Customer Reviews for Avid Storage Villa Maria
(U-Haul Neighborhood Dealer)

560 reviews

1429 W Villa Maria Rd   Bryan, TX 77801

(979) 822-8494

Office Hours

  • Monday - Friday:
    9:30 am - 3 pm / 4 pm - 5 pm
  • Saturday:
    9:30 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(979) 822-8494

1429 W Villa Maria Rd
Bryan, TX 77801

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 3 pm / 4 pm - 5 pm
  • Saturday:
    9:30 am–1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Staff was knowledgeable and courteous. Rental experience was smooth.

Raymond Rosati 
Rating:
4.0

Lower prices and smile more

George Beckworth 
Rating:
5.0

The employees made it so easy!! Thank you

sandra parker 
Rating:
5.0

Well maintained very clean excellent service. Thank you very much.

Duane Hooker 
Rating:
5.0

No improvement needed at this time.

Goleher wade 
Rating:
5.0

Customer did not leave a comment.

Maudene Procter 
Rating:
3.0

Have the appropriate info and equipment at the correct location . A dolly was requested but unavailable. U-Haul should have that. The 2112 fountain address was not open nor prepared for truck pickup online so I had to reschedule a pickup at a different location.

Veronica Hill 
Rating:
5.0

Compared to the local manager at the Avid location, the generic reps at the North Houston call center are useless.

GEOFFREY Palter 
Rating:
5.0

Customer did not leave a comment.

Michael Satterfield 
Rating:
5.0

Customer did not leave a comment.

paul crow 
Rating:
3.0

You guys should really look into better options for one way rentals. I spent almost$500 for a truck I only needed for 24 hours due to the time I picked it up. On top of that I had to get a 26' truck and I only needed a 10-15' truck so rite I'm frustrated with the entire process and the manager at the return location only could encourage me to fill out the review and he really didn't want to take the time listen

TEQUILA SMITH 
Rating:
5.0

Customer did not leave a comment.

Joshua Hildinger 
Rating:
4.0

Shouldn't have charged me two extra days.

Mahmoud Fath El Den 
Rating:
5.0

Customer did not leave a comment.

Dennis Bragdon 
Rating:
5.0

Wonderful customer service, would recommend them to family and friends.

Clinton Felts 
Rating:
5.0

Customer did not leave a comment.

Jerry Raines 
Rating:
3.0

Difficult to get into the drop off area. Drop off area is not paved so your shoes get dirty. Drop off area is sloped and the trailer needs to be constrained but the only thing they have to do that is pieces of broken concrete spread around the area. Only one person on duty so if I needed help I would have had to wait a long time.

Robert Freeman 
Rating:
5.0

Absolutely wonderful experience dropping off. Very helpful. They even gave me a ride on the golf cart back to the office after I parked the truck. (It's a long walk)

Christopher noles 
Rating:
1.0

The experience was so bad. I couldn’t find the key because the the prompt skipped I couldn’t go back to see the location of the key. When I called support it took a while I still was getting charged. Worst experience ever

Michelle Herrera 
Rating:
4.0

Customer did not leave a comment.

Mark Lindstrom 
Rating:
5.0

Customer did not leave a comment.

Joseph Hamilton 
Rating:
5.0

Customer did not leave a comment.

joe reyes iii 
Rating:
5.0

Top-notch, professional, and friendly service!! You are awesome, and I will be using this location in the future! Thank you.

Dimitrios Koutmos 
Rating:
5.0

Customer did not leave a comment.

Ken Collier 
Rating:
5.0

I had problem with the helper that was going to help me with my car.

Laura Santana 
Rating:
5.0

Customer did not leave a comment.

Angela Gonzales Duron 
Rating:
3.0

The truck barely fit in the space that was left. Your digital pick up and drop off process is ridiculous. I will not rent from UHaul in the future.

David Ray 
Rating:
5.0

Customer did not leave a comment.

pam quisenberry 
Rating:
5.0

Customer did not leave a comment.

Bruce Lake 
Rating:
5.0

Customer did not leave a comment.

Collin Sewell 
Rating:
3.0

Customer did not leave a comment.

Frederick Komlosi 
Rating:
5.0

Great customer service.

RUBEN ALANIZ 
Rating:
5.0

Nothing. The entire experience was fantastic.

JAMES DENTON 
Rating:
5.0

Customer did not leave a comment.

Michael McNair 
Rating:
5.0

Customer did not leave a comment.

dwayne hooker 
Rating:
4.0

The entrance is a bit narrow to bring in a truck and could be a challenge with a bigger truck

Philip Weatherford 
Rating:
5.0

When trying to turn in the van, the android app could not find my location. It just said "attempting to access your current location. please wait." But it never worked. Other parts of the app, like finding the nearest location, worked fine. I had to usemy wife's iPhone to turn in the van.

Steven Naramor 
Rating:
5.0

Aubrey is very helpful

Paul Osbourn 
Rating:
5.0

Customer did not leave a comment.

FRANCES RIVERA SALGADO 
Rating:
5.0

None. Excellent in all regards.

JAMES DENTON 
Rating:
5.0

Nothing much has changed over the years: U-Haul has a virtual monopoly in terms of neighborhood locations, and the rates reflect that. I needed a van for a week, but no discount was offered, and the virtually obligatory "insurance" bumped my daily cost by 50%. I will think carefully about this type of rental in the future.

Geoffrey Palter 
Rating:
5.0

Customer did not leave a comment.

Ronnie Ochoa 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Palter 
Rating:
4.0

Customer did not leave a comment.

Jonatan Lozano Cazares 
Rating:
5.0

Nice ladies checked in my 5x8 trailer. Was quick and easy.

Tim Storey 
Rating:
3.0

The equipment I reserved was not available when I arrived at the location. I had to move with a smaller truck and there wasn’t a dolly available, even though I reserved one. I was given extra free miles to attempt to compensate for getting a smaller truck. But having to make a round trip and a one way trip, left me having to pay for about 100 additional miles that I wouldn’t have had to pay if the original rental was available. My move was more stressful because I had to do multiple trips between College Station and Houston.

Victoria Barrera 
Rating:
5.0

Customer did not leave a comment.

Pamela Buck 
Rating:
1.0

Took money from me now I have to wait 72hours to get my money back

Jamarcus Newsome 
Rating:
5.0

Customer did not leave a comment.

Kristi Gleason 
Rating:
4.0

Customer did not leave a comment.

Don Tally 
Rating:
4.0

Customer did not leave a comment.

Kerry Dangerfield 
Rating:
4.0

Customer did not leave a comment.

Leticia ihlenfeldt 
Rating:
5.0

Customer did not leave a comment.

Issac Hatzenbuehler 
Rating:
5.0

Emily was very kind and helpful. Nothing but praise for her professionalism.

James Thompson 
Rating:
5.0

Customer did not leave a comment.

Charles Klingberg 
Rating:
4.0

It was good, all was clean. I didn’t get the dolly I ordered, but that’s probably more on uhaul. Uhauls check in is not real user friendly but customer service was great.

Tara Hyzak 
Rating:
4.0

Better signage; was hard to see where the business was located

Cindie Zehnder 
Rating:
2.0

Truck was dirty, beat up and ran horrible Customer service was great at least

hector davis 
Rating:
3.0

Customer did not leave a comment.

LANDON GENERALLY 
Rating:
5.0

Customer did not leave a comment.

Randall Collier 
Rating:
4.0

Customer did not leave a comment.

Larry Davidson 
Rating:
5.0

No improvement necessary. The front desk women were fantastic and should get raises!

brittney smith 
Rating:
5.0

Great management.

Tamlyn Baker 
Rating:
5.0

Customer did not leave a comment.

George J Marrero Mercado 
Rating:
1.0

Location is clean, but is not suitable for after hours trailer drop off.

Brad Dalton 
Rating:
4.0

App/website experience was horrible. Was unable to get reserved vehicle without waiting in line even though all online information was given. Also, coke had been spilled in cup folder, papers left in cab and mileage was incorrect rewriting a second to waiting in line. Lastly, fuel level was incorrect requiring me to purchase additional fuel.

James Legg 
Rating:
5.0

Customer did not leave a comment.

Cliff Broughton 
Rating:
5.0

Customer did not leave a comment.

Ryan Cook 
Rating:
5.0

Aubrey is very helpful and professional.

Ernest Sahakian 
Rating:
5.0

Customer did not leave a comment.

Garrett Carr 
Rating:
5.0

Aubrey was great. Took in my trailer and had a Jack on hand to make it easy to unhook.

BRYAN BRADFORD 
Rating:
5.0

Nothing needs to change. Everything went very well I had a very good ecperence. Thank You.

Dewey Stafford 
Rating:
5.0

Very good, Thanks

Christian Sanderford 
Rating:
5.0

Customer did not leave a comment.

Barbara Hatchel 
Rating:
5.0

Customer did not leave a comment.

Frank Couchman 
Rating:
2.0

I requested a dolly. There was none. I was charged for it not only once but twice. I am owed a refund of $14 for something paid for and not received. Also I picked up late at 6:45pm and returned at 7:15pm the following day and was charged an additional day even though the business was closed and the unit wasn’t going to be used again that evening by anyone. I had a good experience the last time I rented a Uhaul, but after this ridiculous experience with not having the requested and paid for item along with being double charged I have found another source for the future and will no longer be using or recommending Uhaul services. When you are older and on a fixed income every penny counts.

Tonya Malnar 
Rating:
5.0

Customer service was excellent!

Grace Kelly 
Rating:
5.0

Customer did not leave a comment.

Galen Green 
Rating:
3.0

Customer did not leave a comment.

Cassie Phillips 
Rating:
4.0

Customer did not leave a comment.

Michelle Herrera 
Rating:
5.0

Customer did not leave a comment.

Robert Andros 
Rating:
5.0

To start, you could explain the check-in process for returning rental trucks. It was a drawn out process that would have been much easier with a written check list given at the time of rental.(with your contract) Other than that , a good experience

Paul Sharp 
Rating:
5.0

Staff was great and very accommodating. Trailer was in geeat condition and the drop of was smooth.

Michael Satterfield 
Rating:
5.0

Customer did not leave a comment.

Shelby Slaughter 
Rating:
5.0

N/A

Elianna Limon 
Rating:
5.0

Clean and very quick pickup of the equipment.

Darrah Forman 
Rating:
5.0

Customer did not leave a comment.

Terry Loehr 
Rating:
5.0

Customer did not leave a comment.

Christina Valencia 
Rating:
5.0

Customer did not leave a comment.

Jerferrah Nutall 
Rating:
5.0

You guys where great!

Justin Lemons 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SMITH 
Rating:
5.0

This is an excellent place to do business with. Most helpful through the process of securing storage and check in equipment.

Kubena KUBENA 
Rating:
4.0

Customer did not leave a comment.

Scarlett Bloodworth 
Rating:
5.0

Never using uhaul again. The first location we made a reservation with in Batesville MS said they couldn't find a reservation and would try to locate a truck and get back with me in a few hours...still haven't heard from them and it's been a week. I had to find another location that was an hour and a half away and got terrible service there too

Kenneth Deason 
Rating:
5.0

If we reserve for two days but return in same day we should only be charged for one day

Racheal Ansley 
Rating:
5.0

Aubrey was extremely helpful through the whole process.

Randall Childers 
Rating:
3.0

The cab smelled like smoke and the passenger seat had something that looked like concrete in the seat

Denise Vianco 
Rating:
5.0

Customer did not leave a comment.

Candace Williams 
Rating:
5.0

Customer did not leave a comment.

Mary Ramirez 
Rating:
4.0

Customer did not leave a comment.

Nicholas Elmore 
No reviews have been submitted for this location.

Additional Services at this Location

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