Mountain Island Storage
(Distribuidor de U-Haul del vecindario)

176 comentarios

7800 Old Plank Rd   Charlotte, NC 28216

(704) 335-3297

Horario

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Contáctanos

(704) 335-3297

7800 Old Plank Rd
Charlotte, NC 28216

Horario

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very pleasant experience. I have rented from U-Haul several times before and this, by far, was the best out experience of them all. The young lady who runs this place is very pleasant, professional and proficient. The truck was ready and pulled out to the curb for pick up. Pick up took only 10 minutes. Drop off was just as quick and easy. Highly recommended!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

can't improve on perfection

Derrick T. 
Clasificación:
5.0

Excellent and friendly service!

GREGORY W. 
Clasificación:
3.0

Keep the record accurate when I got truck it shows 7/8 tank of gas and lady said it was full she didn't keep the record acuurate or didn't do right at check in time

Dharmesh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

Great staff! Very helpful and accommodating!

Robert & Jody W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY P. 
Clasificación:
5.0

Great service

HENRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald J. 
Clasificación:
5.0

Nothing, service is excellent.

Judy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

Customer service was awesome and friendly! Best ever experience! When I need to again I will frequent only this location. Thank you for the grand treatment and hospitality. “)

martin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe L. 
Clasificación:
5.0

Suzanna who runs the Mountain Island Storage location is outstanding. She is very personable and extremely efficient. She does an excellent job managing the location which provides customers with a good sense of safety and security.

Richard C. 
Clasificación:
3.0

I was told the day before that my location changed and it added an extra 45min round trip unexpectedly to my move! It was a huge inconvenience and I had to wait to get a ride. When I got there, even though I did online check in and paid in full, because I was an hour and a half later than the time I originally booked (due to having to get a new ride and added time to trip) I was told they almost gave my van away bc I was late. I never saw ANYTHING on the check in ans payment area that it you are not at the location (even if it changed beyond my control last minute) that you could lose your reservation even though it was paid in full ans online check in was completed the night before.

Jennifer T. 
Clasificación:
5.0

Customer service was excellent

Claire M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

Staff was very friendly and professional. Will definitely visit again. They make the customer feel appreciated and service was exceptional.

Rossy C. 
Clasificación:
5.0

I had a U-Haul experience just prior to this one that made me leery. However, this was genuinely a 5 star experience. The lady who processed the rental was delightful and very capable. The location was clean and welcoming. The equipment was easy to access and in good condition. Great experience!

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lace F. 
Clasificación:
5.0

Sharon and Suzanna were outstanding and made the process so easy! A+

Robert G. 
Clasificación:
5.0

Everything was perfect

Megan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

Suzanna was great, she was very friendly, knowledgeable and helpful explaining everything!

ROBERT C. 
Clasificación:
5.0

Easy going people. I had requested the truck for 10 hours but the woman knew it was the same price to keep it for 24 hours so she made the suggestion and I accepted. We ended up needing the truck for longer then 10 hours. She's a saint.

Michael H. 
Clasificación:
5.0

They're all KIND PEOPLE

Tylisha D. 
Clasificación:
5.0

This was my second time to this location. It's the best I've ever been too and will always use this one going forward. Clean, friendly, organized, etc. I went back to this one based on my first experience.

DANIEL K. 
Clasificación:
5.0

Best Uhaul experience ever and we have rented from Uhaul every time we PCS'd. I would highly recommend this location.

HOMER W. 
Clasificación:
5.0

Your customer service representative was excellent.

LaBarbara M. 
Clasificación:
4.0

I WAS GROSSLY OVERCHARGED!!!

Jessica J. 
Clasificación:
5.0

Mountain Island Storage is wonderful! They were more helpful than I can tell you. I would use them again and highly recommend them!!!

RANDALL G. 
Clasificación:
5.0

Suzanna was amazing! Best customer service I've received in years.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
1.0

No happy at all with nothing...including the manager who called me later because I made the complaint. Excuses everywhere and very rude. A complete waste of money.

Henry F. 
Clasificación:
5.0

This location closed at 2 on Sunday because of some complications I arrived about 3 not knowing they're closed a woman just happened to be there and let me through the gate to drop trailer off which was a blessing from God and really help me out excellent service

James P. 
Clasificación:
3.0

Only did a self drop off. Didn't work with anyone

Raven M. 
Clasificación:
5.0

Give the lady working there a raise, she was FANTASTIC.

Alesha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES D. 
Clasificación:
5.0

Great experience at this location. Very warm & friendly.

BRIAN Y. 
Clasificación:
5.0

Nothing. The lady working this location is awesome!!! 5 Stars!!!

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton O. 
Clasificación:
5.0

The woman who helped me was super helpful and very nice/professional. She made sure I had everything I needed and the location and equipment were very well maintained and clean. I would absolutely go back to this location!

Hugh V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kierra B. 
Clasificación:
5.0

Sweet lady at the desk and she helped me get the truck i needed to move thank you!!

JANIAMARTINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Suzanne is simply amazing! Her customer service can not be matched!

JARVIS M. 
Clasificación:
3.0

It's Not because of the location or the people that I wouldn't recommend UHaul, it's the customer service that split my order to 2 locations and made me drive all over pick up my order. UHaul was not prepared as we agreed.

Michael K. 
Clasificación:
3.0

Suzanna asked me to get out and lift the trailer off of the car. She was not able to do it herself. That was the first time that I have ever had to lift the trailer off of my car for an employee.

SHANNON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESTER R. 
Clasificación:
3.0

Have more help

Glenn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
5.0

No improvements necessary. Suzanna is an excellent associate that is willing to help in anyway she can. Thank you Suzanna.

Stephanie K. 
Clasificación:
2.0

My equipment was not In the truck. I had to move my belongings without the 2 dollies and furniture pads.

Bromontie D. 
Clasificación:
5.0

The return online needs upgrading. I tried for over and over again and was on hold with your customer service for almost 45 minutes trying to return my truck.

TIWANNA K. 
Clasificación:
5.0

great service

maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany F. 
Clasificación:
5.0

I Love the outstanding customer service that I received from Sharon. I will definitely recommend to friends & Family.

Jamille J. 
Clasificación:
4.0

I love Mrs. Suzzanna

Markia M. 
Clasificación:
5.0

No complaints. She represented the company very well with excellent customer service.

qonza C. 
Clasificación:
5.0

The movers were exceptional, punctual (arrived 15 minutes early) and professional I would recommend to family and Friends!! Furniture was set up perfectly without a scratch!!!! 100% satisfied with their services

Kayla H. 
Clasificación:
5.0

Suzanna and Sharon were both on site and very helpful.

Cheryl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

Great Experience! Wonderful Clerk assisted us!

Viridiana A. 
Clasificación:
5.0

Suzzanna was a pleasure to meet and rent from! Beyond 5 star service! I wouldn't rent from anyone else!

Eduardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted O. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco S. 
Clasificación:
5.0

Keep Mrs Suzanna working there she is the best

CARLOS S. 
Clasificación:
5.0

N/C

Takisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merriebeth C. 
Clasificación:
3.0

It depends who's working

Bernadette F. 
Clasificación:
5.0

Susanna was awesome. I think I spelled her name wrong but she has excellent customer service.

Gabrielle T. 
Clasificación:
5.0

Excellent customer service

Axel U. 
Clasificación:
5.0

Excellent facility and excellent customer service. Suzzanna was very knowledgeable, helpful and focused on putting the customer first.

Tony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin G. 
Clasificación:
5.0

Susannah turned out to be an old friend and was so helpful in trying to make sure we had the right trailer for our move. I highly recommend this U-Haul service center.

Kathryn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
3.0

I was overcharged for my rental I went 14 miles and was charged for 50. How is that possible? I am extremely upset with this and will not be using this location again.

Dejhanaya Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

Great location for me. Just 10 minutes from the house. Sharon is always on top of top of things and willing to help.

Tracy S. 
Clasificación:
5.0

Suzanne is the BEST !!!!!

Howard K. 
Clasificación:
5.0

Becky at the check in desk was very friendly, helpful and knowledgable about the u-haul trucks, the check in and check out process and the area. She was great! My 15 foot truck could use some TLC - it was like a wild ride with Mr. Toad - but it got us to and from in a 40 mile RT so we're all good. I will definately recommend this location and the staff!

Melissa W. 
Clasificación:
5.0

Very friendly and helpful staff.

Elizebeth L. 
Clasificación:
3.0

Cancellation process should be easier. The woman I spoke with said that it would be easier for ME to go line and cancel because it's harder for her to do it. Poor customer service.

Ylonda S. | Reservación
Clasificación:
5.0

Suzanna is excellent! She followed up with everything, was very professional!

Tracy B. | Reservación
Clasificación:
5.0

A representative called me upon reservation to confirm and also again to see if I needed a truck. Great customer service.

Tracy B. | Reservación
Clasificación:
1.0

They did not honor the free one month storage.

Kyrea M. | Reservación
Clasificación:
5.0

Excellent Customer service from the time I walked in. And Suzanne and the staff as AWESOME always there if I had a question . Great job.

Sheila W.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful. Facility is clean, well lit and centrally located.

Cheryl T. | Reservación
Clasificación:
5.0

The workers are very helpful and polite. The facility is clean and we'll lit at night. I love the gate. I felt safe and didn't feel rush at anytime during my experience. Well recommend facility.

Joshua M. | Reservación
No se han enviado comentarios para esta ubicación.

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