That employees be better informed about policies. I was told that it was required that i purchase insurance which i paid for but did not want. I was later informed by another emplyee that it was not required. I was refunded that money because I had been told it was required.Jesusa P.
Customer Reviews for Move It Self Storage Sharyland
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rogelio C.
All was well. The cashier was friendly and helpful also the gentleman over the phone with customer service. Kudos to both of them. They are the reason for the rating. Please commend them.Salvador O.
Staff was friendly & knowledgeable. No improvement needed.eliza R.
Fix the damn location in google mapsOscar D.
El cliente no dejó un comentario.christian B.
The. Young lady. Was very. Polite and knew what she was doing. Everything was fine. Hreat moving. Experience.Geroge S.
Y'all suck at all other locationscarlton C.
El cliente no dejó un comentario.Conrado M.
El cliente no dejó un comentario.JUAN M.
El cliente no dejó un comentario.Samuel T.
NOT HAPPY WITH YOUR CUSTOMER SERVICE! i HOPE THAT SOMEONE CALLS ME!Abraham P.
El cliente no dejó un comentario.jose arturo G.
Truck tire blew out in free way after ten min driving and he just gave me phone number, we had to wait for help four hours and thirty min, then they said it happens. Irrisponsible at all, Ask them to check, clean and inspect trucks beforeAbbas S.
Worst experience ever! They charged me for service I never asked to include and never used. I requested multiple time, the counter person pointed to call the customer service and customer service pointed towards the counter! I will never recommend anybody!PRAMOD L.
El cliente no dejó un comentario.LUCIA G.
I got chrage for 2 days, and I only ask for one. They charged me without notifing me! DisappointedHUGO M.
Customer service was outstanding!David B.
El cliente no dejó un comentario.RODOLFO R.
El cliente no dejó un comentario.Carlos M.
El cliente no dejó un comentario.Omar E.
El cliente no dejó un comentario.David G.
Uhaul did nit have the 15 ft truck I wanted to rent. As a result, I had to rent a larger truck at a higher rate. Uhaul should have let me rent the larger truck at the same rate as the 15 ft truck. Regards, Ray SanchezRay S.
Absolutely great in every respect. The attendant did everything for us when we came to pick up the auto transporter. It worked perfectly . Not a worry.Bonnie F.
None needed. Everything went well.Ricardo C.
El cliente no dejó un comentario.Tomas T.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.Victor G.
El cliente no dejó un comentario.CRAIG B.
Very clean organized area.Jose P.
I could not do the online pick up because the truck was behind the locked gate. Didn't find this out until getting to final step where it asked to verify the ID marked on the truck (and there was one out there that I thought was mine). Went inside and had to wait 45 MINUTES while a couple was taken care of. You could tell the couple felt horrible as the line of people piled up behind them...luckily I was next. Then I basically had to give the gentleman (who was friendly) everything I'd already uploaded on the online pick up process already. Returning was equally frustrating. I returned the truck and it took me about 20-25 attempts at the online return. Each time one of the photos requested would lockup the process and say â€œerrorâ€ or â€œwould you like to resubmit the form?â€. Whether you hit yes or not the process all resets. Any photo upload could cause this And with the 4 photos you upload it seemed like about 70% chance it will glitch out on each. It took me about 30 minutes of re-attempting over and over again until I felt like I hit jackpot as it finally worked from start to finish. Lots of room for improvement on both the location as well as the u-haul online process.Brandon M.
The Uhaul was full of sun flower seeds. The whole front was full of dead bugs and the windshield was also covered in dead bugs.Fabiola T.
El cliente no dejó un comentario.Roger S.
This location recommended a mover (956-359-7728) that I can hire to move my houshold goods. I took the recomendation of U-Haul repesentative and coordinated a mutually convineint time (5:30-6:00 PM to meet the mover. I call the mover at 6:00 PM to see if he was still planning to meet me and he responded yes he would be there in 10-15 minutes. At 8:45 the mover texed me and said he was not make it. This was highly unprofessional and if U-Haul is willing to recomend organizations such as this local mover they should do their homework because this is the very type of lack of service that would cause me not to rent from this particular location every again. That withstanding the U-Haul rep at this location was helpful and professional. Respectfully Submitted, Tommy Hill 817-709-0406Thomas H.
Professionals all the way, great experience.Louis T.
Very friendly staff. Quick and easy transaction. An excellent experience overall. It's great to know there's a company like Uhaul you can count on when you most need it.Victor B.
El cliente no dejó un comentario.Christopher P.
The Manager was very friendly and supportiveSALVADOR O.
El cliente no dejó un comentario.Jeff O.
El cliente no dejó un comentario.Juan V.
El cliente no dejó un comentario.JUAN L.
Great place ,manager ,also I can rent an space!!!yolanda E.
Great place,this is a great place also to rent an space ,awesome place!!!!yolanda E.
Diego was very helpful and knowledgeable. Good communicator and well mannered.Agapito H.
Joey Martinez and Sergio Cazares have the best customer service I've seen in south Texas. Keep it up guys are doing a fenomenal job.JAVIER P.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Karl H.
El cliente no dejó un comentario.John R M.
El cliente no dejó un comentario.JASON W.
El cliente no dejó un comentario.Alfonso R.
Helpful personal, convenient locationlars R.
Everything was just fine.Kathleen L.
DIego did a great job and provided excellent customer service!! Definitely will recommend for uhaul and storage needs!!Fernando I.
El cliente no dejó un comentario.Josue L.
El cliente no dejó un comentario.ROGER H.
El cliente no dejó un comentario.Elaine M.
Keep up the good work.Gregory G.
Great customer service!!DANIEL A.
El cliente no dejó un comentario.MAX R.
El cliente no dejó un comentario.ISABEL M.
Excellent person who took care of meJORGE R.
El cliente no dejó un comentario.Javier C.
El cliente no dejó un comentario.Roberto D.
El cliente no dejó un comentario.ANDREA G.
El cliente no dejó un comentario.German Y.
It would be nice if DIego would get some help on very busy days.hector G.
El cliente no dejó un comentario.Carl P.
De momento nada que agregar ya que el servicio es bueno y de calidad.daniel D.
El cliente no dejó un comentario.DIEGO C.
With the truck you might put a little more gas to start off with. ENricke was very helpful.Anita T.
El cliente no dejó un comentario.maria M.
Quick and easy location close to my home. The guy said that he thought the trailer was too big for my car to pull.Linda W.
El cliente no dejó un comentario.gerardo O.
El cliente no dejó un comentario.Ericka H.
I have a storage unit, and are at is clean area.James D.
El cliente no dejó un comentario.Daniela V.
El cliente no dejó un comentario.ERNESTO G.
El cliente no dejó un comentario.Steven V.
The employee took almost 40 min to complete the paperwork. He was more interested in pushing the insurance. We repeatedly told him we were covered by our insurance. I had to hook up the lights. He was not very helpful. Other places they get everything hooked up. Reservations were made for another location, then got call and email notifying of this location to pick up at 11:00 am. Original reservation was 2:00 pm. Then got call the morning of pick up about 10:00 am asking why we had not picked up. They said we needed to be there at 9:00. I told them we would be there by two, they said they closed at 2:00 so they could not accommodate us. We had commitments for that morning and had to leave early to get the trailer by 1:30 pm. Not impressed and would not reserve from then again.JOHN L.
Great customer service keep up the good work ????arturo O.
Manager was very helpful and professional. I would definately recommend this place to anyone looking to move or get a storage. Location is very clean and well maintained.TONY S.
El cliente no dejó un comentario.debbie R.
El cliente no dejó un comentario.LESLIE J.
Super quick drop off . Nice!Danny T.
Staffs are very helpfull and attentive to clients needs.VALERIANO T.
El cliente no dejó un comentario.STUART M.
El cliente no dejó un comentario.Eliud S.
Tony was very nice and helpful!!!SANDRA G.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.enrique S.
Nothing. Everything was perfect with my move. GraciasEduardo M.
El cliente no dejó un comentario.ENRIQUE S.
Drop off location was closed for the Memorial Day Holiday.Patricia K.
Great Customer Service.ALEJANDRO S.
Trailer was very old and rustyTERRY T.
Nothing needs improvement. The help are first rate and the facility immaculate!FRANK G.
Great customer service from manager and assistant, answered all my questions, decided to get two storage units with them as well since they keep everything very clean and at a great price.TONY S.
Remember to purchase a lock for the trailer before pickingitup, also be sure that the lock will fit.FRANK G.