Comentarios del cliente para Motel Marion LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Motel Marion LLC

Grado total:

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Amanda B.
Grado:

Called because I was told that if I put gas in the truck over the amount that was in it at pick up I would be credited for it...lady who answered the phone was very rude and snippy with me saying uhaul doesn't credit for extra gas put in and that I should call the pick up location if I'm going to complain...also says open 24 hrs...was not..had to use dropbox....will not go back to this location and will not recommend them

Robert P.
Grado:

$200 for two days is OBSURD! The truck was filthy and not to mention the cost. If the dolly is not included in the cost of the truck then don't put it in there! Very horrible experience! Local use should not have a milage cost to be honest

Dakoda L.
Grado:

Always a pleasant to work with. We are a business that using them often and would use them again.

John S.
Grado:

El cliente no dejó un comentario.

ROBERT G.
Grado:

El cliente no dejó un comentario.

Tony G.
Grado:

El cliente no dejó un comentario.

Matthew S.
Grado:

Great customer service.

Neil G.
Grado:

El cliente no dejó un comentario.

Julie W.
Grado:

It looked like there were drug users everywhere. Did not feel safe.

Gary R.
Grado:

Cleaner environment, smells like smoke

Jon F.
Grado:

El cliente no dejó un comentario.

Denver S.
Grado:

El cliente no dejó un comentario.

RIAN C.
Grado:

Quick and easy drop off. Trailer was in good shape and towed well.

tohri W.
Grado:

El cliente no dejó un comentario.

Will C.
Grado:

Excellent service every time

William C.
Grado:

Great service

LYLE F.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

El cliente no dejó un comentario.

Roy A.
Grado:

Great Service

Richard G.
Grado:

Extremely "filthy" truck, my wife wouldn't even ride in it. Overall a very dirty facility. Error on my initial check in, the wrong truck info billed to me. No appliance dolly as ordered a week ahead with reservation. Mileage costs are to great. Paid $1.19 miles

SHAWN E.
Grado:

Charged me $30.00 cleaning fee when my guys cleaned storage area. Had them go back to motel and check and make sure it was clean and did clean up maybe 1/2 a dust pan full of insulation. Please have area supervisor Joe Smothers contact me

Lenzie S.
Grado:

Truck was clean and in good mechanical condition. Location is easy to get in and out of and is near interstate.

Eric L.
Grado:

it took a few minutes to get the truck but it was really quick when we dropped it off.Over all the experience was good, I would use this company again!

Stanley G.
Grado:

El cliente no dejó un comentario.

Lori P.
Grado:

El cliente no dejó un comentario.

delynn W.
Grado:

U-Haul is a huge inconvenience!!!! U-Haul has been stealing money from customers for years!!!!! I will never rent from U-Haul again!!!

Carol D.
Grado:

El cliente no dejó un comentario.

Janette E.
Grado:

The man at the counter was rude and did not go over the paperwork. He also didn't even show us which truck was ours, he just said the one over there. He did no inspection either.

kevin B.
Grado:

He was a little bit rude

Jay S.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

I could not see the parking area at night Perhaps a sign more visible traveling from the west at night Trucks were there but not visible in my headlights

MICHAEL S.
Grado:

El cliente no dejó un comentario.

Ron N.
Grado:

El cliente no dejó un comentario.

Jane D.
Grado:

El cliente no dejó un comentario.

Rita R.
Grado:

El cliente no dejó un comentario.

Gregory W.
Grado:

I think I’m entitled to sometime for all the issues wouldn’t mind a call from a manger or supervisor over uhaul

Jennifer O.
Grado:

The equipment was maintained well but the inside of the trailer was very dirty with dried cardboard stuck to the floor and had a horrible smell inside. The location was fine and the staff very nice.

Mohammed J.
Grado:

El cliente no dejó un comentario.

Robert A.
Grado:

El cliente no dejó un comentario.

Brandy W.
Grado:

El cliente no dejó un comentario.

Mark R.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

They lied about the contract after I specifically asked. It wasn't until I turned the unit in did I find out. Never do business with this place again. Marion Motel.

Sarah B.
Grado:

El cliente no dejó un comentario.

Janet Z.
Grado:

El cliente no dejó un comentario.

Mark L.
Grado:

El cliente no dejó un comentario.

harry M.
Grado:

Very friendly and knowledgeable people

karry A.
Grado:

El cliente no dejó un comentario.

marie H.
Grado:

I was charged for things that I told the person no I did not want. He was rude and didn’t seem to know what he was doing.

shane W.
Grado:

El cliente no dejó un comentario.

Tammy L.
Grado:

Couldn’t adjust the mirror, window handle end was broken so it was very hard to roll down mirror to look out to see. Upon return the associate was very rude about coming about to check the truck & snapped at me when I explained I was exhausted from moving & didn’t have time to get gas. He acted as if I was stealing from him although I had a time limit to get the truck back and I’m a single mother with a chronic pain condition and auto immune disorder. Also I needed info on the 6 digit code for the movers to get paid and he was like I don’t know you should know that that’s your responsibility I guess you will have to call the number try calling Uhaul.

Lisa C.
Grado:

My account was charged the wrong amount the first time, then money put back into my account, then taken out in a different amount again and I had to borrow money so I wouldn't overdraw my account. The least they could've done was call me or email me to let me know???!!!!

BILL R.
Grado:

El cliente no dejó un comentario.

Curtis H.
Grado:

Helped me with all my questions and went out of there way to help fix the situation that the rental company put me in

Ron A.
Grado:

Equipment was damaged on all sides of exterior. I received a text message indicating that there would be pictures for my records, however, when I clicked on the link, the pictures were not there. I called the store and the man replied, "Well, we have pictures so that's all you need." NO, that is not all I need. As a customer, I too want either pictures or a paper copy of damages upon check out as has been provided in the past, so that upon return, I have evidence that the damage on the truck were not caused by me. Upon checking the vehicle back in, we returned it after 28 hours of use rather than the 48 we originally booked for, but were charged the entire 48. I believe I saw online that you can also select 36 hours as an option, and since it was returned so early, I'm wondering why we weren't billed for less than 48, but again, when we called the store, we were not given a reasonable explanation. We (Ron and Kristi Annegers) have rented from U Haul multiple times, and have another reservation for this coming Friday. We are disappointed that this is the way repeat customers are treated. Finally, we had to drive to Marion rather than Carbondale to pick this vehicle up which of course added significantly to the mileage we had to pay, and that wasn't ideal, however, what really made the experience worse was the fact that it was in a very shady location that looked like a crack hotel with various people standing around outside smoking and old furniture/mattresses laying around. Not exactly a stellar location. Overall, this was definitely our worst experience with a U Haul dealer ever. If we are in a position to rent again, and the only option is to go to Marion, we'll take a pass.

Evan W.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

Mark Richey was asked a simple question about my bill he responded. “Can you not fucking read? It’s simple fucking math even though I was overcharged. If this is the case for uhaul then me and my family whom have always used you will be removing our business with you and making sure it’s wide spread on social media. I expect a action to be taken.

harold F.
Grado:

El cliente no dejó un comentario.

lucyanna W.
Grado:

Nothing

james W.
Grado:

El cliente no dejó un comentario.

Adam G.
Grado:

El cliente no dejó un comentario.

Rodney B.
Grado:

Parking area could be improved otherwise the customer service was exceptional.

raichel T.
Grado:

Customer service could use some improvement. When I can in to drop the uhal off the first thing the employee said was what do you need. Not a very welcoming greeting. Asked me if I wanted a paper copy or email of the receipt. Then told me I was go to go. Seemed a little irritated that I wanted to know the final cost before leaving. I wouldn’t say mean but not very friendly. I had no issues with the Uhal itself. There were a lot of dead bugs in the back.

Bill D.
Grado:

El cliente no dejó un comentario.

Andrew P.
Grado:

El cliente no dejó un comentario.

Rhonda B.
Grado:

The guy I rented a 15 foot truck from was rude when I was about 15 minutes late bringing the truck back. Plus, he said there was another reservation on the same truck, yet no other person picked it up. I was in a rush to move and I did need it for another 6 hours. It's up to anyone who wants to rent a truck from this guy. It's not my place to say yes or no to renting.

Robert G.
Grado:

Lite in cargo bay did not work

jon W.
Grado:

El cliente no dejó un comentario.

JOY S.
Grado:

El cliente no dejó un comentario.

crystal M.
Grado:

El cliente no dejó un comentario.

justin W.
Grado:

El cliente no dejó un comentario.

Travis D.
Grado:

El cliente no dejó un comentario.

STACEY W.
Grado:

El cliente no dejó un comentario.

eric S.
Grado:

El cliente no dejó un comentario.

Roy A.
Grado:

El cliente no dejó un comentario.

Heather H.
Grado:

El cliente no dejó un comentario.

Kevin D.
Grado:

El cliente no dejó un comentario.

william H.
Grado:

Nothing to add. The staff was cordial, helpful, and very prompt on pickup and delivery. The equipment worked very well. The entire rental experience was very pleasant.

Kevin K.
Grado:

El cliente no dejó un comentario.

stacy W.
Grado:

Wish we could have unhocked trailer from truck so would not have to haul it everywhere. No way of doing it.

dan W.
Grado:

El cliente no dejó un comentario.

Cardell B.
Grado:

Reconsider all costs involved with truck rental.

James W.
Grado:

Would have like to have had the availability of the size trailer closer to the our location. Was in Murphysboro Il. Had to drive to Marion Il to pick up the size trailer I needed. The atendants were very kind and helpful though.

Amy P.
Grado:

Lady was very rude and didn't try to resolve the problem I had with customer service I will not use Uhaul again thank you

hank C.
Grado:

Have personal go out to check vehicle with customer for damage. Have cruise control on vehicle

michell M.
Grado:

Nothing

RICHARD J.
Grado:

El cliente no dejó un comentario.

RON S.
Grado:

El cliente no dejó un comentario.

jeanne S.
Grado:

El cliente no dejó un comentario.

Dorian M.
Grado:

The teenager that was working that afternoon didn't ask me if I wanted to use the credit/debit card that I had reserved the truck with on-line or a different card. Most businesses always ask first before runni g the card to double-check. And then he didn't know how to correcct the issue! Very disappointed.

jan C.
Grado:

We were charged an extra day even though the contract clearly shows the equipment many wasn't due until 9/4/18 by 10 am. The records show it was logged in at 6:27 pm on 9/2/18. We expect a refund of overcharged.

jan C.
Grado:

We were charged an extra day even though the contract clearly showed the due date and time was 9/3/18 at 10 am. Records will show we dropped it off at 5:49 pm 9/2/18. We are owed a credit to my card. Please contact me.

Sharane J.
Grado:

I let her know about how the truck was driving she told me I had to call the 1800 but I was on hold forever and didn't get anyone.

James C.
Grado:

El cliente no dejó un comentario.

Amy C.
Grado:

El cliente no dejó un comentario.

James O.
Grado:

El cliente no dejó un comentario.

Megan A.
Grado:

El cliente no dejó un comentario.

Thomas B.
Grado:

El cliente no dejó un comentario.

Jeremy M.
Grado:

El cliente no dejó un comentario.

Kent I.
Grado:

The man working was rude. I also told him about the breaks and tire and he simply said "yeah, okay".

Russell L.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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