Nothing. Staff was knowledgeable and courteous. Rental experience was smooth.
Raymond R
Customer Reviews for Avid Storage Villa Maria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower prices and smile more
George BThe employees made it so easy!! Thank you
sandra pWell maintained very clean excellent service. Thank you very much.
Duane HNo improvement needed at this time.
Goleher wHave the appropriate info and equipment at the correct location . A dolly was requested but unavailable. U-Haul should have that. The 2112 fountain address was not open nor prepared for truck pickup online so I had to reschedule a pickup at a different location.
Veronica HCompared to the local manager at the Avid location, the generic reps at the North Houston call center are useless.
GEOFFREY PYou guys should really look into better options for one way rentals. I spent almost$500 for a truck I only needed for 24 hours due to the time I picked it up. On top of that I had to get a 26' truck and I only needed a 10-15' truck so rite I'm frustrated with the entire process and the manager at the return location only could encourage me to fill out the review and he really didn't want to take the time listen
TEQUILA SShouldn't have charged me two extra days.
Mahmoud FWonderful customer service, would recommend them to family and friends.
Clinton FDifficult to get into the drop off area. Drop off area is not paved so your shoes get dirty. Drop off area is sloped and the trailer needs to be constrained but the only thing they have to do that is pieces of broken concrete spread around the area. Only one person on duty so if I needed help I would have had to wait a long time.
Robert FAbsolutely wonderful experience dropping off. Very helpful. They even gave me a ride on the golf cart back to the office after I parked the truck. (It's a long walk)
Christopher nThe experience was so bad. I couldn’t find the key because the the prompt skipped I couldn’t go back to see the location of the key. When I called support it took a while I still was getting charged. Worst experience ever
Michelle HTop-notch, professional, and friendly service!! You are awesome, and I will be using this location in the future! Thank you.
Dimitrios KI had problem with the helper that was going to help me with my car.
Laura SThe truck barely fit in the space that was left. Your digital pick up and drop off process is ridiculous. I will not rent from UHaul in the future.
David RGreat customer service.
RUBEN ANothing. The entire experience was fantastic.
JAMES DThe entrance is a bit narrow to bring in a truck and could be a challenge with a bigger truck
Philip WWhen trying to turn in the van, the android app could not find my location. It just said "attempting to access your current location. please wait." But it never worked. Other parts of the app, like finding the nearest location, worked fine. I had to usemy wife's iPhone to turn in the van.
Steven NAubrey is very helpful
Paul ONone. Excellent in all regards.
JAMES DNothing much has changed over the years: U-Haul has a virtual monopoly in terms of neighborhood locations, and the rates reflect that. I needed a van for a week, but no discount was offered, and the virtually obligatory "insurance" bumped my daily cost by 50%. I will think carefully about this type of rental in the future.
Geoffrey PNice ladies checked in my 5x8 trailer. Was quick and easy.
Tim SThe equipment I reserved was not available when I arrived at the location. I had to move with a smaller truck and there wasn’t a dolly available, even though I reserved one. I was given extra free miles to attempt to compensate for getting a smaller truck. But having to make a round trip and a one way trip, left me having to pay for about 100 additional miles that I wouldn’t have had to pay if the original rental was available. My move was more stressful because I had to do multiple trips between College Station and Houston.
Victoria BTook money from me now I have to wait 72hours to get my money back
Jamarcus NEmily was very kind and helpful. Nothing but praise for her professionalism.
James TIt was good, all was clean. I didn’t get the dolly I ordered, but that’s probably more on uhaul. Uhauls check in is not real user friendly but customer service was great.
Tara HBetter signage; was hard to see where the business was located
Cindie ZTruck was dirty, beat up and ran horrible Customer service was great at least
hector dNo improvement necessary. The front desk women were fantastic and should get raises!
brittney sGreat management.
Tamlyn BLocation is clean, but is not suitable for after hours trailer drop off.
Brad DApp/website experience was horrible. Was unable to get reserved vehicle without waiting in line even though all online information was given. Also, coke had been spilled in cup folder, papers left in cab and mileage was incorrect rewriting a second to waiting in line. Lastly, fuel level was incorrect requiring me to purchase additional fuel.
James LAubrey is very helpful and professional.
Ernest SAubrey was great. Took in my trailer and had a Jack on hand to make it easy to unhook.
BRYAN BNothing needs to change. Everything went very well I had a very good ecperence. Thank You.
Dewey SVery good, Thanks
Christian SI requested a dolly. There was none. I was charged for it not only once but twice. I am owed a refund of $14 for something paid for and not received. Also I picked up late at 6:45pm and returned at 7:15pm the following day and was charged an additional day even though the business was closed and the unit wasn’t going to be used again that evening by anyone. I had a good experience the last time I rented a Uhaul, but after this ridiculous experience with not having the requested and paid for item along with being double charged I have found another source for the future and will no longer be using or recommending Uhaul services. When you are older and on a fixed income every penny counts.
Tonya MCustomer service was excellent!
Grace KTo start, you could explain the check-in process for returning rental trucks. It was a drawn out process that would have been much easier with a written check list given at the time of rental.(with your contract) Other than that , a good experience
Paul SStaff was great and very accommodating. Trailer was in geeat condition and the drop of was smooth.
Michael SN/A
Elianna LClean and very quick pickup of the equipment.
Darrah FYou guys where great!
Justin LThis is an excellent place to do business with. Most helpful through the process of securing storage and check in equipment.
Kubena KNever using uhaul again. The first location we made a reservation with in Batesville MS said they couldn't find a reservation and would try to locate a truck and get back with me in a few hours...still haven't heard from them and it's been a week. I had to find another location that was an hour and a half away and got terrible service there too
Kenneth DIf we reserve for two days but return in same day we should only be charged for one day
Racheal AAubrey was extremely helpful through the whole process.
Randall CThe cab smelled like smoke and the passenger seat had something that looked like concrete in the seat
Denise V