Not sure if it's really UHaul's fault or the location, but not having equipment when there's been a guaranteed appointment and then giving and attitude to the customer is bad. I drove 3 hours to get to a location 30 mins from the move site, and the young guy said to just go somewhere else and find a truck because he couldnt do anything about it not being there.Mary D.
Customer Reviews for Motor World West
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
rude owner.Steve O.
El cliente no dejó un comentario.JOHN E.
I ordered 48 blankets and when I showed up they only gave me 12 but I got charged for 48 blankets. The truck was really dirty on the outside.Aaron D.
El cliente no dejó un comentario.Matthew W.
If it had not been for other UHAUL vehicles parked here, the location is not well marked,Robert G.
Had to make special round trip of 34 miles to take in key..next day because area was roped off ..even though it said facility should have been open. Attendant responded next day ..very short and rude , said he didn't feel like coming in the day before...almost turned around after handing off key to speak face to face about possible better customer service but didn't think it would matter. Won't go back! Maybe he was having a bad day? But not the way to do business.ROBERT A.
Excellent customer service. Thank you.Dee B.
Everything I needed. Helpful and friendly owner. Clean equipment. No troubles or hassles.IAN B.
El cliente no dejó un comentario.Lorene E.
Signage would be great to make it more of an obvious pick up locationcharles P.
I was charged 8.00 insurance. I did not want insurance. The last two rentals the the person that checked me out charged insurance. I am requesting a refundMoses R.
Educate employees to ensure customers are aware of check in policies, ie; website/tips etc.Chance B.
Easy to deal with. Quick, clean, and friendly!LUCAS A.
El cliente no dejó un comentario.David U.
I signed up for a mobile pickup. Van was locked up Until 9 am when office opened. Sensor lights were always on and I was told to Ignore them. Did not get any mileage readings because sensor lights were constantly On saying truck needed service. Pick up Place was a dumpjack K.
El cliente no dejó un comentario.Reed H.
El cliente no dejó un comentario.vitalii P.
Retrain or replace.Ethan O.
2 hours before my scheduled pick up, I got a call from uhaul changing my pickup location 1+ hour awayGerald D.
I had a wonderful experience, I can't think of anything that I would have different. Both guys that helped me went beyond expectations to make my visit as trouble free as possible. (For both trailer and truck a week apart from each other)Sarah M.
El cliente no dejó un comentario.Dale D.
El cliente no dejó un comentario.Jayson P.
El cliente no dejó un comentario.HENRY FREDERIC T.
Very friendly young man at drop off.STEPHANE L.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Tim W.
Man running the shop literally barked at me as I was trying to figure out where to put the truck after hours. There was no signage or obvious place to leave it, however he happened to drive up to the lot right as we were considering leaving it in the next door lot. There was no hello or good morning, just yelled at me for even looking at his neighbors lot....consider signs if you are going to offer after hours drop off without having a parking lot. Wasn't wearing a mask and didn't seem to care.CHRISTINA G.
All goodSTELLA W.
El cliente no dejó un comentario.Jose G.
I hardly ever write reviews, but I frequently read them. I felt compelled to share my experience as I as I see several negative reviews about this location and thought I could provide a positive balance from mine. We needed a 26' truck for a move from Santa Cruz to Auburn. Looked online for the truck and this location had what we needed. Checked in online and Scott got back to me and said I could pick up the truck the afternoon before the rental day to get an earlier start in the morning. We intended to just have the truck overnight, but during the move concluded we would need it longer. We called Scott and he said no problem. Just bring it back by the end of the following day and we'd just be charged for the days used and mileage. The move went fine, the truck worked well and met our needs. Scott was fine to work with and overall our experience was good. I see a lot of posts commenting about U-haul's shortcomings. I've rented several trucks for various moves over the last couple of years. I've had challenges in scheduling, pick up location, etc., but with a little effort have been able to get what I needed and things worked out. My reason for coming back is I like the lower deck trucks U-haul has and the overall cost, which from my experience is considerably lower than the other rental companies out there. Also the quality of their equipment seems to have gotten better over time.Rick V.
Online Reservations need to be improved. My pickup location was moved 5 times within less than a week...Richard A.
When I first walked in to the location I was free by a teenage boy who smelled of marijuana... despite this he was extremely friendly...didn't know where his appliance dolly was had to call the owner (his father) to find the location...he hooked it up and everything was good...returned the 5x9 with ramp trailer 6 hours later the owner Scott was there doing paperwork and the moment I entered the office he was cussing and saying the government is trying to fucking screw him in ever way possible...I said well on that note I'm returning the trailer and I would like to keep the dolly for one more half day I'm having issues with the washer he said I don't give a shit about your issues or drama....are you fucking capable of backing in the trailer? I looked at him and said well geez I'm just a woman let me see if I can...so I did ... waited for him to unhook it and he said your done I told him I wanted I final receipt he said he only does emails than walked away..I returned the dolly at 10am the following day ..the next day looking at my bank records he charged my account $90.97. & $ $45.49...I drove back and showed him he said I was being ridiculous and it was a deposit I told him your son never told me about a deposit...and why was I charged a deposit after I returned it????? I told him to reverse the charge and he told me no it will come off when it comes off stop being dramatic...called him today 12/24 and he said he is not going to do nothing and hung up on me I have three different receipts from him where he charged me a trailer I didn't even rented ...he called me and left three messages on my voicemail after I returned the trailer telling me to return the trailer....he is very unprofessional and he is trying to rip me off I want my money back immediately!!!!!Tamara P.
Get someone from U Haul that can help me get my $300.00 back they over charged me. UHaul has my number.Darrell B.
This gentleman was rude call about wanting the truck back, would not recommend himJOHN K.
El cliente no dejó un comentario.Whitney J.
The problem is not the location but your company.. I have used you four times in the last 6months and you are batting 1000. You have screwed up every order, which I make at least 2 weeks in advance. In this case I order a 15 ft truck with ramp and you gave me a 10 ft with not ramp so I had to go purchase a ramp for $100.00 - the only reason you get the business is your price is half of what your competition is .so I put up with your B/S and have back up plans which are based on you screwing your customer.Raymond B.
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.ron B.
El cliente no dejó un comentario.Nakesha F.
Everything went smooth. Christian was helpful and very friendly. I needed an extra day for the trailer and he responded right away and helped me out. Much appreciated.jim M.
Nothing. Christian was super helpful.Shannon I.
it was quick simple and easy, a lot quicker than other locations and the truck was exceptionally cleanCarl P.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Catherine C.
El cliente no dejó un comentario.Heather L.
El cliente no dejó un comentario.Maggie B.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Athena H.
El cliente no dejó un comentario.Terry P.
Freindly and helpful folks! Just great. A customer came in looking for this piece of equipment. I was not due in until 12. However, he called on behalf of the new customer to see if i would be in by noon, or sooner. Living close by, i took it right down. He did right by the new customer!Gloria M.
El cliente no dejó un comentario.Mark S.
Truck was filthy could used cleaning, windows and windshield was dirty. Not professional customer service.JIm B.
El cliente no dejó un comentario.MARGARET B.
El cliente no dejó un comentario.MARGARET B.
El cliente no dejó un comentario.BRUCE S.
El cliente no dejó un comentario.Gerald D.
El cliente no dejó un comentario.Carol B.
Please see full comments above !!Noelle J.
Trucks should come with a full tank of gas. Also it was not clean inside.Sherry A.
Make sure if you are automatically being billed the insurance. I had to keep my uhaul an additional day but I was also charged an insurance charge which I would have declined.adrian B.
El cliente no dejó un comentario.Ryan V.
El cliente no dejó un comentario.Brad H.
Tried to call uhaul several times to no avail. Frustrated. When I did sign up and order you had me picking up at a private residence. And another place. Then to the final pick up. Confusion and stressfulDan B.
Stood in the doorway for minutes before I was even acknowledged. Guy stayed in the phone the entire time and ignored me. A lady finally asked what I needed so I explained I was returning a truck and trailer. She told me to put the keys in an orange box outside. Nobody walked the equipment with me or checked me out. Interesting. Tried to use the website to checkout but it wouldn't let me take pictures of the equipment. Called the 800 number and made sure someone knew I returned the equipment.Brian R.
They were trashStephanie E.
Never got my furniture cart but didn't stop them from charging me three days of use. They were busy and I felt rushed after waiting for them to finish a call then having them rush to help a customer who wanted to buy a vehicle instead of taking time with me. I signed no papers, didn't review the order properly or they would have given me the cart they still charged me for. Overall negative experience and WILL NOT use that location again. Also, UHAUL ... when we do remote drop off any you say a member will contact you with 2 days to resolve the issue; and then a week later just charge me, you aren't helping the cause!Michael F.
El cliente no dejó un comentario.PATRICK A.
Easy rental.Christine B.
El cliente no dejó un comentario.Gabor L.
El cliente no dejó un comentario.Barry H.
El cliente no dejó un comentario.Scott K.
Gentleman working in the office was great, friendly and courteous!Michael H.
Scott was real nicejim B.
El cliente no dejó un comentario.Alejandro C.
Hire some top notch management immediately.Don B.
Dealer was late. We had an appointment and they're business was locked up and no one to find. Then they tried to charge me more than what I signed up for. At the end because we were already frustrated and grabbed the wrong trailer hitch we decided not to rent the trailer because we were already behind schedule for our trip.STEPHEN T.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.DALLAS M.
The pick up location was an hour away from my house, it was reserved for 20 min away so I had to pick up a day early as to not delay my moving day. This was a surprise 24 hours prior ,at the last minute which I think would upset most people. Luckily I'm flexible.WENDY W.
These guys were quick and helpful A 'top notch U-haul dealerDoug G.
Nice guy but a small shop and it took a long time to get serviced.William M.
Excellent customer serviceLisa M.
Christian took the time to drive me 15 minutes up the road on his way home from work. Awesome place, super helpful.Rex R.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Gene P.
I had to call several times to express my frustration of the condition of the rental. It was not adequately fueled and very dirty condition. This is the first time after renting uhaul for the 40 years. I was greatly disappointed. Sitha RithSitha R.
El cliente no dejó un comentario.terrence H.
El cliente no dejó un comentario.wolfgang S.