Customer Reviews for Motorhead
(U-Haul Neighborhood Dealer)

258 reviews

937 Gallaher Rd   Kingston, TN 37763

(865) 717-8976

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 717-8976

937 Gallaher Rd
Kingston, TN 37763

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was very expensive. It was close to $300 for us to have it Friday to Sunday and drive it to Knoxville and back.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
4.0

Don't send the customer to locations that are not in business , have been closed for years or just won't take the trailer . Totally disfunctional operation starting at the top.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Centrus E. 
Rating:
5.0

What a truly lovely experience all around and a really nice surprise to rent from people who went out of their way to be friendly and helpful. Really appreciated the pod being available at the location where I rented the truck, and realize this was extra work for management to make happen. It minimized the anxiety of the rental for sure. Thank you!!

SARAH O. 
Rating:
5.0

Wipers were worn out on the truck and brake lights we only partially working.

Centrus E. 
Rating:
5.0

Very good 👍 talk the customer very great

sadiki K. 
Rating:
5.0

Customer did not leave a comment.

steve K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Jeanne Irving did a marvelous job in correcting error with my order. Very pleased with Motörhead location and service.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
3.0

Truck was nasty, smelled like beer, had to wash the windows to be able to make 150 mile trip. Truck would be very dangerous to drive for inexperienced driver, poor steering and suspension. Have rented many times and will again, however this was a very poor experience.

Stanley H. 
Rating:
5.0

Great service and friendly.

Jayne P. 
Rating:
5.0

Customer did not leave a comment.

Judd G. 
Rating:
5.0

Wave the deposit when it's an issue on your end and can't process electronic payment!!

Tom M. 
Rating:
5.0

Genie and Dave are sweet people and they were great to rent a Uhaul truck for our local move. We had called 10 other locations prior to calling Motörhead, but all of them had no trucks, but Genie had a 26 footer and saved the day. The truck was clean on the inside and they even sprayed it down with Lysol too. Outside of thrum being friendly and knowledgeable about their rentals and Uhaul in general, I really like that they don't overbook their trucks like just about all Uhaul locations do, so when Genie says they have a truck for you, they actually have the truck for you. I would highly recommend Motörhead for Uhaul rentals, and if you are not in a hurry, take some time to talk to Genie and Dave because they are just really good people. Thank you Genie and Dave!!

Brandon F. 
Rating:
5.0

I would recommend Motörhead to everyone. Very pleasant experience. Their knowledge, and professionalism had me hooked up, and on the go in no time.

Dennis C. 
Rating:
4.0

The owners of this location were wonderful to work with and extremely helpful, although they were very limited by Uhaul in how they could help us. It brought me piece of mind though that they planned to down the truck that was rented to us by another location as it was extremely unsafe.

BRUCE M. 
Rating:
4.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

PAT H. 
Rating:
5.0

No improvements needed. Had a great experience.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

The lady was very helpful and friendly. She eased my mind

Georgia T. 
Rating:
5.0

Terrific experience renting a trailer for motorcycle transport from this location. Jeanne was friendly, knowledgeable and extremely helpful in all respects. Thank you for making it such a hassle-free experience!

Jeff A. 
Rating:
4.0

The location is clean, but not inviting. The entrance could be more clearly marked.

Gavin S. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

I dropped off at a different location.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

Marvin L. 
Rating:
5.0

I would honesty rather you guys allow the $25 for cleaning and sweeping to be taken off of the final price before drop off. I'm worried I will not get that back due to the gentleman being very kind but quick in checking me out.. I also believe you should most definitely put the tax rates on the website/app.. this caused me to go over on budget and gas on my credit card.

Isaiah J. S. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Jean was extremely helpful and pleasant!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Very professional

joel G. 
Rating:
5.0

I feel like it was a bit overpriced. I know everyone is trying to make up for lost time from the virus but holy smokes 400 bucks for a three day rental over the weekend. I could have rented from enterprise for that much.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

sherry O. 
Rating:
5.0

Jeanne was great to work with. Made the moving stress a little more bearable. Very kind lady.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Honestly, keep up the great work!

Scott M. 
Rating:
5.0

Very friendly and the trucks were clean and in very good shape. A++

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Katharine E. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
3.0

Truck was ready. Representatives were friendly, explained aspects of the unit, and were efficient.

Carla B. 
Rating:
5.0

Great people at MotorHead.

Steve D. 
Rating:
5.0

The lady that was there was very professional very polite and wonderful to deal with

Terry B. 
Rating:
5.0

Customer did not leave a comment.

dee G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

They were wonderful and understanding when I had to extend my reservation at the last minute.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

They answered all our questions by phone and made drop off super easy. Thank you!

julie S. 
Rating:
5.0

Everything was great ! Even had a truck available on short notice.

Edward P. 
Rating:
5.0

Nothing at this time. Jeanne the service agent was most professional and courteous.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
4.0

Customer did not leave a comment.

MILES K. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Great experience, great customer service.

Terry S. 
Rating:
5.0

Easy to work with and clean uhaul

Tonia M. 
Rating:
5.0

Nothing, everything was perfect. Very nice friendly people.

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Nice office staff....

James L. 
Rating:
5.0

Customer did not leave a comment.

Kasey G. 
Rating:
5.0

Nothing, it was perfect for me.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Great friendly service.

Kris W. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
2.0

this location is usually stellar but for some reason i was overcharged for gas on my latest rental. according to my records, i drove 33mi and used 4 gal of gas (7/8 full). however, upon checkout, i was charged for 8 gal (3/4 full). if you could refund me the $14 difference, i would be happy to award this location 5 stars.

Lee S. 
Rating:
5.0

Excellent to work with. Have used this location many times.

DAVID R. 
Rating:
5.0

The individual at this location is truely a professional, in that she exhibits all aspects of the word. It is particularly noteworthy, because all four encounters have been with this wanderful lady ... who should be given a ' High Five'. Better yet employee of the month.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The people at Motörhead's are always so nice and friendly. I will recommend them!

Don J. 
Rating:
3.0

It was the closest location to my house where I could drop off the trailer. For a novice having to back up a trailer to a specific spot was not enjoyable

Tracie R. 
Rating:
5.0

Great Experience

Bobby G. 
Rating:
3.0

Customer did not leave a comment.

scott D. 
Rating:
4.0

I drove in the lot. The attendant came out immediately and helped me back up to the drop off spot, unhooked everything and I was on my way in 10 minutes.

Dirk V. 
Rating:
5.0

Customer did not leave a comment.

Hunter T. 
Rating:
5.0

the only complaints are with corporate hq. this location is just a mile from me but never came up in my online search. also, the proprietors could not get their link to work to your backend and had to restart multiple times.

Lee S. 
Rating:
4.0

I was charged an extra $20+ when I was processing the online return and have questioned this still with no answers. Please call me on my phone number which is on the contract.

Brent R. 
Rating:
5.0

Very friendly! Made my first Uhaul rental experience easy!

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
1.0

The area to park the uhaul was unpaved. There wasn't a drop box in the drop off area. I saw one on the wall of the main building, but couldn't access it due to the locked fence surrounding the building. I called uhaul and ended up driving to Farragut, TN to drop off the uhaul. I was offered $100.00 to drop the uhaul off in Knoxville, TN but didn't take the offer because I had no return transportation. Now I wish I had. The place in Kingston was frustrating. I expect more from uhaul.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

I didn't like being charged for another 24 hrs because I needed it longer . There should be a hourly charge if you need longer.

Rebcca T. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

People were extremely knowledgeable and courteous. Equipment was fairly new, clean, and maintained. I'd go back there anytime!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Absolutely awesome place and love the owners!

KERRY B. 
Rating:
5.0

Very nice people and was very courteous. Pick up time and Uhaul was there no waiting. Easy location to find and get in/out of. WILL use again

Tommy S. 
No reviews have been submitted for this location.

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