Customer Reviews for Curts Transportation Service
(U-Haul Neighborhood Dealer)

161 reviews

2250 E Washington St   East Peoria, IL 61611

(309) 439-9775

Office Hours

  • Mon-Sun: 7:30 am–8 pm

Services at this Location:

Contact Us

(309) 439-9775

2250 E Washington St
East Peoria, IL 61611

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

craig kurth 
Rating:
5.0

Customer did not leave a comment.

Eric Schaper 
Rating:
1.0

Gentleman who was running the place was very good. But we did leave with a 26 ft truck, drive about 5-10 miles, and then open the back of the truck to find a bunch of open paint cans and garbage literally filling the bed of the truck. Part of this is on me; I should have checked the bed before I left. But the truck should never have been rented out in such a state. It will change how I do things. I am less confident that it will change the way this Uhaul site does things.

Raymond Bertino 
Rating:
5.0

Customer did not leave a comment.

RAVIN REYOLDS 
Rating:
2.0

Property was a mess. There was a pit bull laying in the corner.

john ekhoff 
Rating:
5.0

everything went well

keith shurman 
Rating:
5.0

Customer did not leave a comment.

Jaimee Moreland 
Rating:
5.0

Customer did not leave a comment.

joe Anderson 
Rating:
5.0

Customer did not leave a comment.

Sarah Bristol 
Rating:
5.0

Customer did not leave a comment.

Justin Hymer 
Rating:
3.0

Worked fine just a mixup on billing. UHaul fixed it right away.

MIKE STOKES 
Rating:
1.0

There is a Creve Coeur location which I rented this UHaul trailer from. After reserving it there I was told there would be a trailer there and ready for me on the day of pickup. I then got a text stating that I would need to go farther out of my way to pick it up at this location. Which was very inconvenient for me as a customer. However, I did so. The night I was to return the UHaul the roads were very dangerous. I spoke with the person with whom I originally reserved the trailer Creve Coeur (right down the street from my home). He stated that he would check it in and all would be fine. Days later, the man working at the East Peoria location called me and was EXTREMELY rude threatening to charge more on my account and report it as stolen if I do not go to the Creve Coeur facility and pick it up to return it to East Peoria. I will never do business with this company again.

Timothy Chapai 
Rating:
5.0

Customer did not leave a comment.

Chris Rieker 
Rating:
3.0

Customer did not leave a comment.

DAVID HICKS 
Rating:
5.0

Customer did not leave a comment.

Steven Ellingboe 
Rating:
4.0

Brakes were bad.. should be checked. Also U-Haul truck had very little gas to start out.

Chase Welchel 
Rating:
4.0

Customer did not leave a comment.

Matt Hajny 
Rating:
4.0

Customer did not leave a comment.

Tony Kim 
Rating:
5.0

Great staff, always friendly and helpful.

Brandon Meade 
Rating:
5.0

We were there a bit after 7:30 a and the trailer was ready to go, clean, traveled well... staff very nice!

Jan Grebner 
Rating:
1.0

0 out of 10 Would NEVER RECOMMEND!

Corissa Landrith 
Rating:
5.0

Fast and friendly service

Heather Garrison 
Rating:
5.0

Wonderful staff and very helpful all the way through the process of moving. They made sure I had all the equipment I needed to make everything as easy as possible. Thank you all so much!!

Krystine Wynn 
Rating:
4.0

Customer did not leave a comment.

Jennipher Henson 
Rating:
5.0

Nothing , these guys are well organized and on it ! They work as a team and have quality equipment.

David Theobald 
Rating:
5.0

The staff was friendly and knowledgeable.

Jerry Nau 
Rating:
5.0

Customer did not leave a comment.

Christina Wilson 
Rating:
4.0

I was helped by Bill Hoak. He was very helpful, knowledgeable, and he was the consummate professional. He made the drop off experience very easy.

Robert Rentfro 
Rating:
4.0

Very efficient and helpful staff. Good experience, would utilize their services again.

MICHAEL STINSON 
Rating:
2.0

Customer did not leave a comment.

Christy Robison 
Rating:
4.0

Customer did not leave a comment.

William Schock 
Rating:
4.0

Everything was good and ready to go.

Sue Sagel 
Rating:
4.0

Can’t think of anything specific

Susan Hart 
Rating:
5.0

Customer did not leave a comment.

Dale Eaton 
Rating:
5.0

Customer did not leave a comment.

Thomas Sander 
Rating:
3.0

Answer the phone or return calls. Had to go in person to make reservation because couldn’t get anyone on phone for several days. Other than that things were great.

dan walter 
Rating:
4.0

Customer did not leave a comment.

allen klein 
Rating:
3.0

Customer did not leave a comment.

Laureen Perkins 
Rating:
5.0

The gentleman assisting us was very nice and remembered my name the next day. Said, “have a nice day” as I was leaving. Nice to hear that.

Tammy Couchman 
Rating:
4.0

Customer did not leave a comment.

Donna Miller 
Rating:
4.0

Just keep the high standards of customer service and minimize wait time.

Peter Macri 
Rating:
4.0

Customer did not leave a comment.

Craig Adolphson 
Rating:
5.0

Customer did not leave a comment.

Michael Olson 
Rating:
5.0

Mobile Check in process was not smooth, took longer than I expected. If I knew I needed a reference or additional info when checking in, I would have completed prior to arriving at the location. I spent a 1/2 hour attempting to check in.

Jeriann Muller 
Rating:
1.0

Do not rip them off. If it says $19.95 for local use then stick to your word and not charge such stupid prices for the use of your junk equipment!!!! I am very disappointed in the service I received from this crap hole location!!! I should have not been charged like I was buying stock in this company or that I was buying a partnership in uhaul. I will go to great links to tell people not to use this service. It’s cheaper to buy a new truck!

ronald dunston 
Rating:
2.0

The cargo trailer we were first given had a fender smashed into the tire. We had to ask for a different trailer, and one in working condition was then given to us

George Moritz 
Rating:
5.0

Customer did not leave a comment.

Daniel Richardson 
Rating:
4.0

Customer did not leave a comment.

Brian Bangasser 
Rating:
1.0

Store is not 26ft truck friendly

Damian Alexander 
Rating:
5.0

Customer did not leave a comment.

brad hindert 
Rating:
5.0

Customer did not leave a comment.

JIm King 
Rating:
4.0

Customer did not leave a comment.

Bethanne Dornon 
Rating:
5.0

Customer did not leave a comment.

Jeff Mertens 
Rating:
5.0

Curt and staff all great! Will come back again when needing a rental.

Kevin Poppen 
Rating:
5.0

Customer did not leave a comment.

Dale Eaton 
Rating:
3.0

After loading cable broke on door so had to drive with open. Had to buy some straps to secure load and check occasionally on way home. Extra hassle. Thought they would atleast not charge but no they charged anyway

Brian Bangasser 
Rating:
5.0

Customer did not leave a comment.

Lynda Mitton 
Rating:
5.0

Everyone was so nice and made our experience to very smooth

Julianne Hileman 
Rating:
1.0

Customer did not leave a comment.

Madelyn Taylor 
Rating:
3.0

Not sure if this is a new place or not, but it felt like I was walking into an abandoned building that just happened to have U Haul trailers around it. When you walk into what I assume is the main room, there was just a guy at a desk with a lamp on and a banner that said U Haul. It was kind of creepy to walk into. He told me where to bring the trailer so I did, he said someone would be around to come unhook it and I could be on my way. I pulled around to the spot while someone in a chair outside watched me from a distance. I started to unhook the trailer myself when a guy who looked like he was physically unfit to be moving trailers around came over and told me he could get it. I moved the trailer myself and told the guy not to worry about it because I figured he would have struggled with it. This location is in a convenient place but it is not taken care of at all.

Lane Henkins 
Rating:
3.0

Owner was excellent. Had some troubles with the U-Haul software, but the equipment was top notch. I will most likely be back.

Randy Bumbalough 
Rating:
5.0

The East Peoria location went out of their way to make the u-haul experience great . They were great .However the Morton Ill. location was terrible and should not even be in business and I will pass this on.

CHARLES FRIEND 
Rating:
4.0

Customer did not leave a comment.

Brad Dalton 
Rating:
5.0

Customer did not leave a comment.

Dennis Barber 
Rating:
3.0

Customer did not leave a comment.

Paul Myers 
Rating:
3.0

While this location is convenient for me, UHAUL would project a better business image if the company would provide their representative, Bill, with some assistance. This one guy, Bill, had to work with a computer system that was very slow, all while answering calls for his taxicab business. The hookup went smoothly and UHAUL still builds and provides excellent equipment. Bottom line: UHAUL customers in East Peoria, IL should not have to wait while their representative is processing calls for a taxicab. Please provide Bill with some help or separate the two businesses.

Bruce Portscheller 
Rating:
5.0

Customer did not leave a comment.

Dennis Cassulo 
Rating:
4.0

While I love the extensive choices available at this location, there was no place to park the truck. Had we returned it the evening before (via cell phone after hours) rather than when they were open we would have had to have left the truck blocking other ones. But, as noted, I would prefer to have variety even with a parking issue. Truck was clean and we reported the possibility of it needing serviced as it ran very rough with too much play in the steering wheel. We will rent from here again if the occasion arises.

Patricia Moncelle 
Rating:
4.0

Customer did not leave a comment.

Brad Dalton 
Rating:
4.0

We returned the Uhaul Sunday, it’s Wednesday, and I still don’t have my $82 refund from my deposit. This happens every time I have to use my card instead of cash with Uhaul only…get it together business office

Jennifer Heyder 
Rating:
5.0

Customer did not leave a comment.

EDWARD GREBNER 
Rating:
5.0

Customer did not leave a comment.

Aaron Albright 
Rating:
5.0

Customer did not leave a comment.

Justin Slater 
Rating:
5.0

Customer did not leave a comment.

Kimberly Pirtle 
Rating:
5.0

Customer did not leave a comment.

STEVE WARD 
Rating:
4.0

Customer did not leave a comment.

Don Jones 
Rating:
5.0

From the gentleman who took my rental order to the two gentlemen who finalized my rental details, they all were professional, friendly and helpful. I will certainly use this business again.

john koch 
Rating:
5.0

Customer did not leave a comment.

Kevin Gamble 
Rating:
3.0

Probably nothing. The dispatcher was very busy.

Sheldon Mandel 
Rating:
2.0

Driver seat broken, in disrepair

Cody Gaboriault 
Rating:
3.0

Customer did not leave a comment.

Albert Kelly 
Rating:
5.0

Customer did not leave a comment.

Tina Jennings 
Rating:
4.0

Customer did not leave a comment.

Karen Navarrete 
Rating:
4.0

Customer did not leave a comment.

Steve Breeden 
Rating:
5.0

Customer did not leave a comment.

Cynthia Newcomer 
Rating:
5.0

Customer did not leave a comment.

John Boland 
Rating:
5.0

Curt was very courteous and friendly. His staff helped me hook up my trailer and made sure I was safe. Thank so much.

GREGORY GROUT 
Rating:
1.0

The guy was smoking inside the building. It smelled like mildew and was dirty everywhere. He lied about the fuel but i was in a hirry so didn't say something about ut (i guess thats my fault). He was rude and dismissive of all politeness i also now have an extra charge on my card with no explanation that im going to have to deal with. If i ever use uhaul again, it DEFINITELY will not be from this location.

Nicholas Sommer 
Rating:
3.0

Just an average experience here. It's too late though as my experience picking up the truck was a disaster.

Matthew Anderson 
Rating:
4.0

You need a bit bigger lot at that location, it is a bit cramped, otherwise OK.

Jeff Lasee 
Rating:
4.0

Customer did not leave a comment.

Steve Breeden 
Rating:
4.0

Customer did not leave a comment.

joanna sample 
Rating:
5.0

I was charged for a dolly that I didn’t receive and the gas tank was under half tank

DENISE BAKER 
Rating:
5.0

Customer did not leave a comment.

Janet Albertson 
Rating:
3.0

The truck was dirty in the back si my stuff got dirty in transport.

Scott foust 
Rating:
3.0

It was well maintained but was definitely not clean. I had to wipe down the interior which had spilled coffee and cigarette ashes in it, both of which I do not partake.

Jeff Slaughter 
Rating:
2.0

Equipment parked so that the driveway was blocked and getting a truck and trailer out of the lot difficult. Attendant was asleep when I got there at 7:30 am.

Todd Davis 
Rating:
3.0

Customer did not leave a comment.

Jerry Webster 
Rating:
4.0

No smoking in the building

Anthony Laredo 
Rating:
5.0

Great customer service and extremely helpful!

Lynda Gilbreath 
No reviews have been submitted for this location.

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