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Gregory K
Customer Reviews for Move It Self Storage Kemah
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would not recommend U Hall at all !
Diane SIt was much easier than we anticipated. Would definitely use again and recommend to others.
Stephen MThe young lady that took care of us was amazing very professional and helpful thank you! Loved her upbeat personality
Sherry VThe radio did not work in this unit, also the starter is going out. It started every time, but very slowly cranked. Needs to be looked at ASAP!
erin bTruck battery was completely dead and we had to jump it. Bed had some sticky substance that got over a lot of our stuff since it was unnoticed.
Chris RRose was Excellent. - Smooth process from beginning to end.
Caleb BThe road construction makes getting in and out of this location with a large truck… very tricky. I don’t recommend this location at all. Once construction is over, life will be good again.
Angel FOverall, very good experience.
James RFriday is not the weekend. I should not have to pay weehend mileage rates on Friday.
Walter TDiscount to veterans.
Ronald BAndrew was very kind and professional, very helpful. Thank you, Andrew!
DORA HRoad construction makes it a little hard to get in and out of. Personal very polite and helpful - Office clean.
Frank SA clear indication where the key box is cuz that location there is no key box I have to come in the morning to deliver the key, also my storage reservation got canceled because I didn't get to check in on the date of my reservation I picked up the U-Haul at 10:30 p.m. that's my reservation was on the same day and immediately got canceled. Went to the storage unit the next day to drop off some of my load's in the U-Haul I wasn't made aware that my reservation was canceled and would have to check in to be assigned one, I was forced to extend the U-Haul truck because of this it cost me an extra $40 because I wasn't notified that my reservation got canceled and I was no longer assign a storage unit. I've had a terrible experience with U-Haul and do not plan to use it for any moving service.
Abram SHow the fuck you charge $75 dollars for 1/4 a gallon of gas. Total bullshit
Nicholas SAndrew was very helpful to me while completing the pick up/drop off process.
LaTorsha CGentleman in the office was professional and very helpful. Awesome location to do business with.
Kevin GSharon and Andrew were awesome
Donald PGreat service and very friendly!
Anita LNothing. New Manager was polite, courteous, and professional. Highly recommend.
Brad GYour amazing team member was amazing! She is everything customer service should be. Truly she made this a flawless process for us!
joy MMake sure all warning signals on dash are addressed before rental. Keep location at preferred location for advanced reservation customers.
Susan AOrder # 23743485 I would not recommend this place to anyone. We were encouraged to return the truck when we were finished and the truck was returned that same day. The gentleman who rented the truck to us DID NOT mention the $20 fee for returning the vehicle after hours. I have reached out to customer and have had zero help from them. I will never use this company in the future.
Kyle MCell service sucks here and the app wouldn't allow me to take pictures for 24/7 return forcing me to pay a cleaning fee since I could not provide a photo. I will be disputing this. Don't use 24/7 return here
Andrew ASharon was knowledgeable, charismatic and did great at keeping things enlightened as the computer's were not taking my information and messing up. She was a joy to work with, great asset to the company!!!
Melanie KQuick and easy. Thanks
Steven TThere should be an option for unlimited mileage for local rentals - maybe a larger daily rate
Delynna KNo comment
Jackie DReturned after hrs. When open staff is good.
Ronald BI was over charged horribly, and the property manger Andrew Little John , had a past issue with u-haul and was going to pass it off on me and the person I had driving for me , not to mention the truck was filthy inside and out and barely had gas in it if it wasn’t for the fact I needed to move ASAP I would not have used this service, what’s sad is I’ve used your service just the year before and everything was great someone should go to this location and see for themselves
Donald DDropped off overnight. However, the League City ( 351 Gulf Fwy ) Jake and Jonathan were highly unprofessional. The threatened my safety, cursed at me and felt very uncomfortable with their aggression. Because of my experience, would not recommend Uhaul to anybody.
Adam NThis location was fine. The problem is that it was the third location we had traveled to that morning to get a truck, even with a reservation made days earlier. If the truck is not available when promised, UHaul should give a discount when they finally do get a truck available. Also, why did I have to travel to three locations to get a truck?????
RUSS KI believe this location understands the value of providing advanced (new forms of) service. I was graceful for this location.
JOHNNIE PWe did all the check in and rental agreement on the phone because we had selected the mobile option. When we got to the screen that said to go to the counter and ask for the keys, the guy was helping some ladies and kept telling us that we had to wait in line because we needed to sign a contract. I kept trying to explain to him that we didn't need to wait and that my phone said "skip the line". He responded with attitude, "you can go to a different location then." Although at this point I was very annoyed because I knew he was wrong and we were just wasting time, I bit my tongue and waited it out. After about 10 minutes, he was still not done with the ladies but he all of a sudden said, "oh, Mr. Whitest I actually do see a note on here that says you're good to go" and he finally gave us the damn keys without even apologizing. Please do better at training your employees on the fact that there is a mobile option and recognizing when someone just neess the keys because everything else was already completed on the phone.
Joe WThere great good rent truck.and storage unit change more room was 2211 now 2213 more better..
Vicki BFriendly knowledgeable fair
Moises CDrop off location. Easy to find. Staff nice.
RAMIRO TBuz is extremely helpful and friendly. The facility is always clean.
VALORIE RThere was no equipment that was part of the order. This is why I said No for equipment clean and well maintained. Other than the no equipment everything else was good. The people that were hired through UHaul to load everything were EXCELLENT!!! 5 STARS
Patricia POwner was kind and friendly!
Lauren HEverything went perfect, Thanks!
David JI was extremely impressed with the professional team,The help and knowledge
Ricky TIt was an after hours drop off.
Luann BThe online scheduling as no idea what is going on at the location besides the vehicle itself. Do not rely on the UHaul App, call the location and they will let you know what they really have.
Leonard MThe whole experience was quick and easy. Buzz has EXCELLENT customer service skills. I will be returning.
James FThe truck was well used as you would expect, but the guy at the rental place was really helpful. I was pleased with the service.
David FThe person that helped was extremely knowledgeable and very courteous to boot. Came out and checked the truck, explained how to inspect and verify previous damages. I would definitely rent from her again! SUPER employee!
Michael VVery good service. Like customer service. Very happy with the overall service.
Luz FWhen I arrived I was not able to get the truck for over an hour because the keys for the truck I rented were not there and the website would not give me the combination to the lock box. After waiting 40 minutes on hold I was able to talk to a customer service rep and he helped me out tremendously. But I do think it’s ridiculous that I still had to pay full price after not being able to get a truck until an hour and a half after my reservation time started.
Ryan MI have used uhaul for long distance two times in the last 6 months. I was very pleased with the ease of renting trucks, the reasonable price of the trucks and the friendly people eager to help
RICHARD POwner named “Buzz” was efficient and experienced in hooking up trailer. Prompt but not rushed service. Office very clean. COVID-19 protection in place.
Pannal SVery professional and flexible! Thank you!
Carlos BMrs Rose was the only location we would refer. We had reservations with 4 other places and this was the only place that had any customer service at all. Thank you Ms Rose.
Kevin TU-haul has done an excellent job making the online rent and return process smooth and easy. There are a lot of steps but everything works beautifully. Very pleased with the experience.
CARLIN KProbably the best UHaul location I've ever used!
Dexter H