I didn't get my 100.00 deposit back from that location. I don't know how long it will take for my deposit refund.
HAROLD B
Customer Reviews for Hurleys Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told to drop the truck off in Columbus and a revised ticket was sent with the Columbus drop off location. I still ended up with a 75.00 charge for wrong drop off location. Everything else went well.
Walter HCustomer service was exceptional!!
Matthew GDebbie provided outstanding customer service with attention to detail. Furthermore, the cleanliness standards are superior at this specific location.
Daniel WThe lady that helped me was so nice. She came outside with me and couldn't believe they were charging me for extra miles I didn't even do. She even helped me on her phone to do the drop off requirements.
Teresa FGreat friendly service! Thank you so much, will be back again
Dennis DDebbie the staff was very friendly. Got me a truck to use the next day to move items to one of my adult kid’s apartment. Price was good and affordable plus saved my back and time if I had used my SUV. Great company!
Phil TI made a one way reservation over the phone at the nearest uhaul site. Since the pick up location didn't have the larger trucks, they directed me to another pick up location, but assured me I could drop off at the original site I booked through. Upon return of truck I was charged almost $300 for wrong drop off location even though I did exactly as my phone reservation was directed to do. Terrible experience start to finish and the manager refused to call back when I asked several times. I hope I never need a uHaul again. If they couldn't accommodate my request they shouldn't have made the reservation for me!
Kristin F