Nothing needs to be improved. Best customer service & over all great people to deal with!!ALLYSON H.
Customer Reviews for Moores Mill Community Grocery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael T.
I drove the truck to a gas station about 5 miles away and had to put in 30 gallons of gas which cost $83. It was on EMPTY when I got it. This was the 15' truck that I got when I traded the 10' truck because it didn't have a ramp. The place I picked it up was Jay Dharma Inc 501 Drake Ave SW Huntsville, AL 35801Bill G.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Mollie S.
I was told that my particular unit that I originally scheduled was not available and that I would need to drive to another location to get it but this wasn't until after I arrived to pick up trailer and this was after that location had closed. I am totally disappointed in this and how I had to pay extra.Don T.
Great job at this place!! Super to work with!!!JO P.
Nothing. Miss Barbara was excellent with her knowledge and experiencePAUL S.
El cliente no dejó un comentario.Heaven M.
El cliente no dejó un comentario.Craig D.
El cliente no dejó un comentario.Gerald M.
El cliente no dejó un comentario.Malinda P.
El cliente no dejó un comentario.YIRMINYA O.
Katherine and her Dad were just precious! I've rented from several locations before and these folks were by far the next experience ever! Seriously!Glynda T.
Customer service was excellent. The owners were very personable.Kreijonsky B.
El cliente no dejó un comentario.ida S.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Jamie M.
Super friendly people.Christina J.
El cliente no dejó un comentario.John C W.
El cliente no dejó un comentario.KENNETH C.
Had to wait one hour to check truck in.James H.
Very friendly customer service that you would expect from a small business. Gracias.William B.
Not one thing! Customer service,affordable prices and professionalism were great! Equipment was all new and well maintained.Malinda P.
El cliente no dejó un comentario.Patrick B.
El cliente no dejó un comentario.RONNIE B.
The owners are some of the nicest people I've ever done business with.Christi C.
El cliente no dejó un comentario.Mark S.
First of all the reservation were messed up and then they quoted me a price and when I got back it was 24.75 added to my card they are crooks at that storeJOYCE A.
Very fast and friendly service.Matthew D.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.dale C.
El cliente no dejó un comentario.Bobby N.
El cliente no dejó un comentario.Randall M.
Great people - great truck - renting again from this location !!!Andrew S.
the employees was very helpful making sure that i rented the right trailer for the job.CURTIS W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Michael A.
Very nice and accommodating folks.Donald B.
El cliente no dejó un comentario.Henry G.
Easy to do business with. Highly recommend.Terry W.
No issuesTerry W.
El cliente no dejó un comentario.james T.
El cliente no dejó un comentario.Scott H.
Have more lower rate vehicles there and when a customer ask if your business has a truck rate that's lower then the rate I got have it more accessible for your sister location to have it at a faster time then having to go to another location .further away more inconveniences you would make more money if a customer ask for a vehicle and it can be sent within minutes instead of hours from same town .paula S.
Reference contract #21539625 on 29 April 2018. I placed this order online and was supposed to pickup the trailer at Chase Park Office Center and Storage @ 912 Winchester Road at 4:30 PM on 29 April 18. I received a confirmation that verified this information on 23 April 18. When I arrived at that location there was a sign on the door that directed me to 5108 Colemont Ln. Suite B in Huntsville. This location was approximately 1/2 mile away. When I arrived there this location closed at 12 noon. I called your 800 number for customer service and per the recorded instructions pressed 3 for an existing order. I was not connected to customer service and the recording started over again. I tried all of the other menu options and would end up with the recording starting over. I finally searched for another location and found the Moores Mill Community Grocery on Moores Mill Road. They were able to transfer my existing contract to their location and I might add were quite helpful. I have used U-haul many times in the past and I am quite disappointed in your customer service for not being able to help me with this problem. I never received any correspondence that the location changed nor the fact that the new location closed at 12 noon. I will have to think long and hard before I use U-haul again in the future. I am very disappointed.Mark A.
El cliente no dejó un comentario.kieth S.
There is absolutely nothing you could do to improve. The people at this location are the best people you would want to do business with.Brittney U.
Awesome service. Really appreciate the help on short notice.ROCHELLE R.
El cliente no dejó un comentario.CANDIE G.
El cliente no dejó un comentario.jeremy H.
El cliente no dejó un comentario.PAUL E.
The people here are GREAT! Location close to where I needed to be.RICHARD W.
People were very customer oriented. And location very convenient.Richard W.
It is hard to recommend improvement from my experience. I waited until the last minute on July 4th and had to accept a large truck but then again I waited until the last minute on July 4th. The staff was absolutely friendly and wonderful to deal with. Next time I need a truck I will use this location and plan ahead so I can get exactly what I need. The personnel were just wonderful people.LYNDEL J.
El cliente no dejó un comentario.MICHAEL A.
Barbara was absolutely wonderful and extremely helpful and kind. :)Crystal L.
El cliente no dejó un comentario.chris C.
I was set to pick up my Uhaul at 8am at a location less than 3 miles from my home. I get a message at 745 stating that my new pick up location is nearly 25 miles away and now I could not pick up until 10 am thus really setting back my move day. I called customer service only to get transferred without apology on the matter. I was promised a $75 dollar discount for my troubles to which WAS NOT given to me when I checked my statement this morning. I have used Uhaul for every move and this may be my last time doing business.Blake F.
El cliente no dejó un comentario.DONALD L.
will keep this location in mind for our future needsROBERT K.
El cliente no dejó un comentario.Milton J.
El cliente no dejó un comentario.reynaldo C.
El cliente no dejó un comentario.LINDSEY F.
El cliente no dejó un comentario.Clyde C.
well the truck was dirty, the miles was way off, the gas was below full instead of full like the paper work said. They did not do a walk around with me. just gave me the keys and sent me on my way.Mark L.
Give enough miles to go to a place other than home address to load and then take the best route to the destination without additional charges.Willie T L.
The owner was very nice and professional and went out of her way to help.Mike M.
El cliente no dejó un comentario.SHELIA B.
El cliente no dejó un comentario.BRIDGET B.
needs no improvementTONY M.
The service provided by Barbara and Thomas exceeded my expectations. They made the rental smooth despite rapidly changing weather conditions. I was able to complete my move as scheduled.GARY C.
The Townsends were great and very helpful.MONIQUE J.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.GREGORY E.
The employees did not seem to know the rental process at all. The store was a gas station and we had to sit in a dim and cluttered back room. The employees did not walk through the process or the paperwork, just assumed we knew what everything shahid and meant. Plus, even with the lack of explanation, checkout process took longer than expected due to the lack of knowledge from the employees.KASI B.
El cliente no dejó un comentario.BUSTER B.
they did greatHugh M.
Friendly staff.GREG A.
El cliente no dejó un comentario.DIANE P.
The Moores Mill Rd was the 4th location I was sent to in order to locate a 6x12 which I had supposedly reserved via phone from Nashville at 8:37am, I finally got to this small location, which should run your company, @1pm-they were perfect. The 1st place offered no explanation why the trailer was unavailable other than it had been rented while I was on the road! My name & number were in the computer. Onto the 2nd location. It is a shit-hole & was not aware I needed it 1-way back to TN. They sent me to your 3rd location, a nice place, but they immediately told me the have NO enclosed trailers and were dumbfounded that I was sent there! However, they were able to get me to the 30minutes away location, one I passed on the way in from Nashville, which was great. So, make it clear what is necessary to reserve a damn trailer and put the moores mill location in charge of uhaul-Huntsville. I'm just glad I don't have to use you all too often.BILL D.
Both locations had very professional and knowledgeable personnel. I would gladly recommend them to others. They should be commended from the corporate office.Paul G.
El cliente no dejó un comentario.BRYANT A.
The store was unable to generate a printed contract because of some kind of software glitch which they had recently experienced with other customers . I was scheduled for a 5pm pickup of a trailer and I left this location around 6:45pm.TOBIAS P.
El cliente no dejó un comentario.LEONARD L.
El cliente no dejó un comentario.Gary B.
An old country store with one attendee present, who was captive to the cash register. Courteous, but not very attentive to documenting return mileage or inspecting equipment. Customer had to push for adequate documentation.LOWERY P.
I reserved a 26 foot truck a month ago to be picked up from uhaul in south huntsville which is one mile from my house and one mile from where I was moving from. Two days before my move you guys called me and said I wasn't getting what I reserved but was getting a 20 foot truck and I had to drive 22 miles one way OUT of my way to add Moore miles I had to pay for to pick up a truck that was way too small for what I needed. Completely dissatisfied with my experience.JOHN B.
El cliente no dejó un comentario.william S.
Teach the workers how to use the program to check people in.TYLER K.
El cliente no dejó un comentario.TULA LEE H.
El cliente no dejó un comentario.BRENDA S.
extremely slow process. operator not good with computer. very time consuming reserving; picking up.John P.
Very curtious......I like the customer supportDON S.
I reserved my truck about 8 miles from my home..when time to pick up was told where it was..it was about 40 miles away across Huntsville...an hour away and 4 hours later than i requested...poor operations and service handlingDALE H.
El cliente no dejó un comentario.MICHEAL M.