I got charged a extra 200 dollars and I was told two different things from two of the workers different days and because I wasn't told the right information I'm getting charged very disappointedAngie V.
Customer Reviews for Move It Self Storage San Benito
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHIRLEY T.
The drop off was easy but the office was closed and the app would not let me up load the picture that I had drop it off a day before scheduled I was finally able to use the app at 2:00 am🤣🤣it was easy to drop it offDiana T.
Great staff. Friendly and very helpful. Truck was ready to go and was what we needed on such short notice.Walter H.
Customer did not leave a comment.Ricardo Z.
Customer did not leave a comment.Juan V.
Nothing at allSilvia T.
Customer did not leave a comment.Dino T.
Customer did not leave a comment.Petra A.
Customer did not leave a comment.Jose G.
Mario Cuevas was awesome! He hitched up the trailer onto the Uhaul. He explained points of importance when rehitching the trailer, which were very helpful. I was nervous towing a trailer and he gave me his business card so if I had any problems to give him a call. Mr Cuevas called us the next day to make sure all going well. Exceptional service...5 stars!! LindaLINDA T.
Customer did not leave a comment.Glorinda G.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.Rosaura R.
Customer did not leave a comment.Helen G.
Customer did not leave a comment.Sean W.
Customer did not leave a comment.Javier R.
Location is always closed when I drop off the uhaul vehicle, you can check my return records.gordon B.
This location closes early on a Friday afternoon, why? Wasn't easy to find because Apple Maps was trying to send me to the back of the location behind a locked fence. The uhaul.com/share url for returning the vehicle didn't line up with this locations drop off setup. I marked â€œnot applicableâ€ in the â€œDrop Offâ€ section because the location was closed so I have no way of knowing the answers to these questions.gordon B.
The guys were very helpful and I was very pleased with the new tires on the U-haul.Maria Anabel P.
Equipment was easy to use and in excellent condition. Everything well explainedKathleen S.
The guy was extremely helpful and professional!!! He is amazing business person!!! I give him +10 for his work!ADA C.
Customer did not leave a comment.ROBERT C.
Employees are very informational and very knowledgeable about all the rental equipment............JUAN Y.
Check in took too long. The strap ratchets needed lubrication. Didn't appreciate the insinuation of theft and the lie that the dolly contained a tracking device. Despite issues, the dolly is reliable and safe; would rent again.SERVANDO L.
Customer did not leave a comment.ROBERT CHRISTOPH P.
I have video of the cargo area with dirt and glass when I picked up the Uhaul. I had to clean the cargo area prior to placing boxes. The gas tank had only 25 miles to empty, got a picture with date and time.ALFONSO C.
Customer did not leave a comment.Esmeralda G.
I plan to rent from Mario again next month. He is very professional and efficient in managing this facility.RICHARD H.
Mr Cuevas is very professional and deserves a raise.Richard H.
No improvement needed. Mario was friendly and helpful. He got us on our way quickly and met us at the door when we returned. The truck was clean and well maintained. Thank you for a great rental experience. We will tell our friends and neighbors to rent from this location if they need to rent a truck.SUSAN G.
Mr. Mario excellent worker very kind and he knows everything about this business.Hugo O.
I dropped they uhaul truck after hours and there was no drop off box for the keys. So had to come back later to drop off keys when they openedHugo F.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Roberto V.
excellent customer serviceErich W.
None needed.DEBRA V.
Customer did not leave a comment.Andres P.
The manager was rude and disrespectfulJaime B.
Agent was helpful and resourceful. I recommend this location for the great location and customer service.Atalia S.
The unit was dirty had lawnmower clippings and oil on floor. The equipment was tagged not ready to rent but was still given the unit. Luckily the person that had rented the unit was still there when I picked up the trailer, the safety chain was broken, he fixed it.Elva A.
Mr. Cuevas, at the San Benito, Texas location has always been courteous & helpful to us.Yolanda O.
It is always stressful and being from San Antonio, Mario went beyond to accommodate and simplify this transaction starting from when we first made contact to when I left with the U-haul. Great customer service and truly thankful to have been treated with such care and respect and made sure I was safe leaving his location. I really don't think there is much more that can be done to improve, very professional.Christina F.
Customer did not leave a comment.Jacob M.
Quick and efficientJoe M.
Get directions coordinated with Onstar and GPS to correct location.john H.
Customer did not leave a comment.Mark R.
Great staff! Very helpful and friendlyChristy A.
Customer did not leave a comment.Jonathan D.
I had to wait over an hour to get the trailer I had rented, and I had a prior resetvation.MARIA S.
Didn't have a problem at all. The price that we paid for the use of a small u-haul was wonderful! No problem at all!!!Yolanda O.
Exceptionally nice and apologetic over my experience in amarillo!!! Extremely friendly!Gerri-lynn D.
Customer did not leave a comment.Kristin S.
Everything went smooth. The agent at the business was very helpful.Nestor R.
no improvements are neededRobert C.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Baudelia S.
depending on if its the one where I pick up or drop offAngie G.
The service is excellentelisa P.
The service provided at this location was excellent. Both people I dealt with we're professional and knowledgeable. I would recommend this location to all of my friends and business associates.LOUIS E.
The service was excellent, the person in charge was very friendly and explained everything well.DAVID G.
Great customer service with a smile!Norma M.
A real nice person. If you ran a business you would want this person to work for you.Mikel M.
Customer did not leave a comment.Adan S.
Service at office was great. Mario was very courteous n polite. Truck was great smooth sailing for us.Gerald L. S.
Only wish Uhaul would let you drive a certain number of miles for free, seeing how you have to still put gas in the tank.Patsy S.
every thing was great MARIO need a raseMARTIN R.
Customer did not leave a comment.amparo D.
The property manager, Mario, was beyond helpful! He made our renting of two units such a breeze. He was so kind and helpful in my needs for units. We rented a U-haul truck and he took the time to show us the features and made himself available if anything was needed. Even when a few customers were in line waiting to be tended he remained calm, collected and never made us feel rushed. I highly recommend this storage property!SABRINA V.
the man working there was extremely RUDE and a total jerk.U-haul called me and told me that my drop off location had closed down and to take the truck to any location and this guy at first refused to take it with out an extremely high charge and I had 2 (two) empty water bottles in the cab of the truck and he went ballistic for me not cleaning the truckalso the blankets( 5)were dirty and not folded..another charge that I was not told at rental.he also charged me for 7 extra days when I only had 5 extra days..I was scared to argue with him because he was very intimidating he was dressed an all leather biker garb even wearing his biker gang vest and was really mean and intimidating to me..I dont think I feel comfortable using uhaul again even though the truck was awesome and very comfortable for the 600 mile triprichard B.
Easy in & out, professional staff!JAMES M.
Great service and available equipment. Great experience.JUAN JOSE C.
Customer did not leave a comment.Greg A.
Very polite and efficient.Michael M.
Person was unprepared. Made us wait for truck. Set us back on our scheduleKATHRYN R.
Customer did not leave a comment.Teresia W.
Customer did not leave a comment.David B.
Customer did not leave a comment.amparo D.
I want to commend Mario Cuevas, Property Manager in San Benito very high. He assisted me very professional. I will refer anyone that needs UHAUL service to him. ThankMariana S.
Customer did not leave a comment.Susie M.
I want to commend Mario Cuevas, Property Manager in San Benito very high. He assisted me very professional. I will refer anyone that needs UHAUL service to him. Thank you Mario.steve V.
Very satisfiedsaheree D.
Great customer service! Just keep doing what you're doing.LARRY F.
Mario the manager is very helpful, professional and efficient. This is our second time to rent from him. The Truck Was very clean and well lit. Mario helped to make our moving experience much easier. If you need storage or truck I definitely recommend Move It Self Storage!JORGE R.
ONE WAS I COULDNT PICK UP TRUCK TILL AFTER 2:30 THEN AT 2:30 I DIDNT GET MY TRUCK ALMOST AN HOUR LATER WAITINGXAVIER O.
Customer did not leave a comment.JESUS F.
Customer did not leave a comment.jesus H.
Customer did not leave a comment.OSCAR M.
Customer did not leave a comment.JENNIFER E.
Customer did not leave a comment.Harley M.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.JESUS Z.
Customer did not leave a comment.RUBEN F.
Customer did not leave a comment.ELVIN M.
Customer did not leave a comment.Anna F.
Customer did not leave a comment.lisa G.
Very nice guy that was workingD E B.