Customer Reviews for Moose Repairs LLC
(U-Haul Neighborhood Dealer)

152 reviews

180 Rte 46   Budd Lake, NJ 07828

(973) 347-1109

Office Hours

  • Mon: 8 am–5 pm
  • Tue-Thur: 8 am–4 pm
  • Fri: 8 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(973) 347-1109

180 Rte 46
Budd Lake, NJ 07828

Services at this Location:

Office Hours

  • Mon: 8 am–5 pm
  • Tue-Thur: 8 am–4 pm
  • Fri: 8 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carlos D 
Rating:
5.0

It was very convenient location

THEODORE G 
Rating:
4.0

Customer did not leave a comment.

Natalie B 
Rating:
5.0

Customer did not leave a comment.

Sandy A 
Rating:
5.0

Easy pick-up process, nice friendly people, new and immaculately clean truck.

William C 
Rating:
5.0

Customer did not leave a comment.

Steve b 
Rating:
5.0

The U Haul App is terrible. I had to place my address in 3 times and it wouldn’t let me change the expiration date of my NJ drivers license to 2024. It kept saying that it was 2023 which would not have let me rent the vehicle. I tried several times to correct it to no avail. U Haul is ruining the rental experience for Moose Repairs which is an outstanding company. Fix your App

Gregg M 
Rating:
1.0

Our u haul van was not street legal and extremely dangerous. The speedometer was fault showing we were going significantly slower that we were. (Showed 18mph when friend following us was doing 45mph). The brake lights did not work, and the blinkers didn’t work either. The van needed an alignment and was off significantly. The reverse beep was broken as well. Very dangerous to be on the road.

Karlee K 
Rating:
5.0

They were extremely easy to work with and effecient

Joe C 
Rating:
5.0

Customer did not leave a comment.

Frederick C 
Rating:
5.0

Customer did not leave a comment.

Alejandro A 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Customer did not leave a comment.

Jordan P 
Rating:
3.0

App did not allow me to submit photos after the one picture of the dashboard or confirm anything about my return. I noted that there was a light on the dash that was on the whole time, but it never gave me the opportunity to say which light (It was a picture of a trailer, but I wasn’t hauling a trailer). It was on when I got in and stayed on the whole day. It refreshed halfway through and said I did not have a truck to return. I have the picture of the cab and the back of the truck as well as the picture of the truck in the drop off location, but I can’t submit them. The truck was returned on Saturday evening, but I was charged for Sunday as well. For all I know, the only verification that I returned the truck at all is that it’s in the lot and the key is in their drop box, but no one will see it until Monday because that’s when they open. Your virtual pick-up and drop off system is seriously flawed and I will never use it again. If I can avoid U-Haul period, I will. This was a traumatic experience. I will probably have to call around on Monday to make sure everyone is on the same page.

Kellye S 
Rating:
4.0

Customer did not leave a comment.

darryl m 
Rating:
5.0

N/A

Jessica P 
Rating:
4.0

Drop off was quick and efficient. Good overall experience.

Mark M 
Rating:
3.0

Customer did not leave a comment.

Justine P 
Rating:
5.0

The owner Steve was great! The truck was not! It was filthy! Black grime all over the inside of the cab! We were filthy just from sitting in the cab. The glass was broken over the odometer and gages. The windshield wipers were coming apart and did not work. Bugs splattered all over the windshield! Had to stop to clean the window! Gas tank on Empty!! Wish I could share the pictures!!!!

Renee M 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
5.0

Customer did not leave a comment.

JONSI O 
Rating:
5.0

There's nothing for this company to improve the are very nice and the equipment very well maintained thank you

lenora s 
Rating:
5.0

Fantastic service at this location! Keep up the great work!

Vincent C 
Rating:
5.0

The owner was very polite and explained everything me. Highly recommend

Renee H 
Rating:
3.0

Customer did not leave a comment.

Gary Y 
Rating:
5.0

Customer did not leave a comment.

Max G 
Rating:
5.0

Steven was kind, knowledgeable and helpul, i couldn't ask for more, we will definitely rent there again! A1!

MARTIN R 
Rating:
3.0

Not sure who was responsible, but we were missing moving blankets

John M 
Rating:
3.0

The parking situation is not great for the trucks. Had a hard time with that

Kimberlin C 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Luis M 
Rating:
2.0

Customer did not leave a comment.

Vincent G 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

laura c 
Rating:
5.0

My third time renting here. Everything went as planned. Thanks!

Carlos L 
Rating:
5.0

I did the online pickup and return. Everything went as planned. Van was clean and performed well. Thanks. Cl

CARLOS L 
Rating:
5.0

Customer did not leave a comment.

marta s 
Rating:
5.0

Customer did not leave a comment.

Angela A 
Rating:
5.0

Customer did not leave a comment.

Sue B 
Rating:
5.0

Customer did not leave a comment.

doug g 
Rating:
5.0

Customer did not leave a comment.

doug g 
Rating:
3.0

I also rented a moving dolley however it was never provided. I am looking to be refunded the charge for Syd dolley.

James H 
Rating:
5.0

Customer did not leave a comment.

Renee G 
Rating:
5.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Customer did not leave a comment.

Rich N 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Beth N 
Rating:
5.0

Customer did not leave a comment.

ANGELO D 
Rating:
5.0

Customer did not leave a comment.

Steve Z 
Rating:
3.0

I’d recommend this location if you’re in a pinch and really need a rental and have nowhere to turn. The trucks condition was subpar, the interior was disgusting and gross. While driving, the engine felt like it was about to blow up. But those are all things you expect from a rental. The bothersome part was that I used the truck for 41 miles, after I was done I filled up 4.5 gallons or $15 worth. The needle was now where it was when I Rented the truck. Do the math, that’s $3.33/gallon. After I returned the truck I received an email with the invoice and I was charged $20 for gas, or 4 gallons worth, aka $5/gallon. What kind of rip off is this?

Ivan R 
Rating:
3.0

I had an 8 am reservation. The location was not open at 8 am and I had to wait until 8:20 for the shop to open, The truck was not clean. The cab had dirt on the floor boards and the cab had clearly not been cleaned. I received no direction on how to operate the vehicle.

STEPHANIE B 
Rating:
4.0

All good

JOHN F 
Rating:
5.0

Customer did not leave a comment.

lisa b 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
3.0

No space to park vehicles

LUIS C 
Rating:
3.0

The van I rented had a crack across the entire windshield. That didn't exactly make me feel good about driving it. The owner said it was hard to get someone to fix things lately. I do believe that is a really important item to have in good condition! Also, the light went on to alert you that the rear tire needed air. Again, the owner said it was a sensor that wasn't working and that the air was fine. Didn't know this until I returned. The location is convenient and I would give him another try. I know now more questions to ask.

NANCY T 
Rating:
3.0

The vehicle broke down after driving it 4 miles.

Michael P 
Rating:
1.0

Way overpriced...a van for 4 hours shouldn't have costed me that much....very disappointed

Everson A 
Rating:
1.0

My pickup location was changed but no attempt was made to contact me. I requested counter pickup but was directed to a location that only had self-serve. The online checkout process didn’t work and an IT specialist had to make backend changes to allow me to access the truck. The moving blankets I paid for were not in the vehicle. A truly bad customer experience all around.

Steven M 
Rating:
3.0

Customer did not leave a comment.

Selma C 
Rating:
5.0

Customer did not leave a comment.

Debra O 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B 
Rating:
5.0

There was an issue with the app. It had trouble recognizing my driver's license, and took a long time to accept it. I didn't get my rental until 20 to 30 minutes past the time that I ordered it.

Keith K 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
2.0

App did not work when returning the truck. Called customer support and the wait time was an hour. Also, I requested a dolly and did not receive it but was charged for it.

Roberto H 
Rating:
3.0

Front window had a huge crack. If I didn’t really have to move something yesterday I certainly would not have used this van. Very dangerous. Also if I have to use an app to get the van why would I not use the app to return the van. Following a link in an email is just very confusing.

Sandra W 
Rating:
5.0

Customer did not leave a comment.

Bryce F 
Rating:
5.0

Customer did not leave a comment.

PAUL P 
Rating:
5.0

Customer did not leave a comment.

PAUL P 
Rating:
3.0

The facility was too small. Maneuvering large trucks and trailer difficult

BRIAN D 
Rating:
5.0

Customer did not leave a comment.

Frederick S 
Rating:
1.0

Customer did not leave a comment.

SHWAN M 
Rating:
5.0

Great service...quick...friendly!

Maurice B 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Returned trailer here about 7 hrs after picking it up. Nice fellow helped out.

Douglas B 
Rating:
1.0

It took me over an hour and 40 minutes to get this truck. Additionally, this was not even my original reservation.

Jennifer V 
Rating:
4.0

Get AC in the office or at the very least a fan.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

Robin C 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

I needed a van at very short notice, and they had just what I needed. i was able to pick it up when I needed it, the guy at the desk was helpful and friendly. I would definitely use this location again.

Maria C 
Rating:
4.0

Customer did not leave a comment.

Gary R 
Rating:
4.0

Customer did not leave a comment.

THEODORE G 
Rating:
4.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Srinivasa S 
Rating:
5.0

MOOSE and staff were excellent and a huge help with our move.

Kate M 
Rating:
5.0

Keep doing what your doing now.

joseph w 
Rating:
5.0

Customer did not leave a comment.

john s 
Rating:
5.0

N/A

VICTOR M 
Rating:
5.0

Moose Repairs was excellent!!! Thank you for your help!!

Valerie Q 
Rating:
4.0

Customer did not leave a comment.

Beverly W 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M 
Rating:
5.0

Customer did not leave a comment.

nestor t 
Rating:
5.0

Customer did not leave a comment.

Idris E 
Rating:
5.0

Everyone was so helpful on our moving day at this location. Pick up was smooth and easy

Kyle S 
Rating:
1.0

Too expensive better borrow a truck from a friend never use u-haul

Bola Y 
Rating:
5.0

Drop off was easy and over in seconds. Location is what it is, a garage of sorts doing repairs. Everyone was polite and helpful and the process was lithely handing the keys over.

NICHOLAS F 
Rating:
4.0

Customer did not leave a comment.

Matthew P 
No reviews have been submitted for this location.

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