Representatives were very professional and courteous. It was a very nice experience. A welcome changeMANUEL U.
Customer Reviews for Move It Self Storage Crestway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I am very upset will uhaul and will never use your services again! I rented a van for a couple of days and turned it in on time. I was advised how much my bill should be. An entire month later I receive a bill stating I had my rental over a month and I'm getting charged over $1500. Clearly an error but you kept my credit card on file in order to charge me for someone else!Kakesha T.
I've rented U-Haul's in the past many times. I've gotta say this has hands down been the best location I've ever been to. It's no the typical poor customer service experience. I didn't catch the lady's name that assisted me but the customer service was absolutely amazing. U-Haul is lucky to have someone representing their brand so well. Thanks for the friendly service, clean truck and quick service. Glad I chose this place.David M.
El cliente no dejó un comentario.David K.
The girls was very professional and funny. TySamantha H.
El cliente no dejó un comentario.Robert K.
We love Amy, and will make every effort to use this location for all our rental needs.Kathleen F.
Please try to correct the booking options on the website as few hours before the reservation (although the reservation was made days in advance) i was informed that i had to pick up the rental truck before a certain time which was an inconvenience. The rental truck was also infested with a large number of roaches which also got in the items that were placed in the truck cargo area during the move.Montranique R.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Richard S.
The whole process was smooth and flawless. Customer service was top notch and the service was speedy. The facility appeared well maintained and very clean.JASON M.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Jordin J.
El cliente no dejó un comentario.Jason M.
Nothing. The location, staff, and equipment were excellent. Friendly staff were a huge plus!Eddie D.
El cliente no dejó un comentario.Sulema G.
Fix the app for checking in and out it didn't work for me put Uhaul fixed everything for me thank youRobert W.
The on site staff were amazing and took great care of my moving truck needs.MARCOS G.
El cliente no dejó un comentario.John R.
outstanding service this time-have reserved a truck from this location four or five times in the past-reserve the truck a wk in advance-a day or the day of pickup, get a phone call saying i needed to look elsewhere, they didn't a truck for me-piss poor service-this happened 3-4 times-very good this timeCURTIS N.
El cliente no dejó un comentario.Michael S.
Have your location open by at least 8:30 am. Thank youArmy R.
El cliente no dejó un comentario.David P.
Don't charge one way trips upfront and give a rebate if we don't use it the full 5 days.Christina L.
Everything was top notch.Beverly A.
Joseph provided excellent customer service.Andrew C.
Joseph and Amy were extremely helpful and friendly in securing a storage space for us! And renting the UHaul van was so convenient and very affordable. Just keep up the great service and thank you!Cynthia D.
Mark the drop off parking a little more clearly.Sara P.
1. Sweep the truck. 2. Don't lie about how much gas is in it. 3. Mileage was off.Mark T.
El cliente no dejó un comentario.Omayra D.
Nice experience! Wish they had Apple Pay thoughViviana G.
El cliente no dejó un comentario.Gerald T.
open up by 8am or 8:30 am. Great customer Service. Joseph the Best. He is a keeper.EDUARDO S.
El cliente no dejó un comentario.RICHARD R.
Amy was so nice and patient with my questions and helping me understand the rates!! 10/10 great customer service!!Jacklyn R.
Better key dropGlenda G.
El cliente no dejó un comentario.Joshua G.
El cliente no dejó un comentario.SANTOS E.
El cliente no dejó un comentario.RICARDO D.
El cliente no dejó un comentario.Valerie V.
Everything went well and the gentleman, I think his name is Joseph was GREAT!!!VALENCIA T.
Great experience but highly recommend checking online first before picking up equipment. Save you some time!Sylvia M.
Joseph was on top of his game with friendliness, helpfulness and knowledge. Pure people friendly.DAVID Y.
They wanted to charge for Insurance last minute. We never agreed to this on the phone when I called to reserve a truck. I was told to bring it back fill tank,even though they gave it to me with less gas. Once I finished using the truck they assigned me a location that suppose be close to me, but it wasn't it was far away and on top that place was closed!!! They sent me another one close to me and finally dropped it off. I feel you guys were trying to add mileage to my truck so I would pay more!!! I'll never rent Uhaul ever!!!!DANIEL S.
El cliente no dejó un comentario.SHARHONDA L.
The truck smelled like urine and dash had a lot of dirt and dust build up on.Roger G.
Simple and smooth. What I needed for my move.BOBBIE L.
El cliente no dejó un comentario.Jon L.
Do maintenance on your shit! Your vehicles are trash! Stop spamming me?OWEN S.
El cliente no dejó un comentario.Jo a D.
There was some mud and a spill in the truck but nothing gross. The outside was clean. They didn't have a dolly which could've potentially been a big problem, luckily this it was not. It would be good to know these things BEFORE picking up the vehicle. The pick-up and drop-off went smoothly. Friendly. Quick service. Van ran well. All in all a good experience. Second time using this location and will use them again.Teri F.
El cliente no dejó un comentario.JOSEPH L.
Change your opening hours to 8am or 830am. Other than that perfect. Especially with Joseph working with you. Best customer service representative ever. GraciasAlma M.
El cliente no dejó un comentario.Russell H.
El cliente no dejó un comentario.Regina W.
Gabe him details about problems with truck, AC and leaking. As a representative not an I'm sorry or thats unfortunate, just a blank stareMELODY K.
El cliente no dejó un comentario.Zheng B.
El cliente no dejó un comentario.Yashira C.
The bed of the van was a little dirty but overall, everything was great. Adam was very helpful, friendly, and professional. I will continue to use this location when applicable.Ethel W.
Smooth process.JOHN H.
El cliente no dejó un comentario.Allison L.
very friendly service. Would definitely go back to themMarden U.
Please open your business by 8am or 8:30am. Joseph is an excellent customer service person. He is a keeper. Alan is a very good customer service person.John P.
Please open up at 8am or 8:30am. Other than that no complaints. Joseph is perfect and Alan is almost there. AWESOME TEAM!!!Alma M.
I reserved a trailer and was told to pick it up at a certain location. Once I was enroute to the location I called to verify that they had the equipment on-site. They did not have one on site and they directed me to another location. Once enroute to the 2nd location I called to verify. The number I was given for the 2nd location was a call center who placed me on hold and confirmed that the 2nd location did not have the equipment onsite either. I was then given a 3rd location (which was nowhere near the area I was in or going. I then called the number that I was given for the 3rd location. Again the number I was given was to a call center who then tried two different numbers to the location and never spoke to anyone at the actual location. I spent over an hour on hold and drove over 40 miles looking for a the trailer that I reserved. I am not impressed with Uhaul's inability to find the equipment that I reserve at a convenient location nor the run around to now find it. I am also angered that I was given multiple phone numbers that all ended up at a call center. When customers call a specific Uhaul location, they want to speak to some one at that specific location, not a call center. I'm incredibly frustrated with Uhaul and may not rent from you again. I would rather pay more with another company.RUSSELL M.
Open up at 8 or 8:30 am. You have an excellent employee in Joseph. Wonderful customer service skills. He is a keeper. Happy 4th of July!!!ALMA M.
El cliente no dejó un comentario.JAMES P.
everything went quick and easy, the man there was very customer oriented.MYRON S.
El cliente no dejó un comentario.Matt H.
I received multiple locations from uhaul to drop off the vehicle, so it was very confusing when dropping it off.CHRISTOPHER B.
The gentleman who helped me was very nice. He took me out to the van and showed me the inside. It was very clean and was just perfect for my move. I would return here each and every time I need a U-Haul product/service. The office was nice and clean and had a warm inviting feeling. Excellent store, excellent service. I would highly recommend this location to anyone looking to move.JAMES R.
Open your office at 8:00am or 8:30am. Keep Joseph, he has Great Customer service skills. He is an asset to your company.JOHN P.
El cliente no dejó un comentario.NAOMI P.
El cliente no dejó un comentario.MOYOSORE A.
The guy that help me was professional and helpfulADOLPH O.
El cliente no dejó un comentario.LUCAS S.
The first location I was sent too. Couldn't rent us the trailer because his computer was updating for 8hr on a Saturday. And the area field manger wasn't returning his calls to help him with the problem. And the traffic person answering in the San Antonio traffics office was not willing to help me find another trailer to rent â€œ because she had her own problems!â€ As she told me! And I should just wait for hours for the computer to fix itself! Because there was only one trailer in the whole city available!! This is very unprofessional and is not a very good way to treat a customer and the Independent dealers! Took me over two and a half hours to rent the trailer because of the time wasted on the phone being bounced from the 800 line to the 24/7 line to the Corpus Christi traffic office and then too the San Antonio traffic office just to be told to wait all day for the system to fix itself!!! But the Move It self storage was great and we were in and out in ten mins!!Wayne B.
Easy to return uhaul truck. Only downside was that the truck had a leak from the roof and our sofa, etc got wet. Hopefully after it dries, it will be good as new.DAVEN S.
It's a decent location but they really should have a better lot and selection. There are over a thousand homes within a mile and more being built.Paul S.
The equipment could have been cleaner but the weather may have impacted that. Great people working at that site and I have rented there before so yes I would again..JOYCE N.
Good service!DALE T.
Extraordinario servicio al clienteLadona D.
Great customer service from the rep !LA DONA D.
The gentleman was very helpful and kinda and very detail on the contract.Frank A.
To improve is to open at 8:00 or 8:30am. of course this is for my benefit. Joseph is an excellent asset to your company. GraciasALMA M.
El cliente no dejó un comentario.Charles M.
I had a reservation for a location in Cibolo. The truck was not there for mechanical reasons so I was delayed wh I'll e they regrouped to find me a truck. It would have been nice had they let me know in advance. I called the night before and confirmed location and pi kup time. It thru my whole schedule off plus added extra miles on my trip.CHESTER W.
El cliente no dejó un comentario.Christopher E.
Won't be using this location or uhaul anymoreshawn W.
El cliente no dejó un comentario.Christopher V.
El cliente no dejó un comentario.Louis M.
Change to opening earlier, 8:00 or 8:30am. Everything else Great! Joseph is the Best person you have on property!!EDUARDO S.
got lost for a bit because our app took us to the wrong spotDevin H.
El cliente no dejó un comentario.Calvin C.
El cliente no dejó un comentario.Luis C.
El cliente no dejó un comentario.VICTOR S.
easy to get to friendly people truck was avialable the day we wanted it and returning was easyWAYNE B.
very friendly servicesMargarito P.
El cliente no dejó un comentario.BARBARA E.
Smooth, no-hassle, convenient and efficient experience. Well worth the investment and excellent service from the crestway location!DAVID P.