Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)

1,316 reviews

162 Milford St   Upton, MA 01568

(508) 603-7304

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(508) 603-7304

162 Milford St
Upton, MA 01568

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Drummond 
Rating:
5.0

Customer did not leave a comment.

JOHN DESISTO 
Rating:
5.0

Amazing & consistent service provided when renting from this location.

Scott Shepard 
Rating:
5.0

Excellent service !! Wonderful to work with

MAUREEN QUINN 
Rating:
5.0

Customer did not leave a comment.

Margaret Blair 
Rating:
5.0

Customer did not leave a comment.

Danielle Sutton 
Rating:
5.0

Really easy interaction in both picking up and dropping off thr uhual. Thanks!

James Kozel 
Rating:
5.0

Extremely good service and convenient location for me

CHARLES LAMB 
Rating:
5.0

Customer did not leave a comment.

CHRIS BUCKLEY 
Rating:
5.0

Best customer service ever! I’d give more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Tayna De Freita 
Rating:
2.0

terrible customer service, the van was dirty, smelled of urine, and scruffy, with bad brakes, not to mention the terrible experience with the app in which I spent more than 20 minutes to check in and check out was the same problem. I should have rented from another company without a doubt

Vanderlei Pereira dos Santos J 
Rating:
5.0

Couldn’t be better

willis PUTNEY 
Rating:
5.0

Bob Motuzas is very professional and helpful

DENNIS ARCUDI 
Rating:
5.0

Customer did not leave a comment.

Amy Favali 
Rating:
5.0

Bob Motuzas is the best dealership around.

DENNIS ARCUDI 
Rating:
5.0

The location was great. The app is too slow. It took ten mins to checkout on the app and I left before processing was complete

Doug Pavone 
Rating:
5.0

Nothing to improve

RICHARD POWERS 
Rating:
5.0

Customer did not leave a comment.

PETER KONDEK 
Rating:
5.0

Customer did not leave a comment.

glenda santos 
Rating:
5.0

No improvements needed

mark harding 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD MALKIN 
Rating:
5.0

I uploaded all pertinent information prior to the rental pick up. But I was prompted to enter everything again At pickup time. It took a half hour to complete the transaction. Not very efficient or convenient.

JOHN BORRA 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS KANNER 
Rating:
1.0

The drop off experience was really painful and the customer service was rude

Pradeep Honaganahalli Basava 
Rating:
5.0

Customer did not leave a comment.

Brett Dion 
Rating:
5.0

Customer did not leave a comment.

Joe Formosa 
Rating:
5.0

Always great service.

David Mercer 
Rating:
5.0

The owner was amazing. So friendly and helpful! I will definitely keep renting here. Will recommend to everyone in the area! The trailer we rented was in perfect conditions.

Amanda Mourao 
Rating:
5.0

Customer did not leave a comment.

KEITH PAVIA 
Rating:
5.0

Customer did not leave a comment.

David Mercer 
Rating:
4.0

Be prepared when customer arrives.

John Owens 
Rating:
5.0

Customer did not leave a comment.

TAEWOO YI 
Rating:
5.0

Customer did not leave a comment.

Brian Ferrara 
Rating:
5.0

Customer did not leave a comment.

Paul Moreira 
Rating:
1.0

This location has no cell service. I was unable to upload my picture and has to drive down the street to get cell service. It took me over an hour to check in. It was frustrating and infuriating at 6am!

Christopher Laverdiere 
Rating:
5.0

Awesome shop with knowledgable staff. Trailer was perfect to haul a used car from Ct to MA, 2 hr 10 min ride.

Jeff Hill 
Rating:
5.0

Customer did not leave a comment.

Shelley Gorman 
Rating:
5.0

Customer did not leave a comment.

Robert Murray 
Rating:
5.0

Awesome customer service! I forgot the gentlemen's name that assisted me; he was so great!

Jennifer Matchett 
Rating:
5.0

I would not consider renting a U-Haul from anyone else other than Motuzas Automotive!

Melissa Mercon 
Rating:
5.0

Customer did not leave a comment.

NAS FRAZAO 
Rating:
1.0

I reserved a self check in pick up. The owner, Bob, called moments before business closed on Friday, Columbus Day weekend, to tell me if I wasn’t there by 4pm to pick up the I haul it would be canceled. I rushed out of work to go get it. I arrived before the store should have been closed, but he locked up early for the weekend so I went around back and knocked on the back door. Bob opened it and was extremely aggressive and rude. He denied making the call even though he left a voicemail telling me the uhaul would be canceled. Then he refused to help, got on his Jeep and drove away. Fortunately I was able to check in online and get my uhaul. Bob seemed like he was under the influence of drugs and alcohol. He’s a jerk. Rent your uhaul from another dealer.

Derek Dauphinee 
Rating:
5.0

Nothing

Dave Burke 
Rating:
5.0

Great job …. Very satisfied …. Everything worked out as planned …. Mr.Motuzas handled everything very professionally and courteously …. Thank you. Tony Chinappi

TONY CHINAPPI 
Rating:
5.0

Customer did not leave a comment.

Ernest Hart 
Rating:
4.0

Customer did not leave a comment.

Christopher Petrie 
Rating:
5.0

Customer did not leave a comment.

Marie Kitchen 
Rating:
5.0

This is the best U-Haul location I've ever seen, Bob was the best guy to work with, friendly and helpful, great experience!!

Russell MacMannis 
Rating:
5.0

Customer did not leave a comment.

Harry Law 
Rating:
5.0

My cell service wasn’t great, so some steps of 24/7 share took longer

Walter Esker 
Rating:
5.0

Customer did not leave a comment.

BOB MOTUZAS 
Rating:
2.0

windshield, wipers were bad. Truck was really dirty in the cab and the back. I thought renting at 3 pm gave me 24 hours from when I started renting. I showed up and the guy told me I needed it back in 6 hours and wanted me to pay a full day. Nobody told me they don’t rent that way.

Matthew ward 
Rating:
5.0

Customer did not leave a comment.

Pacifico Decapua 
Rating:
5.0

Customer did not leave a comment.

MIKE BALLOU 
Rating:
5.0

Customer did not leave a comment.

JOHN DESISTO 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KABARRUBIAS 
Rating:
5.0

Customer did not leave a comment.

David Hedges 
Rating:
5.0

Location is fantastic. I wish the UHaul app wouldn’t make me put in photos of my drivers license again once I’m in the system.

ANDREW DESCHENES 
Rating:
5.0

The agent was awesome!!!

JUAN PEREZ 
Rating:
5.0

Customer did not leave a comment.

JOHN DESISTO 
Rating:
5.0

Customer did not leave a comment.

Donna Agnew 
Rating:
5.0

Customer did not leave a comment.

TAEWOO YI 
Rating:
5.0

Again, the customer service excellent they understood that I needed to keep the truck another day, due to getting my keys to the new apartment with no questions asked just that they know how things don't goes as planned I would give them 10* Stars no questions asked!!

Carmina Shelton 
Rating:
5.0

nothing.... Bob is great. Always friendly and helpful. Rented here many times before. Very clean. Keep up good work.

DANNY PALMUCCI 
Rating:
5.0

Customer did not leave a comment.

David Hedges 
Rating:
5.0

Awesome job no improve mints

GREGORY DIATELEVI 
Rating:
5.0

Customer did not leave a comment.

Raymond Leveille 
Rating:
3.0

Everything was good.

DAVID COMOLLI 
Rating:
5.0

Customer did not leave a comment.

KEVIN TOMASO 
Rating:
5.0

Customer did not leave a comment.

JOHN DESISTO 
Rating:
5.0

Customer did not leave a comment.

Avery Macdonald 
Rating:
5.0

Customer did not leave a comment.

Johanna Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Daniel Swineford 
Rating:
5.0

Excellent location with ample safe parking for return of vehicle. Very friendly staff and clean/well organized space.

MICHAEL SIIPOLA 
Rating:
5.0

Customer did not leave a comment.

KELLY GILCHRIST 
Rating:
5.0

Customers services are wonderful, he's so friendly and helpful, thank you so much.

angel flecha 
Rating:
5.0

No improvements needed. Service was friendly, fast and most accommodating.

John Crawford 
Rating:
1.0

We were told we had a different drop off location in our contract and only found out that we would be dropping off at this location once we showed up at the other location. There was no notification from Uhaul or the drop off location that things had been switched. In addition it added on extra mileage that we were charged for. Very poor drop off experience overall

Stephanie Boyan 
Rating:
5.0

Nothing at this location everything was great.

DAVID BIANCO 
Rating:
5.0

Great people, have lots of trucks in Perfect working condition.

Christian Tanner 
Rating:
5.0

Customer did not leave a comment.

Cara Noferi 
Rating:
5.0

Amazing!

bruce dambra 
Rating:
5.0

Both the start and end locations were great to work with! Made it easy to get myself out of a jam!

Steven Lobisser 
Rating:
4.0

Customer did not leave a comment.

Steve Carlson 
Rating:
5.0

Customer did not leave a comment.

Gary Costello 
Rating:
5.0

van was great to drive and work very well.

Lawrence Hagerty 
Rating:
5.0

They were very happy. Turned the trailer in 2 days early, they had no other 5x8s. They needed one.

Richard Bianco 
Rating:
5.0

Customer did not leave a comment.

Michael Levangie 
Rating:
5.0

They went above and beyond for me.

Cheri Goulet 
Rating:
5.0

Bob was great from the moment I called with drop off location questions and assisting with getting the car trailer off to empty the truck.

Suzanne McDonough 
Rating:
4.0

I dropped off after hours. I didn't see the facility.

Brian Pazol 
Rating:
5.0

I'm was so happy with the customer service. The guy is so nice and good person, he help me a lot, thank you so much for your help.

Angel Flecha 
Rating:
3.0

Had difficulty in picking up the rental specially with UHaul app. I am not sure why the app was forcing me to add my driver license front and back photos again which I had uploaded them the day I booked my reservation. So I tried four or five times in uploading my drivers license (F/B) again to complete the process to get the lock box details to pick my rental. I had called your help desk (800 468 4285) to get the assistance. I was told that there was a technical glitch with my rental which was preventing me to complete the process to get the lock-box details to pick the rental where the customer service was able to assist me after devoting my time (30 min at-least) to get this fixed. First of all I dont understand why I have been forced to download the app in order to complete my pickup of rental. Is this the way your company force customers to use the app shouldn't the download or use be voluntary.

Venu Rapur 
Rating:
5.0

Customer did not leave a comment.

Brent Langston 
Rating:
5.0

Customer did not leave a comment.

BILL DENNETT 
Rating:
5.0

Expensive rates but well run facility. Would highly recommend them to others in the area.

phil benoit 
Rating:
5.0

Great service - professional staff

Amy M Donahue 
Rating:
5.0

Great experience. The app was super helpful when dropping off the trailer.

David Savage 
Rating:
5.0

Owner was a very nice person and very friendly

MARK GILDEA 
Rating:
5.0

I think the service is great at Motuzas, just keep it up

JOHN DESISTO 
Rating:
5.0

Not only friendly and helpful, but understanding of my situation

JOANNE GALLANT  |  Overall Experience 
Rating:
5.0

All went very smoothly!

Richard Siegfried  |  Overall Experience 
Rating:
5.0

Excellent customer service

maria DEFILIPPIS  |  Overall Experience 
No reviews have been submitted for this location.

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