Customer Reviews for More Than A Store
(U-Haul Neighborhood Dealer)

115 reviews

1164 E Bay Dr   Largo, FL 33770

(727) 437-0027

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(727) 437-0027

1164 E Bay Dr
Largo, FL 33770

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice place

Lisa Rivera 
Rating:
5.0

The process was simple and the staff at More than a Store were thorough, professional, and kind.

MARY VAN HAUTE 
Rating:
5.0

I have rented many a vehicle, including truck transportation. Never have I experienced such a well-run friendly operation for my requirements. From beginning to end, OUTSTANDING........

Peter Kristall 
Rating:
5.0

Great customer service! I will definitely rent at this location again when I need a U-Haul in the future.

Anthony Marks 
Rating:
5.0

Drop off box, easy return

VALENTIN VIRLANOVICI 
Rating:
5.0

Customer did not leave a comment.

Jaquelyn Grant 
Rating:
5.0

Customer did not leave a comment.

Ross Dueringer 
Rating:
5.0

Customer did not leave a comment.

SERGIO LEAL 
Rating:
5.0

Very friendly and professional staff at this location. In some places I’ve been act like they doing you a favor and these young ladies actually were very helpful. Very nice..

Richard Crain 
Rating:
2.0

The app spins at almost every step. Restarts arbitrarily. Took 45 minutes to get the truck, 10 min+ to drop off before I gave up and just left the key in an unsecured mailbox where anybody could have stolen the truck. It's not "a few minutes", it's buggy and poor. Silver lining, the customer service people are very well trained and helpful.

brian bartscht 
Rating:
3.0

Customer did not leave a comment.

Joseph Niner 
Rating:
5.0

Customer did not leave a comment.

Lakisha Watkins 
Rating:
5.0

Customer did not leave a comment.

William Yann 
Rating:
5.0

Customer did not leave a comment.

Stephen Rhall 
Rating:
5.0

Katie was fantastic. She is a great person. Very knowledgeable if I need to rent another truck, I will contact her.

Dennis White 
Rating:
5.0

Customer did not leave a comment.

Heath Person 
Rating:
5.0

Customer did not leave a comment.

Heath Person 
Rating:
5.0

Customer did not leave a comment.

Elise Crosby 
Rating:
5.0

Excellent service

Heath Person 
Rating:
5.0

Customer did not leave a comment.

David Jolly 
Rating:
3.0

Again, vehicles should be cleaned sometime. Too expensive for one way

Jennifer Boles 
Rating:
5.0

Customer did not leave a comment.

RANDELL SHELBY 
Rating:
3.0

Customer did not leave a comment.

drea lunsford 
Rating:
5.0

The workers inside the store were super helpful when the U-Haul app was unreliable and was not sending us the code to pick up our truck and no one on their contact number was answering in a timely manner. Without the workers I would have been completely stressed and without a truck for hours!

Christian Ramos 
Rating:
5.0

This was the easiest rental- quick checking out and in. Clean van. Great customer service!

Jennifer Muller 
Rating:
5.0

Customer did not leave a comment.

Jane Ransdell 
Rating:
3.0

Self-checkout took 3 calls to Customer Support and almost an hour. Code to the lock had to be retrieved via phone. Even opening the lock took another call to get "special" instructions to wiggle, then pull before turning the latch. Self-return also required yet another call to Customer Support. Not doing this again. Stick with humans, your IT systems are not ready for prime time.

Luis Aponte 
Rating:
3.0

Nothing

Wayne Giese 
Rating:
1.0

Misleading information by the dealers they have no knowledge no professionalism whatsoever and how the system works the location on Seminole Boulevard in Largo the lady that works there very unprofessional no education doesn't know how to treat customers overall real bad

guillermo iriarte 
Rating:
5.0

Customer did not leave a comment.

Robert Marrocco 
Rating:
5.0

The passenger seat belt did not work. Really needs to be fixed.

Joseph Domena 
Rating:
5.0

Customer did not leave a comment.

Lynn Sarkes 
Rating:
5.0

Great service through the entire process!

Doug Pollard 
Rating:
5.0

The manager was very helpful and friendly. would highly recommend using this store for your moving needs….small or large.

Kevin Clark 
Rating:
5.0

Customer did not leave a comment.

Barbara Schmitz 
Rating:
5.0

Be careful about locking the doors. All the doors including the back lock independently.

Christopher Roiland 
Rating:
5.0

Customer did not leave a comment.

JASON YOUNG 
Rating:
4.0

Customer did not leave a comment.

james norton 
Rating:
5.0

The owner was very pleasant and helpful.

Suzanne Sorge 
Rating:
5.0

This location was less than a quarter mile from our moving destination. Used the 24 hour U-Haul online application for an early morning dropoff. When arrived at the dropoff site, viewed the short tutorial video in the app for dropoff instructions which was very helpful. The process was easier than I anticipated and very convenient.

David Green 
Rating:
3.0

Excellent service

Julio Pimentel 
Rating:
5.0

Customer did not leave a comment.

Teresa Dick 
Rating:
5.0

Your website would not let me check in the truck when I returned it.. I took pictures of the gas, miles and inside of back of the truck and your site would not work.

Tina Saylor 
Rating:
5.0

I placed a reservation at your 66th St. location for December 2. When I got there, they had the reservation in the system for a different day. This started a fiasco that cost me several hours of my time and I was significantly inconvenienced. I was less than pleased. I ended up at this location and everything went well once I got there. That hardly makes up for the mess caused by the mixup on my reservation originally placed Not happy!

Michael Crough 
Rating:
4.0

Customer did not leave a comment.

Martin Miller 
Rating:
5.0

Amazing customer service five stars

Alex Beamon 
Rating:
4.0

Having been a U Haul dealer for 27 years, I was satisfied with every aspect of the pickup location.

Thomas Tomalo 
Rating:
5.0

None

Claude Boushey 
Rating:
3.0

Customer did not leave a comment.

phillip a coomes 
Rating:
5.0

Thank you for your service I was very happy I found the truck and the lady that helped me she was very kind and quick

Marsida Dashi 
Rating:
5.0

Customer did not leave a comment.

Debora Lomanno 
Rating:
5.0

Very smooth and easy.

David Siano 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Nolan 
Rating:
4.0

Customer did not leave a comment.

nelson mederos 
Rating:
5.0

Great place to have a U haul location. Especially if you wanna donate some things that didn’t fit in your house

Rosemary Blaz 
Rating:
5.0

Customer did not leave a comment.

Mark Secore 
Rating:
5.0

The process that begins at the site is such a pain in the ass. I had the website “expire” on me several times, and had to reload pages many times to continue the process. It’s to the point where I think about not even renting in the first place. Please try to fix this in the future.

Will Coleman 
Rating:
5.0

Excellent customer service

Olga Garcia 
Rating:
5.0

Customer did not leave a comment.

Anthony Moore 
Rating:
4.0

Nothing

David Rexon 
Rating:
5.0

Customer did not leave a comment.

Brenda Isley 
Rating:
2.0

I would recommend the great trift store and staff who were wonderful!!! But the self check in sucked! Also I booked within less than a mile from my home in advance. Then, was rerouted do to unavailable vehicle to a location 5 miles away which added 10 miles to my bill!! I'm not happy with that at .79 per mile

Kathy Edwards 
Rating:
5.0

Customer did not leave a comment.

Ed Caum 
Rating:
5.0

Customer did not leave a comment.

Shawnda Lucas 
Rating:
5.0

Don’t lie about charge

Logan Jablonsky 
Rating:
5.0

The van was really nice to drive and and well maintained, thank you for a great U-haul experience.

Lucas Santamaria 
Rating:
5.0

Customer did not leave a comment.

PEDRO GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

HAYDEN LEE LAFFOON 
Rating:
5.0

The location is great and the idea of the after hour drop off is great but we struggled with one phone. The account kept saying it was timed out. Took awhile to get it loaded and pulled up to even start the check out process

jonah hahn 
Rating:
5.0

Great value and service.

john holland 
Rating:
5.0

Had trouble with your website trying to input my DL # and when dropping off the system would not let me take pictures or continue past that. I have pics of mileage and gas and the truck in front of the drop off location…

Reginald Mendoza 
Rating:
5.0

Sweet person very helpful

DEBORAH YEASTED 
Rating:
4.0

Customer did not leave a comment.

Jean Bagley 
Rating:
5.0

Customer did not leave a comment.

John Cox 
Rating:
5.0

Customer did not leave a comment.

John Cox 
Rating:
5.0

exelent service and the best car, onlu 3K miles,, thanks guys.

Herminio Pena Otero 
Rating:
4.0

Customer did not leave a comment.

Johnathan Ramos 
Rating:
5.0

Very professional and friendly, especially for a thrift store.

Dolinda Burgos 
Rating:
5.0

Replace wiper blades.

JAMES CAMPIGOTTO 
Rating:
2.0

Easier check in

Pamela Green 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Short 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN WALKER 
Rating:
5.0

Awesome service; thank you!

Kathryn Glisson 
Rating:
5.0

Customer did not leave a comment.

JENIFER BACA 
Rating:
5.0

Customer did not leave a comment.

THOMAS VOELKER 
Rating:
5.0

They need to update the pictures of the vehicles. Pictures of the vehicle that I rented or outdated. The pictures did not show the scratches and dents on the vehicle that I rented.

Russell Boelke 
Rating:
5.0

Very nice person

TAIWANNA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Myra Styles 
Rating:
5.0

Customer did not leave a comment.

TAJ HAMMETT 
Rating:
1.0

Got charged for over 200 miles only drove it for around 30 miles

JERRY DANFORD 
Rating:
4.0

The online app is very convenient but not as user friendly as one might like

Kristen Massey 
Rating:
5.0

Customer did not leave a comment.

Cory Jansa 
Rating:
5.0

Customer did not leave a comment.

Diane Billman 
Rating:
5.0

I was well pleased and will be using that location very soon again.

John Early 
Rating:
5.0

Staff was perfect. Very patient when my card was over the limit.

Deward Courtney 
Rating:
5.0

Customer did not leave a comment.

Allan Fine 
Rating:
5.0

Great service at More Than A Store, highly recommend, Katie was a pleasure to work with and is really on the ball and sharp. George E.

George Earle 
Rating:
5.0

Good quick service

Daniel Grachek 
Rating:
5.0

Customer did not leave a comment.

CORRIN BYRNES 
Rating:
5.0

Katie was very sweet and personable. I would definitely recommend this location to friends.

JUSTIN RILEY 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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