Very helpful on the rental and the return. When it's fast, easy, and affordable, you can't go wrong.CHRISTINA J.
Customer Reviews for Morris Auto & Truck Service
(Distribuidor de U-Haul del vecindario)
Lincoln, NE 68521
(Between Cornhusker HWY and Superior Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 5/30/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dana L.
Absolutely brutal experience. Using the U-Haul website, tried to rent a truck. Couldn't from the closest location, so I went to the next closest. It said they had a truck, and I could schedule a pick-up time between midnight and 3:30am, or after 4:00pm. Wound up having to call the 800 number for assistance. The gentleman who answered was helpful and scheduled me for a third location, which was unmanned on the weekends (Saturday rental). It would require a check-out via the U-Haul website or app. Upon arriving, I went to the U-Haul website to complete my check-out. No matter what I did, it told me my session was timed out. I logged out and back into my account several times. Thought I'd download the app and try that. Logged in, found my reservation and clicked on it. Then it told me the page I was trying to access didn't exist. Wound up having to call the U-Haul 800 number again. The woman who answered said that it would do that even if you were even just 1 minute after your reserved time (I don't think that's actually the case). She worked to assist, and pushed my reservation back an hour thinking that would help solve the problem. At that point, she wanted to transfer me to someone else. I had to interrupt her to tell her that the website and app were still giving me the same errors even with the new checkout time. I got transferred anyway. Sitting in a parking lot, at a business that is closed on the weekend, now nearly a half hour after my originally scheduled pickup time, I got to wait on hold....for over 50 minutes. Another customer showed up because they had trouble getting their truck from a different location and were directed here. They were also frustrated, spent time making multiple calls and waiting on hold with different departments, but eventually got their truck and left. I was still on hold. When someone finally answered, they wound up having to cancel my order and re-enter it. I finally got to begin the checkout process. All said and done, I wound up getting the truck nearly two hours after my originally scheduled time. As part of the mobile checkout process, you estimate how many miles you will drive. I said 50. I had asked one of the phone reps previously how that worked, and they assured me I would see the actual mileage reflected on the final bill. When checking the truck back in, I got billed for exactly 50 miles (pretty sure that's not the amount we drove that day). But it said my final bill would be in my email. As of now, that still hasn't arrived, and I'm doubting it will. In the end, it's probably less than $20 difference and I'm not going to pursue it just because I imagine it involves another lengthy hold on the phone and that isn't worth it to me. This process already ranks right behind "passing a kidney stone" in terms of my life experiences, I really don't want to see how much worse it can get. Understand, this is all about the technological problems with U-Haul and not an indictment on Morris Auto & Truck. But I certainly wouldn't recommend this location (or maybe any?) due to these issues. When it comes to your move, find a friend with a pickup. Flag down a passing FedEx truck and see if the driver will take a bribe to throw your stuff in back. Or just carry it on your back.Andy G.
EXCELLENT SERVICE! I DROPPED OFF LATE AND THEY DIDN'T CHARGE A FEE! WILL COME BACK!Sloane W.
everything was great!Michael C.
El cliente no dejó un comentario.Cody H.
El cliente no dejó un comentario.Tyler T.
I needed a trailer to move a piano and these guys helped me install a hitch and hook up the trailer. Very nice. Appreciate their help!VICKI C.
uhaul pick up after hours is easy. truck is new.Haley N.
El cliente no dejó un comentario.Lamin C.
Everything was great. I had to return one day late. They didn't charge me for an extra day.JANLEE L.
it was our first time having to rent a truck from this location and it was a hassle free experience and easy to do. we made a reservation, arrived on the date when we ordered it and we were happily on our way. the lady behind the counter was nice to answer a couple of questions i had regarding the rental as well. the price was also fair.Ayden B.
Clean out the truck prior. Start with a full tank, end with a full tank.Anthony P.
It was pretty dirt trash in cab and back of uhaul but other then trash the uhaul drove greatTory G.
The guys knew what I wanted, double checked with to make sure I had everything I needed. Good job fellas.Pablo A.
check in was easy and fast. staff is super nice. trailer was good and clean. will definitely come back and recommend this place. it's an auto shop so they also repair trailers and trucks if you have any issues which is great.Rosalina G.
El cliente no dejó un comentario.Corey R.
Uhaul dirty at pickup location. Had to ask for it to be cleaned. Reserved tow trailer was too small for the vehicle I was towing. 3 hours later it was determined determined u-haul did not make a trailer big enough for me to toll my vehicle. I'd hire someone to drive my vehicle out to Colorado and pay their way back to Nebraska. All around bad experience.Savannah R.
Customers given incorrect information and end up getting ripped off. This was an absolute disaster and will never rent a uhaul againAmanda B.
El cliente no dejó un comentario.JAMES M.
Unit was rusty and hard to adjustDON S.
El cliente no dejó un comentario.CHARLES G.
One flat tire on trailer as soon as loaded. Second tire well under pressureMichael W.
The keys were in the wrong box and I had to call The 1-800 Number several Times to Finally get the truck. It was a bad experienceMelissa J.
El cliente no dejó un comentario.Calvin F.
El cliente no dejó un comentario.Jeff R.
El cliente no dejó un comentario.OWEN O.
Great customer service, pickup and drop offRobert P.
El cliente no dejó un comentario.DANIEL E V.
Do a walk around before you drive off and look inside to make sure it's clean and all the wooden rails aren't broken. Someone peeled off the letters (the small black ones) on the side of the truck and it said something sexually derogatory.Philip B.
Again would never use uhaul again. I can't rate this exact location because all I did was drop off my truck and leave the keys in the box.Deena G.
El cliente no dejó un comentario.Greg H.
El cliente no dejó un comentario.Jon M.
El cliente no dejó un comentario.Jeff F.
I was charged $170.01 for 72 hours!!!Kim B.
El cliente no dejó un comentario.Derek J.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.Kevin S.
Easy to find and ample space to drop off the truck.JOHN R.
This whole experience has been a nite mare and I have been way over chargef..I am not happy at all.i would never recommend you to anybody..Laura G.
El cliente no dejó un comentario.Donette E.
El cliente no dejó un comentario.Allison Y.
Morris Auto was fantastic!! Would definitely recommend using themMichelle O.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Khammoune P.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.ted M.
El cliente no dejó un comentario.Erick Anthony D.
El cliente no dejó un comentario.Ryan R.
Everyone was awesome here. Great place.Randall M.
Great friendly staff, and clean location. Nothing needs to change.Justen B.
El cliente no dejó un comentario.Janlee L.
Not a fair day to compare. This was a few days after a huge snow storm. I was a little disappointed the equipment had to be pulled out of the snow and I had to ask to have the bed cleaned. It was full of snow. I would have expected the equipment was prepared and checked the day beforeDouglas C.
El cliente no dejó un comentario.BERNARD P.