returned the trailer at 2 PM on 10/28, the same day I picked it up. Why did Motovated Auto Repair charge an "after hours service fee" of $20? It was the middle of the business day!Henry G.
Customer Reviews for Motovated Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nadine was excellent in setting it all up, answered the phone when I called, no delays everything went smoothTom T.
El cliente no dejó un comentario.James C.
Give them the services they paid for and get better help to work at your stores and make it easy to reach a customer help line!!!!!!!!!Lisa R.
El cliente no dejó un comentario.David H.
Have 10 foot trucks available. I got stuck with a 17 foot truck that had 162,000 miles on it, so it guzzled gas. The battery died and there was lots of corrosion on the terminal cables.Keturah K.
El cliente no dejó un comentario.Rafik E.
This was not the closet location to my unloading site. I dropped my rental off 2 hours earlier than scheduled and there still was no one there and no directions on where to park the truck.Jason B.
El cliente no dejó un comentario.NICHOLAS P.
It is not about the location staff super nice and friendly. That truck was not driving safe. Steering way off zero shocks felt like a death trap. Also I was called Friday night saying my original location did not have the truck back so was given Hookset location. I did not think of it at the time but why did I have to pay for the driven miles to return it when my original location was next to place we were ending day.KEVIN B.
Great experience overall. Equipment was in great condition and staff was friendly and helpful!Jeffrey P.
El cliente no dejó un comentario.Keturah Mary K.
El cliente no dejó un comentario.Luke N.
El cliente no dejó un comentario.Keturah K.
Great service. Thank-you!KATHLEEN N.
Return was quick and easy!Paul M.
El cliente no dejó un comentario.Salvatore C.
I was very disappointed the battery died. It inconvenienced me quite a bit.Christopher R.
El cliente no dejó un comentario.RANDALL S.
El cliente no dejó un comentario.Mark D.
The area was nice, the people were nice, I had a lot of issues with my Uhaul experience and they helped me every step of the way. I was very grateful for their patience and help.TENLEY C.
Was supposed to have furniture pads - weren't availableAnita L.
Issue is with the UHaul app. If location services isn't turned on for UHaul, the app allows you to turn it on and resume. This is great. However, if the camera is not turned on (I needed to take a photo as there was new damage to the UHaul prior to renting it), then once I turned on the camera, the app terminated and I could no longer add photos or anything else at that point.Robert G.
El cliente no dejó un comentario.Rosemary C.
I returned the trailer six days early and then received an invoice yesterday for a late fee. I then spent an hour on hold, talked to two representatives without resolving the problem.MARK H.
I would recommend this location to anyone who needed a moving truck. Staff was very cordial, professional and made the rent quite easy.David S.
The location was very convenient for me. The vehicle was clean and accessible. I found the process to be extremely frustrating. I felt like I had to input the same information multiple times to pick the vehicle up. I was not told (either explicitly or somewhere I would in fact read or see it) I would have to go through a bunch of hoops at the time of pick-up. It took me almost 30 minutes just to get the key and there wasn't great cell phone service in the area. Streamlining the process would make things a little easier. However, other than that it was a good experience and I don't feel like I incurred any outlandish or unnecessary charges. Uhaul has always been good to me.Zachary B.
There was some confusion as I checked in on my phone app and the person at the counter said it looks like my truck was already picked up by me when I went to get the key. They sorted it out and got my key for me but there is a disconnect between checking in on my phone and the information the person at the counter had.Michelle M.
make sure the supply's that were on the reservation are there (furniture dolly's) were not there had to go 4 miles out of the way to get them.adam S.
Check the truck has the correct mileage and gas with customer before printing the paper and customer signs.Britney M.
El cliente no dejó un comentario.Robert G.
only suggestion would be to have a few more trailer options but the staff and owner were very helpful and came out and attached the trailer and checked it over for me.PATRICK M.
Didn't even come out to check for lights hardly did paperwork Not friendly service at allESAD M.
El cliente no dejó un comentario.Jim S.
Too much computer work. Old school! Vendor very helpful.ROBERT D.
I received excellent customer service both on the phone and in person when I picked up the truck. The vehicle itself was very clean.MAEGAN B.