El cliente no dejó un comentario.Stevan H.
Customer Reviews for Motor World West
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Colleen N.
No one was there and they charged me for an addittional day even though the truck was brought back on time.PHILIP C.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Daniel E.
El cliente no dejó un comentario.Alex J.
The man was more concerned with customers from his other businessâ€¦ (even saying â€œI don't have time for this. Those people are worth more moneyâ€) He stopped mid transaction to help two other people before finishing our transactionâ€¦ We needed clarification on parking when returning the truck. He was dismissive and didn't explain clearly where to park. Or the process of returning it as his business is closed on Sunday. He over charged me. When I questioned it he dismissed it telling me that it was a deposit. I called UHaul and they handled it right away. I was refunded by UHaul. UHaul the company was greatâ€¦ this pick up drop off location. Not so great.Vickie M.
El cliente no dejó un comentario.TimothyJ P.
Use a different drop-off location that has a secured area with night-time lighting and personnel available.shri M.
El cliente no dejó un comentario.Ken B.
Nothing, all was handled professionally. Thank u!!Juan T.
Extremely disappointed and dissatisfied with the service of both locations. Had to make multiple trips because the pickup spot had no hitch or towing accessories. The representative at both locations did not help us set it up on the truck or take it off of the truck and did not have answers to the questions that we had asked. We're rude when I asked for help made me feel stupid and like a burden. Never using you guys again. Terrible service!Landon S.
U-Haul assigned this drop-off location, forcing me to walk two miles to my motel room from there. Upon attempting to return the tow-dolly at the 13155 Lincoln Way, Auburn, CA location (less than one mile walk) that dealer instructed me to drive 40 miles round-trip to your 333 Sunrise Ave, Roseville, CA location, due to your broken trailer hitch lever. Fortunately, your Roseville representative sent me back to your assigned Auburn location where the tow-dolly was well received by that attendant. Unfortunately, when I dropped-off the truck there, your idle, unfriendly dealer seemed entirely bothered for my presence. U-Haul owes me 40 miles credit, two hours of time and $10 in fuel for the Roseville distraction. GREAT truck, though!JON H.
Location was great because they worked with me after Uhaul cancelled my reservation at the time at which I was supposed to pick it up. This company has gotten really good at letting me down recently. The small business owners operating the locations are your only saving grace.Joshua S.
El cliente no dejó un comentario.Leo H.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.John K.
My pickup location was changed several times and was incomplete. I had to go to Auburn, CA (1-1/2 hours away) for the truck, Grass Valley for the auto transport (it wasn't there) and Sunrise for the auto transport and furniture dolly. I was shorted blankets and needed to pickup at multiple locations.sandra M.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Jonathan M.
Nice kid there, but he is a back stabbing thief and a liar, told me it was ok if I was an hour late then doubled the cost behind my back, then he lied about the fuel level and that's another bogus charge, not good businessphilip F.
El cliente no dejó un comentario.Margaret K.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Brandon S.
Giorgio was wonderful to us. Very grateful for his great, positive and helpful attitude.Maria A.
El cliente no dejó un comentario.Matt Y.
El cliente no dejó un comentario.Robyn G.
Extraordinario servicio al clientePETER K.
El cliente no dejó un comentario.Steve S.
El cliente no dejó un comentario.Tracy D.
El cliente no dejó un comentario.Viktor S.
better attitude. I was charged for a handtruck, never got one. When I asked about it, and I mentioned that Mr. Grumpy said that I could have it, i was told, sorry. I had to go to another location to get one and luckily did get it. When I called to confirm the truck the day before, got a lot of stick from the guy on the phone. Won't be going back. Tried to get the $7 charge removed, hasn't happened yet.Dino S.
El cliente no dejó un comentario.Shaunna J.
The communication between uhaul and me was horrible. They canceled my trip hours before pickup. Then I called back and somehow I was double booked. You charged me for (2) separate trips, refunded me only after I called about it.Edward R.
El cliente no dejó un comentario.Tahirih R.
El cliente no dejó un comentario.Guy F.
Don't lie,I don't like liers.JANA P.
El cliente no dejó un comentario.David M.
The car dolly had a broken left fender and the driver side turn signal was out. I had to tie the finder down to keep it from hitting the tire. I purchased a new cord but, the signal still did not work. The attendant could not tell me the price for the rental. When I reserved it I was told the cost would be $20. It cost me $140.47. This was fine but it was unsafe.LAWRENCE F.
El cliente no dejó un comentario.Paul B.
The service was extremely poor, foul language the entire time. The wrong truck was given to us and it was blamed on us. We were charged more for a smaller truck than we've been charged in the past for a larger truck.Michael B.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.MARIA B.
El cliente no dejó un comentario.Nickolas V.
The truck had not been prepared for my rental. The windshield was very dirty and covered with smashed bugs and there wasn't any windshield washer fluid or the washers didn't work. The center console in the cab was spotted with white goop. The truck itself had a loose front end that tended to wander when on the road.Terry A.
Extraordinario servicio al clienteKory Z.
The person at this location were very rude and not willing to give any information . He was yelling and irritated because he wanted to go home . He assigned me to wrong drop off location where I spent over one hour on the phone to change the locationsunta S.
El cliente no dejó un comentario.KATHRYN E.
El cliente no dejó un comentario.MURRAY N.
El cliente no dejó un comentario.Fernando E.
Truck was dirty and only had 1/4 tank of fuel. Used truck for eight hours and charged for 2 days use.Lino C.
El cliente no dejó un comentario.JUSTIN D.
Timlier refund on early returns.Micah C.
Make them aware of rate changes/ increases. The limited damage waiver double between our rentals and we may have rented from another company had we know. Also the hold time on Uhaul line is crazy and gives false info on hold times.Michael H.
Very fast service. The representative was friendly and knowledgeable. The truck was clean and ran well. Ordered online and just walked in to pick it up.Lisa M.
My initial reservation had been changed without me being notified so when I arrived to pick up my truck, they couldn't find my location. Luckily, a 15ft was available, but for only 6 hours, which I wasn't told about until at least an hour after picking up the truck, via text. This then required my moving plans to be altered last minute which caused a great deal of hassle and stress for everyone involved. Not a very pleasant moving experience all around. However, Giorgio at Motor World West was awesome and super helpful.ASIA A.
Not sure if it's really UHaul's fault or the location, but not having equipment when there's been a guaranteed appointment and then giving and attitude to the customer is bad. I drove 3 hours to get to a location 30 mins from the move site, and the young guy said to just go somewhere else and find a truck because he couldnt do anything about it not being there.Mary D.
rude owner.Steve O.
El cliente no dejó un comentario.JOHN E.
I ordered 48 blankets and when I showed up they only gave me 12 but I got charged for 48 blankets. The truck was really dirty on the outside.Aaron D.
El cliente no dejó un comentario.Matthew W.
If it had not been for other UHAUL vehicles parked here, the location is not well marked,Robert G.
Had to make special round trip of 34 miles to take in key..next day because area was roped off ..even though it said facility should have been open. Attendant responded next day ..very short and rude , said he didn't feel like coming in the day before...almost turned around after handing off key to speak face to face about possible better customer service but didn't think it would matter. Won't go back! Maybe he was having a bad day? But not the way to do business.ROBERT A.
Excellent customer service. Thank you.Dee B.
Everything I needed. Helpful and friendly owner. Clean equipment. No troubles or hassles.IAN B.
El cliente no dejó un comentario.Lorene E.
Signage would be great to make it more of an obvious pick up locationcharles P.
I was charged 8.00 insurance. I did not want insurance. The last two rentals the the person that checked me out charged insurance. I am requesting a refundMoses R.
Educate employees to ensure customers are aware of check in policies, ie; website/tips etc.Chance B.
Easy to deal with. Quick, clean, and friendly!LUCAS A.
El cliente no dejó un comentario.David U.
I signed up for a mobile pickup. Van was locked up Until 9 am when office opened. Sensor lights were always on and I was told to Ignore them. Did not get any mileage readings because sensor lights were constantly On saying truck needed service. Pick up Place was a dumpjack K.
El cliente no dejó un comentario.Reed H.
El cliente no dejó un comentario.vitalii P.
Retrain or replace.Ethan O.
2 hours before my scheduled pick up, I got a call from uhaul changing my pickup location 1+ hour awayGerald D.
I had a wonderful experience, I can't think of anything that I would have different. Both guys that helped me went beyond expectations to make my visit as trouble free as possible. (For both trailer and truck a week apart from each other)Sarah M.
El cliente no dejó un comentario.Dale D.
El cliente no dejó un comentario.Jayson P.
El cliente no dejó un comentario.HENRY FREDERIC T.
Very friendly young man at drop off.STEPHANE L.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Tim W.
Man running the shop literally barked at me as I was trying to figure out where to put the truck after hours. There was no signage or obvious place to leave it, however he happened to drive up to the lot right as we were considering leaving it in the next door lot. There was no hello or good morning, just yelled at me for even looking at his neighbors lot....consider signs if you are going to offer after hours drop off without having a parking lot. Wasn't wearing a mask and didn't seem to care.CHRISTINA G.
All goodSTELLA W.
El cliente no dejó un comentario.Jose G.
I hardly ever write reviews, but I frequently read them. I felt compelled to share my experience as I as I see several negative reviews about this location and thought I could provide a positive balance from mine. We needed a 26' truck for a move from Santa Cruz to Auburn. Looked online for the truck and this location had what we needed. Checked in online and Scott got back to me and said I could pick up the truck the afternoon before the rental day to get an earlier start in the morning. We intended to just have the truck overnight, but during the move concluded we would need it longer. We called Scott and he said no problem. Just bring it back by the end of the following day and we'd just be charged for the days used and mileage. The move went fine, the truck worked well and met our needs. Scott was fine to work with and overall our experience was good. I see a lot of posts commenting about U-haul's shortcomings. I've rented several trucks for various moves over the last couple of years. I've had challenges in scheduling, pick up location, etc., but with a little effort have been able to get what I needed and things worked out. My reason for coming back is I like the lower deck trucks U-haul has and the overall cost, which from my experience is considerably lower than the other rental companies out there. Also the quality of their equipment seems to have gotten better over time.Rick V.
Online Reservations need to be improved. My pickup location was moved 5 times within less than a week...Richard A.
When I first walked in to the location I was free by a teenage boy who smelled of marijuana... despite this he was extremely friendly...didn't know where his appliance dolly was had to call the owner (his father) to find the location...he hooked it up and everything was good...returned the 5x9 with ramp trailer 6 hours later the owner Scott was there doing paperwork and the moment I entered the office he was cussing and saying the government is trying to fucking screw him in ever way possible...I said well on that note I'm returning the trailer and I would like to keep the dolly for one more half day I'm having issues with the washer he said I don't give a shit about your issues or drama....are you fucking capable of backing in the trailer? I looked at him and said well geez I'm just a woman let me see if I can...so I did ... waited for him to unhook it and he said your done I told him I wanted I final receipt he said he only does emails than walked away..I returned the dolly at 10am the following day ..the next day looking at my bank records he charged my account $90.97. & $ $45.49...I drove back and showed him he said I was being ridiculous and it was a deposit I told him your son never told me about a deposit...and why was I charged a deposit after I returned it????? I told him to reverse the charge and he told me no it will come off when it comes off stop being dramatic...called him today 12/24 and he said he is not going to do nothing and hung up on me I have three different receipts from him where he charged me a trailer I didn't even rented ...he called me and left three messages on my voicemail after I returned the trailer telling me to return the trailer....he is very unprofessional and he is trying to rip me off I want my money back immediately!!!!!Tamara P.
Get someone from U Haul that can help me get my $300.00 back they over charged me. UHaul has my number.Darrell B.
This gentleman was rude call about wanting the truck back, would not recommend himJOHN K.
El cliente no dejó un comentario.Whitney J.
The problem is not the location but your company.. I have used you four times in the last 6months and you are batting 1000. You have screwed up every order, which I make at least 2 weeks in advance. In this case I order a 15 ft truck with ramp and you gave me a 10 ft with not ramp so I had to go purchase a ramp for $100.00 - the only reason you get the business is your price is half of what your competition is .so I put up with your B/S and have back up plans which are based on you screwing your customer.Raymond B.
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.ron B.
El cliente no dejó un comentario.Nakesha F.
Everything went smooth. Christian was helpful and very friendly. I needed an extra day for the trailer and he responded right away and helped me out. Much appreciated.jim M.
Nothing. Christian was super helpful.Shannon I.
it was quick simple and easy, a lot quicker than other locations and the truck was exceptionally cleanCarl P.
El cliente no dejó un comentario.Ryan R.