Customer Reviews for Mountain View Self Storage
(Distribuidor de U-Haul del vecindario)

413 comentarios

11108 SR 162 E   Puyallup, WA 98374
(Location does not take cash)

(253) 770-1836

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 770-1836

11108 SR 162 E
Puyallup, WA 98374
(Location does not take cash)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 11 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Chris was wonderful! He made us feel genuinely heard and cared for. Excellent customer service provided! Very much appreciated!

amy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbi B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C. 
Clasificación:
1.0

The first place I reserved and even double checked for my move was closed

Kristen B. 
Clasificación:
2.0

Did not have truck staged for the requested mobile pick up and my driver had to wait an hour putting him behind schedule

Stacey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

elena O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fortunato V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cindy G. 
Clasificación:
5.0

Very helpful.

Keith M. 
Clasificación:
3.0

It would be nice if the associate would run through the functions of the vehicle prior to departing

Daniel B. 
Clasificación:
3.0

The location is fine. The UHaul app needs a lot of work. It would not let me upload photos and I spent several minutes of wasted time in the app before i just went through google chrome. Please make the app better

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel L. 
Clasificación:
5.0

We used this facility and was very happy with it and also the staff we thank them completely

Alan P.  |  Overall Experience 
Clasificación:
5.0

The lady was super friendly and sweet.

Bennie C. 
Clasificación:
1.0

I reserved a truck from Bonney lake wa. And one day before I was to pick up the truck they called me and said the truck was in shop for maintenance. They referred me to mt. View Puyallup wa. For a truck At that location for a 1:00 appointment. I went to there location at 11:00 a.m hoping to get truck early and they we're closing early with no notice to me that they were closing early. I still ended up renting the truck thankfully I showed up early. Then the app to return the truck didn't work for me to return the truck. Overall a pretty poor experience. Thank goodness I showed up early or I wouldn't have a truck to use to meet my needs

JEFFREY DWAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

randall S. 
Clasificación:
3.0

I brought the vehicle back on a Sunday while nobody was there and I couldn't get the U-haul app to work to return it properly. I called the national number and explained my situation and they just told me to leave the key in the drop box and that they would note that I couldn't get the app to work. Otherwise all was good.

Ronald H. 
Clasificación:
5.0

Best service ever.

GINGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN G. 
Clasificación:
4.0

Everything went well. The agent was very informative.

ANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Great location, easy access, everything worked well and didnt take very long.

Chadrick K. 
Clasificación:
5.0

Have rented a few times from this location, customer service was excellent!!

Delanne G. 
Clasificación:
5.0

The front office help was so kind and courteous and extremely helpful. He made our stressful move just that much easier! Thank you so much.

TENEIL G. 
Clasificación:
5.0

very helpfull. friendly. easy drop off

CHRIS A. 
Clasificación:
5.0

This is the 3 rd time we've used this location and will continue doing so! Always great!

LAURA Y. 
Clasificación:
1.0

During entire check-out process, I explained that I would need to drop off the equipment AFTER HOURS at the location on Enchanted Parkway S in Federal Way after hours, and was told that I could do so. I showed up at 5:15 pm, about 15 minutes after the location closed. The online check-in process said I needed to be at the same location as where I checked out. So I called and was told I could go ahead an check in at the Federal Way location. I took the requested photos, recorded the vehicle mileage, and was directed to drop the keys in the key drop. I searched fir over an hour while waiting on the phone for assistance. I took the key hone with me while still on hold. Finally, after speaking to a representative, she emailed me the key drop details for this location. Instead of a box, I was to find a slot next to a large green sign. I drove back to the store to find the slot. It was sealed closed. I emailed the representative that sent me the information about the drop slot. I also attempted to call the store GM at the number listed on the greeen sign. It went to voice mail. I returned home to go to bed, as I have to be at work tomorrow at 7:00 am. I still have the key. I can be reached at (425) 328-0810. This has been one of the worst customer experiences I have ever known.

Antonio C. 
Clasificación:
5.0

Everything was great

JEFFRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

This location was closed during office hours when we went to return the truck. No note on door or returned call that day so we just left our truck.

Anthony D. 
Clasificación:
5.0

Van was in great shape, was able to pick up and drop off as scheduled. Owner went above and beyond!

WENDY C. 
Clasificación:
1.0

I had 2 reservations that both got canceled and wasn't communicated to me until I arrived at the new location that I was told to go pick up the u haul. I would like to receive a half off discount to be applied to this experience this weekend. When I went to go pick up the u haul at the Mountain View location, that was a perfect experience.

LISA MARIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

Easy drop off, everything was verified and I was on my way in minutes.

Edward R. 
Clasificación:
5.0

Excellent service very professional and efficient

ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAITLIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE CRISTINE S. 
Clasificación:
5.0

It would be nice to have it open at 6am. We had a few times we got down early & had to wait..butcstill glad it opened at least at 7am. We enjoyed the workers & felt they were always helpful.

MARY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Appreciated phone contact prior to pick up day. Made early drop off easy. Price was right. Office staff pleasant and efficient.

JANET L. 
Clasificación:
5.0

The van I rented either needs its filler neck or vent tube for the gas tank cleaned. Refueling that vehicle was challenging as it triggered the pump nozzle to stop every second. Please fix

JOHN F. 
Clasificación:
5.0

Keep it up!

CURTISS LYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA Y. 
Clasificación:
3.0

Couldn't get ahold of the office when we arrived. The gentleman said the phone and internet lines were down.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA LYNN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
3.0

Allow closer pickup and delivery to correspond to customer needs vice making your customer move trucks to your desired locations.

CAREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANOLO ANGELES P. 
Clasificación:
2.0

I'm being charged for an extra day when I didn't have it for that day

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER C. 
Clasificación:
5.0

Great service, quick and easy

DOUGLAS WARREN P. 
Clasificación:
5.0

overall friendly, helpful, and quick. thank you.

EMILY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

We have rented 3 times from this location and always get great service and friendly people. Called at last minute when another uhaul place had failed to secure a truck for my son had already paid for. Mountain View location had one left and held for us until we got there. Thank you so much, you really saved my sons moving day from complete disaster.

JOHN M. 
Clasificación:
3.0

It was 4 pm and there wasn't anyone at the location. Ridiculous prices on gas and extra miles.

ORLANDO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

We had an excellent experience with Mountain View Self Storage. The facility is clean, well lit and has easy access to/from the highway. The staff is very friendly, professional and helpful with our many questions. The sign-up process was easy as well as the check-out and the prices very reasonable. I would highly recommend Mountain View to anyone with storage needs.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
4.0

I added more gas than it started with and to be fair some type of discount should had happened

ABEL G. 
Clasificación:
5.0

Maybe put a lighted sign or bigger sign for those who are not familiar with the area. The sign that's there now is very small and is easily missed when driving by, especially for night drop-offs.

DENNIS H. 
Clasificación:
5.0

This place may seem out of the way and tucked in a tiny corner but the professionalism, hospitality and customer service was AWESOME!!!!

PATRIZIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Curtis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN LEA M. 
Clasificación:
1.0

Absolutely NO WiFi and also poor reception because it's pretty much in the middle of nowhere. We couldn't return the truck because the app kept crashing, so we had to drive way down the road and call U-Haul. We sat on hold for an hour in a cold car, all for the cancellation itself to take 3 minutes once someone FINALLY answered. After this experience we will NOT be using U-Haul again and we will be telling others to do the same. Extremely inconvenient the whole time.

Shayd W. 
Clasificación:
5.0

Thank you for your excellent service if you could check into my last truck rental a few weeks ago I rented a 17 foot truck but I didn't use a extra dolly and yet it was a lot more expensive and I had the truck last time if you could check into that for me thank you so much I think it might've been overcharged the first time.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL S. 
Clasificación:
3.0

Better email, website and application integration needed. Entering then re-entering one's information as a result of poor IT integration is frustrating. I set up the reservation, the email link should start at logging into the system.

Shawn W. 
Clasificación:
5.0

Rep was really great!!

LEVI C. 
Clasificación:
5.0

You actually have trucks waiting for people who have booked them in advance. Uhaul has seriously over extended themseves

Arvid L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WARREN J. 
Clasificación:
2.0

Have the rental van ready when the customer is there and ready

Brent S. 
Clasificación:
4.0

High pticed

Mitchell J. 
Clasificación:
5.0

Staff was friendly and professional. Would definitely return for any future needs.

Tommy S. 
Clasificación:
3.0

My biggest problem was with the system that you are using to track and handle rentals. Every time I spoke with a person they were nice but the email communication that followed never matched the conversation. I spoke with mote that 4 people and and each time the email that followed for confirmation did not match up. Both finding a truck that I wanted and finding a location were hard and finding a drop off location and dropping off was hard.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT MARSHALL O. 
Clasificación:
1.0

They will lie to you. Send you all over the place to get what they promise, guarantee to have for you with no compensation for the delays and hassles they impose on you. Uhaul is a company of no integrity at all. They will not respond to complaints at all.

ROBERT KENT F. 
Clasificación:
5.0

Nothing - this U-Haul location should be the standard that all U-Haul locations strive to be. Great customer service!

CATHYANN B. 
Clasificación:
5.0

Customer service was excellent, he was very Nice and helpful. I would recommend this location ! Gracias

Christina H. 
Clasificación:
4.0

If you make a reservation online DO NOT EXPECT to get what you order. UHaul doesn't know what they are taking reservations for (or doesn't bother to track them) so they will change out your reserved truck for a smaller one the night before you are picking it up!!! So you will have to be ready to change your plans because they can tell what large trucks they will have at any given time. Our experience was that we reserved a 20 ft truck for a 600 mile round-trip and they couldn't deliver one and “didn't have any larger trucks, all they had was a 15 ft truck at a different pickup location”, so we had to make two 600-mile trips to get all the stuff to the new house. We were lucky enough to have the flexibility to do the added 10-hour drive/trips.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eun H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody S. 
Clasificación:
5.0

The receiving attendant (can't say enough good things about him), realized that I needed a 26 foot truck, but was only able to get a 20 foot truck and that caused me to need to make two trips. He got on the phone to his supervisor and made things good. I really liked my experience with U Haul. I thank everyone involved.

RALPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE SALE A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

Nothing comes to mind.

Travis S. 
Clasificación:
5.0

There was a problem with the uhaul.com/share website as my device was not able to upload the fuel photo that was required to complete the return through the site. Luckily, the site representative had just stepped out of the office and was able to complete the return on his device. If the representative had not been there this would have not ended in a positive experience.

IAN S. 
Clasificación:
2.0

Truck exterior was filthy - interior was clean. Also, I only drove 14 miles but had to put over 4 gallons of gas in the van. Paid for the miles at .79 cents per and another $12 in fuel from the gas station.

JEFFREY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah t V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambur R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tealeah S. 
Clasificación:
4.0

Would use again

JIM KENETH JAMES H.  |  Overall Experience 
Clasificación:
3.0

Had an issue with mice getting into the unit and making a mess of things on more than one occasion. Staff was helpful and did give us a discount due to the mice, but it is outside storage.

AMY L.  |  Overall Experience 
Clasificación:
5.0

Great facility

PAMELA S.  |  Overall Experience 
Clasificación:
4.0

I would recommend this storage and might use it again.

CYNTHIA S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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