Customer Reviews for Move It Self Storage Pharr
(U-Haul Neighborhood Dealer)

86 reviews

714 E Ferguson Ave   Pharr, TX 78577

(956) 904-0197

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 904-0197

714 E Ferguson Ave
Pharr, TX 78577

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    10 am–2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bryan Davenport 
Rating:
5.0

None very good

Manuel Magallanes 
Rating:
1.0

Customer did not leave a comment.

GIEZI LERMA 
Rating:
5.0

Customer did not leave a comment.

Eloy Villarreal 
Rating:
5.0

Customer did not leave a comment.

Fred Scheffer 
Rating:
5.0

Very friendly and helpful. Place was immaculately clean and smelled very good. I complimented the guy on this also.

Roberto Delgado 
Rating:
4.0

Customer did not leave a comment.

AL cote 
Rating:
4.0

Customer did not leave a comment.

michael stafford 
Rating:
5.0

I would like to start off by saying a HUGE thank you to Jill in the front office! Without getting too specific and wasting characters, I was absolutely blown away by the speed and efficiency of which Jill and her team were able to settle the complex issues concerning my Uhaul truck and trailer rental from the southern border. I brought my wife and my two babies with me to wait in the car outside, needless to say I was not only stressed about my complex situation but I was also in a big time rush. The office area is so cozy and family friendly my stress quickly began to melt as I took pictures of some of the funny signs and posters on the wall for my wife and I to laugh at later(she loved 'em haha). Jill's demeanor perfectly matched her homely and inviting office. Though, most appreciated was her efficiency above all. We laughed and talked and debated, and the whole time her work pace didn't slow a second. Not only was the conclusion quickly reached, but she made the calls and fought the fight for the outcome that I most hoped for. Thank you Jill. 100x's over!

DAVID BEDDOW 
Rating:
5.0

Michael was great . Pleasure to do business with.

michael speck 
Rating:
5.0

Great service!!

Joe Jimenez 
Rating:
1.0

Customer did not leave a comment.

Joe Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jesus Garcia 
Rating:
5.0

Customer did not leave a comment.

Sergio Valdez 
Rating:
5.0

Customer did not leave a comment.

pat ellis 
Rating:
2.0

U-haul was so dirty. Needed oil change, looked like it hasn’t been cleaned in ever. I was very disappointed I should get money back for cleaning it so i could even use it

Dwight Myers 
Rating:
5.0

Customer service was great! Equipment was in excellent condition. It made my task very easy. Thank you for your help and will definitely look your way the next time I need to rent again.

Javier Juarez 
Rating:
5.0

Customer did not leave a comment.

Jenny DelaGarza 
Rating:
4.0

Customer did not leave a comment.

DAVID AYAR-CERDA 
Rating:
5.0

Customer did not leave a comment.

Eustacio Herrera 
Rating:
5.0

Customer did not leave a comment.

Ramon Navarro 
Rating:
3.0

Make sure vehicle is in good shape and clean

MICHELLE LOPEZ 
Rating:
2.0

The location itself was fine, except the key drop off, was unmarked and looked like part of the hinges of the glass door. It was far more difficult to find than it should have been. When dropped off after hours, it should be clearly marked. This one wasn't marked at all, and it matched the door frame.

KENNETH KING 
Rating:
4.0

Customer did not leave a comment.

MARIN AGILAR 
Rating:
4.0

Make sure they know you can get the key from the lockbox before the store opens.

Joe Provenzano 
Rating:
4.0

4 stars because of the system, not because of location. App pick-up worked great up to getting the key. U-Haul changed pick up location the day before, and I had changed to touchless pickup 2 days before that, but the facility wasn’t notified of that, so they didn’t know to leave keys in the lock box. Had to wait for location to open up at 9 to get keys.

Sidney Jones 
Rating:
4.0

Customer did not leave a comment.

Lawrence Creemer 
Rating:
5.0

Customer did not leave a comment.

EDUARDO FAVATA 
Rating:
5.0

Excelente customer service!

Marcos Lopez 
Rating:
5.0

Customer did not leave a comment.

Crystal Rivera 
Rating:
5.0

Easy return non contactless.

Luis Villalobos 
Rating:
5.0

Customer did not leave a comment.

Nikki Irvin 
Rating:
5.0

Customer did not leave a comment.

John Laskey 
Rating:
5.0

The man was very cortices when we made the order. When we picked it up, he was right there to hook it up for us. When we dropped the trailer off, he was out to lunch. I called and left a message that we it off. He called me back to me and let me know that he received the trailer and got my message. He thanked me for letting him know and for using his facility.. Very nice young man.I will definitively use this location again when I need another trailer.

Carol Webber 
Rating:
5.0

Employee was very concerned with quality of trailer issues and had it put down for repairs

JUAN JIMENEZ 
Rating:
5.0

This place has anything and everything to help you move. They sell items I never knew uhaul had like color coded tape, every kind of padding and boxes imaginable and several neat gizmos to help your move.

Brenda Bewley 
Rating:
5.0

Customer did not leave a comment.

Ricardo Munoz 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN GARCIA 
Rating:
5.0

Quick, friendly and professional.

Barry Thompson 
Rating:
3.0

They are charging me for gas after me turning the truck in with gas. Not cool that they are doing this.

JESUS RAMOS 
Rating:
5.0

Very flexible in drop off location. Convenient off the expressway

Alma Aranda 
Rating:
5.0

I always deal with this location for storage and moving rental needs. The staff is curious and knowledgeable. Always a great experience, been dealing with them for a while.

Juan Hernandez 
Rating:
5.0

Customer did not leave a comment.

Crystal Clayton 
Rating:
5.0

Customer did not leave a comment.

Christopher DeSmith 
Rating:
5.0

Customer did not leave a comment.

Jessica Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Roberto Guajardo 
Rating:
4.0

Customer did not leave a comment.

edward smith 
Rating:
5.0

Very pleasant and helpful personnel

Theodore Brazeau 
Rating:
5.0

All was good. Don’t really have any complaints. Keep up the good customer relationships.

Marvin Smith 
Rating:
5.0

Customer did not leave a comment.

Edward Oswald 
Rating:
5.0

Customer did not leave a comment.

Theodore Brazeau 
Rating:
5.0

Thanks so much. You have a nice facility.

Bill Simms 
Rating:
4.0

Customer did not leave a comment.

ROY DARBY 
Rating:
4.0

The trailer had tar on the floor and was not clean when we got it. We had reserved it the day before for pick up at 1pm but the place was closed until 2pm so we waited for an hour for someone to open up. They were very nice and did a wonderful job hooking up the trailer and conducting the safety checks. Wonderful people!

annet caudlt 
Rating:
5.0

Everything was great at this site/location. It was the previous location, 217 South J Street in McAllen, where I got left high and dry. Had I not called 15 + - times, I never would have a return call stating the owner was out of town since U-Haul apparently does not have a check and balance system after they have you lined up to pick up a vehicle.

RICHARD J Maxwell 
Rating:
5.0

Customer did not leave a comment.

tammy barry 
Rating:
4.0

Customer did not leave a comment.

Jim Beauchamp 
Rating:
5.0

Customer did not leave a comment.

Maria Cavazos 
Rating:
5.0

Customer did not leave a comment.

Reguglio Campos 
Rating:
5.0

keep up the good work!!

Flora Reyes 
Rating:
5.0

Customer did not leave a comment.

Juan Reyna 
Rating:
3.0

Need to have half ton and three quarter ton trucks available for one way rental.

jesus mosqueda 
Rating:
3.0

Customer did not leave a comment.

Ramon Guerra 
Rating:
5.0

Customer did not leave a comment.

REBECA RIVERA 
Rating:
2.0

More friendly staff!.. you are good at your job but in excellent in customer service.

ruben garcia 
Rating:
4.0

Customer did not leave a comment.

Alvaro de Mello 
Rating:
5.0

Every thing was perfect thank you guys ??????

OSCAR RENTERIA 
Rating:
5.0

Just keep being friendly like the way we were treated

Maria Martinez 
Rating:
5.0

Great location..friendly staff !

CYNTHIA LEDESMA 
Rating:
5.0

The sales representative was very helpful and nice and understood my needs ... It was a perfect easy moving experience.

JAMAL ABDULGHANI 
Rating:
5.0

nothing, everything was great

ARTURO CASTILLO 
Rating:
5.0

Customer did not leave a comment.

Julissa Sanchez 
Rating:
4.0

Great service

REYNALDO AYALA 
Rating:
5.0

just the way it is. Good service with staff. thanks

PLINIO EMILIO GARCIA 
Rating:
5.0

Excellent service. Quick and easy. Thanks

Daniel Flores 
Rating:
5.0

Nothing. Excelente sevice the gentleman thier took his time to explian everything Step by Step show that everything in the truck work and i was very satisfy will return soon

DARIO MUNOZ 
Rating:
5.0

Customer did not leave a comment.

JUAN FONG 
Rating:
2.0

Last clerk was new and did not give me all the paperwork, also double charged my CC

Karl Mace 
Rating:
5.0

Customer did not leave a comment.

Pablo Rivera 
Rating:
4.0

Customer did not leave a comment.

Jessica Pachar 
Rating:
4.0

More trl

GREG GRANA 
Rating:
5.0

Customer did not leave a comment.

Andrea larraga 
Rating:
5.0

Customer did not leave a comment.

JESUS ELIZONDO 
No reviews have been submitted for this location.

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