The door on the trailer kept sticking and was very hard to open. I. Order to get it open, one person had to push in at the top of the door while the other pulled up from the bottom.
Kelly N
Customer Reviews for Morgan Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck cab was dirty, left over food items under the seat. Had issues with the app and mobile browser that caused us to be over an hour behind schedule. Only thing to show the Start Your Pickup button was to use an Ipad with data. Truck also did not include any of the requested items that I paid for.
Ryan GMuy buen servicio
Moisel GThe only negatives to this experience was the amount of information required to rent a trailer. You needed to know exactly which vehicles would be used as the pulling vehicle and the load vehicle on the trailer. I was also required to give the names and phone numbers of two people U-Haul could contact in the event I didn't return the trailer. Seemed a bit excessive. Took far longer to answer questions and look up names and phone numbers of add'l people than it did to hook up and leave with the actual trailer. And that included the lady being required to come back out to take several pictures to make sure I'd hooked up the trailer properly. The procedure to bring the trailer back was also a little wonky. I was told to just drop it off at the agreed upon time the following day when done with it, but noticed when I was unhooking it there was a QR code to scan to return it on a sticker on the trailer tongue. I'd paid when I picked it up, but following the prompts on the online app, after scanning the QR code to return it, I was prompted to pay for it again with no apparent option to select saying I'd already paid for the rental, so I didn't follow through with the online check-in. Then I later received a call from a regional manager asking if I'd dropped it back off and wanting to know roughly what time I'd dropped it off. There should either be an online option to check it in without paying for the rental again or should be a different way to return it that doesn't attempt to double-charge a customer. The lady that took care of all of the paperwork, directed me to the trailer, and took the hookup pictures was easy to work with and handled all of this in a professional manner, so despite those negatives, I would rent from her again in the future. She was the part of this situation that made this an acceptable experience.
Tony BWaited over 30 minutes after our reserved time for a person to be able to complete the rental. Apparently if you rent online they are not immediately aware of the rental time.
Fred HFirst employee was helpful until she left to use the restroom. Then manager helped for 30 seconds and passed me on to a third employee. Obviously management issues.
Jim MThe uhaul dealer was closed for drop off this last Sunday. The vehicle was returned with the same amount of fuel as when I picked it up and I was charged an extra day for turning it in online 2 hours later.
John RThe 24/7 check in process was very difficult for me. I was sitting in my car right in front of the window of the building and it kept saying I was at the wrong location so I got out and went right next to the lock box it still didn't work I tried for almost an hour. I ended up calling customer service and got help the owner showed up and helped which was great and very much appreciated thank you.
Brianna Peveryone from place we left to the new address the people were so friendly and helpful. i hope i never have to use you again but if i need to i will.
Terry OStaff was kind and inviting. They helped me to unload the trailer so I didn't have to do any work.
SAMANTHA CSpendy!!
Emily PDirt y windshield. Got charged for 3 days. Only used truck for 46 hours. Refund was applied. Interesting situation as site is closed Saturday and Sunday. Ideal for one-way rentals I guess but not for weekend movers. 15ft truck got decent MPG. Perhaps when returning truck, take a pic with a time stamp. All in all a good move.
Mark SNo one available to properly hook up trailer. Customer should not be responsible for securing a trailer to a hitch. Heavy lifting can cause a health risk and should be taken into account.
daniel bpeople were friendly and check in was simple and easy.
mark sMorgan Collision was excellent. The owner came when the shop was closed to help me because U-Hauls mobile pickup is a joke. The mobile pickup did not work, and I wouldn’t have been able to get the truck without Morgan Collisions assistance. Uhaul needs to update its mobile pickup as it does not work. Uhaul customer service Debbie was unhelpful and rude when called for assistance. Morgan Collision was great!
Amy EMake sure the equipment we ordered, needed, and paid for is in the truck
Kristopher MOverall I had a great experience and easy to work with! Highly recommend and will use again in the future!
Rebecca BPaula at Morgan was top notch. She made our rental easy and went out of her way to find us the exact trailer we needed for the weekend. She was fabulous to work with.
Karen CNot many options in the area. Nice staff, but the truck was filthy and they whole process seemed rushed.
Michael BHad a reservation for a different location and showed up and the trailer was not available. Found another trailer at this location and when I showed up, trailer was ready and I was asked if I needed help hooking it up and I responded that I did not as i have used trailers most my life. After connecting the trailer myself (which is no problem) I stood up and the attendant was gone. No help in checking the lights or safety check. It was cold out sure... but unprofessional. Most disappointing rental from U-Haul for me out of many.
Scott BAs the vehicle was driven a few hundred miles across the state, cruise control would have been a great help.
Bruce TWas disappointed that I was not able to pick up a cart, and that was part of my request to rent from U-Haul. They commented that they do not see what is all requested, which made no sense to me.
Terry SInterior of truck cab had dog hair, windshield was extremely dirty, only positive was the lady who helped me. She’s was pleasant.
Nicholas LNone
tara RNone
Osmin HGeneral comment …. bald tires should probably be replaced before renting out trailers.
PAUL FThe self checkin service through U-Haul was not user friendly in that it would not work through Safari on my phone and I needed to download the app but then when downloading the app it wouldn’t let me sign in and my account wouldn’t work.
Brianna GPaula and Bev were great to work with. Very accommodating.
STEVEN JBusiness wasn't open. Checked our account and found they charged an extra 329.00 . Not happy!!
JOSEPH FSince this location is normally closed for most of the weekend, there should be an email address tied to this location in order to send proof that a trailer or rental vehicle was dropped off on time. Although the site handled my transaction correctly, I think this would help prevent any confusion in the future.
ROLANDO PTruck needed to be swept out
Fred WVery disappointed that what I originally requested could not be guaranteed. So it does no good to apply on line to reserve it.
Judy MI dropped off the rental after they were closed for the weekend. Later, I found out part of my order came up as ‘not yet returned,’ and the staff at this drop off location made sure part of my order was correctly marked as “returned.”
David TCustomer Service was impeccable here! I would DEFINETLY come back and ABSOLUTELY recommend this location!
Aislinn KWe rented a 6 x 12 trailer and drove it about 1200 miles. One of the tires was almost smooth. We felt that could of been dangerous if we would of just hit something on the road. Should of probably been replaced before we drove that far.
Sharla Vnothing - perfect and very professional
Timothy LCustomer service awful. My rental was missing the dolly I ordered. Pick up was inconvenient and I was charged for the inconvenience.
Peter NWe reserved a truck in SIOUX CITY 3 weeks before our move. I am called 1 day before our pick up and am informed the truck needs to be picked up in Sheldon, IA one hour away!!!!! Needless to say we where NOT HAPPY. Then I get home and we were charged TWICE!! Long story but again NOT HAPPY!!!! Then my husband accidentally locked the Key in the truck. We purchased roadside assistance so I called the number. The agent said LOCKOUTS WERE NOT COVERED!!! YOU BETTER READ YOUR WEBSITE!!!! WE WANT REIMBURSEMENT AS WE PAID FOR THIS OURSELVES. WE NEED CORPORATE OFFICE TO COVER US ASAP!!!
Connie FVery prompt with the check in and very helpful. Very customer oriented.
timothy rcouldn't have smoother
Dennis MI delivered the truck on Sunday when they weren't open. I called 888.793.5001 before I delivered the truck to verify everything. I explained the air conditioning didn't work for my trip and he said "oh sorry" and didn't seem to give a shit. He texted me a link to take pictures of the mileage, fuel level and appliance dolly and blankets. When I got to the location to drop the truck, the link didn't work. I called the number again and talked to a gal who help be try a couple things without success. She said she would make a note in my record so I wouldn't be charged the $20 fee. Very helpful, Thank you.
Jeff SBev was very helpful. The location was closed when we picked up truck but they had keys and contract waiting for us where we could access without attendant
KIMBERLY R