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Loren R
Customer Reviews for Mootsies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service for pick up and drop off!
Stacey CMootsies had always met my U-Haul needs when in Michigan.
Theodore VWe rent these trucks all the time- this truck had a lot of miles on it and the gas mileage was terrible.
William MThe storage area of my truck had onion skins and pieces of broken glass when I picked it up.
Daniel HThe truck had no exhaust. I had to wear ear plugs just to be able to drive it. The location was great but the truck was not. I appreciate the drop in rate per mile due to the wrong size truck. Thank you for that but the truck needs to be fixed before someone else rents it.
Bradley FI hope the check in was OK. I used the online check in, and it seemed as though nobody was at this business for several days.
Anthony LThe inside of the box of the truck was dirty when I picked it up and they charged me for more miles than I used. I will never use this location again and probably never use UHaul again. You guys are over charging customers- and during this awful economic struggle of COVID19!!! I might even report this to the BBB.
Candi SI received my U-Haul via online check in, however there was no appliance dolly. The business opened around the same time. I went inside and he told me they didn’t have any, and to travel into Greenville Mi location to pick one up. This took extra miles which the Plainfield service center took off for me which was nice of them. However this doesn’t take into account the time that was lost when I had people waiting on me to get to the move site with the U-Haul. So I essentially paid people to help me move who got paid for free because I had to run around and get an appliance dolly that should have been with the truck to begin with.
Ryan BExcellent people to deal with very friendly
gordon dI reserved a 10' truck to pick up in Rockford on line receved a call that it was not available and had to get a 18' at twice the cost with no discount on milage. Im not sure if i will ever use your service again
Donald BI was frustrated with U-Haul because I reserved my truck 8 days before I needed it. When I got my confirmation call I was told that I would have to pick the truck up at a different location than I requested and the truck size I wanted was not available so I would receive a larger truck for the price of the smaller truck. Not only was I charged full price the rental location added an extra 25 miles to my final bill. I have a U-Haul dealership less than one mile from my house so this was definitely an added stress on moving day.
HEATHER PThe back of the truck had not been swept out they over charged me for my bill took me 30 min to get the paperwork filled out
Alan HGreat service! Thank you!
Wende JI asked to drop off my Uhaul in Rockford, MI. This location may have a Rockford address, but isn't anywhere near the actual town. Closer to Greenville. Very inconvenient.
ANDREA CVery speedy check in.
Brian SSuch a convenient location for us - very close to home
Deena LVery easy drop off point, very near my home.
david GThis location does NOT accept trailers. They only deal in trucks. The man on site was very helpful, but I felt bad convincing him to let me leave a trailer there that he normally would not accept. He is going to move the trailer himself to another nearby location so they can rent it out from there. Mootsies has told U-Haul this in the past, but the website still shows them as accepting trailers.
Richard BThey did not include a dolly I paid for. Mootsies was easy to work with and the front desk lady was very kind.
Stephanie HThe business was closed. It was Saturday. We were worried about just leaving it in the parking lot. Would have like verification that we returned it in good condition and with the dollie on board.
Julie SVery, very disappointed. Was given one price and contract reflected different, $100 more than quoted. Am trying to get this resolved and still getting no help!! I have yet to see an invoice!!!! Very, very poor customer service!!!! Will NEVER refer or go to them again!! Was over charged for mileage and the entire bill!!
Mary CThey had the truck we needed and all around was the easiest and fastest rental experience I've ever had. Thanks Amanda for making our move a little less stressful.
Josh GHours said open 9am to 12pm Saturday on website nobody there
Michael RThank You
bob fAlways friendly and helpful - great customer service!
Ben WI was treated very well by the Moostie staff. Even though I was unable to get the size truck I had ordered the service made this issue moot.
Sara NSafety chains dolly to vechicle being towed one side was altered just barely worked
Richard DThe absence of other moving needs, boxes, mattress bags, etc. makes this location less than completely useful.
Donald HVery convenient for me and close to home. I needed a truck for the day on short-notice. The truck I requested was not available but was offered the same price on the larger truck as the truck I originally requested.
Jason SThe best experience we have ever had using UHaul.
MORRIS HMootsies Sports Center was great! Very professional and helpful.
MICHELLE LKeep up the good work.
ken bToo expensive Lack of competition drives prices up and service down
ZBIGNIEW ZEveryone was so rude at this location! I will not recommend this location to anyone. No hello to us when we walk in and no manners. I will not be using this location again due to the rudeness.
CHELSEA Cnothing everything was great
DONALD RWas charged way too much over what I was quoted online
ALYSSA SGreat place. Friendly staff.
CHRISTOPHER WVery positive interactions and help at this location!
MIKE RThey messed up my return and I have been billed $34 because they put in the computer the wrong date of the return of the trailer. This problem needs to be fixed.I had to remove the trailer by myself and feel that somebody working there should have done that
HEATHER BVery friendly, truck was ready and waiting for me. This was probably the best rental experience I've ever had.
JEANNINE Pall was well
LYDON Ggreat price, trailer towed good.
DALE FReservation made the night before, did not initially show up.
Brian CNo improvement needed! Great staff!
KAREN Mattach jacks to your trailers or at least let people know on the website that they don't come with jacks.
GEORGE BIt would be more convenient for customers if we could also buy packing boxes and packing tape at this location. Having to drive to Grand Rapids for supplies is very inconvenient when you're dealing with all the details of moving.
SHIRLEY MRented an in-town trailer. Good service, no issues - would happily rent from this location again.
Ben WIf I would have used the car dolly I rented it would have ripped the front bumper off of my car when I backed it off the dolly. Maybe update your files for car types and whether they will sustain damage using your equipment.
AARON MTheir lot was unplowed, with at least 6" of snow. Had to make a run at the end of the driveway to get onto the road which is a very busy road and dangerous. Went back 2 days after pickup and still not plowed.
Sue K