Customer Reviews for Mountain Storage
(U-Haul Neighborhood Dealer)

781 reviews

152 St Hwy 138   Crestline, CA 92325
(Around the corner from Magic 7 Market on hwy 138 towards Silverwood Lake)

(909) 338-6496

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 4 pm
  • Tuesday - Saturday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm

Services at this Location:

Contact Us

(909) 338-6496

152 St Hwy 138
Crestline, CA 92325
(Around the corner from Magic 7 Market on hwy 138 towards Silverwood Lake)

Services at this Location:

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 4 pm
  • Tuesday - Saturday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mark stack 
Rating:
5.0

Customer service has been great on both recent occasions. The box truck worked out great

David Elliott 
Rating:
5.0

Customer did not leave a comment.

Charissa Bullock 
Rating:
5.0

Great service and friendly

Mark stack 
Rating:
5.0

Customer did not leave a comment.

Linn Fallon 
Rating:
5.0

Fast Service ,will definitely use again

Richard Ochoa 
Rating:
5.0

Customer did not leave a comment.

Curtis Smith 
Rating:
1.0

I was running slightly late on returning the trailer due to a flat on my truck. I called the Mountain Storage in Crestline and explained that I would have it returned by 5pm. Was there and returned it at 4:45 and now they are charging me for an extra full day of use that I didn’t even have the trailer, after being rude the entire time I picked up the trailer as well as when I was returning it. This is not the way to run a business. I was told if I got the trailer back by the time they closed the gate, I WOULD NOT be charged an extra day, then, when I do rush it over there, and make it back before they close, they STILL charge me an extra day that I don’t have it for??? That is rude, unnecessary, and unacceptable!!!!!! If this is how business is run, I will NEVER let anyone I know rent a U-Haul and I will make sure social media and the local new stations know how this scam works!!!!!!

Rocky Shaffer 
Rating:
5.0

Customer did not leave a comment.

John Tanner 
Rating:
5.0

Customer did not leave a comment.

Lynn Smith 
Rating:
5.0

Customer did not leave a comment.

Marisa Renberg 
Rating:
5.0

Nothing. The location that I picked the trailer up from has always been awesome. I’ve rented storage units from them before and have never been disappointed

Gary McAdam 
Rating:
5.0

This U-Haul site is amazing. The guy who greats & assist you is wonderful. Thank you for your awesome service!

Chantell Esteen 
Rating:
5.0

Everything was good

Philip DeClerck 
Rating:
5.0

Customer did not leave a comment.

Ralph Lowe 
Rating:
3.0

The 10 ft truck I rented was in bad need of maintenance- constant alarms for maintenance and check engine light flashing. Rough running and had great difficulty climbing hills, a big issue here in the So California mountains. So glad I only needed it for one day. Reported this to the clerk on return and he said he had reported it and a Uhaul mechanic had checked it out and said nothing was wrong, which the clerk called BS but couldn't do anything else until it died on the side of the road I guess.

Paul Bormann 
Rating:
5.0

Customer did not leave a comment.

Griff Boyster 
Rating:
4.0

Luie was super helpful in all areas. When we went. Thanks a million 🐻

Javier Moreno 
Rating:
5.0

Have the rain NOT arrive as I return the truck so that we won't both get wet as he checks out the truck I've just returned,. Other wise, very friendly employees, both the lady that took my reservation and the man that checked the truck in and out. Best U-haul experience I've ever had, (another U-haul place had grouchy employees who made me feel I was annoying them by trying to rent a truck). This place in VOE made me feel welcome and that they appreciated my business,

Rhea Motley 
Rating:
5.0

My experience was excellent, as always😎

SUSAN STREHLE 
Rating:
5.0

Integrate the mobile app with the location IT better. When I showed up, all the work I did the night before (upload driver’s license, payment info, etc) was not apparent… leading us to add that all over again.

Joel Chiodi 
Rating:
4.0

Not much. Service was excellent and folks were easy to work with. Check-in online was available which made the whole process seamless. Would not hesitate to use again.

David Acosta 
Rating:
4.0

The check out took way too long in my opinion

Sharon Jane Harding 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CURTIS 
Rating:
5.0

Customer did not leave a comment.

Edgardo Huerta 
Rating:
5.0

Lou at facility was very helpful. He helped with my special needs. Overall a excellent experience.

michael scotchlas 
Rating:
5.0

Customer did not leave a comment.

Reginald Coates 
Rating:
5.0

Everything was great, as always!

SUSAN STREHLE 
Rating:
5.0

I am always happy with the service I receive from ALL Uhaul locations.

Robert Reiling 
Rating:
5.0

Customer did not leave a comment.

Carol Wolfe 
Rating:
5.0

Customer did not leave a comment.

Karrie Fernandes 
Rating:
5.0

Customer did not leave a comment.

Lorraine Kearns 
Rating:
5.0

Nice quick people and service

Timothy Van Scoy 
Rating:
5.0

Smooth transaction

ROBERT COHEN 
Rating:
5.0

Customer did not leave a comment.

Snaevar Ingolfsson 
Rating:
5.0

Customer did not leave a comment.

Michael Torres 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hecht 
Rating:
5.0

Customer did not leave a comment.

Duane Miller 
Rating:
5.0

Lou is great!

Paul Van de Riet 
Rating:
5.0

Customer did not leave a comment.

Wyatt Williams 
Rating:
5.0

Customer did not leave a comment.

Ted Bartscherer 
Rating:
5.0

Manager was excellent!!!

LINDA POYER 
Rating:
5.0

Customer did not leave a comment.

Brendalee Castilloharrower 
Rating:
5.0

Customer did not leave a comment.

Mary Lindsey 
Rating:
5.0

Loved the efforts and great customer service for a smooth interaction as busy as it was with so many phone calls and customers. I appreciate the in and out service. Thank you for a great establishment and the people who work at Mountain Storage.

Christopher Straumfjord 
Rating:
5.0

Fantastic service on all accounts. I would strongly recommend to anyone.

Lamont Wright 
Rating:
4.0

all ok

Richard Felix 
Rating:
5.0

Easy online reservation, friendly customer service, easy drop off process, overall great experience!

Jill Swab 
Rating:
5.0

Customer did not leave a comment.

Chrislynn Welliver 
Rating:
5.0

Lou was very professional and friendly. Everything went smoothly when picking up and returning the van, and it ran great and made the move much easier! Will definitely be renting from him again when it’s time to move more stuff!

Paul Van-de-Riet 
Rating:
4.0

The representative at this location was very helpful.

Dante P Weaver 
Rating:
3.0

I was turned to this location by Rim Forest. I have nothing good to say about Rim Forest or U Haul for changing the drop off location and the inconvenience and extra fuel expenses and time. Lousy service

brian stoker 
Rating:
5.0

Customer did not leave a comment.

Keith Musil 
Rating:
5.0

Great service

stephen young 
Rating:
5.0

Lew in the front office was AWESOME. He should be training every u haul representative .

Ashley Sonza 
Rating:
5.0

Customer did not leave a comment.

Marlene Wolverton 
Rating:
5.0

Customer did not leave a comment.

ALI JABARI 
Rating:
5.0

Customer did not leave a comment.

Aaron Dionne 
Rating:
5.0

Customer did not leave a comment.

Tyson Underwood 
Rating:
5.0

Friendly and supportive

Harry Cotes 
Rating:
5.0

Customer did not leave a comment.

Lewis Nottke 
Rating:
5.0

Customer did not leave a comment.

Brian Waddell 
Rating:
5.0

Customer did not leave a comment.

Christopher Bonomo 
Rating:
5.0

Lou was very efficient and polite.

Al Krelnikov 
Rating:
5.0

Worked very hard at getting equipment for me and assisting with a larger truck.

Maureen Bessey 
Rating:
5.0

Fabulous!

David Gilberts 
Rating:
5.0

Zero

Nick Copp Mountain Homeless 
Rating:
5.0

Customer did not leave a comment.

Michael Martinez 
Rating:
5.0

Lew at Mountain Storage is always great. He’s super helpful. Really kind.

Kimiko Martinez 
Rating:
5.0

Nothing. Everything was perfect. Thank you!

Jerry Shelley 
Rating:
1.0

I did not place this order. I Lin Colorado and this is fraud

JOE JIMENEZ JR 
Rating:
5.0

Customer did not leave a comment.

Susan Walker 
Rating:
4.0

Customer did not leave a comment.

Georganne Novak 
Rating:
5.0

Parking. I was uncomfortable parking my car on the street where it could easily be hit.

Rawl Campbell 
Rating:
5.0

super easy

susan Bell 
Rating:
5.0

Customer did not leave a comment.

Lewis Nottke 
Rating:
5.0

Customer did not leave a comment.

Andrew Callahan 
Rating:
5.0

Continue with the same highest level of efficiency, professionalism, willingness to help and to serve customers in need…we are ever grateful; thank you!

Marleen Mann Mann VFX Aux 
Rating:
5.0

Lew my service rep was awesome... Very friendly and knowledgeable.

Jarod Poturalski 
Rating:
5.0

Great experience. Perfect experience. Thank you for the personal help from Corey the regional manager in this area for making everything right when we ran into a little glitch. Top notch

Joanne Smith 
Rating:
5.0

Customer did not leave a comment.

ana rojas 
Rating:
5.0

The lady was very nice.

Michael Torres 
Rating:
4.0

Customer did not leave a comment.

Seth Miller 
Rating:
5.0

Customer did not leave a comment.

Dean Pesquera 
Rating:
3.0

Customer did not leave a comment.

Melani Newberry 
Rating:
5.0

Quick and easy. Really good service.

Melody EDWARDS 
Rating:
5.0

great job

GARY SCHREINER 
Rating:
1.0

I was charged an extra $66 and not even notified about why and then I had a missed call on my phone about blankets and I never ordered any blankets at all

tanya winham 
Rating:
5.0

Customer did not leave a comment.

Curtis Geiske 
Rating:
4.0

Only gripe I had was that I didn’t use 5 gallons of gas but was charged for it.

Shani Hubbard 
Rating:
5.0

Excellent customer service. Very flexible. Makes for a good moving experience.

Allan Willmott 
Rating:
5.0

nothing, this business went above and beyond to accommodate our move. We could not be more satisfied.

Steven Ellison 
Rating:
5.0

Excellent service, professional, and courteous staff.

Mark Ouellette 
Rating:
5.0

Customer did not leave a comment.

Thomas VanDaam 
Rating:
5.0

Thank you

Nathaniel Norris 
Rating:
5.0

The manager, Lew, was exceptionally friendly and helpful. He helped me with my special circumstances. He was both professional and considerate. I was highly pleased with both U-Haul company/equipment, and your representative, Lew. Please let him know. --Ralph Somers, customer.

Ralph Somers 
Rating:
5.0

Great help and friendly

Michael Gordon 
Rating:
5.0

Nothing, everything went smoothly and was professionally handled.

Shelley Stead 
Rating:
5.0

Customer did not leave a comment.

Lewis Nottke 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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