Customer Reviews for Move It Self Storage Killeen
(U-Haul Neighborhood Dealer)

260 reviews

3601 W Stan Schlueter Loop   Killeen, TX 76549

(254) 554-8545

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(254) 554-8545

3601 W Stan Schlueter Loop
Killeen, TX 76549

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Abdul COMPAORE 
Rating:
3.0

Fix the gas gauge

David Colon 
Rating:
5.0

Good people

VIRGIL DEAN MANUEL 
Rating:
5.0

Customer did not leave a comment.

Ashley Williams 
Rating:
5.0

Customer did not leave a comment.

Katelynn Bryant 
Rating:
3.0

Truck was way too dirty. Never cleaned the storage part of the truck there was mud and feathers everywhere made my white mattress brown...

Clint Justin Camacho 
Rating:
5.0

Customer did not leave a comment.

Eric Laffler 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BOYD 
Rating:
2.0

Dropped off the key 2 days early gas showig over quarter tank took me three days to get an email that the truck was returned

Joseph Michael 
Rating:
5.0

Customer did not leave a comment.

Christopher Pallis 
Rating:
3.0

Customer did not leave a comment.

Jeremy weisheit 
Rating:
5.0

Customer did not leave a comment.

Anita Green 
Rating:
5.0

Customer did not leave a comment.

Dandre Morris 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mackin 
Rating:
5.0

Changing of the reservation was handled great. The new location of the revised reservation was clean and loved driving what seemed to be a new truck. Customer service was great. Quick and efficient.

Erica Neloms-Mcnair 
Rating:
3.0

Customer did not leave a comment.

Dede Burel 
Rating:
5.0

Updated pictures of equipment to expedite check in process. The truck I rented showed that there were no damages to the hood. I had to dispute those pictures and take more to show previous paint damage.

CRYSTAL CHAVOUS 
Rating:
5.0

Customer did not leave a comment.

Maxwell Marcotte 
Rating:
5.0

Everything went great

Brian Rivera 
Rating:
5.0

Customer did not leave a comment.

Lahoma Hunt 
Rating:
5.0

Receptionist was very professional and knowledgeable in his area of duty. Very helpful. Equipment was clean and serviceable. Highly recommend.

Caterina King 
Rating:
3.0

Workers should be on time to work. Online it says the store opens at 9am and on their door it says 9am. I like to give them a little time to open up so I went around 9:40-9:50. There's no place to park your personal vehicle because they have uhauls in the very few parking spaces available so I parked my vehicle across the street. It was pouring rain and no one was in the office to help us. There was an employee waiting in what looked like a uhaul maintenance vehicle and we asked him if it was going to open soon so we can return our equipment and he said the guy opens the doors at 10am. Are the employees making their own hours here?

Nia Oliphant 
Rating:
5.0

Nothing!

Sharon Shipman 
Rating:
5.0

Customer did not leave a comment.

Amber Holifield 
Rating:
5.0

Customer did not leave a comment.

Bruce Cardenas 
Rating:
5.0

Customer did not leave a comment.

Marcella Rumley 
Rating:
5.0

Customer did not leave a comment.

Marcella Rumley 
Rating:
5.0

Customer did not leave a comment.

Alex Diaz 
Rating:
5.0

There was no one there during turn in for lunch but times on the door said someone was supposed to be there.

Anthony Perkins 
Rating:
5.0

Don’t remember his name at the front counter but he is a class act guy! It was a pleasure doing business with him and didn’t have to wait at all like at the other local stores.

GLENN CLEMONS 
Rating:
5.0

The app was very glitchy and made pick up a nightmare. The vehicle is very old and has a lot of damage such as a cracked mirror. The vehicle should be replaced.

Shaniece Gadson  
Rating:
5.0

How long does it take to receive the deposit back

Eric Freelove 
Rating:
5.0

Absolutely the best customer service possible from start to finish!!! Making the reservation was easy and enjoyable (wish I could remember the young ladies name) to picking up/returning the truck with Gary!!! I highly recommend this location and give them ⭐⭐⭐⭐⭐ Thank y'all 😊

Cheryl Sorenson 
Rating:
5.0

Representative inside was friendly. Answered all my questions. Would rent again from this location.

Jobina Williams 
Rating:
5.0

Customer did not leave a comment.

Terry Fields 
Rating:
5.0

Ensure pictures in "verify equipment condition" are up to date

Edward Gonzales 
Rating:
5.0

Customer did not leave a comment.

Kevin James 
Rating:
5.0

Customer service an knowledge of UHAUL personnel were excellent.

JAMES KILLOUGH 
Rating:
1.0

Truck drove horrible and was shaking the whole trip. Furniture damaged and moved while driving due to condition of truck. Truck wasn’t clean at all.

CIERRA BROWN 
Rating:
3.0

Customer did not leave a comment.

DeAndre JacksonRichmond 
Rating:
4.0

Customer did not leave a comment.

Dave Fortune 
Rating:
2.0

The vehicle was not dirty, but with a poor maintenance. The engine sign is on all the time, the battery died every time I shut the engine off, I had to jump start it. The gas gauge doesn’t work properly, it shows full, then after a couple miles it dropped to almost empty, saying you have 50 miles to top it off. The vehicle has about 167000 miles. I was charged double and this causes me havoc when trying to fill up the vehicle at the gas station, my credit card declined for insufficient money, I was very embarrassed,

Jean-Marie Mayag 
Rating:
5.0

Customer did not leave a comment.

Wayne Thomas 
Rating:
5.0

Nothing is needed other than the guy that helped me out two days in a row renting the uhaul. His customer service was outstanding and he went above and beyond. He definitely needs a raise and a new title because you don’t see guys like him everyday. Thank you again for helping me out with the uhauls

Dwayne Duhaney 
Rating:
5.0

The employee at the front desk was very knowledgeable and respectful. He helped us with the rental and answered all of our questions. Best rental experience ever. I would definitely pick up from this location again without hesitation

Dwayne Duhaney 
Rating:
5.0

Customer did not leave a comment.

Linda Moore 
Rating:
5.0

Customer did not leave a comment.

Leariton McKinnon 
Rating:
5.0

The truck itself had several issues and needs to be repaired. It was so loud when driving it and had a horrible exhaust smell filtering into the cab.

JACOB BEHMLANDER 
Rating:
3.0

This location overcharged me because they claimed that they couldn't confirm that I returned my vehicle on time even though they have several security cameras there to watch watch. I feel like I was taking advantage of and when I contacted the site I was net with rudeness and unwillingness to resolve the issue

Yvette Chapman 
Rating:
5.0

Customer did not leave a comment.

Patrice Bethea 
Rating:
5.0

we changed locations because the guy in copperas Cove at the BRU thru" was very Rude and condescending. But the young on stan Schlueter was awesome

mike anderson 
Rating:
5.0

Gary was very kind to extend my rental even though someone else was supposed to use it. Thank you Gary and your team. You all have help made my move easy and affordable. Thank you again and God Bless

Finau Mataafa 
Rating:
5.0

Mr. Gary has excellent customer service and always make me feel comfortable renting one of his trucks. He's truly a pleasure each and every visit. I rent from noone else and he always accommodate me and my family.

Debra Fitch-meadows 
Rating:
5.0

The process of how to turn in the key after-hours was very confusing and I just ended up leaving it in a wide-open box by the door. There were two U-haul boxes but had codes and were locked. Hopefully the key doesn't get stollen and hopefully I don't get tagged with some extra bill.

Colby Pearson 
Rating:
5.0

Customer did not leave a comment.

Gabino Gonzalez 
Rating:
1.0

Overcharged

Bruce Lee 
Rating:
5.0

Customer did not leave a comment.

JARVIS ELDER 
Rating:
4.0

The customer service lady was very nice professional and generally a good person however she sent us back to get more gas because the truck gas meter in her opinion was not at the same where we got it that was disappointing we had brought the truck back pretty much where we got it maybe it was on the wrong side of that but it was close enough

JAY DENNIS 
Rating:
5.0

Customer did not leave a comment.

QUATRUN NESBITT 
Rating:
5.0

Customer did not leave a comment.

Roy Harris 
Rating:
5.0

Customer did not leave a comment.

DONALD SWEET 
Rating:
5.0

Customer did not leave a comment.

Nathan Lastiri 
Rating:
5.0

The heater and air conditioner was out in the truck. It was freezing cold the day I picked it up and no heat!

Nathan Lastiri 
Rating:
4.0

Customer did not leave a comment.

BETTY TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

CHER NICKERSON 
Rating:
2.0

Read reservation throughly to ensure all requested equipment is available.

Feather Alcantar-Villalobos 
Rating:
5.0

Customer did not leave a comment.

MICHAELA DIAZ 
Rating:
5.0

Customer did not leave a comment.

EMILIANO ZAPATA 
Rating:
4.0

No improvements. The clerk was great!

DYMOND POND 
Rating:
4.0

Make it easier to file claims on third party movers who damage property.

Kendra Turner 
Rating:
5.0

Ya'll did a phenomenal Job

JARVIS ELDER 
Rating:
4.0

Customer did not leave a comment.

WARNER JOHNSON 
Rating:
5.0

Continue doing above and beyond for customers. Thank you

KENDALL BELTON 
Rating:
4.0

Customer did not leave a comment.

FALIN BAKER 
Rating:
5.0

Phenomenal job

JARVIS ELDER 
Rating:
5.0

Awesome service!

JOSUE MARTINEZ 
Rating:
5.0

Great experience

CHRISTOPHER BISHOP 
Rating:
5.0

Great, friendly and timely service!

Erick Martinez 
Rating:
3.0

Did not have a lot of equipment

CAMERON CURTIN 
Rating:
5.0

Customer did not leave a comment.

ANDRE SMITH 
Rating:
5.0

Customer did not leave a comment.

SOLEDAD CORDERO WEATHERLY 
Rating:
5.0

It’s was great .. great customer service.. the front desk was perfect great communication skills.. great respect and understanding

JUNIOR RENOIS 
Rating:
5.0

I reserved some furniture pads this location didn’t have them. I wished they called me first to let me know they didn’t have any before I got there so I could have ordered some at a different location.

ANNE CATHRYNE DELA CRUZ 
Rating:
5.0

Outstanding service, Gary is very helpful and show interest on what you need. I recommend this location 500%

LORNA VALENTIN VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

CODY DILL 
Rating:
5.0

Customer did not leave a comment.

ADRIAN RANGE 
Rating:
5.0

The gentle that help us was very helpful and great customer service Gary was the real mvp

Feady Kakish 
Rating:
5.0

The manager, Gary Visher, went out of his way to make this experience perfect.

TODD GARNER 
Rating:
5.0

Customer did not leave a comment.

Melvin Ae 
Rating:
5.0

Customer did not leave a comment.

STEPHAN ERWIN YOUNG 
Rating:
5.0

Called and was able to get a rental within 10 minutes. Customer service was amazing and was in and out in 5 minutes.

Gregory Brothers 
Rating:
5.0

No wait time for pickup or drop off. Gentlemen was very courteous.

Tonya Waters 
Rating:
5.0

allow cash payments for minor rentals (i.e. dolly rentals)

VICTOR MAYO 
Rating:
2.0

Answer the phone and updates. I had representatives keep me on hold for over an hour and put the phone on mute. I said “hello” over 5 times before anyone returned to the phone. Because it had been over an hour hold the rep decided that she could no longer assist me and rushed off the phone. Nobody could tell me why my reservation was not showing up on my account which in turn made it more difficult for me to return the truck. I also waited for the rep to verify my account and after verification was completed no one notified me or sent a message. I was told i had to contact the location in the morning in order to complete my order. Worst experience for 1 hour of use on this uhaul. It took more time to wait on hold then it did to use the actual truck.

Latasha Knight 
Rating:
5.0

Customer did not leave a comment.

RANDALL SELLERS 
Rating:
5.0

Customer did not leave a comment.

Mignonette Wong 
Rating:
5.0

Customer did not leave a comment.

Stella Toliver 
Rating:
3.0

Customer did not leave a comment.

KATHRIN OLDS 
Rating:
5.0

Cleaner trucks with air freshener

LARISA DIAZ 
Rating:
4.0

The 15-footer is leaking is several places: The two front corners, and at least one place in the middle of the roof. That will not matter to most who will be moving in good weather. I realize that Uhaul provides a disclaimer. Just be aware and plan for it. Otherwise, the staff at the place was excellent, and yes, i recommend it regardless of the leak story.

JEAN-FRANCOIS VILLARD 
No reviews have been submitted for this location.

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