Customer Reviews for Avid Storage Pearland
(U-Haul Neighborhood Dealer)

204 reviews

2225 CR 129   Pearland, TX 77581
(A bit south of 518 on FM2351)

(281) 485-4819

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 485-4819

2225 CR 129
Pearland, TX 77581
(A bit south of 518 on FM2351)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick Chalupnik 
Rating:
5.0

Everything perfect and people super nice!

Marco Meoni 
Rating:
2.0

I drove 18 miles, when I arrived back I was told to go and fill it up. It took 7.8 gallons. I paid more for gas than the actual rental itself. Going 18 miles TOTAL. He told me I filled it too full. Absolutely will not rent a Uhaul. I averaged 2.3 miles per gallon.

Greg Perusse 
Rating:
5.0

Perfect service!! Rented again the next weekend ! Manager is awesome! Highly recommend!

Jeffrey Lipke 
Rating:
5.0

Very friendly staff who went above and beyond. Great place.

Craig Kennedy 
Rating:
5.0

Great customer service. Made renting a U-haul truck hassle free.

cindy brown 
Rating:
5.0

everything was great! maybe add storage facility name to location for easier finding. thanks!

Thomas McFadden 
Rating:
5.0

My best uhual experience to date

Michael Joiner 
Rating:
5.0

Customer did not leave a comment.

Street Schellhase 
Rating:
5.0

Excellent service, well trained employees, will recommend this location Thanks

Hector Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Christian Hahn 
Rating:
5.0

Attendant was very helpful and friendly. i suggest to remind customers who book a truck more than 1 week in advance, to call back 2-3 days before pick up to ensure UHAUL reserved the truck. I booked mine in advance and received a confirmation email, but day before my pick up, i was told my name did not appear and my truck was rented out from under me. i had to wait an extra hour before getting truck on the road. doesn't sound like a long wait, but it delayed the day's overall schedule to arrive at destination in another city.

TYRA LARSON 
Rating:
5.0

Great experience. Friendly, helpful staff. Great customer service!!

Charles Cheeks III 
Rating:
5.0

Keep doing what you do. Thanks

lincoln scrange 
Rating:
5.0

Customer did not leave a comment.

Patric Paul 
Rating:
5.0

The young lady that handled this rental was a ray of sunshine on a cloudy day.

Philip Zwahr 
Rating:
5.0

Amazing service! We are very happy with the experience, location and price. Thank you!

Joy Blair 
Rating:
5.0

Overall process was really good. Only struggle I had was online check in system kept non-responding so I had to refresh many times. It was also annoying to have to enter in another person for UHaul to contact while I was trying to check in on my phone. Truck, instructions, everything else was very positive. Recommending to my son in law when he moves in June

Rick Pitman 
Rating:
5.0

Customer did not leave a comment.

Tacharra Laury 
Rating:
5.0

Customer did not leave a comment.

Joshua Tillman 
Rating:
5.0

The vehicle needs a wheel alignment .

Alejandro MacKenzie 
Rating:
5.0

Mr Cortez is an excellent person to deal with. Very pleasant and professional. He made truck rental very easy.

Timothy Hopf 
Rating:
5.0

Customer did not leave a comment.

Armando Morin 
Rating:
4.0

Terrible service treated poorly will never rent or recommend again

Stevie Russell 
Rating:
5.0

We truly enjoyed and appreciated the professionalism and the accuracy and the support that the owner of the establishment gave. Additionally the office area and the lot was clean and seem to be newly remodeled and smelt very friendly and welcoming.

cassandra Woods 
Rating:
3.0

Bigger parking lot

Vincent Perez 
Rating:
5.0

Customer did not leave a comment.

Alexander Chandler 
Rating:
5.0

Customer did not leave a comment.

MICHEL WILSON 
Rating:
3.0

The location was not open when we dropped off our rental.

Arjan Lim 
Rating:
3.0

Parking was terrible for return of a big UHaul truck.

Renee Bell 
Rating:
5.0

Customer did not leave a comment.

George Jones 
Rating:
5.0

Customer did not leave a comment.

BRIAN BOUNDS 
Rating:
5.0

Customer did not leave a comment.

Paul Pearce 
Rating:
5.0

Customer did not leave a comment.

Richard Wilson 
Rating:
4.0

My original reservation #20940621 had been deleted for some reason. When I arrived at original pick up reservation location, Tri M Storage 2, 4500 Mustang Rd, Alvin, TX 77511, the person at the desk could not find my reservation number. The person then made a second reservation to pick up the size truck I needed from the Pearland location.

Jeffrey Greene 
Rating:
5.0

Customer did not leave a comment.

David Poole 
Rating:
1.0

Customer did not leave a comment.

Shelby Blackwell 
Rating:
5.0

Customer did not leave a comment.

Jason Franco 
Rating:
1.0

Customer did not leave a comment.

Michael Dunham 
Rating:
5.0

Customer did not leave a comment.

John Culver 
Rating:
2.0

The manager was very nice, pleasant, and well informed on what i needed for my move.

Earl Wilson 
Rating:
5.0

Customer did not leave a comment.

Valentyna Martin 
Rating:
2.0

Make sure there is a dolly inside each Uhaul truck. In my case there was not but I happen to have my own and was able to get the job done.

Matt staton 
Rating:
5.0

Awesome experience. Easy pick-up and return. Great customer service.

Robert Bode 
Rating:
5.0

Customer did not leave a comment.

SARA ALLISON EVELAND 
Rating:
3.0

The truck pictures on the app did not match our actual vehicle, and the ramp/truck bed were dirty and smelly. We had to clean it before we used it.

Taylor Short 
Rating:
5.0

Had a computer glitch when I tried to check in online, went inside and the manager was very helpful in getting the problem resolved.

Colby Ingrum 
Rating:
5.0

Your place was clean your rep was efficient and accommodating thank you

LESTER PETERSON 
Rating:
4.0

Customer did not leave a comment.

BRETT BANFIELD 
Rating:
5.0

In all honesty, Fernando went above and beyond in all phases of my rental. I forgot to check in properly on the mobile app and he helped me and followed up to make sure I was all set. Exceptional Customer Service!!! Thank you, Fernando

Robert Campbell 
Rating:
5.0

Owner was very helpful and a joy to work with. I'm sorry to say I have rented from you in the past and had equipment that should never have been allowed to be rented out and in dire need of service. This time equipment was spot on ready to go and thoroughly checked over. This man knows how to do his job and treat his customers. 5 stars isn't high enough of a rating for him.

JAMES GROVES 
Rating:
5.0

Fernando was great to work with.

Kyle Haines 
Rating:
5.0

Customer did not leave a comment.

Alberto Vega 
Rating:
3.0

Try to make this more about the person and not the money. This was a very poor value for the time that we had the unit and didn't even use it.

Micheal Rossi 
Rating:
5.0

Two locations were fine. The location on County Road 129 was awesome. Plenty of space to park. Some locations are very busy and it is difficult to get in and out of the lot.

robert cunningham 
Rating:
5.0

Customer did not leave a comment.

Christopher DeClaire 
Rating:
5.0

Customer did not leave a comment.

Austin Nasca 
Rating:
5.0

Fernando was great thank you

Sam Pearson 
Rating:
5.0

Customer did not leave a comment.

Tamara Rashleigh 
Rating:
5.0

Great customer service.

John Waters 
Rating:
5.0

Customer did not leave a comment.

Jesse Gonzalez 
Rating:
2.0

I had to wait an hour for the item to show up at the u haul location. U haul should charge for late arrival. Very dissatisfied with waiting an hour for the other person to show up. Ronnie

Ronald Stewart 
Rating:
5.0

Customer did not leave a comment.

Jeremy Martin 
Rating:
5.0

Fernando was very helpful and very nice. He helped us get settled into our unit.

Perla George 
Rating:
5.0

Customer did not leave a comment.

Brad McPherson 
Rating:
5.0

Everything was excellent!

Anna Flores 
Rating:
4.0

Customer did not leave a comment.

Jordan Johnston 
Rating:
5.0

Customer did not leave a comment.

Michael Gallagher 
Rating:
5.0

Customer did not leave a comment.

Eric Hurst jr 
Rating:
4.0

Dropping off was much simpler.

Anh Nguyen 
Rating:
5.0

Customer did not leave a comment.

Joseph Munoz 
Rating:
5.0

Customer did not leave a comment.

Deborah Perry 
Rating:
4.0

Customer did not leave a comment.

Sarah Carmichael 
Rating:
1.0

Customer did not leave a comment.

Patricia Caver 
Rating:
5.0

Nothing everything was great

Xavian Lenard 
Rating:
5.0

Customer did not leave a comment.

Grayson Moore 
Rating:
5.0

Damon was helpful and took care of my return quickly.

Brad Magness 
Rating:
5.0

Customer did not leave a comment.

Josef Gregory 
Rating:
5.0

Customer did not leave a comment.

Darren Breed 
Rating:
4.0

Customer did not leave a comment.

Sarah Travasos 
Rating:
5.0

Customer did not leave a comment.

Jerry Ridenhour 
Rating:
5.0

Customer did not leave a comment.

Clifford Martin 
Rating:
5.0

Nice and friendly service.

Scott Ryan 
Rating:
5.0

Customer did not leave a comment.

Andre Dean 
Rating:
4.0

Customer did not leave a comment.

Heath James 
Rating:
5.0

Customer did not leave a comment.

Robert Goehl 
Rating:
5.0

Customer did not leave a comment.

Brennan Riley 
Rating:
2.0

There is no clear parking spot for the 26’ truck we were returning to this location. It was awkward and we had to call and get verification that where we parked the truck along the side of the small driveway was acceptable, which made me extremely nervous. I was on the phone for 10 minutes trying to figure it out. I do not recommend this location.

Giselle Pratt 
Rating:
5.0

Mr.Rexroad was efficient, friendly, explained everything thoroughly. His manner and clean, neat appearance conveyed we were important.

russell leigon 
Rating:
5.0

Na

Jonathan Pfleeger 
Rating:
5.0

The drivers side door of the 10 foot truck I used was a little difficult to close properly. Someone may want to see about improving the closing mechanism.

Roger Breaux 
Rating:
5.0

Customer did not leave a comment.

Roger Breaux 
Rating:
5.0

The woman who checked the truck back in didn't seem to know how to read the gas gauge and initially reported it incorrectly, which would have cost us quite a bit in extra fees. I explained it to her and she corrected it.

bryan thompson 
Rating:
5.0

Everything was smooth. Staff was extremely friendly and welcoming throughout all communication.

Robert Russo 
Rating:
5.0

Nice guy and easy truck to drive and use.

Sarah Gartman 
Rating:
5.0

AV0500E may have a failing springs a little noisey

Samuel Pearson 
Rating:
5.0

Customer did not leave a comment.

Brian Bounds 
Rating:
4.0

Truck had a leak and our stuff got soaked. Mattress absorbed most of it but the boxes on the ground were wet and the stuff had to be dried.

Erin Crumley 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HAYFORD 
Rating:
3.0

Customer did not leave a comment.

Todd Hudson 
No reviews have been submitted for this location.

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