Customer Reviews for Morris Auto & Truck Service
(U-Haul Neighborhood Dealer)

101 reviews

3820 N 27th St   Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)

(402) 464-8133

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(402) 464-8133

3820 N 27th St
Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry Stallard 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kist 
Rating:
5.0

Ready Hot Chocolate

mary gibilisco 
Rating:
5.0

The only challenge is the turn to get in, otherwise it's kind helpful team members, easily maneuverable lot and even after hours drop off!

Michelle Miller 
Rating:
4.0

Honor the contract and not try to rip people off by trying to charge them more than what was agreed upon.

Josef Oliva 
Rating:
4.0

N/A

Jorge Mendoza 
Rating:
5.0

Linh was very nice and helpful when I arrived. The truck was just the right size for my move.

Teresa Shane 
Rating:
1.0

I was told my truck would be available for pickup at this location, only to show up and find out that this location had no record of my rental and I had to look online to discover that they had moved my rental to the other side of town. So I went to Diamond Self Storage to pick up my truck (through the self-service option which I specifically noted that I did not want). None of the additional supplies (dollies, furniture pads, etc.) that I had rented were in the truck, and when I called to ask about my moving supplies they informed me that I had to go BACK to Morris Auto & Truck Service AGAIN to pick up the additional moving supplies that I had requested when I made my reservation. The employees seemed apologetic enough but clearly there are some serious organizational and communication issues at U-Haul that need to be addressed. As if that wasn't enough, I went to return my rental truck in the city I was moving to, where I was told my furniture pads and dolly had been recorded as a local rental and that I was expected to return them at Morris Auto and Truck over 400 miles away from my truck dropoff destination. It should have been obvious that this was not going to happen, especially when I clearly stated that I wanted to drop off all my rental equipment at the same location and was assured that this would be fine. I can't say enough bad things about this experience. U-Haul's negligence and carelessness cost me hours out of my week during an experience that was stressful enough as it was.

Megan Joyce 
Rating:
4.0

Customer did not leave a comment.

Jamon Stacy 
Rating:
1.0

expensive ass u-haul fuck all y'all

Awab Omer 
Rating:
5.0

Customer did not leave a comment.

Carol Koester 
Rating:
5.0

Customer did not leave a comment.

Kevin Feddema 
Rating:
4.0

Customer did not leave a comment.

Carlos Maldonado Zavala 
Rating:
5.0

Customer did not leave a comment.

Kurt Elliott 
Rating:
4.0

the air freshener/incense/scentsy or what ever it is makes the office a little strong for people who have a reaction to scents. BUT -- that would not effect most people. The staff was very helpful and the equipment functioned well.

phyllis bernard 
Rating:
5.0

Customer did not leave a comment.

Robert Bauer 
Rating:
5.0

Customer did not leave a comment.

Mark Tiedeman 
Rating:
5.0

Our reserved truck was not available at the location we had selected. We did not receive a notification letting us know that our reservation had been moved to a different location clear across town. When you have to pay per mile, small things like that make a huge difference. If you’re going to do that to customers, you should at least credit them the difference in mileage from the location they requested a truck from. It was already an inconvenience to have to drive an additional 30 minutes across town. It was also an inconvenience to the business owner that had to wait for us to arrive 45 minutes after their business had closed for the day.

Michelle Moser 
Rating:
5.0

Customer did not leave a comment.

Peter Mott 
Rating:
5.0

Customer did not leave a comment.

James Lorence 
Rating:
5.0

Customer did not leave a comment.

iron heart pinkney 
Rating:
5.0

Customer did not leave a comment.

Adam Schroeder 
Rating:
5.0

Customer did not leave a comment.

Michael Hevener 
Rating:
2.0

Hard to get into locks for the keys and it was freezing outside. It wouldn't unlock. The check in process took way too long. Could have at least explained the process of checking in and when to check in before like when you order the uhaul explain the process of what to do so not standing in cold for 30 minutes. The customer service wasn't the most friendly either. The return process was just as bad.

Dylan Moreno 
Rating:
4.0

Customer did not leave a comment.

Amber Swanson 
Rating:
5.0

Not knowing the area it was still super easy to find after hours and very easy to drop off!

Jennifer Van Zandt 
Rating:
5.0

Customer did not leave a comment.

Walt Catlett 
Rating:
5.0

Customer did not leave a comment.

Zchodae White 
Rating:
5.0

Everything was great except for the corporate customer service rep we talked with on the phone when we were trying to return the truck with the online system. She was no help whatsoever and her “solutions” did not solve anything. My fiancé and I managed to solve our own problem with the online return system. Store Employees at the location were fantastic and helpful. In summary pickup location gets 5 stars, customer service rep at the provided number no stars. She should be sent for retraining with these people since they know how to do her job and she doesn’t.

Jake Harbin 
Rating:
3.0

I was not given the dolly I paid for, to be fair I forgot to ask about during pickup the the clerk did not remind me or provide one for me and I was still forced to pay for the dolly fee Followup questions about the exchange can be directed to my email at maxp.martin311@gmail.com

Max Martin 
Rating:
5.0

Dropped off on a Sunday so business not open. However it was a closer location to our home to drop off

georgia caraway 
Rating:
5.0

Customer did not leave a comment.

Timothy Lonowski 
Rating:
5.0

Customer did not leave a comment.

Nikki Mink 
Rating:
1.0

The vehicle we rented had a horrible smell in the cab. Which is a little gross. We were hella over changed. Prior to the recent time we rented I was also over charged and though I would give U-Haul another go around and welp I was very disappointed.

Landrie Call 
Rating:
5.0

Customer did not leave a comment.

Myles Andrews 
Rating:
5.0

Customer did not leave a comment.

TONY HALL 
Rating:
5.0

Customer did not leave a comment.

Dada Zhang 
Rating:
5.0

You guys do everything well can go down on gas per mile we already put the gas back where we got it.

shaquille matthews 
Rating:
3.0

We ordered a 15 ft truck over a month ago. We had to use a 20 ft truck instead. They didn’t make us pay more although I’m sure the travel costs were higher. They were great about changing our arrival times for rental. People were friendly.

brian Lampe 
Rating:
2.0

Customer did not leave a comment.

Barrett Brock 
Rating:
5.0

Customer did not leave a comment.

Mike Schwartzman 
Rating:
5.0

Customer did not leave a comment.

Mike SCHWARTZMAN 
Rating:
5.0

Customer did not leave a comment.

Aaron Wagner 
Rating:
5.0

Customer did not leave a comment.

David Barmore 
Rating:
4.0

I would like it better if the interior of the windshield was wiped off. It was pretty spotty and I didn't have time all day to do the cleaning on it because I was so busy. That would make it easier for the customers to drive your vehicles. . The vehicle was in very good shape and I would rent again from you. A customer service is very good.

Jane Brubaker 
Rating:
5.0

Customer did not leave a comment.

PEGGY CARSTENS 
Rating:
5.0

Highly recommend this location, very convenient to rent. Everything is great. Fast check in check out.

Shokhan Tofig 
Rating:
5.0

Very helpful on the rental and the return. When it’s fast, easy, and affordable, you can’t go wrong.

CHRISTINA JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Dana Lloyd 
Rating:
1.0

Absolutely brutal experience. Using the U-Haul website, tried to rent a truck. Couldn't from the closest location, so I went to the next closest. It said they had a truck, and I could schedule a pick-up time between midnight and 3:30am, or after 4:00pm. Wound up having to call the 800 number for assistance. The gentleman who answered was helpful and scheduled me for a third location, which was unmanned on the weekends (Saturday rental). It would require a check-out via the U-Haul website or app. Upon arriving, I went to the U-Haul website to complete my check-out. No matter what I did, it told me my session was timed out. I logged out and back into my account several times. Thought I'd download the app and try that. Logged in, found my reservation and clicked on it. Then it told me the page I was trying to access didn't exist. Wound up having to call the U-Haul 800 number again. The woman who answered said that it would do that even if you were even just 1 minute after your reserved time (I don't think that's actually the case). She worked to assist, and pushed my reservation back an hour thinking that would help solve the problem. At that point, she wanted to transfer me to someone else. I had to interrupt her to tell her that the website and app were still giving me the same errors even with the new checkout time. I got transferred anyway. Sitting in a parking lot, at a business that is closed on the weekend, now nearly a half hour after my originally scheduled pickup time, I got to wait on hold....for over 50 minutes. Another customer showed up because they had trouble getting their truck from a different location and were directed here. They were also frustrated, spent time making multiple calls and waiting on hold with different departments, but eventually got their truck and left. I was still on hold. When someone finally answered, they wound up having to cancel my order and re-enter it. I finally got to begin the checkout process. All said and done, I wound up getting the truck nearly two hours after my originally scheduled time. As part of the mobile checkout process, you estimate how many miles you will drive. I said 50. I had asked one of the phone reps previously how that worked, and they assured me I would see the actual mileage reflected on the final bill. When checking the truck back in, I got billed for exactly 50 miles (pretty sure that's not the amount we drove that day). But it said my final bill would be in my email. As of now, that still hasn't arrived, and I'm doubting it will. In the end, it's probably less than $20 difference and I'm not going to pursue it just because I imagine it involves another lengthy hold on the phone and that isn't worth it to me. This process already ranks right behind "passing a kidney stone" in terms of my life experiences, I really don't want to see how much worse it can get. Understand, this is all about the technological problems with U-Haul and not an indictment on Morris Auto & Truck. But I certainly wouldn't recommend this location (or maybe any?) due to these issues. When it comes to your move, find a friend with a pickup. Flag down a passing FedEx truck and see if the driver will take a bribe to throw your stuff in back. Or just carry it on your back.

Andy Grosshans 
Rating:
5.0

EXCELLENT SERVICE! I DROPPED OFF LATE AND THEY DIDN'T CHARGE A FEE! WILL COME BACK!

Sloane Walker 
Rating:
5.0

everything was great!

Michael Collentine 
Rating:
5.0

Customer did not leave a comment.

Cody Heinke 
Rating:
4.0

Customer did not leave a comment.

Tyler Tapey 
Rating:
5.0

I needed a trailer to move a piano and these guys helped me install a hitch and hook up the trailer. Very nice. Appreciate their help!

VICKI COLEMAN 
Rating:
5.0

uhaul pick up after hours is easy. truck is new.

Haley Nolde 
Rating:
4.0

Customer did not leave a comment.

Lamin Ceesay 
Rating:
5.0

Everything was great. I had to return one day late. They didn't charge me for an extra day.

JANLEE LANE 
Rating:
5.0

it was our first time having to rent a truck from this location and it was a hassle free experience and easy to do. we made a reservation, arrived on the date when we ordered it and we were happily on our way. the lady behind the counter was nice to answer a couple of questions i had regarding the rental as well. the price was also fair.

Ayden Benavides 
Rating:
3.0

Clean out the truck prior. Start with a full tank, end with a full tank.

Anthony Perkins 
Rating:
3.0

It was pretty dirt trash in cab and back of uhaul but other then trash the uhaul drove great

Tory Grinner 
Rating:
5.0

The guys knew what I wanted, double checked with to make sure I had everything I needed. Good job fellas.

Pablo AguilarDiaz 
Rating:
5.0

check in was easy and fast. staff is super nice. trailer was good and clean. will definitely come back and recommend this place. it's an auto shop so they also repair trailers and trucks if you have any issues which is great.

Rosalina Gomez 
Rating:
5.0

Customer did not leave a comment.

Corey Rotherham 
Rating:
1.0

Uhaul dirty at pickup location. Had to ask for it to be cleaned. Reserved tow trailer was too small for the vehicle I was towing. 3 hours later it was determined determined u-haul did not make a trailer big enough for me to toll my vehicle. I'd hire someone to drive my vehicle out to Colorado and pay their way back to Nebraska. All around bad experience.

Savannah Robinson 
Rating:
1.0

Customers given incorrect information and end up getting ripped off. This was an absolute disaster and will never rent a uhaul again

Amanda Brick 
Rating:
5.0

Customer did not leave a comment.

JAMES MORRIS 
Rating:
4.0

Unit was rusty and hard to adjust

DON Steckelberg 
Rating:
5.0

Customer did not leave a comment.

CHARLES GLOVER 
Rating:
1.0

One flat tire on trailer as soon as loaded. Second tire well under pressure

Michael Whitby 
Rating:
1.0

The keys were in the wrong box and I had to call The 1-800 Number several Times to Finally get the truck. It was a bad experience

Melissa Johnson 
Rating:
4.0

Customer did not leave a comment.

Calvin Ford Daniels 
Rating:
5.0

Customer did not leave a comment.

Jeff Runge 
Rating:
5.0

Customer did not leave a comment.

OWEN OMALLEY 
Rating:
5.0

Great customer service, pickup and drop off

Robert Park 
Rating:
5.0

Customer did not leave a comment.

DANIEL E VODICKA 
Rating:
5.0

Do a walk around before you drive off and look inside to make sure it's clean and all the wooden rails aren't broken. Someone peeled off the letters (the small black ones) on the side of the truck and it said something sexually derogatory.

Philip Bourne 
Rating:
3.0

Again would never use uhaul again. I can't rate this exact location because all I did was drop off my truck and leave the keys in the box.

Deena Groshans 
Rating:
4.0

Customer did not leave a comment.

Greg Hansen 
Rating:
1.0

Customer did not leave a comment.

Jon Marx 
Rating:
4.0

Customer did not leave a comment.

Jeff Filbert 
Rating:
1.0

I was charged $170.01 for 72 hours!!!

Kim brown 
Rating:
4.0

Customer did not leave a comment.

Derek Janssen 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Kevin Smelker 
Rating:
3.0

Easy to find and ample space to drop off the truck.

JOHN RUBERSON 
Rating:
2.0

This whole experience has been a nite mare and I have been way over chargef..I am not happy at all.i would never recommend you to anybody..

Laura Garcia 
Rating:
4.0

Customer did not leave a comment.

Donette Ek 
Rating:
3.0

Customer did not leave a comment.

Allison YanceyKollmeyer 
Rating:
5.0

Morris Auto was fantastic!! Would definitely recommend using them

Michelle Owens 
Rating:
5.0

Customer did not leave a comment.

James Cannon 
Rating:
3.0

Customer did not leave a comment.

Khammoune Philaphandet 
Rating:
3.0

Customer did not leave a comment.

Michelle McCullough 
Rating:
4.0

Customer did not leave a comment.

ted mcbride 
Rating:
5.0

Customer did not leave a comment.

Erick Anthony Duff 
Rating:
3.0

Customer did not leave a comment.

Ryan Richmond 
Rating:
5.0

Everyone was awesome here. Great place.

Randall Martinez 
Rating:
5.0

Great friendly staff, and clean location. Nothing needs to change.

Justen Belew 
Rating:
3.0

Customer did not leave a comment.

Janlee Lane 
Rating:
4.0

Not a fair day to compare. This was a few days after a huge snow storm. I was a little disappointed the equipment had to be pulled out of the snow and I had to ask to have the bed cleaned. It was full of snow. I would have expected the equipment was prepared and checked the day before

Douglas Carlo 
No reviews have been submitted for this location.

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