This location was very difficult to find at night for drop off. Also, trucks are parked across the street in a different parking lot causing a lot of confusion.
Albert N
Customer Reviews for Moovment Logistics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unclear communication where to go, no staff present to help, nobody available to take the keys and complete the order, tried to charge me extra for gas when I had filled it back to where it was when I picked it up
Matthew BAgent went out of his way to make sure that our rental experience was a completely satisfied one
cameron gspoke with John great service
SURAJ CCouldn’t find it. No assistance from employees and struggled to find the location.
Phayth MMake sure that the equipment ordered by the client is available. I was told to go to anothet location to try to yet missing equipment. I wasted time and money. Big disappointment.
Bradley HEase of reservation, pick-up and drop-off. Had a great rental experience. Will definitely use this location again. Thanks again John.
Russell LCall ahead talk to John he will make your experience the best it can be
Thaneswaran TGood service! Nice attitude!
Mei WWhen I booked it on call the csr was not correct with the information she provided. I did not like that
KUNAL SI was shocked to see my receipt of almost 200.00 for a trip from whitby to oshawa. I was quoted 80 cents a km for my bill to show 1.40 I was told this entire trip was going to cost me 80.00 I waited 20 mins in the parking lot for him to call me to tell me what truck I could take (which was fine bc I was a few mins late but still) THEN I got a call saying I didn't return the truck when it was back the same day before 5pm. I dont even know if I'll use Uhaul again after this experience
Leslye OEverything was good and I had no issues.
Hemkiran AThank you! I did not pick up the truck, my daughter and her friend did, but said it was handled well, thanks.
Lora TJohn went above and beyond to make the mobile pickup an ease and much easier than I expected.
Colin PNothing really
Kenneth KJohn is the best person to deal with. Never had better experience anywhere. Call and confirm before you go
Thaneswaran TGood
Ramkumar RMy “average” rating does NOT reflect the service from John and AJ - everything they said would happen did and I could not ask for more attentive and helpful people. They both made for a great experience- seamless and convenient. The van itself was the issue: its “low tire pressure” light was on the entire time - apparently because it had had a flat recently and was driving on a spare which did not have the sensor activated. So does that mean there’s no spare now? Don’t know, but this is pretty basic stuff and I expect better than that from UHaul. Also the windshield was so filthy inside and out I could not see when driving into sun - and when I went at least to use the washers to clean the outside I discovered NO WINDSHIELD WASHER FLUID in it. Really? It doesn’t get more basic than that. I had to get vinegar and water and wash the windows inside and out just to be able to see properly and safely. Again, something I expect UHaul to have checked. But the mobile pick up and drop off worked great and I was never worried that if something serious had gone wrong that John would look after us.
Alan BDid not have adequate parking space for the size of truck I was returning.
Charlie AThe person I dealt with was fantastic! Very helpful, when I had an issue he solved it quickly. Excellent customer service. A credit to your company.
ERROLJ WI've been charged for gas when I took a picture of the gas tank not full when I got it. I'll be calling. We arrived when the store opened and were told to wait across the road. We waited 45 min and no one showed up or answered the phone or my messages. Finally we walked back over and there was another person who claimed he texted me but it wasn't even close to my phone number. As it was we had to drive an hour each way to Whitby to get the truck since the guildwood location didn't have one for us. It cost us far more in gas due to that extra 2 hours if driving
Kevin Cthe man who dealt with me was great and accommodating
GIOVANNI AGREAT LOCATION - FRIENDLY, QUICK AND RELIABLE ALWAYS CALL AHEAD FOR BEST RESULTS
BIRASANTH TWe had a major day and couldn't find any vehicles to do the job. Spoke with John from this location and he organized multiple vehicles to get the same job done seamlessly. Keep up the great customer service. Great location would recommend always calling before you decide to go in.
Daniel TTwo many requirements for the customer to follow with the mobile check in and drop off process. The employee explained everything but it is easy to miss the texts that are time sensitive and location sensitive during the rental and drop off process. So essentially, try to reduce or simply the steps.
Chris CAbsolutely awful service. They overcharged to refill the tank, then added an EXTRA charge for not collecting the remainder of the payment even when they HAD OUR PAYMENT DETAILS ON FILE. Instead, they waited until some arbitrary deadline had passed to charge the card on file, WITH the additional "non-paid" charge. I'm so beyond livid. This is the absoute worst rental company EVER, DO NOT USE THEM.
Mikhail VDo the same Excellent service, made sure everything was okay and well explained My new go to location!
MARKHAM ESuper easy and friendly
David SThe best uHaul experience I ever had. John was exemplary when it came to accommodating my requests. Definitely recommend this location.
Vineeth MClean out the back of the trucks for the next person
Michael Pkeep up the great service, will be back next month to get another truck.
BRUNO Cgreat service, very hidden location needs more signage.
DAWSON DLast minute required a truck items didn't fit in my pickup truck. Immediately got a call from location stating equipment will be available sooner if needed. Met with John and he was very knowledgeable and polite. Definitely will use this location again.
Dave DIt was unclear to me where to pick up the truck. I went to the rear of the building where I saw other U-Haul trucks parked. It turns out the truck was parked across the street and I never did see the clerk to check out.
Rachel WIt was extremely challenging to find this location as there were no signs for it and there was no one physically present. The appointment at my original location was canceled 8 minutes before the pick up time and I got routed to this location. I finally called the individual who had texted me from this location and he showed up after a couple minutes. The vehicle was messy inside, the passenger side / rear view mirror and the driver side inside door handle were both broken and I was still told to drive the vehicle. I will probably be shopping around elsewhere for my next rental.
CHIRAAG SThe customer service was excellent. The cab of the van was quite dirty, the oil and tire service warnings kept flashing on the dash but overall I would recommend this place, They just need to maintain the vehicles.
Margo BIt's all good
Fadi MReturn process via Mobile website does not work well. No process to upload a picture that was taken prior to dropping the keys. Phone needed to be on the charger due to low battery, so not possible to take the picture during input to the App. Delivery person was not onsite even though I asked what the office hours would be.
Garry CVan windows should have been cleaned. Hard to see. Company has two business locations so you have to arrange pick up. Had to alter my pick up time as staff wanted to get lunch which I understand if working solo but made me rushed to get to my destination on time. Confusing pick up and drop off and Mobile phone links didn’t work properly for me either time and maybe I didn’t need to do return as I brought vehicle back in two hours when booked for longer and dropped key in box before business hours close as nobody there at office.. Vehicle returned with more gas then I went out with. $14 of gas for like 30 km that is crazy O should be credited for extra gas put in paid by me. Close location but Ajax full uhaul easier to deal with in person at counter to ask questions etc. Staff member was nice but I felt on his timeline not mine but maybe they don’t staff this location on Saturday? Windows were streamed and windshield and mirrors due to weather. Change oil soon dash indicator was on and low tire indicator on as one tire has no sensor was advised. Thanks
Diane CMissing one windshield wiper, cheap to fix and is a safety hazard. Could have used some explanation on the overdrive button, overdrive was disengaged when I picked it up and didn't realize there was overdrive until I wasted half a tank of gas.
David SDidn't have the truck i requested and have me a smaller one to move 4 hours away. Couldn't take all of my stuff because of this. They changed the time and pickup location of my truck.
ERIC CEverything went perfectly. Thank you.
ROBERTJ MConvenient
KARENJ SThe process was terrible. We had a hard time finding the contact person. We waited at the location for 40 minutes before the person showed up. The signage for the office was non existent. We had the van for 1 hour (just to move a small lifeboat) and when we returned the van, no one was there again. We were over charged for the insurance which was declined twice (one in person and one online). We will not return to this UHaul location.
Steven MExcellent Customer Service. Definitely a “ Five Star” experience. Would recommend to everyone! Thx!!!
Mary SAll Good
Mohamed Athe price and discount good. uhaul is my first choice , and iwill recomend it to others .
HASSAN AI waited over an hour to get my uhaul because no one was on location
Kimeshia HHave a more businesslike setup
Wayne DGreat job by John at this location.
Jill Mlocation was hard to identify even when right out front better signage is required
Fred DVery friendly in a shitty time
CHRISTOPHERJ CThe man was late. I was waiting outside for him. When he arrived, I then had to wait inside with him because his system was not working. It took me 30 minutes to pick up a van when I was the only customer. My cost $104.00 for 2hrs, plus $27.00 gas for 76km. This us ridicules. Never again.
ANNAND MRequesting to have larger trucks available in their inventory/lot
SELWYN CGreat customer service. Highly recommended 👍🏾
Sean BClean, friendly and very accessible. Contacted me before pick up and checked in throughout the day. Everything was clean and ready at my pick up time.
Ayelet F