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Steve K
Customer Reviews for Motorworks Clean Vehicles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service could have been better when picking up the rental.
Merita REverythong was great...
Iyesha Bvery easy to return, thank you
Marta Bthe app needs to be faster and less redundant because too many times you have to keep re -inputting the same info several times and it can feel frustrating but the silver lining is that you have a 800# with a live person on the other line to speak to who was very courteous and patient to help us thru the maze. but otherwise all went mostly well.
Marquea RProfessional and efficient.
JOHN DThese guys are the best!
Eduard GThey are the best. Please let them know. I will ask if you told them.
Eduard GExcellent service. Made a stressful day made easier. I think I may have been double charged. Two charges for $53 on my account today or it could be an authorization hold. Thank you again.
Douglas DKeep it so you can talk to people and not gas station attendants who don't know what they're doing trying to rent one of your vehicles. I prefer the experience I had face to face man to man handshake thank you very much for the awesome experience I will recommend you
Dwayne DIt was quick and efficient. The representative we dealt with was very friendly and helpful.
Ben BContinue to do what you do best serve your customers well.
ANDREA TI over pumped 10 dollars and there no reimbursement for that I thought that was crappy for a monopoly of company that could afford to give me my money back rather tacky wont recommend !
Wilson BGreat staff very informative!
Piyamit PThe vehicle was clean and very good to drive..
Jose HEveryone was nice, competent and efficient.
Kathya aKeep up the good work. Thank you.
Richard RVery nice guys! Pleasant and great customer service!
JESSICA WCheck in and check out were easy, I was treated respectfully as a valued customer, with friendly service. I can’t think of anything that I would change.
Richard BTo begin with why wouldn't one try to avoid any unnecessary charges, right? Well I rented out the uhaul from Florida to long island, two days driving two days moving. I left the truck at the pick up location on Saturday three hours before the deadline, made a video before dropping off since nobody was there, and dropped the keys in the box. Now they are claiming that I dropped the vehicle two days late and that the gas gallon was a quarter less than what I left ir with. 143 dollars charge for no fair reason. I went there to talk to them, their only response was that they found it with less gas and that they could not verify that I left it on Saturday. I offered the video that I took showing the date and the gas, but they refused it saying that it was what they got, so basically their word against mine. I would avoid this location if possible. What a bad experience, not easy or convenient, just one more issue to be taken by phone waiting for over an hour, wait for emails and in the meantime affect my livelihood and my families. To some 143 dollar may not be much, but for us it is quite a sum.
DIEGO PCustomer service was awesome 👌 wouldn't change a thing
ANGELL PExcellent service, super help, kind and courteous
John BStaff very helpful
Sandra PWhen I called in the reservation to the 800 number insurance was not added. Dealer just added insurance without asking. I have my own commercial insurance.
GEORGE SThe gentlemen that work at this company was very helpful and respectful and they make me feel comfortable.
AARON LTrue professional group
THOMASL DNot a thing! Great service
deborah kGuy was clueless. I had a $50 credit printed out and he said “I don’t know what to do with that. We’re not U-Haul, we just rent out their trucks.”
HAYDENMICHAEL SEasy check in easy checkout. Nicest staff in any uhaul I've ever dealt with. Will always choose them for local moves
Charleen RThe price for the truck was way to high
JULIA Bgives false information
Adrian MThe internet was out and it was taking a long time to process our rental and we got cranky but the agent was professional and helpful and accommodating. The return went smoothly. The office was clean and neat. Agent wore a mask. He was great. We did feel somewhat taken advantage of because we had a rental office .1 mile from our move but they couldn’t accommodate us and we had to drive and pay for an additional 16 miles. Felt like bait and switch.
ANTHONY RNothing needs to be improved upon! The gentlemen there are very helpful, efficient and overall great!
deborah kI rented a van on a sunday for 7am pick up... as l called to get clearance for pick up...l had to call back 3x and that took over an hour to complete which put me way behind schedule n l was very late to work. The first 2 calls hung up on me, and l waited about an hour by the time all was cleared.. The online check in is very complicated and the process very time consuming. Please correct this. Thank you, M. Renard
Martha RNot a thing!
deborah kI love this place. Very nice and friendly people, very helpful, honest and specially treat the people with respect, highly recommend.
Lucy MThe location and customer service was fantastic. Budget screwed me 20 minutes before I was to pickup my truck, Online the price looked cheaper but I will never use them again.
Steven Athe best
Mirta HMy complaint has NOTHING TO DO WITH THE LOCATION! They were absolutely GREAT! My problem is with your website and not allowing me to create an account using the email address I want to use. I own a domain and use store/vendor/group as the email alias (e.g., uhaul@computorney.com, sears@computorney.com, seafordschools@computorney.com, etc). For some reason, your system won't accept that so I never received any emails from you. I asked the facility to please change it to my backup gmail account which they did but it was already too late so my original rental is not included in my account. Your website is ABSOLUTELY terrible and may be a reason I won't rent from you next time.
MICHAEL GThe return center that I went to was unprofessional in the manner they handled my return. The service man was blaming me for "damage" that was already done to the truck. He was insistent in trying to get a story on how I made the damage. It was offensive and irresponsible of him. I'll never use your service again, if these are the people you franchise to.
Gustavo GGreat job. Easy to work with
Jason Heverything was ok .
CARLOS CExcellent experience....customer service was perfect
steven wThe introduction of a new system made the pick up process a bit troublesome and time consuming since the system ended up freezing and we had to restart the process. Otherwise I was very satisfied with the service.
Kristopher R