 
Rating:
5.0

Customer did not leave a comment.

Marcus rude 
Rating:
5.0

Give boxes away. Per $20. Spent Its cardboard.

marc moses 
Rating:
5.0

Customer did not leave a comment.

Jessica Flannagan 
Rating:
4.0

Customer did not leave a comment.

James Oliver 
Rating:
5.0

Customer did not leave a comment.

Alan Smith 
Rating:
5.0

I'm rent 6 by 12 trailer to move my furniture 200 miles good condition ride pretty good feel comfort I'm recommended

CESAR LOZANO 
Rating:
1.0

Vehicle had no oil in engine. Power steering pump going out very difficult to turn truck. Awful experience. Uhaul is not what it once was.

Matthew Brown 
Rating:
5.0

Customer did not leave a comment.

gerald west 
Rating:
4.0

Customer did not leave a comment.

Latoya Simon 
Rating:
5.0

The property manager was very helpful and knowledgeable of the equipment. She even offered to help me find an enclosed trailer due to the weather she informed me that might occur during my rental. I was very thankful for her concerns and wanting to make sure that my load be safe. I will definetly be referring people to this place.

Jonathan Suarez 
Rating:
5.0

Made reservation for another location and then was moved to this location without consulting me. They opened later and we had to change our trip plans. I think we should have received a call letting us know if this was ok.

micahel cashiola 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN LACKFORD 
Rating:
5.0

Customer did not leave a comment.

James Isaac 
No reviews have been submitted for this location.

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