El cliente no dejó un comentario.Lillie J.
Customer Reviews for Move It Self Storage Gonzales
(U-Haul Neighborhood Dealer)
Gonzales, LA 70737
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I dont see where improved is needed.Tabatha S.
The office sign said open. The location was closed, I had to check out the truck myself. I called the number on the door (no one called me back). Later someone texted me and told me to self checkout and they would ck my work on Monday. POOR Customer service.Anthony C.
Have the furniture blankets and furniture dolly actually available at the store. Items I ordered for this move were not available and had to be removed from the order.Lee E.
Wanda was very helpful during this process. She tried to get me what was best for me and my situation without me even asking.Amanda T.
El cliente no dejó un comentario.ERNEST J.
Great experience, Ms Wanda was great to work with.Warren W.
overall great experience no problems!STephen F.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Jeff S.
There is no complaint nothing need to be improved.Jarome K.
El cliente no dejó un comentario.Anthony T.
Nothing ar all. Everything was hell professionalLeroy S.
El cliente no dejó un comentario.CYNTHIA G.
El cliente no dejó un comentario.Lolita B.
El cliente no dejó un comentario.STephen F.
El cliente no dejó un comentario.Christopher J.
Very nice lady called me later but they were closed when I got thereJerry D.
Wanda was a life saver. Thank youTasha W.
Wednesday, I booked a 20ft Truck for Friday @ 9:00; and when I arrived I was sent to another location because corporate changed my reservation location. When I arrived at that location the worker informed me that the truck had problems starting; and he told us he didn't trust it because there were line issues. We called UHaul and they didn't have any more 20 ft trucks in that area. We ended up with a 10 ft truck to haul a house full of furniture. We made 5 trips and we would have only made two trips with the 20ft. We were very unsatisfied! When a customer makes a reservation for a particular location there SHOULD NOT be ANY changes to their reservation!Cynthia D.
Have the correct size truck I reserved 3 weeks in advance plus the furniture dolly. Very disappointed in uhaul. I used your trucks before but this service is unacceptable. No one at your 800# could help me. I feel a credit should be given to me.Debbie S.
El cliente no dejó un comentario.Waal E.
I reserved a dolly and furniture cart two weeks in advance and none was placed in my order. I was told location didn't offer those servicesMichael P.
I would like to know the full price on my rental as we didn't do all the mileage that we said we did and we got it back there earlyHarry W.
All you could ask for when moving.James S.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.larry C.
I would like to have received a paper receipt instead of an emailed receipt.Earl G.
El cliente no dejó un comentario.Carolyn B.
El cliente no dejó un comentario.Dentrell M.
El cliente no dejó un comentario.Pam M.
El cliente no dejó un comentario.Troy B.
El cliente no dejó un comentario.LARRY R.
El cliente no dejó un comentario.Cody B.
The lady at the front desk was super helpful and nice.Roseanna M.
El cliente no dejó un comentario.Emile S.
The trucks at every location are always dirty. This time was no different. There were no dollies or furniture pads at all, so that part of our reservation could not be fulfilled. Our reservation was for another location, but that truck was not available. Staff was nice, but couldn't do much for us.Leona S.
El cliente no dejó un comentario.TYRANIKA B.
El cliente no dejó un comentario.Emile S.
El cliente no dejó un comentario.Norman J.
To double check mechanical issues before issuing the vehicle. Tried to start the uhaul truck, but the battery was dead. To have a half tank of gas as required when the truck is ready for rent. When I returned the Uhaul truck in Galveston with the same amount of gas (1/4 tank) as when I picked it up, I did not know that before renting that the gas was supposed to be 1/2 tank.Dong L.
El cliente no dejó un comentario.Kimberly E.
El cliente no dejó un comentario.CYNTHIA U.
El cliente no dejó un comentario.lori H.
El cliente no dejó un comentario.Randall P.
El cliente no dejó un comentario.Taylor C.
El cliente no dejó un comentario.Laquetta S.
El cliente no dejó un comentario.Lyla B.
Nothing it was great. But I think the bill was wrongThomas H.
El cliente no dejó un comentario.Jammie L.
Great Service!!!Ralph W.
El cliente no dejó un comentario.Rondrick G.
The woman who waited on me was the most polite and most helpful person I've ever did business with. I will return whenever I need another truck. I thank her very much. Errol and Gail Blouin.ERROL B.
El cliente no dejó un comentario.Matthew D.
I dropped it off after hours so I checked it in with my mobile device, having to take photos and submitting everything to the website and all, turned out to be easy but sure has changed from the days of just dropping off the keys in the box and I did leave a notice for a repair needed on the truck and stopped by the next day to make sure it was noticed and they already submitted it for a mechanic to make the necessary repairs, they are on top of things..the truck was clean, ran good and the air conditioner worked great, really needed it going from Ohio to Louisiana, I will definitely use U-haul again in the future.Jerome D.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Terrance J.
El cliente no dejó un comentario.BRANDON S.
El cliente no dejó un comentario.Brian W.
Quit crashing the computers !!!!!!!larry P.
The lady that was working at this location on the day we went in was very nice. I was told if we didn't use our rental the extra day we would get our money back. Well that's not true. Then to deal with the people at U-Haul over the phone is less than friendly. My person was extremely rude. I hope I never have to rent from U-Haul ever againTodd D.
El cliente no dejó un comentario.JACQUELINE C.
El cliente no dejó un comentario.jodi S.
El cliente no dejó un comentario.JODI T.
Drop off location was 2 miles from the house had no problems getting in to drop off the equipment. Confirm my location on the app and snap a photo and I was gone. Great job U-HaulDEAN ALLEN B.
Staff was very helpful and polite, I will be using them again soon! Thank you for the amazing service.Jason C.
El cliente no dejó un comentario.Corey M.
Mrs. Lou was so very much nice! Instead of being a customer, I felt like a relative because of how she treated me! I'm Mrs. Riddle and I rented on 4/15.SHEENA R.
El cliente no dejó un comentario.warren B.
I dropped my uhaul on the day they was closed and got a phone call from uhaul two days later saying it wasn't there. Come to find out, the uhaul was rented to someone else the day I dropped it off and it wasn't checked in.MELISSA R.
The lady manning the desk was a replacement. She didn't have passwords for their system to pull up the booking. We did the 'mobile' option when booking - but the site had not 'assigned' the truck ahead of time. (Booking was made more than 48 hours in advance). The lady was super nice and helpful, but was left at a very clear disadvantage. She had to call someone at a support desk and have him do the 'assignment' remotely for us. Took way too much time. AGAIN - not the lady manning the desk's fault. She did everything she could to get us on the road. The site seems to not be well managed and left her in a bad spot.Brian W.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.gerald B.
The lady running the counter took 45 minutes to figure out the rental even though the trailer was already there and I completed the express checkout online. It was very frustrating because I had to finish packing for a move. The trailer had multiple running lights out and the harness had a short in it that blew a fuse for my turn signal/brake light.Sam B.
I was informed to drop off at another location by the Customer Service Agent, then informed the next day that I needed to return the truck to the location I originally rented it from. I returned the truck with the needle below 1/4 as it was when I picked it up and was charged an extra $30 the following day, then an additional $38 2 days later.DELISHA B.
Truck was not completely filled up with gas. I put 8.68 of gas to travel 13 miles total.John T.
Customer service was great, had a little issue with computer being down but didn't take long and I was in my way!!Tommy B.
The daily rental is only for 6 hours????? When did this happen.... and was told that the fuel was full and to return full..... it was only 3/4 of a tank when i looked at the gage.... Was told many times "I don;t know what Uhaul policies are...." Bad service on Uhauls end...James B.
Nothing. Service was delivered with a smile!Meshell H.
Angela did a great job sorting through my scheduling conflict to prevent a major interruption to my moving schedule. Staff up to reduce customed wait time.Chris W.
We were supposed to pick up at 7:30 am arrived and was unable to use phone pick up. Had to wait until 9 am when open and talk to personwotmu g there. The woman working there stated she was off work the day before and did not put key in uhaul, that is why we couldn't get truck at 7:30am. The woman never apologized. Extremely unprofessional and will not use this location again!CHRISTINA B.
Great people to work withDanny S.
There were some computer issues when checking out the vehicle and tow dolly, but the employee did a great job helping us out and getting the issue resolved as quickly as possible.Taylor P.
El cliente no dejó un comentario.Robyn E.
El cliente no dejó un comentario.Ronald G.
Local location was great, uhaul dropped the ball on having the truck I reserved ready, got confirmation to go to Green well springs store for pick up a 8:00am when I got there at 8, they said they had no trucks, uhaul employee was rude and really did care I drove an hour to pick up a truck that was never there in the first place, he then told me that there was a truck at the Gonzales about 5 minutes from my house, also, return app is terrible fix it!Nathan D.
I will never use this site again. Worker never showed up to work. Truck was not prepared for self rental. 800-uhaul gave me the run around all day. Made 4 blank trips to office and never received a truck to move. Wasted 4 hours of my move time.Shareka K.
El cliente no dejó un comentario.stephen F.
El cliente no dejó un comentario.Bernardo B.
Timely good service. Original truck assigned had a bad tire and representative moved our reservation to a better UHaul vehicle.Sean R.
El cliente no dejó un comentario.Lance L.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.TERRY F.
Nothing. Customer service was excellent and equipment was well maintained.Stephen J.
This young lady was so nice and helpful! Noted that I had made sure it was cleaned and very polite! I'm so glad that I returned there and had the pleasure of doing business with her. I highly recommend this place of business.Shari L.
El cliente no dejó un comentario.Rachel S.
El cliente no dejó un comentario.Chris S.