Comentarios del cliente para Move It Self Storage Gonzales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Move It Self Storage Gonzales

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Brian W. en

Grado:

El cliente no dejó un comentario.

larry p. en

Grado:

Quit crashing the computers !!!!!!!

Todd D. en

Grado:

The lady that was working at this location on the day we went in was very nice. I was told if we didn’t use our rental the extra day we would get our money back. Well that’s not true. Then to deal with the people at U-Haul over the phone is less than friendly. My person was extremely rude. I hope I never have to rent from U-Haul ever again

JACQUELINE C. en

Grado:

Great service. Wanda couldn’t have been any nicer or accommodating.

jodi s. en

Grado:

El cliente no dejó un comentario.

JODI T. en

Grado:

El cliente no dejó un comentario.

DEAN ALLEN B. en

Grado:

Drop off location was 2 miles from the house had no problems getting in to drop off the equipment. Confirm my location on the app and snap a photo and I was gone. Great job U-Haul

Jason C. en

Grado:

Staff was very helpful and polite, I will be using them again soon! Thank you for the amazing service.

Corey M. en

Grado:

El cliente no dejó un comentario.

SHEENA R. en

Grado:

Mrs. Lou was so very much nice! Instead of being a customer, I felt like a relative because of how she treated me! I'm Mrs. Riddle and I rented on 4/15.

warren b. en

Grado:

El cliente no dejó un comentario.

MELISSA R. en

Grado:

I dropped my uhaul on the day they was closed and got a phone call from uhaul two days later saying it wasn't there. Come to find out, the uhaul was rented to someone else the day I dropped it off and it wasn't checked in.

Brian W. en

Grado:

The lady manning the desk was a replacement. She didn't have passwords for their system to pull up the booking. We did the 'mobile' option when booking - but the site had not 'assigned' the truck ahead of time. (Booking was made more than 48 hours in advance). The lady was super nice and helpful, but was left at a very clear disadvantage. She had to call someone at a support desk and have him do the 'assignment' remotely for us. Took way too much time. AGAIN - not the lady manning the desk's fault. She did everything she could to get us on the road. The site seems to not be well managed and left her in a bad spot.

Michael L. en

Grado:

El cliente no dejó un comentario.

gerald b. en

Grado:

El cliente no dejó un comentario.

Sam B. en

Grado:

The lady running the counter took 45 minutes to figure out the rental even though the trailer was already there and I completed the express checkout online. It was very frustrating because I had to finish packing for a move. The trailer had multiple running lights out and the harness had a short in it that blew a fuse for my turn signal/brake light.

DELISHA B. en

Grado:

I was informed to drop off at another location by the Customer Service Agent, then informed the next day that I needed to return the truck to the location I originally rented it from. I returned the truck with the needle below 1/4 as it was when I picked it up and was charged an extra $30 the following day, then an additional $38 2 days later.

Rhonda W. en

Grado:

Na

John T. en

Grado:

Truck was not completely filled up with gas. I put 8.68 of gas to travel 13 miles total.

Tommy B. en

Grado:

Customer service was great, had a little issue with computer being down but didn’t take long and I was in my way!!

James B. en

Grado:

The daily rental is only for 6 hours????? When did this happen.... and was told that the fuel was full and to return full..... it was only 3/4 of a tank when i looked at the gage.... Was told many times "I don;t know what Uhaul policies are...." Bad service on Uhauls end...

Meshell H. en

Grado:

Nothing. Service was delivered with a smile!

Chris W. en

Grado:

Angela did a great job sorting through my scheduling conflict to prevent a major interruption to my moving schedule. Staff up to reduce customed wait time.

CHRISTINA B. en

Grado:

We were supposed to pick up at 7:30 am arrived and was unable to use phone pick up. Had to wait until 9 am when open and talk to personwotmu g there. The woman working there stated she was off work the day before and did not put key in uhaul, that is why we couldn’t get truck at 7:30am. The woman never apologized. Extremely unprofessional and will not use this location again!

Danny S. en

Grado:

Great people to work with

Taylor P. en

Grado:

There were some computer issues when checking out the vehicle and tow dolly, but the employee did a great job helping us out and getting the issue resolved as quickly as possible.

Robyn E. en

Grado:

El cliente no dejó un comentario.

Ronald G. en

Grado:

El cliente no dejó un comentario.

Nathan D. en

Grado:

Local location was great, uhaul dropped the ball on having the truck I reserved ready, got confirmation to go to Green well springs store for pick up a 8:00am when I got there at 8, they said they had no trucks, uhaul employee was rude and really did care I drove an hour to pick up a truck that was never there in the first place, he then told me that there was a truck at the Gonzales about 5 minutes from my house, also, return app is terrible fix it!

Shareka K. en

Grado:

I will never use this site again. Worker never showed up to work. Truck was not prepared for self rental. 800-uhaul gave me the run around all day. Made 4 blank trips to office and never received a truck to move. Wasted 4 hours of my move time.

stephen f. en

Grado:

El cliente no dejó un comentario.

Bernardo B. en

Grado:

El cliente no dejó un comentario.

Sean R. en

Grado:

Timely good service. Original truck assigned had a bad tire and representative moved our reservation to a better UHaul vehicle.

Lance L. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

El cliente no dejó un comentario.

TERRY F. en

Grado:

El cliente no dejó un comentario.

Stephen J. en

Grado:

Nothing. Customer service was excellent and equipment was well maintained.

Shari L. en

Grado:

This young lady was so nice and helpful! Noted that I had made sure it was cleaned and very polite! I’m so glad that I returned there and had the pleasure of doing business with her. I highly recommend this place of business.

Rachel S. en

Grado:

El cliente no dejó un comentario.

Chris S. en

Grado:

El cliente no dejó un comentario.

Shari L. en

Grado:

El cliente no dejó un comentario.

brian l. en

Grado:

Check out was with a young lady with an attitude. She was upset because customer before us did not have all equipment he reserved. She blamed it on him. Totally unprofessional.

Darlene S. en

Grado:

The truck was not clean on the inside. The floor matt had mud on it and it smelled like a ton of cigarettes inside.

CALVIN M. en

Grado:

Great

Scott N. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Great service!!!!

Dustin M. en

Grado:

Had an appointment set for 10:00 am to pick up a 26’ truck and customer service representative went to bank just before 10 and would not pick up an Phones not satisfied poor example for the Parish

LUDDIE J. en

Grado:

El cliente no dejó un comentario.

KEVIN E. en

Grado:

El cliente no dejó un comentario.

ALISE b. en

Grado:

El cliente no dejó un comentario.

STEVEN V. en

Grado:

El cliente no dejó un comentario.

Donna P. en

Grado:

El cliente no dejó un comentario.

Jacob P. en

Grado:

Smelled like cigarettes

Catherine P. en

Grado:

At the drop off location, it was closed when we arrived, so we left a note in the drop box about the situation with the mattress and box spring. We left them in the u haul. Next thing I know I was charged 82.00 from them for the removal of the wet mattress. I got screwed coming and going. Of course I could not get anyone on the phone anywhere! Very very dissatisfied.