Customer Reviews for Mostellers Wrecker Inc
(U-Haul Neighborhood Dealer)

128 reviews

2105 E 24th Street Pl   Chattanooga, TN 37407

(423) 805-9199

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 805-9199

2105 E 24th Street Pl
Chattanooga, TN 37407

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Teresa Johnston 
Rating:
4.0

Customer did not leave a comment.

Herminda Perez 
Rating:
2.0

The customer service was excellent, the equipment was horrendous. The trailer was barely usable. The straps were so rusted that they continously came undone throughout my trip and ended up damaging my car.

Jeffrey Przybylo 
Rating:
4.0

Customer did not leave a comment.

Mark Tyson 
Rating:
5.0

Customer did not leave a comment.

Thomas Carter 
Rating:
4.0

Customer did not leave a comment.

DAVID GREGA 
Rating:
1.0

Unfriendly and rude

Kelly Daniels 
Rating:
5.0

Customer did not leave a comment.

ROBERT WHELESS 
Rating:
1.0

Customer did not leave a comment.

Jessie Bellinghausen 
Rating:
5.0

Just the uhaul prices are expensive, with putting gas in it also. Mileage other than that I had a great experience with this company.

kylia scott 
Rating:
2.0

Customer did not leave a comment.

Rhonda Oakley 
Rating:
5.0

Fast friendly check in.

Dean Staltare 
Rating:
5.0

Customer did not leave a comment.

Dallas Goforth 
Rating:
3.0

Offer more updated information on pickup times and availability!

Derek Burgin 
Rating:
3.0

Customer did not leave a comment.

Eric Ford 
Rating:
4.0

Customer did not leave a comment.

shelby stockdale 
Rating:
5.0

Very quick and thorough pick-up. Staff was friendly and informative.

Robert Wieber 
Rating:
5.0

Customer did not leave a comment.

tom dill 
Rating:
4.0

They were very helpful to a first time renter. Explained things as I worked my way through the text msg pick up process. The man who actually installed the trailer gave me good info and was helpful with everything.

Melissa Sherrill 
Rating:
4.0

Customer did not leave a comment.

Joe Grieger 
Rating:
4.0

Improve the ID system. The link wouldn’t upload to the computer. The lady assisting us was wonderful, but the ID system was frustrating… especially when card readers are available.

Kimberly Starke 
Rating:
2.0

The truck was absolutely filthy on the inside cab area, coffee spills/sticky/dashboard and floor had dirt and sdrink spills everywhere. seat was filthy. the interior of the box was dirty and had not been swept out. with strings still tied to the walls. This is extremely frustrating because you charge people for a dirty truck but don't clean it for the next person.

Matthew Niagro 
Rating:
4.0

Everything was great staff was very helpful.

Alex Stone 
Rating:
4.0

When UHaul customer representative called to confirm pick up location, they changed it on me without my approval and left a voicemail without any option. I returned the call to confirm and was informed I didn't need to do any further check in, but I actually had to upload the driver's license. My friend was the primary driver and the reservation ended up in his name, not mine. Very confusing :/

Alex Jenkins 
Rating:
5.0

Customer did not leave a comment.

Andrew Foster 
Rating:
3.0

Customer did not leave a comment.

Thomas McAfee 
Rating:
5.0

n/a

Johnny Rigsby 
Rating:
4.0

Customer did not leave a comment.

Michael Clark 
Rating:
1.0

Bad, bad area of town. The cab of the truck was FULL of long white dog hair. So much it was sticking to our clothes. My 2 year old daughters allergies messed with her the whole 5 hour trip cause of it.

Heather Garrett 
Rating:
5.0

Customer did not leave a comment.

PAUL STANCIL 
Rating:
3.0

Customer did not leave a comment.

Andrew Streicher 
Rating:
5.0

Customer did not leave a comment.

JONATHAN PFLUG 
Rating:
3.0

Clean the vehicle, wash the window at minimum.

ERIC COYNE 
Rating:
5.0

Customer did not leave a comment.

HEBERT MARTINEZ GONZALEZ 
Rating:
4.0

Customer did not leave a comment.

Jeff Tabor 
Rating:
5.0

Customer did not leave a comment.

Jerome Ramey 
Rating:
4.0

staff was friendly and was well informed.

Karen Fletcher 
Rating:
5.0

Very Friendly, courteous and helpful. Would highly recommend these folks in the future.

GREGORY ELLISON 
Rating:
4.0

Customer did not leave a comment.

Janel Mueller 
Rating:
5.0

Simple online process complimented by an exceptional personal experience with Mr. Mosteller!

David Skillman 
Rating:
4.0

Customer did not leave a comment.

olivia oconnell 
Rating:
2.0

Check oil light was on whole time.. we had to check ourself the oil.. don't know of it was not rest after oil wS changed..

kelvin caldwell 
Rating:
5.0

Great Service, very nice people.

perry mayo 
Rating:
2.0

Seemed generally disinterested in renting. Made us move the van to 3 different spots when returning acting like we should know where they go. They would be better served performing tasks that do not deal with the public like trash pick up. Van was disgusting inside and windshield was dirty.

MARK LAKEY 
Rating:
2.0

We tried returning it the same day but saw a drop box but the place was all fenced in. So we had to find somewhere to park it overnight. The next day we called first and a guy said it was not a Uhaul place, called again and he said yes she will be here til 12 and sounded very angry, after going there it is beside a wrecker service so maybe thats the confusion because there was another customer having trouble figuring out how to return. Also we had told the Uhaul place in SC that we were going to Signal Mtn and once we got there realized there is a Uhaul a lot closer.

Mich Pressley 
Rating:
4.0

Friendly personnel for dealing with drop off.

MARK STEPHEN SZAJKOWSKI 
Rating:
5.0

Customer did not leave a comment.

James Fuell 
Rating:
3.0

Customer did not leave a comment.

Richard Patterson 
Rating:
3.0

Customer did not leave a comment.

ANGELA DYCUS 
Rating:
5.0

They personally walked us out to the truck and pointed out specific helpful hints and operational characteristics. Very helpful

ANDA RAY 
Rating:
5.0

Customer did not leave a comment.

Wendy Brandon 
Rating:
5.0

Customer did not leave a comment.

issiah nichols 
Rating:
3.0

Customer did not leave a comment.

JESSE REBENSKY 
Rating:
5.0

Customer did not leave a comment.

Clay Snyder 
Rating:
5.0

The U-haul website was a little twitchy.

DIANA MOORE 
Rating:
5.0

Customer did not leave a comment.

SHEENA CAPERTON 
Rating:
3.0

My dates/contract got messed up here.

STOREY THOMPSON 
Rating:
1.0

After I drove away I discovered that the front right tire was very low. When I went to have it pumped up I found it had only 18 pounds of pressure. The tire seemed to hold its pressure throughout the day. It should have been checked before I got the truck.

Michael Edge 
Rating:
5.0

Customer did not leave a comment.

Susan Seaton 
Rating:
3.0

The truck was quite dirty. There was ash and dog hair in the cab and an old face mask fell out from behind the visor. It drove well until we got to the mountains- then whenever going downhill it shook like crazy and we had to go under 40 to maintain control.

Elizabeth Smith 
Rating:
3.0

Dropped the car hauler off 1 day early. Good experience. Dropped the truck off on time. Store was closed. Parked where I was told and left keys in lockbox as instructed. Was charged an additional 16.00 for fuel although it was exactly where it should have been. No phone call, no email. Just 16.00 taken from my account!

David Gordon 
Rating:
5.0

Customer did not leave a comment.

Melissa Ellis 
Rating:
5.0

The on-site manager was very helpful and friendly. THANK YOU!

jJOSHIA KING 
Rating:
5.0

Customer did not leave a comment.

tracy lee 
Rating:
3.0

I only like this for its convenience. Horrible location, staff not friendly, super not clean or inviting. Luckily its so close to the interstate, that's the only plus.

Samuel Beard 
Rating:
3.0

Customer did not leave a comment.

Lisa Nichols 
Rating:
5.0

The customer service was excellent. They helped me find what I was looking for and the location where I could pick it up. That was a great help.

Diane Wallace 
Rating:
4.0

Customer did not leave a comment.

Greg Clark 
Rating:
3.0

When I returned to trailer, I had to back into a difficult area. The employee on site tried to get me to back the trailer into a 90 degree space with a narrow entrance.

CHARLES FUNK 
Rating:
3.0

Customer did not leave a comment.

MICHAEL CRAIG 
Rating:
3.0

Customer did not leave a comment.

George Escobar 
Rating:
4.0

Figuring out where to drop off the truck was confusing. Someone did come out to help right away though.

Brian Newton 
Rating:
3.0

Customer did not leave a comment.

Art Marder 
Rating:
1.0

People were not welcoming and I had to repeat my questions several times because they were ignoring me. They charged extra also.

Gabrielle Snowden 
Rating:
5.0

I like Bob.

Brant Mason 
Rating:
5.0

Customer did not leave a comment.

james pickett 
Rating:
3.0

Customer did not leave a comment.

JOSEPH CHAMBERLAIN 
Rating:
1.0

Give me back the money I'm owed

Justin Rossell 
Rating:
4.0

It was after hours, so I was unable to speak with any personnel.

Connor Nolen 
Rating:
4.0

Helpful staff, went out of their way!

Jack Rowland 
Rating:
4.0

Customer did not leave a comment.

Joseph Garcia 
Rating:
5.0

Customer did not leave a comment.

Bradley Jones 
Rating:
5.0

Excellent price!!

reggie lisemby 
Rating:
3.0

Customer did not leave a comment.

Ronald Cuthbert 
Rating:
5.0

Customer did not leave a comment.

SCOTT FUNK 
Rating:
5.0

Super fast and friendly. Thank you!

Kimberly Gardner 
Rating:
5.0

Very sweet staff at this location.

Imari Stafford 
Rating:
5.0

Customer did not leave a comment.

Charles macleod 
Rating:
5.0

Customer did not leave a comment.

Kristi McCormick 
Rating:
5.0

Customer did not leave a comment.

Dorothy Fann 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Crenshaw 
Rating:
3.0

Customer did not leave a comment.

Matthew Gerity 
Rating:
4.0

Very friendly staff. Truck could have been a little cleaner but it drove well. Will use this location again.

Nina Turney 
Rating:
5.0

Customer did not leave a comment.

devin mott 
Rating:
5.0

I usually do not leave comments. But i ahd to make an exception. The customer service here was just amazing!! Everything was so easy and ready to roll. Will use them again!!

Andrew Goodman 
Rating:
4.0

Customer did not leave a comment.

GEORGE TUCKER 
Rating:
3.0

Customer did not leave a comment.

Carla Parson 
Rating:
5.0

Great experience

Harry Skinnerr 
Rating:
5.0

Customer did not leave a comment.

Jeff Jagodzinski 
Rating:
4.0

Customer did not leave a comment.

A B Maynard 
No reviews have been submitted for this location.

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