Comentarios del cliente para Morty Management Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Morty Management Inc

Grado total:

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Robert L. en

Grado:

The gas tank was not full.

John R. en

Grado:

Have a uhaul sign to make it easier for customer to locate destination

Thelma C. en

Grado:

El cliente no dejó un comentario.

JANICE C. en

Grado:

I did not like that I was not giving a balance of the cost of the rental when I returned. You withheld almost $400, but could not give me the amt that would be taken from my card????????????

Marty C. en

Grado:

I was OVERCHARGED 900.00 which has wrecked my bank account

Jasper J. en

Grado:

Everything was perfect

Philip I. en

Grado:

El cliente no dejó un comentario.

Monica L. en

Grado:

El cliente no dejó un comentario.

myra R. en

Grado:

Very impressive

Albert T. en

Grado:

El cliente no dejó un comentario.

Debra F. en

Grado:

The man working there takes other customers before finally take care of me.

Drake M. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

We had a very bad start to this rental. We were contacted on the day of our pick-up with a change of pick-up location, to a very inconvenient new location in a different city, requiring us to go through a congested tunnel with tolls. I asked for other possibilities in the original city of our booking and was basically told that our only choice was to go to the new assigned location. Then, having made it through the tunnel, we drove right past that location, which turned out to be an Exxon gas station with three U-Haul vehicles parked behind it. So I am answering "Not Applicable" to the question about recommending this location to a friend, because I did not choose the location. There are two reasons I am not giving the lowest possible rating on the pick-up experience. (1) The vehicle was clean and in good condition. (2) The young man at the Exxon gas station knew his stuff, got us signed up and on our way quickly - thank goodness, because we had lost a lot of time by now - and was relaxed and friendly. We couldn't be mad at him, even though we were very, very mad at U-Haul at this point. Sorry I don't have his name, but kudos to him. He helped turn the corner on our rental experience and, once we had calmed down, things went well from that point onwards.

gilmer P. en

Grado:

Truck had items (debris) left from the previous person that had rented it. Waiting time to pick up and return were too long because there was only ONE worker performing several tasks. Motley MGMT is a gas station, fast food service restaurant & convenience store combined. More employees are needed.

neil N. en

Grado:

Data input for customer should match customers account info. My address is different on my receipt, different from profile address. This rental is not on my account.

erin G. en

Grado:

Worst experience ever. Our reserved truck was given to somebody else using our reservation earlier that day. Then the clerk behind the counter said he was unable to do anything, he could not rent us the truck without a reservation which had been given to somebody else, and he could not make a reservation for us. We had to call U-Haul and do it over the phone. This is a convenient store, so as we are dealing with this clerk we are continually having to pause and wait for him to sell beer cigarettes and gas. It was extremely frustrating.

erin G. en

Grado:

When we arrived at our appointed time to pick up our truck we were informed we had already picked it up and returned it earlier that day. We had not. We were told our reservation was gone because it had already been used. We had not used it. The man behind the counter told us he was not the person there that morning when our reservation was used so he didn’t know what happened and he could not do anything about it. He said he could not rent the truck to us without a reservation and he could not make a reservation for us. We ended up calling uhaul and dealing with someone on the phone to make a new reservation.

Latarsha M. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

The operator did not help me put the dolly on the truck and didn't give me a receipt

Tiphany G. en

Grado:

El cliente no dejó un comentario.

Collin H. en

Grado:

It was also a gas station and the attendant constantly would stop helping me to sell lottery tickets to people coming in the store.

cara L. en

Grado:

Had to wait for customers who were purchasing gas and others who were buying convenience items from the gas station store. No one walked outside to look at trailer or vehicle. Handed us a hand written ticket with the trailer number on it and sent us out to find it. Still have no receipt.

MONA F. en

Grado:

The rep was rude and he put the wrong information down for my rental then charged me double for my rental and did not refund my money. He got very rude and belligerent and even asked me. Pto leave the store. I would not leave until after my rental purchase was rectified. My husband went to deal with him and was told that they would be refunding my money after 7pm this day 6/26/2019. It is now 7:43pm and there's been no refund as of yet. I will never deal with this particular location ever again and I will tell others not to as well. Online they were to be opened at 6am but the clerk was late and did not get there until 6:45am NEVER NEVER,AGAIN!

Erica T. en

Grado:

This company charged me for two days then had the nerve to tell me they are only there for the gas and the mileage i was in the store for over an hour while the cashier waited on customers making my rental late...even when i called the 800 number to complain the cashier still had not closed out my reservation...totally unprofessional!!

Rickey H. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

Have one way reservations only be picked up at facikities with other equipment (refrigerator dolly etc) had to drive to an actual uhaul that was not a gas station to pick up a dolly and boxes.

Michele S. en

Grado:

I had an absolutely horrible experience and when I have to move from VA to NJ next year and my boyfriend has to move from Northern NJ to Southern NJ. I will make sure neither of us use u-haul to make our moves. I will also be making sure to tell all my students that graduate in May about my experience so they do not make the same mistake I do when moving to their new jobs.

Laura W. en

Grado:

I was rudely accused of trying to rob them when proceeding to pick up my rental. The owner was extremely rude. Threatening to call cops. They also didn't have the dollies I rented. I will not ever rent a uhaul from them again. Never.!!! Worse experience ever!

William A. en

Grado:

El cliente no dejó un comentario.

Brannon G. en

Grado:

The gentlemen who processed my return was friendly and efficient.

Jessica O. en

Grado:

El cliente no dejó un comentario.

KATHY L. en

Grado:

El cliente no dejó un comentario.

Noah E. en

Grado:

Did not receive a copy of the contract/receipt. Had to call to get copy.

Velma H. en

Grado:

El cliente no dejó un comentario.

Shakeva M. en

Grado:

El cliente no dejó un comentario.

Meagan S. en

Grado:

Did not know what they were doing- could not help me attach my car to the dolly. I had to go to 3 different uhaul locations for equipment and help.

Roger N. en

Grado:

El cliente no dejó un comentario.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

john T. en

Grado:

El cliente no dejó un comentario.

jerod B. en

Grado:

Great

earnest H. en

Grado:

Thanks a lot. We will come back

Katelyn M. en

Grado:

This was the WORST U-haul experience I've ever had. The location was a horribly dirty old gas station that did not even have all of the equipment I ordered AFTER being redirected to this location when my location of choice did not have the size of truck I needed. The staff member of the location was very inattentive, helping other customers while we were trying to finalize our pickup (while having issues because of the lack of correct equipment and no method of printing a receipt - something necessary as I have to submit my receipts for an expense report for work). Absolutely horrible.

Bobby B. en

Grado:

Nice place great food. I will come again

Christopher C. en

Grado:

Clean store . Great management

Anthony H. en

Grado:

I will come back again

George C. en

Grado:

Great people

mimose P. en

Grado:

El cliente no dejó un comentario.

chris T. en

Grado:

Great service

GLEN F. en

Grado:

Great guys

Robin B. en

Grado:

This location was very much unorganized. From the reception to the return.

larry R. en

Grado:

El cliente no dejó un comentario.

Willis T. en

Grado:

Best food best services

Marlon F. en

Grado:

El cliente no dejó un comentario.

Minh C. en

Grado:

El cliente no dejó un comentario.

judy S. en

Grado:

Very busy location. Pending authorization was applied against account balance on credit card. Transaction was paid by cash. Worked with credit card company to resolve

Kirsten S. en

Grado:

El cliente no dejó un comentario.

raphael C. en

Grado:

My wife dropped the trailer off and they made her unhook herself, the owner was rude and disrespectful

Michael R. en

Grado:

The website or App needs to locate a drop off closer to the end location it cost me another 10 miles. There was a drop off site 1.93 mile away, and the customer rep was unable to make the change, very disappointed. We are going to be in the market to move my kids back to NJ but I will look alot closer to other truck companies in the future!

Latasha R. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

Person was 15 minutes late and location was not open for drop off. I was charged an extra day because clerk was 15 minutes late.

Eric F. en

Grado:

El cliente no dejó un comentario.

Toccara M. en

Grado:

Wonderful experience

Dennis G. en

Grado:

N/A

William F. en

Grado:

The man had no idea what he was doing and was completely confused the whole time. He then told me what I owed and I paid and left after being there way too long. Upon receiving the receipt in my email, I realized I had been grossly overcharged, as I was charged for 2 extra days for a truck and tow dolly which was inaccurate. When I called U haul to rectify the issue, I was on hold for 30 minutes without speaking with anyone.

Bobby B. en

Grado:

Our rate was wrong. Felt like we were overcharged. It might be with this guy in high street and his uhaul franchise, but we were charged double what I thought it was gonna be, very unsatisfactory

robert M. en

Grado:

excellent service without any delay

Dominique C. en

Grado:

Best services.great food

JAMES S. en

Grado:

I already did.

Lynzi M. en

Grado:

The customer service aspect when I was returning the truck and dolly was unacceptable. I could not get a straight answer for the extra charges that I had and he would not explain them to me. Also, when I was trying to talk to him about the truck rental he would leave every few minutes to take care of other customers.

kim L. en

Grado:

Filled out information on line. Had to redo once I arrived. The gentleman waiting on me was also running the cash register at the store. Then someone had to assit him with the reservation. Had to enter my information twice. It took way too long. I was disappointed. Never had that experience with Uhaul. That was the worst.

Claude C. en

Grado:

El cliente no dejó un comentario.

Debra B. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Johnny D. en

Grado:

I was rented a tow dollie with a tire with the Belts showing very un safe im just thank full to God it Didnt blow out with my car on it so ,im very disapointed And i Say Dam lucky!!!

Loris A. en

Grado:

El cliente no dejó un comentario.

Alonzo T. en

Grado:

I walked in and asked if this was the drop off location the guy behind the counter said yes and that all be needed was the gas hand reading and the mileage. I gave him the info and the gas hand was st the correct level and I used exactly 48 miles. The same amount i rented the truck for. The clerk told me I should receive a email recipiet in about 30 minutes which seemed weird but now makes sense because he charged me for a extra day rental and a extra insurance fee. I did not have the vehicle a extra day. The truck was returned on time. And for that I don’t recommend this location and I probably won’t use uhual anymore

Chrisyarna G. en

Grado:

El cliente no dejó un comentario.

Ernestine J. en

Grado:

Great services

John F. en

Grado:

El cliente no dejó un comentario.

Randolph H. en

Grado:

El cliente no dejó un comentario.

charity S. en

Grado:

El cliente no dejó un comentario.

Hazel L. en

Grado:

El cliente no dejó un comentario.

mark S. en

Grado:

El cliente no dejó un comentario.

Joe H. en

Grado:

El cliente no dejó un comentario.

MERLE B. en

Grado:

Great services . I will do more business. Thanks

Lorena T. en

Grado:

El cliente no dejó un comentario.

Richard N. en

Grado:

Ordered pads. No pads available at site. Unable to get printed receipt at time of pickup. Printer was being worked on.

Nora AND Brady L. en

Grado:

KInd of difficult location to maneuver with gas pumps and lots of traffic

Pamela P. en

Grado:

The truck need to be served. There was no equipment in the truck. No dolly or covers. The front wheels felt like they were going to come off. It was a rough riding truck. I would not recommend this location to anyone.

Rebecca K. en

Grado:

El cliente no dejó un comentario.

desmond J. en

Grado:

Great service. Great fried chicken

KATHY J. en

Grado:

I will come back again

Ralph C. en

Grado:

When I selected a preferred pickup location I selected one that was close by. My reservation was then sent to a location that required me to go through a toll in order to pick up my truck. This new location never called me to update me that my pick up location had been changed. Not only did I drive to my preferred location, I was then sent 20 minutes away through a toll to get the truck.

JOHN-TEVIN D. en

Grado:

Best service

Quirstin W. en

Grado:

I was charged for a 2 day rental, but I only used the rental for 10 hours. When asking for clarification, the representative told me he didn't know what I was talking about.

RODNEY F. en

Grado:

Best service

CHESTER B. en

Grado:

Best manger I will come back again

Linda H. en

Grado:

Great service

ruth P. en

Grado:

Nice place with best fried chicken in town