These people are amazing. They are the only U-Haul I'll ever use again. They are not out there to make an extra buck or two off of you. I have been in a bind a couple times where I needed to extend the use of the vehicle I was renting. Chris is so easy going and understanding and willing to work with you as long as you keep them in the know.. I would give them 10stars if allowed. If I could change one thing it would be the ability to park my vehicle on site instead of having to find a ride to pick up the U-Haul and to get me back home. However I totally understand with all the bad crap going on. I surely would want to be held reliable for someone else's car. That's for sure... Hope everyone has a wonderful Thanksgiving! AllisonALLISON L.
Customer Reviews for Mountain General Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dave B.
Had such a great experience. He took care of the problem I had with other location not accommodating me. He needs more access to equipment.Lisa K.
Super nice staff!tracy J.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Laurlie V.
El cliente no dejó un comentario.Ron H.
El cliente no dejó un comentario.david H.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Jacob H.
What great customer service. 👏 A+Nickolas C.
Have it ready before delivery timeLeann D.
Nothing. Job well done!Gail M.
He went above and beyond for my U-Haul rental. Whatever you are paying this man, pay him more.brandon H.
Getting the truck was easy, however returning the truck was an issue. No one was at General Mountain Thrift or answered the phone when we tried calling. We ended up going to another uhaul location nearby and they were able to take the truck for us. Such an inconvenient and odd ordeal. There were other people waiting to return a truck as well. I would not recommend using this place, they seem unreliable.Mary B.
no one around, no answer by phone, no key drop box. during business hours, it was a surprise. thankfully corporate was available and extremely helpful, got us checked in remotely, in a timely and courteous manner. thanks U-Haul.kneale L.
I made my reservation online and checked in online. I set the estimate of mileage to 30 because I was staying local. 30 miles was GENEROUS. The woman who helped me was very nice, she even let me use their employee only restroom; HOWEVER, when going through the screens of my reservation, I saw her change the estimated mileage to 60 miles making my reservation almost $350. While confirming everything with me, I made her change it back to what I put in the reservation. I just thought this was very shady. Idk if they make money off of how large someone's reservation is, but it just did not sit right with me. Overall i went 9 miles. Again 30 was GENEROUS. I told her what I would be doing with the truck, so for her to change the mileage seemed very sneaky. If I wasn't paying attention, the hold on my credit card would have been over triple what I was estimated online, and 4 times over what I actually paid for the truck rental. Idk if this is policy, but it just seemed very shady overall and I will not be returning to this location to rent a truck.Kaitlyn R.
The people were nice but not knowledgeable about charges and the billing. I feel like I was totally overcharged as I looked online and the truck was $649 but at pickup it was $719. I was told the prices change dailyâ€¦.that is not a wise business idea.Mary lynn E.
Rough trip staff helped out with return of equipmentjoseph R.
El cliente no dejó un comentario.Melissa W.
Great communication on them drop off. Excellent!Alan B.
El cliente no dejó un comentario.CHRISTOPHER O.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.markus M.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Michael J.
The clerk at the counter did an excellent job taking my information and ringing me up. She was also very funny and kept me laughing the whole time.Jonathan A.
The service was very excellent and I would go there again and rent a truckGenice J.
This place is amazing! Great customer service! Easy to deal with and fast! I returned my equipment on Labor Day, and they came in to help me with the check in process.Leon P.
This is a thrift store with a very small parking lot. One person on cash register. Cell phone to check us in and battery was dead, poor cell service when they got it charged. No one to help lift off truck. Took forever.DONALD B.
El cliente no dejó un comentario.Mike W.
Original reservation was botched, Kirkland location told me they overbooked me and gave my reserved truck away to someone else. Next closest truck available for our move day was 1hr 30mins out of the way, causing a 3 hour delay. Then when I went to drop off at the location listed on the reservation I was told it was the wrong location and I had to drive out of the way again wasting another hour.Jared A.
The truck had a serious exhaust leak that was filtering into the cab of the truck, so I had to drive with the window cracked. It also made the truck extremely loud and impossible to have comfortable conversation in. ***I do NOT blame this location...this should have been fixed before they got the truck at the location.Angela S.
Get more people like Chris to run your other hubs. Professional, respectful, responsible and responsive. He dealt with a non return and made sure we were not delayed at all.Darlene L.
Chris is great, polite and helpful The van was clean and I'm glad we rented hereRoberta C.
Not enough room to maneuver a 20' truck with a transport trailer. I requested the bigger location farther north on Pacific, but somehow was sent here.David K.
The facility is getting back to what they have always accomplished. Excellent service from the employees.CHRISTOPHER O.
Customer service is excellent. Communications were great from pick to deliveryâ€¦Carla G.
Stop using 3rd party companies to rent trucks or at least ensure that you inspect these companies so that the Uhaul brand is not associated with locations like this one. This location is straight up "scary", the entire building is dilapidated, there is trash around the left side and all throughout the back. There is no key drop off for after hours, also the posted times are not being adhered to. They were supposed to be open until 6 pm and we arrived at 5 pm to an closed up building with no one around.Jeff P.
One of the tires on the trailer had less than the legal amount of tread left!!ALVIN K.
The young man who helped us was very professional and knowledgeableMartha H.
The young man who help us was very professional and respectful and will highly recommend this location to everyonedon N.
El cliente no dejó un comentario.David V.
I think these guys are the greatest! They totally will work with you on everything! I won't rent from any other U-Haul again.ALLISON L.
Continue with customer service a pleasure to be therePatrick D.
El cliente no dejó un comentario.Alfred T.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Miriam H.
El cliente no dejó un comentario.Kenneth S.
small but nice and employee that assisted me was awesome!Bobby W.
The UHAUL website for customers returning equipment was easy to use but was extremely slow. The website the employee used at the pick up location was very slow as well.Nicole B.
Extraordinario servicio al clientetom J.
El cliente no dejó un comentario.Robie D.
El cliente no dejó un comentario.Warren M.
Customer service was outstandingJeremy H.
Great service all around!Wayne F.
Nothing... Great people at drop location, very friendly and helpful.Gary C.
They were very amazing with customer service also process was nice and easy . They treat guest with respect. I will always come here to rent U-Haul if I had to againJenella L.
This place was great! The guy that helped us was funny and helpful and rgey have a thruft store on site that takes donations!Kenneth C.
No need to improve!David D.
Very helpful and knowledgeable. They provided clear communication and friendly service!Allison T.
El cliente no dejó un comentario.Shawna H.
The staff was friendly and efficient.JAMES F.
This place is awesome to rent a uhaul from and they are very friendly and I couldn't say better things about this location as they did everything to help make my move less stressful when I ended up needing more time! This place deserves 100 stars! ¡Gracias!Brandy F.
Loki was so helpful! Great conversation, and really pleasant experience! Everything you look for in customer service.Alexis P.
The truck had a hole in the top corner. The truck got water all inside a lot of my things got wet and damagedJoseph G.
Crystal was so beyond helpful and professional, but she was a refreshingly real person that provided amazing customer service. Absolute asset to the company. Thank you Crystal!!! You turned my terrible day around. :)Alexis P.
Everyone was awesome!!!TRAVIS H.
I have rented U.hauls with some regularity over the last 30 years and Mt. General -- via the amazingly efficient Krystal -- was the speediest ever. This being the case even with a computer glitch happening around my reservation. Outstanding service!David E.
Great service and great people!!!Roby A.
Warm customer service. Quick and easy check and out process!NIKKIA M.
Awesome customer service!!! Seriously I couldn't have asked for more!!!RICHARD S.
El cliente no dejó un comentario.MICHAEL P.
They were greatkyle T.
El cliente no dejó un comentario.William W.
Servicio al cliente de excelencia. Will definitely use them and recommend them.RICHARD S.
El cliente no dejó un comentario.EunYoung J.
El cliente no dejó un comentario.Rebecca J.
El cliente no dejó un comentario.DWAYNE T.
Off the beat and path. Quick in and out check in. Great customer service.SHARON S.
El cliente no dejó un comentario.EZARD M.
Excellent service, very professional, quick and efficient!Alan B.
The female was really patient with me and her customer service was excellent, great service.LATRAVIOUS B.
El cliente no dejó un comentario.JEROME V.
El cliente no dejó un comentario.Kathleen R.
Not a thing customer service was awesomeRAMIRO R.
Customer service was excellent 👌Judith G.
Tammy was amazing. She was knowledgeable and worked with us to get our difficult estate move done. She reminded us to get boxes! We had just enough boxes to complete this move. She saved us time! Her customer service was excellent! We will use her rentals in any future moves! Thank you very much Tammy!DELORES S.
Best customer service I've ever had.RYAN J.
El cliente no dejó un comentario.DENNIS M.
courteous and friendlyJAMES EARL E.
This is my second time using this U-Haul station. Hands down the most helpful courteous service I have ever received at any U-Haul station. Chis is on it!!Michael L.
Amazing customer service! We had a emergency and they were very helpful! I will use them again.KRISTINA RUTH M.
They helped me with doing my return but pictures in of the damaged truck that I picked up it was pretty damaged I did not get a refund for the damages but I did get a refund for the extra day that was put on thereZenaida L.
El cliente no dejó un comentario.October L.
I thought the truck I was renting was 25.99 a day plus milage......LEILA C.
Keep it up U haulJoseph W.
That were very professional and helpful. Would use them next I need a uhaulJOHN R.