Comentarios del cliente para Motion Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Motion Storage

Grado total:

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jerry S. en

Grado:

Satisfied with pickup location. Some customers may expect more assistance with rental.

Linda M. en

Grado:

Friendly staff...Fast Service...Clean truck.. .

Warren D. en

Grado:

Find a better location besides a laundromat, was questioned about turning truck in early was the roughist riding truck I have driven

Steve B. en

Grado:

Checkout and check-in was painfully slow

Corey J. en

Grado:

El cliente no dejó un comentario.

Marie S. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

Maybe have some light hookup adapters available to buy.

Ricky P. en

Grado:

Nothing

JENELLE M. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

Paula M. en

Grado:

El cliente no dejó un comentario.

Ernest A. en

Grado:

When I rented the truck I was told that I would be able to get my cash deposit back when I dropped it off. But I was informed that it will be refunded to my account but it would be immediately since I paid cash but I'm still waiting and it's been 4 days and I have nothing but I have been told now that it will take up to 5 days and the reason is that my bank is holding the refund. When I confirm with the bank manager and is shown that uhaul has not refunded anything and that uhaul is withholding the refund and has lied to multiple customers including me .. and to add insult to injury the truck I had ended up with a gas gauge problem that resulted in me over paying for gas by 25 dollars. I was then informed that uhaul doesn't do anything with that so end result is that you will be lied to ripped off and way overcharged for a subpar service and horrible company policy

GERALD B. en

Grado:

El cliente no dejó un comentario.

Andrew U. en

Grado:

El cliente no dejó un comentario.

JERRY C. en

Grado:

El cliente no dejó un comentario.

Becky O. en

Grado:

Train the employees on new software before implementing it.

Sara L. en

Grado:

El cliente no dejó un comentario.

Ronald N. en

Grado:

Will never, ever rent from U-Haul again EVER!

Mark H. en

Grado:

El cliente no dejó un comentario.

Susan D. en

Grado:

Nothing

Daniel R. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

Tami T. en

Grado:

El cliente no dejó un comentario.

Kylie P. en

Grado:

They did not have a dolly and I had to go to EZ auto. The personnel at EZ auto said that they should have called and they would have sent over the dolly.

William D. en

Grado:

El cliente no dejó un comentario.

Glen O. en

Grado:

El cliente no dejó un comentario.

Sarah S. en

Grado:

The ladies didn't seem to know what they were doing.

carol M. en

Grado:

I dropped by to order the small truck...and received a text to pick it up. Went to pick it up and the truck was the medium truck; the customer rep stating it is out front and the air conditioning running; he did not ask us to check truck for cleanliness and should have. The interior had not been cleaned out .....and I was not given a reason for not getting the smaller truck.

Lupe J. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

Above and beyond the call of the job.

Ervin Brent L. en

Grado:

El cliente no dejó un comentario.

ben P. en

Grado:

Had the rep try and nickel and dime me, was completely ridiculous. I returned the uhaul clean and with no issues. I rent from uhaul all the time, this was by far the worst experience I've ever had. I need to rent again in a few days and I'll skip that location. I like uhaul so I won't let one bad experience ruin it but it was pretty ridiculous.

Mark O. en

Grado:

Nice people. Easy to work with.

lisa W. en

Grado:

Trained better and keep original time and location of truck.

Monica R. en

Grado:

El cliente no dejó un comentario.

ROBERT M. en

Grado:

El cliente no dejó un comentario.

Kevin O. en

Grado:

El cliente no dejó un comentario.

Brandie G. en

Grado:

El cliente no dejó un comentario.

Baldemar G. en

Grado:

El cliente no dejó un comentario.

Sam B. en

Grado:

Have the equipment that is reserved ready on hand.

harold H. en

Grado:

El cliente no dejó un comentario.

KELLY K. en

Grado:

The staff is very friendly and fun to deal with keep up the good work

Walter D. en

Grado:

the young lady at the Burley location was over 30 min. late getting and very slow processing the paperwork.

esmeralda H. en

Grado:

El cliente no dejó un comentario.

Phillip W. en

Grado:

They didn't know what they were doing cost a lot more than quoted , laundry girls don't do truck rentals very well. Didn't do what they said they were going to do.

dawn C. en

Grado:

El cliente no dejó un comentario.

lavern S. en

Grado:

I broke down and was late tunng myuhaul in and the gas was where t was supose to be and they charged me extra so unstead of ghettinf a good deal i got screwed

Carla H. en

Grado:

El cliente no dejó un comentario.

kathy M. en

Grado:

El cliente no dejó un comentario.

scott M. en

Grado:

El cliente no dejó un comentario.

Rick M. en

Grado:

El cliente no dejó un comentario.

SHELLY S. en

Grado:

The staff were very helpful and friendly. They made my turn in stress free and quick. They were awesome.

Dave F. en

Grado:

El cliente no dejó un comentario.

RAY P. en

Grado:

Make sure the it's the right size of truck we wanted. Also clean the truck. Make sure the equipment is working. Also don't double charge someone's account to make them over draft. Not a good place to rent from.

Todd W. en

Grado:

El cliente no dejó un comentario.

Thomas W. en

Grado:

U-Haul customer service in Phoenix allowed the prior renter to extend their contract by two days. That put my truck one day late which caused significant logistics issues for me. In addition, the automobile tow dolly was in very poor condition when I rented it. Moving my household goods via U-Haul was a very disappointing experience..

Mason B. en

Grado:

El cliente no dejó un comentario.

don C. en

Grado:

El cliente no dejó un comentario.

STUART Y. en

Grado:

El cliente no dejó un comentario.

Stephanie J. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

El cliente no dejó un comentario.

Guy C. en

Grado:

El cliente no dejó un comentario.

scott F. en

Grado:

El cliente no dejó un comentario.

LeighAnnn M. en

Grado:

Did not have the truck that I ordered. The trk that was promised was not in the location that it was supposed to be. The mger did offer a discount and it was applied. But, the trk I got did not have air conditioning. When I took it to get it fixed, the mechanic for road side assistance said that his "manager" told him that since no ac was not a "safey issue" that we could along the route, if it got to "unbearable" that we could take it to a ford dealership, because the truck was under warranty, and we could get it fixed at "along the way". Now who in their right mind is going to take the time to fix an ac in a trk when it should have been working the first place.... what I got my for my inconvenience was a billion apologies, 75.00 off on my rental, and 110.00 off my car carrier rental, 806.00 in gas money, when it would have cost me 400.00...so my comment uhaul is what is up with that......

Brian G. en

Grado:

El cliente no dejó un comentario.

Lisa F. en

Grado:

Very nice staff. Busy spot though, extra staff might be good.

linda B. en

Grado:

it was fine personnel were friendly and helpful.

Jessica R. en

Grado:

El cliente no dejó un comentario.

scott C. en

Grado:

Be understanding that other places are lying to get customers.

Charles S. en

Grado:

El cliente no dejó un comentario.

ray P. en

Grado:

El cliente no dejó un comentario.

Blanche B. en

Grado:

The site had no information from the online reservation. It was all very confusing from online to actual site.

paul B. en

Grado:

El cliente no dejó un comentario.

BOBBY R. en

Grado:

El cliente no dejó un comentario.

HARLAN B. en

Grado:

Do not allow other companies like the one we got our tuck from to rent your evhicles to U-Haul customers any longer . One of the trucks we atempted to rent , had a pool of antifreeze on the passenger side floor . The truck was not clean and had not be inspected .

LUIS M. en

Grado:

Good location overall

TRENT K. en

Grado:

Access to the truck could be improved. Snow had frozen the rear door and the snow had been pushed into the truck leaving it hard to access. It's important to maintain the area around the vehicle for easier access and to make sure the snow is cleared away from the rear door so it isn't frozen shut.

THOMAS M. en

Grado:

El cliente no dejó un comentario.

JAMES C. en

Grado:

Alice was very helpful. Could not ask for better results.

Allen O. en

Grado:

I have used U-haul a lot this year. I always leave the equipment clean. This is the first place that has charged me a cleaning fee.

JOHN K. en

Grado:

Explain more about your auto transport limitations re: oversized tires .

Hank F. en

Grado:

El cliente no dejó un comentario.

DUSTIN R. en

Grado:

El cliente no dejó un comentario.

SUSAN D. en

Grado:

El cliente no dejó un comentario.

Sandra C. en

Grado:

El cliente no dejó un comentario.

LISA R. en

Grado:

Have the rite truck

KENNETH H. en

Grado:

It took us two hours from the time we got there before we could leave with the trailer because this location had no tools. We were sent to 4 different local auto businesses while we were there to get the proper hitch hookup. We have rented from UHaul many times and never had this problem.

linda H. en

Grado:

El cliente no dejó un comentario.

WILLIAM S. en

Grado:

Excellent service. Quick check-in. Very friendly and nice.

DOROTHY CHRISTIN T. en

Grado:

El cliente no dejó un comentario.

YOLANDA P. en

Grado:

El cliente no dejó un comentario.

linda F. en

Grado:

ALICE WAS VERY NICE ON THE PHONE AND IN PERSON. GREAT EXPERIENCE!

JIM E. en

Grado:

Follow the example of how U-Haul moving of Moscow handles customers.

DAN K. en

Grado:

Store is in a laundrymat but personell is helpful.

TIM S. en

Grado:

El cliente no dejó un comentario.

Jerry C. en

Grado:

El cliente no dejó un comentario.

ERVIN L. en

Grado:

El cliente no dejó un comentario.

ROBERT P. en

Grado:

The overall experience was good. The pricing was a little steep when we ended up renting a 26 ft truck which wasn't big enough. Then two days later had to rent a 6by 12 trailer to finish our move. The price for the trailer was only 300 less than the truck. Very expensive. When we inquired the first time about renting a trailer with a truck we were quoted 676.00. Since we didn't rent them at the time the price went up to 883.00. A discount would have been nice. The overall expensive wad good just got pricey.

Tim G. en

Grado:

Kuala went beyond what was expected to accommodate my needs. Thanks

SCOTT M. en

Grado:

Best possible customer service ever, worked with us and our crazy schedule. Will definitely use this Uhaul site again! Thank you for the pleasant experience!